Hi Community, While creating new incident in ServiceNow operations workspace, the work notes field doesn't show up. Referred to below link but still it is not visiblehttps://www.servicenow.com/community/incident-management-sow-forum/several-fields-h...
How to copy attachment from sctask to ritm
Hi All,I got Requirement like if I submit a catalog form then user or user email needs to be added in Microsoft entra group.please help me on this. how I can configure the flow designer what are all the plugin I need to install and need steps on conf...
Good morning all, Looking for your opinions on a matter at hand. I have been asked to make the Short description on the incident form Read only once submitted. We have some teams that who like to add information to the short description and its been ...
We recently started to use Decision Tables.We have created a table to look at an employees department, and based on that assign a catalog task to the right teamWe have some departments that have a specialized Service Desk, so instead of those Onboard...
Hi Community,We have a ServiceNow survey/feedback notification that was sent to external recipients. However, we received the following email notification:Expired: Your Feedback is Important to us. Please take this quick 10-seconds Survey”The email s...
How to send email from servicenow to personnel email(gmail).
We are having some challenges with the formatting of Knowledge Articles. For instance, we had an employee draft a large article with 13 numbered topics each with 6 to 15 bullet points underneath. Unfortunately, the formatting was all messed up when h...
Hi all, In the Service Operations Workspace, the Incident form includes a related list called Impacted Services/CIs, which contains ADD and REMOVE buttons. We have a requirement to hide these buttons for specific incidents. Specifically, when the Ca...
Hello, I am trying to integrate ServiceNow with Cisco Call Manager. Looks like CISCO Call Manager supports AXL API: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/devguide/9_1_1/xmldev-911/axl.html Now I am trying to build the integration....
in servicenow, there was a requirement to create a work note section on top of activities section on the webex cc call generated saved interaction records but it should not disturb the already present work notes on sow where when we manually create a...
Hi Experts,I have a requirement where a notification is triggered through Flow Designer whenever a request is generated (for example, an RITM).Currently, the email notification displays the RITM number as plain text, such as RITM2345612.However, I wa...
How can we best determine the number of Agent Seats in our ITSM SN environment. I've already tried numerous Google searches like "ServiceNow Agent Count", but they somehow resolve to "AI Agents". Any help provided will be greatly appreciated. Thanks,...
Hello everyone, Recently I have started using ATF tool 'Test Generator and Cloud Runner'. I have successfully set up cloud user. I want help regarding presets. My requirement is to 'automatically create a test suite and tests for Single Catalog item'...
I'm unable to make certain survey fields read-only when they are accessed, as I do not want the client to change certain metadata fields that are just meant to be informative. Is there are a way to make certain fields read-only on the surveys?
