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Alerts on the em_alert table auto closure

Good Day,  I would just like to find out with regards to Event Management, we are using event management and by default we have noticed that when an alert closes it resolved the Incident which is working as it should, we have also noticed that if the...

LivashanN by Tera Contributor
  • 1358 Views
  • 2 replies
  • 0 helpfuls

Editing records in related list, list view is not happening.

Hi All, On location table we have a related list pointing to custom table. We are able to edit the records in list view on the custom table But we are not able to edit the records under related list, list view.  There are no acl and client script to ...

Ganeshm1 by Tera Guru
  • 1254 Views
  • 5 replies
  • 0 helpfuls

Resolved! ServiceNow personal developer instance

I just started with the ServiceNow university and completed the SNAF course. I am doing the labs now and it is taking a lot of time. Once I am done with labs, I mean to do the capstone project. I am aware that the instance will terminate in some time...

How can an approver request additional information from user?

Within ITSM we have service requests that will require an approval. Sometimes that approver needs to get additional information from the user in order to make their decision. How would you handle this? I noticed in the documentation for the old 'Serv...

Ryan S by Mega Sage
  • 2005 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to make changes in condition od UI Action present on "kb_view"

Hello All,As shown in the attached screenshot, I need to make the 'Edit' button conditional or restricted in its visibility. Specifically, I want this button to be visible only to users who are members of a specific 'Group' (which is a custom field w...

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Yogita11_ by Tera Contributor
  • 911 Views
  • 2 replies
  • 1 helpfuls

Create custom property page

Hello All,   We have a new requirement to design a page that same as the navigation of email properties page. This page should include a three reference field and a button. Does anyone have idea on how to create this type of page?     Thank you.

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Sonu Parab by Mega Sage
  • 1395 Views
  • 6 replies
  • 0 helpfuls