I created a record producer and I am trying to route one of the variable question choices to an assignment rule. In order to do this, I need to select the proper filter conditions, which I do in the new assignment rule by: Add Filter ConditionHR Serv...
Are users who have the role itil able to approve RITMs even if they do not have the role of approver? The biggest difference between the roles would be that the approver ensures that the user can approve only the service portal view screen, while the...
Hello, We have a Question about the using of the Configuration Item field on the ICP - Forms. We are using the CSDM so we have de Technical Services / Business Services and related Technical / Business Service Offerings defined. For all Business Appl...
Hi,I have two surveys (Demo1 and Demo2) configured to trigger based on different assignment groups (abc and xyz). While the survey notifications are sent correctly, the survey link in the email preview is referencing the same record (HRC00...) even f...
Hi,How to create a report based reassignment group.Can anyone please help on this, It will be usefull.Thanks!
How to create a report that shows how many incidents created per hour, per week, per week and per month related ro some group or CI ?please help.
Hello All, Can anyone please help on the below requirement. I have three variables in catalog item. First name, last name and email address.If first name+last name provided in the catalog item if exist int he user table the pop up should get display...
Each time a create new Incident form is opened, it automatically increments the incident number irrespective of the check if there is a valid incident existing with the previous number. Can we lock this down so that the number only increments if ther...
Hello Everyone,For a change Actual end date is not capturing and it is a successful change, I have replicated same change in lower environments it is working fine, and actual end date is capturing in lower environments. I have checked the related bus...
Hi,For the Update button in the incident form, I want a task to be done. When the state of the incident record is New, In progress, On hold, Resolved the update button should be visible. For the closed and cancelled state, it has to be hidden. How it...
HiI want a task to be done. I want to close my problem record if only all the problem tasks are closed. Otherwise an error message has to be displayed. How to configure this?
Hi Guys, I have moved knowledge Base to Update Set. So Does this record includes Categories added under it or i need to manually add those categories also? Thanks
Hi Could someone help me by telling me how I can change the color of that banner and also the color of the titles such as report an Issue and the descriptions of each option?I try to change on service portal conf but I dont found which are the opctio...
I am trying to get the last comments on approval from workflow notification and using the following. It is showing empty. Any idea? var gr1 = new GlideRecord("sysapproval_approver");gr1.addQuery("sysapproval", current.sys_id);gr1.query();if (gr1.next...
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