Hi!Lately we have in our enviroment noticed that KB version records for Published versions (in the table kb_version) is being updated by System Administrator (admin). It looks like there is some script/job doing that Since it happens for several duri...
Hi Team, We have three variables in MRVS, lets say MVar1 , MVar2, MVar3. And one reference variables outside MRVS, lets say Var4.Based on the value in reference field Var4, we have to populate value in MVar2 and MVar3.What I did is, I have created on...
Is there any easy way to attach a large number of CIs to the affected CI list of a change request? We have a long list of CIs to attach to a change request and don't want to enter each CI manually from the affected CI list, would prefer an import fun...
FAILURE: Could not add user to group 'ABC_XXXX' while creating user with id '2e2a8a2c3b528710d078368c24e45aed'Group is active and Impersonate user checked
Hi everyone,We created new categories in our Knowledge Base and moved articles into them. After that, we deactivated the old categories.But the articles that were in those old categories did not deactivate — they’re still active/published. This ended...
1)Restrict the incident resolution if any incident task is in progressIf user try to resolve the incident system should validate all incident task should be closedIf any incident task is in in progress state restrict the incident to resolvedDisplay E...
Hello Team,I have a Personal Developer Instance (PDI).Issue:- I am logged in as admin.- The Change Request plugin (com.snc.change_request) is installed.- Change Management plugins are installed.- I can access the Change Request table using:https://de...
Hi everyone,I'm performing an assessment of an Incident/Problem Management implementation and I'm trying to understand the impact of a customized Problem state model compared to the standard ServiceNow state model.Current SituationReviewing the OOTB ...
Hi All,I'm working on a requirement where Normal Change Requests need to be automatically reverted from Assess to New if they miss the CAB submission deadline.To achieve this, I created a scheduled job that runs every Saturday. It identifies eligible...
Good afternoon,We have recently moved from JIRA Server to JIRA Cloud and I'm rebuilding our old integration to work with the JIRA Cloud setup.I followed all the instructions to the letter and succeeded in getting my OAuth token from JIRA. So far so g...
We would like to understand how to retrieve transaction-level details for Integration Hub license consumption in ServiceNow. Specifically, we need a report that shows:The total number of API requests made.The number of Integration Hub transactions/to...
Hi Team,Good day!I am seeking assistance with configuring the Log Export Service. Currently, when I select the service, I am not receiving any details or results.Could you please help me understand if there are any prerequisites, configurations, or p...
Hello, Can we build in ServiceNow a separate conflict detection engine? For example:Let's say I have four change requests - CR1, CR2, CR3, CR4.CR1 and CR2 are created from custom model 1, CR3 and CR4 are created from custom model 2.All changes are re...
Hello All I have been asked to modify the OOB email compose template, so that it should automatically pick the email of the Assigned to in the HRC ticket and populate to From field (which originally contains the instance email address) I activated t...
Hi All, I had a requirement where I have to show the 'email ID' instead of names when we try to tag someone in the comments/worknotes. Added this code in the calculated script in sys_user.name:if (gs.getSession().isInteractive()) { if (gs.action.g...
