Hello Everyone, Approve/Reject button is not working on ESC portal if we click as an ITIL or any other user, but record is being approved when we approve as an admin. Before approving: After approving as Approver / ITIL user : If I refresh the pa...
I got a requirement in which I was asked to create standard change templates. I created the templates in the Developer Instance and moved to Test Instance. But while creating Std Change Record with the specific Templates. the Values are not getting d...
"Normal Change" state skipping Assess to AuthorizeChange Management state model approvals wrong state.provide ASAP solution
Hi SN Developers,I noticed a scenario where a user was able to view an incident that is associated with a different company, even though the user is not part of the incident (not the caller, requester, or listed on the record).I impersonated the cust...
Hi Experts,We have a custom table and a requirement where users should be able to add upto 5 fields on a form.Here initially showing a field carrier and value to user, and show a add button so user can add more carrier & value fields if needed in the...
Hi,We have a plan to migrate Zendesk to ServiceNow and I have never done from scratch, so please provide some inputs like what all I need to consider while implementing. Currently ZenDesk using these features and need to implement the same in ServicE...
Hello All, Below mentioned are the KB Article details; 1. KB Article state is Published2. KB Article approval is rejected.3. Knowledge Base is End Users and has User Criteria as readable for logged in users. However, this KB Article is not visible to...
Hello Team, I encountered an issue while doing the integration with Dynatrace. I set the basic OAuth connection by providing the username and password but when I tested the credentials it throws an error but the same credentials are working for POST...
Hi Community, I am working on an ATF test where I first insert a record into a custom table containing fields: Application Name Problem Type After inserting the record, I open a catalog item form which has variables: Application Name (Reference to c...
Can anyone tell me what role is required to view the Statistics tab on the Standard Template?
We noticed recently that all our users with the Knowledge role are no longer able to edit or create new articles.The Article body box doesn't show Confirmed they have the needed roles, and it works for myself (but I have admin) Roles they have are
Hi All,I need to make RITMs inactive (active = false) where the assignment group is "Test Group"`. There are approximately 30,000+ matching records.Questions:What is the best practice to perform this bulk update safely in Production?Should I use Scri...
Tracking record changes is essential for maintaining transparency, audit readiness, and operational control in ServiceNow. Although the Activity Formatter helps track field updates, it requires manually reviewing each record, which can be time-consu...
Sometime within the last week or two, something has happened/changed to where after an incident is created & submitted, you can not change or add a configuration item as the reference list appears empty. When a ticket is generated via inbound email a...
Hi Team, when I am creating a new incident I have a field called Configuration Item. after clicking on the reference icon I am getting all records under the cmdb_ci table in that reference field. However, I have not given the configuration item v...
