Hi AllI am looking in existing implementation, they used RITM > Custom taskThey didnt used the sc_task under RITM regarding security and sc_task is not extensible, so they extended task table. The problem is since variables belong to catalog they don...
How to restrict non-admin (ITIL) user from editing the default filter condition in breadcrumb section using ACL.
Hello Experts, I am trying to change the parent table of one table. I have gone through few posts on community and found the below methods which can change the parent of a table. But it is always returning 'false' for me. //var changer = new Packages...
Hi , I have requirement as per that I have created a custom field called "u_knowledge_base" in the kb_submission table which is in open submission module. here in the field I have to show only the knowledge bases which are active and the users who ca...
There is a requirement from client where we need to enable an Out of the box checkbox "Proactive" in Problem Management, this is to identify proactively logged problem tickets.I have not reviewed ITSM for a long time and not sure if that is a new fea...
ServiceNow's Yokohama release notes show Vendor Management Workspace components are being deprecated in the A release with "no replacement for this application" planned. What's going away:Vendor Management MobileVendor Management Workspace UI Compone...
Check conflicts on change form is running continously, it is stopping after long time. Please help us here.
Hi Everyone, can you please me create a report which shows all changes where schedule end date was extended, after change has moved to "implementation in progress" state.assignment group should contains "ITS"starting date 1/1/2025Thank you in advance...
Hi Everyone, I just want to ask if anyone has an idea how we can extract a report against change_request table where the planned start/end date has been changed? We just want to see the number of CRs that was extended. Thank you in advance. Regards,R...
Please help me with how we can change the color of widgets in Performance Analytics , please note by color I mean not the Chart's in the widget, but the widget itself, please help. Thanks in advance.
HI Community, I have a requirement, The so-called "global search" does not include configuration items in results, nor X cases (Table name)We will have to add x_cases and cmdb_ci to the indexed AI search sources. How can we achieve this?steps i have ...
Hi, I would like to change the activities formatter user interface on task forms. I have add screechots to illustrate the need. 1/ Task activities formatter 2/ Add a lign and a value on "Email sent activity" : File attached : name + type of file Is t...
answer = { u_svp_approval_mandatory: false, u_svp_no_vp: false, u_evp_approval_mandatory: false // Add EVP approval flag}; var svp_approval_required = false;var svp_no_vp_required = false;var evp_approval_required = false; var gr_conflict = ...
When creating a trigger rule for on-call, is there a way to make it dynamic to all assignment groups?
Hi,I have a requirement where the Group manager should be able to add or remove members within their own group. I have created a Group Manager role and configured create and delete ACLs for the sys_user_grmember table and assigned Group manager role ...
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