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Incident Template -Deletion Question

"Green Proxy" SN Admin here.... I have a user that claims they had a Template and it is missing now. As usual, they blame the system or something else but I am certain they probably deleted it or marked it inactive. Is there a way to tell if they del...

Add attachment to a record from a REST Response

Hello everyone , i hope you can help me,Basically I am trying to add an attachment to a record, via attachment API , then using the saveResposeBodyAsAttachment().To retrieve the file, I use a REST call of type GET , which correctly returns me the fil...

Giandonato by Tera Contributor
  • 2336 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to delete a Catalog Item Template?

I'd like to delete some Catalog Item Templates but can't work out how.The ServiceNow docs cover creating and editing via Catalog Builder but for deletion they simply say "use the Now platform" without saying where. I can't find templates in there at ...

NT by Kilo Contributor
  • 2400 Views
  • 3 replies
  • 9 helpfuls

Resolved! How to delete template from Catalog Builder

I'm attempting another pass at catalog builder. Several questions to which I cannot find answers elsewhere: 1) How do I delete a template?   2) Where do these templates live?  (what table) 3) Is there a way to change the template type?  (I selected r...

Robert T by Tera Contributor
  • 1901 Views
  • 3 replies
  • 7 helpfuls

Copy HTML Link

Hello mates,Below is my description:Create a new menu item to allow an html formatted URL to be copied to the clipboard.text of ticket number, URL behind it.the item that defines these menu items is/nav_to.do?uri=%2Fsys_ui_macro.do%3Fsys_id%3D2ff1c56...

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shaik23 by Tera Expert
  • 606 Views
  • 4 replies
  • 0 helpfuls

"Set Redirect URL" option for a Pivot Table type report

Hi, When adding URL in 'Set Redirect URL' option for pivot table type report it is not redirecting to the URL given (for remaining report types it is redirecting like score, bar graph etc.). Is it possible to do that? How can we do that can anyone gu...

Resolved! loading LDAP

Hello friends,   Please help on priority. Your efforts will be appreciated. Thanks in advance.Asmi

Asmita7 by Tera Expert
  • 663 Views
  • 3 replies
  • 1 helpfuls

Resolved! "Waiting for flow execution data" Error

Hi,In my Dev Instance the flow is not getting triggered and its showing the error as "Waiting for flow execution data."When I click the flow context related link on the request item, I get this: 

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jyotisaroj by Tera Contributor
  • 1120 Views
  • 6 replies
  • 0 helpfuls