Good evening.!Requirement is, whenever Incident's State is "Closed" in ServiceNow, it should also change the State in JIRA.We were told by ServiceNow to use "Do Transition" action.But what should we pass in the "Jira ITME Connection" field ? We have ...
Hello community experts, I have a question. I am trying to implement knowledge management in my organization so as a part of that implementation, I have to upload multiple knowledge articles and their legacy versions as organization policy specifies ...
We are looking to see if it is possible to add rows automatically into the MRVS. We have a requirement to add some dependent roles when you add a row into the MRVS while submitting the request. For example: If Role1 has two dependent roles (RoleA, Ro...
I have a Record Producer that includes a variable of type Attachment. My requirement is that whenever a user uploads a document through this attachment variable, the uploaded file should automatically be renamed based on the name of that specific var...
Hello, I'm looking for some guidance on working with States/Stages within flow designer, particularly in terms of Requested Items. I'm open to any guidance of how/why stages/states used for Request Management. Background:First, below is my understand...
I have followed a variety of guides and knowledge articles and have created lots of different .jks and .keystore files. However, I always receive the below error when a attempting to create a JWT Key based off of the certificate that I upload. The en...
Hi everyone, I'm creating a rule to automatically populate the work_end field of the sc_task table, but the time zone is 3 hours early. The time zone is correct in the instance settings, and I'm adding the addSeconds function to the script to try to ...
We noticed recently that all our users with the Knowledge role are no longer able to edit or create new articles.The Article body box doesn't show Confirmed they have the needed roles, and it works for myself (but I have admin) Roles they have are
Hi Team,In ServiceNow university learning am doing, on-demand Course >Virtual Agent Implementation (Xanadu). in that > Create A Virtual agent Topic, am not able to complete it during validation getting Failed, I followed the lab guide also. Getting a...
this is my instance dev201572.servicenow team please help in resetting mfa setup
Hi, I have a multi-row variable set where each row has a checkbox. It's possible to have multiple checkboxes selected (for example, 5 rows with 5 checkboxes selected). How can I make sure that, when the form is submitted, no more than one checkbox ...
Hi,We have a plan to migrate Zendesk to ServiceNow and I have never done from scratch, so please provide some inputs like what all I need to consider while implementing. Currently ZenDesk using these features and need to implement the same in ServicE...
I am building a catalog item that includes a multi-user variable of type 'requested_for'. The checkbox 'enable_also_request_for' is enabled for this variable. There is a a catalog client script (onChange) that clears the value of requested_for when a...
Hi everyone,Could someone please help me understand the typical roles and access levels for Requesters, Fulfillers, and Business Stakeholders in the ITSM module of ServiceNow?I’d like to know what each of these user types can generally do — for examp...
Hi everyone, I have a requirement where, once the first Catalog Task (SCTask) is closed, the end user should be prompted to upload three mandatory attachments (for example: PAN, Aadhaar, and ID Proof) directly on the ESC portal. After the user up...
| User | Count |
|---|---|
| 39 | |
| 17 | |
| 12 | |
| 8 | |
| 8 |
