Hi All, Could you please suggest me how to find out if a scheduled job / workflow is running slow ?I have a few custom scheduled jobs which contains oob system property(instance_name) and custom script Includes and i am not sure how to check if the...
Hi All,Does schedule jobs invoke inactive business rule.If so then how is it done.Thank you
Hi everyone,I have a requirement in Platform Analytics / Dashboards where users should be able to switch between:Parent incidents only (where Parent Incident field is empty), andChild incidents (where Parent Incident filed is NOT empty)Basically, I w...
Hi Community, I need to build a report for the ServiceDesk team that identifies, for each incident, which team member first responded by making an update—such as changing the ticket state or modifying the assignment group. I know we can track changes...
Hi there,After upgrading to Zürich, we are experiencing some problems with our Inbound Action for Incident Updates.We had contact with ServiceNow Support and they told us they can see that the header- field in the script include that inserts our ema...
Hi team, I have created an Order Guide. When I navigate through Service Catalog → Category and select the Order Guide, I can see the Next button without any issue. However, when I perform a global search on the Service Portal and try to open the same...
Hi,I am facing one issue in widget "Online check-in experience"As i need to customize this one for 2 different requirment i need to clone this 2 times. But problem here is angular ng templates there are 8 template in ootb widget in this out of 8 i am...
Hi,We already have an instance that uses Entra ID for single sign-on (SSO).Is it possible to add LDAP authentication to this instance as well?If it is possible, would it be technically feasible to authenticate with LDAP when a user does not exist in ...
Hi I have question about incident form after resolved the incident 1) Resolved time is showing seconds, we need to show as Minutes/hours 2) after Incident is resolved timer is running , we need to stop automatically after the incident is resolv...
Hi all. I knew that we can do translation on service portal using gs.getMessage(); Now I got struck on HTML out of the box widget(widget name: HTML) How can I do translation for the highlighted text? where to write the "gs.getMessage()" scripe on...
Hi, I have three survey's 'A', 'B' and 'C' so and have three categories from catalog item Category is 'X', Category is 'Y' and Category is 'Z'.I want to send survey when state is resolved based on catalog item category from RITM (Variables) as per be...
Hi Team, We have created a custom workspace and have custom roles to which this should be visible.But the list in workspace is not visible to non-admin users. User can access to the home page, create record, view record, and but not able to view Lis...
I created a new m2m relationship between change and problem. It works fine in DEV when i move to test I am unable to add it to the form using Related lists. I see that when I add in the right side but it does not appear on the form. How can I fix thi...
We went live in April of this year and continue to have complaints from end users and agents regarding communications between self-service users, fulfillers, and other business users/agents outside of the RITM or SCTASKS. I have searched through the...
Hello folks,After spending some confusing hours on this, I finally broke down the Deny Unless ACL decision type into a simple real-world example.Scenario: Imagine a sensitive field called "Payment Status". Several Allow if ACLs already grant access t...
