ServiceNow Explained for Beginners: What, Why, and How My first thought when I heard “ServiceNow”:“Cool, a website to report broken laptops.”What it actually is:The operating system for companies.If emails, spreadsheets, and random tools are the mess...
I have a requirement to open a new ticket if the end user replies to a closed ticket.but this new ticket needs context - it is linked to the original - but there is now a requirement to add the history of the original ticket - which is fine - until i...
Hello,A particular user is not receiving any notifications from ServiceNow, including for incidents (created, updated, mentioned, resolved) and request items (RITMs submitted, updated, or closed). Notifications are functioning correctly for all other...
HiWe are discussing what is the normal use when a comment is added to a Resolved incident. we have an integration between 2 Service Now systems.System A: Allows comments in resolved incidents without automatically changing status to In Progress.Syste...
I have just started learning servicenow. Need help with few questions. Can anyone explain business rules with example.
I have this story to develop in Australia version; I need to inactive the ootb UI action and create a custom one for this requirement, also wanted to use the ootb mandatory cancellation reason prompt.is it possible directly from the UI action without...
Hi, I am working on catalog item to manage membership in ServiceNow groups, including groups that have roles requiring a subscription. Information on whether the groups requires a subscription are stored in Subscription Group [group_has_subscription]...
My requirement is to create a UI action that will cancel a ticket from a custom Workspace.But mandatory variables from onLoad script prevent the UI action to cancel the ticket.Name: Cancelaction_name: cancel_complianceScript:var getChild = new GlideR...
Hi, For one of the user , the list are not loading in service operations workspace. I checked the user has canvas_user role.please help me on this. Attaching screenshot
Hi, How can I preview a push notification in ServiceNow? For email notifications, there is a Preview button that lets us see how the notification will look before sending it. Is there a similar preview option available for push notifications? Thanks ...
requirement: need to develop a guided tour on kb_knowledge template or record, but when i creating new kb_knowledge article its url going to different like -kb_knowledge.do?WIZARD:action=follow&sys_action=&sys_id=-1&sys_target=kb_knowledge&sysparm_qu...
Not sure if this is the right place to raise this question...How do you adjust the width of a column when looking at all tickets, I can modify the column by using 'Personalize List Columns' and add/remove etc Would like to be able to drag the width o...
Dear All,One of the user in our ServiceNow instance is facing issue in approving the requests from his/her end.She has following roles in her name : Also-- User is trying to approve requests in ServiceNow but she doesn't have the permission to do tha...
