インシデントテーブルにHinemosからレコードが連携されたときに、インシデントレコードのホスト名（u_hostname）が自動で入力されます。この時に、インシデントレコードのサーバ名（u_servername_test_field_1）に、ホスト名に対応するサーバ名を自動で入力されるような方法について検討しています。マスタテーブルとして、列Aにホスト名が、列Bにはホスト名に対応するサーバ名を事前に登録しておくものとします。インシデントレコードのホスト名に列Aと同じ値が入った時に、列Bの値をサー...
We are experiencing an issue where change requests in ServiceNow are bypassing the approval stage and moving directly to the "Scheduled" state. This behavior is not expected, as the change request should go through the approval process before reachin...
How to Set Date after 3 Business days - For Example Today is Thursday user should not be able to choose Friday, Saturday, Sunday, Monday and Tuesday. Its should exclude saturday and sunday while checking 3 days
I have a catalog item that contains a list collector that i will use to populate the description field of a catalog task. When i use this variable, the sysID of the server selected is populated instead of the displayName If i try to drill down i...
Hi, I am wondering if anything special is needed to enable a custom field to be available as a Group by in reporting. I created 2 custom fields on the Incident table. 1 that concatenates the Category and Subcategory and another that concatenates 2 o...
/*Req 1:- Write a script to add "Test" in short description before on last 10 updated incident?*/var grinc = new GlideRecord('incident');grinc.addQuery('active',true);grinc.setLimit(10);grinc.orderByDesc('sys_updated_on');grinc.query();while(grinc.ne...
Can someone help me understand why this code is not working? I'm trying to use GlideAjax in an onSubmit client scriptThis is not a real requirement—I just want to learn because I was asked this in an interview last time.Also, if this question comes u...
How to get sys_id of currently logged in user in scripts-background?
In incident form i am able to add the Attached knowledge tab in related list, but After that is not visible , please help me on this how to resolve it.
Creating a variable without a name, where only the text box should visible (Label should not be seen in form)
Hello everyone, I have a custom portal enabled which is my default landing page.I have enabled the AI search and configured the ai search. On any keyword search and clicked on search button it takes to another page to display the results where i ...
Hello Community! I have configured the connection with microsoft account by using intune integration.How to import data in service now.where I need to check data? Please help!
Good morning.I have a Catalog Form on which, for a question, we have choices (Select box type). But user wants to select multiple choices. How can we do this? I know, one method is, we can go with check-boxes. But how can we go with List collector? S...
Hi Team! in our standard change proposal "propose a new standard change" we have assignment group mandatory under the "change request values", i know change request values can be edited in the "standard change administration" module but im looking fo...
Hi,A list collector field is added to Parent and child tickets.Related tickets from multiple sub tasks are getting added to parent. When two or more sub tasks having same related ticket it is getting duplicated and adding multiple times in parent rel...
