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Update Set table mb_dashboard_stats is not found in Test

I created an update set and trying to migrate to test instance. I am getting that the following table not found mb_dashboard_stats. This is a system table created. I want this table to be implemented in test instance. But this table mb_dashboard_stat...

ramsnow2024 by Tera Contributor
  • 280 Views
  • 1 replies
  • 0 helpfuls

Resolved! Catalog Item Not visible in Translated Version

Hi Everyone, We are in the Yokohama Version. We are having the catalog items and those are visible in the English Version in the ESC portal category page. And when we switched to the German Language some of the catalog item are not visible and showin...

raviteja1600 by Tera Contributor
  • 1221 Views
  • 6 replies
  • 1 helpfuls

Resolved! What is the purpose of approver_user role?

What is the purpose of approver_user role?is this role required if any approver need to approve the request through email option ?what is the other impact if we didnt use approver_user role for approver ?I assume this required only if the request nee...

Community Alums by Community Alums  
  • 6659 Views
  • 7 replies
  • 8 helpfuls

Resolved! Alternative way to Create the report

Hi, I want to create the report on purchase order line(s2p workspace), where I need to show with table of total line amount and percentage for each supplier. I think this is not possible using normal reporting available in servicenow, I need to creat...

vikram_77 by Giga Contributor
  • 363 Views
  • 3 replies
  • 0 helpfuls

How can I export the catalog item variables

Hello,When I created a request from the service portal, the request is saved in the "Requested Item" table and i display the variables entered like below:How can i export all this variables to external systems ?I use "System Export Set" module :But, ...

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How to get a Task table report to show On Hold Incident tickets

I have a report running on the Task table trying to show a holistic view of tickets (i.e., INC, CHG, PRJTASK, etc.) that are non-closed and assigned to a particular group.  This report is broken down by assignee.  What we find is that some INC ticket...

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Ben124 by Tera Expert
  • 2388 Views
  • 11 replies
  • 0 helpfuls

On submit client script setting list collector variable value

Hi team,In the catalog item, I have an MRVS variable set that includes a variable called engagement partner. Outside of this set, there is another variable of type list collector. After submitting the item, I am able to print the engagement partner f...

SLA Definition

Hi All, I have created response and resolution sla based on our requirement herestart condition for my response SLA when state is in pending and stop condition is state is in work in progress,& as per the req pause condition for my resolution SLA is ...