I have requirement that, if on Service portal, catalog item at the time of form submission i add attachment the i want to auto populate work note on sc_request, sc_req_tem, sc_task record that attachment is added. Now current BR is Before and Insert ...
Hello @all We created a sandbox environment and cloned it from PROD. However, we noticed an issue: Users which are added to a group, the roles associated with that group are not being assigned to the user. If we remove and re-add the user manually, t...
Hi Experts, i was trying to clean up duplicate CI, and i found that my code works if i group By all three category (parent, child & type) and not if i just groupBy one category. May i ask what groupBy(), does here exactly? why is this code is not...
I created a custom activity definition in a playbook called “Continue.” Its purpose is to update the record and move it to the next stage while marking the current stage as complete. The activity works as expected — the record updates correctly and t...
Hello Community,I would like assistance with populating the request.requested_for field using the custom variable named requested_for.In the catalog item, we have created a custom variable named requested_for. When we submit the request, the "request...
When we create an Emergency via P1 and P2 incident is there any OOB function to make the "Type" field read only when the change is in "new" state.
Dear Experts, Need a quick help. I have a standard window decommission change request which is automated through flow designer to change the life cycle stage and status to retire once all the tasks are closed, but it has been observed that the once ...
Hi All I am receiving below alert and decision table is keep on loading when I tried to input the data by clicking on 'create draft' option on decision table.Alert: Decision record with name "fulfillment Table delta" already exists Could you please s...
Hello Community,I’ve created a UI Action and a UI Page to cancel an incident after user confirmation. The requirement are:Validate that Additional comments are filled before canceling.Show a confirmation dialog (Yes/No).If user clicks Yes, set incide...
We need to create and format the excel inside the FLOW DESIGNER. Do we have any option which will support this excel formatting. Appreciate if anyone can help on this at the earliest. Regards,Vidyanath
I have created a requested item to create/modify a SharePoint site. If the request type field is Permissions Management, at lest one of the Level of Access fields needs to be filled out(see screenshot). If at lest one is not filled out, I need to gen...
Hi All, I have a requirement where when submitted by user replies to the Knowledge Feedback task state is in awaiting information the Knowledge Feedback task state should be automatically change to work in progress.How to achieve this requirement any...
I need to disable access to click on okay button in the ui page until a value entered in the mandatory question, how to disable it? We need to enable access to click on okay button once any value entered. I'm using servicenow jelly Ok and Cancel butt...
Hi , Can you please someone share the PPT for ITSM and its Capabilities along with Workshops as well if you have it. Thank you !!
Hi All I have an issue that when article is attached automatically to incident, then in kb_use table there is no record with field Used=true. I have the functionality in Script Include to set this field to true but it works only when article is attah...
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