Our users have around 100 templates to auto fill a whole Case or Incident. Currently they face a issue that they can't keep track of them all. Does anyone know if it is possible to enable content search for templates (sys_template)? Since they know w...
HI All, I am building an Export Set to pull some service now data and store in the Mid Server. I have 2 requirements and I need help in achieving those. 1. At the Export Set we have the check box to Append date and time, is there a way for use to onl...
bu_sls is reference field referring to orgit table and roles is list collector feild,list table is referring to question_choice table if specific subscope is choosed from bu_sls field then specific roles will populate as multiple choices There is no ...
Hi I have a requirement in a catalog item where: There is an Attachment type variable for file uploadThere is an MRVS (Multi Row Variable Set) that gets auto-populated based on the uploaded file Currently, when a user uploads a file, the data is succ...
Hi All ...In a previous post, I mentioned the CAB schedule we are setting up.We are setting up two CAB meetings per week (Monday & Thursday). I have set the same start & end times for both CAB schedules. Meeting start time: 2026-05-11 14:00:00Meet...
chat and email incidents, where the reassignment count is shown as “1” even when the ticket was not routed to any resolver group.
I am trying to build reports in ServiceNow to categorize Incidents created during Business Hours (7 AM–4 PM) versus Non‑Business Hours based only on the creation time. I have tried multiple report filters, but I am unable to achieve this correctly.I ...
Hi All ...We are setting up two CAB meetings per week (Monday & Thursday). Our Monday CAB is for reviewing changes with a planned start Monday @ 17:00 through planned start Sunday 23:59. Our Thursday CAB is for reviewing changes with a planned start...
We are experiencing an issue capturing our work in an update set. We need to back up a catalog item, flow, subflow, and decision table, but these were developed before an update set was created. Manual backups are an option, but we’re looking for a m...
Hi Community, We provisioned access for a user approximately one month ago and shared the login credentials at that time. The user was able to log in successfully initially. However, they are now unable to log in and are receiving an “Invalid usernam...
When someone adds and attachment in the VA after connecting to a Live Agent, those attachments are not being added to the Interaction record. How are attachment to be moved over to the associated record(s) systematically?FYI, we were able to create a...
Hello @all , I have created UX list ' Previous cab meeting' I want List to show Agenda Items from previous 3 CAB meetings.Does anyone know how to achieve this or have worked on this will be helpfull.Thank you!
Hi All,I’m trying to load user data into the ServiceNow sys_user table using a transform map, and I have a specific coalescing requirement.From the incoming payload, I need to identify existing users using a priority-based (multi-level) coalesce logi...
we are making the security notes field and all other fields on the form as read-only when the security incident is closed but we are getting gray box on the form for security field but it should not show as grey box it show like above image but it is...
We recently introduced Change Models + Flow Designer for Change Requests in our TEST instance. The instance was cloned from PROD, so we now have a mix of:• Old change records → no change_model, no flow (manual process)• New change records → using cha...