the Conflict Analysis TAB is not displaying the button to manually run a conflict check. In our lower environments it is their. However I can't workout why it's not showing. UI Actions are the same in this and lower environments. Any idea what else ...
Has anyone set up a successful integration between ServiceNow & Rapid7 SIEM (InsightIDR) for automated Incident tickets within ITSM? Were you able to configure it with just a user account, API, Oauth connection, etc? Rapid7's documentation appears t...
Hi Everyone,I wanted to understand why GlideRecord is commonly used in transform logic for reference field resolution in ServiceNow.Why is GlideRecord preferred in transform scripts for resolving reference fields?How does it help in mapping incoming ...
Hello Everyone , I have created a flow to create a major incident when more than 5 incidents are created , then map those incidents as child to the major incident , but major incident it created , but the child incident is not mapping to the major in...
Is it possible to capture or log activity notes when a user downloads an attachment using the attachment icon on a custom table?
What is the best approach, if i have a requirement that needs to have an Incident associated with a request, updated with the responses from the submission, in a specific field (Priority Escalation Justification'.
I am trying to troubleshoot why the cmdb_ci field is still editable after I apply "Run If False" code in a UI Policy. Here is my Run if True code:function onCondition() { if (g_user.hasRole('usb_unauth_change_manager') || g_user.hasRole('change_...
I've created an Outage for a Business Service, which shows up in the Status History, but not in the Current status. Can you please tell me what I might be doing wrong?
Apply Template email option not showing on Higher instance. Able to test Client email Template on Dev but on UAT and Prod its not visible to Select email template although email templates which i created are there in table.In Dev there is an option...
We have implemented a custom UI Action on the m2m_kb_task table. The button is not appearing in the related list view under the Problem form. We would like to confirm whether UI Actions are supported on M2M related lists, and if not, what is the reco...
Hi, I am stuck at advance reference qualifier for variable I am working on an advanced reference qualifier for a Service Catalog variable, but it’s not working as expected.I have two variables:Agora Team – Select Box (single select)Select Role – List...
Hii all, We have configured an email notification on the sysapproval_approver table to notify a group of users when an approval is requested. A CC recipient is also included in this notification.When the notification is triggered, each member of the ...
either the security group or attachment needs to be filled in. So I would need 1 of the 2 to be filled in before they can click order button?
In the development environment, the "Create Article" button is available, but in the production environment only administrative users can see it.I've already validated the "Can Contribute" field in the bases, and there are users with permission who ...
I have a requirement where i need to create a CSAT and DSAT report where above 3 - 5 is considered as good and below 3 - 1 considered as bad on a scale of "1-5". so, the metric is "overall how satisfied are you with resolution provided by the agent i...