Resolved! Sys id in List view issue
Hi all,when I open enhancement table, in the list view I can see the sys id of the product instead of display name. I have attached the screenshot. How do I fix this?
Forum Posts
Restrict "Requested By" User from Being Selected as Manual Approver on Change Form
Hi Team, On the Change form, we have a Manual Approver field which is a List Collector. Currently, it is configured to allow selection of only active users who have the approver_user role. We have an additional requirement to enhance this restriction...
Resolved! ITSM Exam Prerequisite – Clarification Needed
Hello Community,I have already received a voucher and registered for the ITSM exam, and I am currently preparing for it.While scheduling the exam, I noticed the prerequisite mentioned:Candidates must hold the Certified Implementation Specialist – Dat...
how same ritm appears twice in approval task (my tasks) in sp portal
Hi Teamin approval table only one ritm is available but in sp portal it appears two approval with same ritm please suggest how to debug
Unidentified script continuously updating form field
Hi everyone,I've been troubleshooting an issue for the past couple of days and could use some guidance. A specific field on a form is updating continuously (approximately every minute), and I need to identify the exact script, Business Rule, or workf...
How Is the Escalation Field Being Populated on Problem Records?
Hi, We currently do not have any escalation feature or escalation configuration implemented for Problem Management in our ServiceNow instance. However, I noticed that there is an "Escalation" field available on the Problem record, and this field is b...
Re‑running Assignment Rules When Requested For Changes in Order Guide
Hello everyone,I have an Order Guide that contains 7 items. The first item is always triggered first, When we change the Requested for on the first item, all the other items’ Requested for values are updated as well (we use a sequencing process for t...
Not able to convert timezone of selected date and time in scoped app
Hi Everyone, I'm working in a scoped application and facing an issue with time zone conversion. I have two Date/Time fields: Scheduled Date Time (user input)CDT Date Time (target field) Requirement: When a user selects a value in the Scheduled Date T...
Catalog client script
Hi Team,I am trying to prevent duplicate Employee IDs from being entered in a Multi-Row Variable Set (MRVS) on a Catalog Item.MRVS StructureEmployee ID (Single Line Text)Employee NameEmailDepartmentExample:Employee IDEmployee Name123Abel Tuter123Abel...
Limited visibility to Announcements
Hi All, I have got a business requirement where I have to create and display announcement (dynamic) on portal and I am doing that via a flow designer based on certain trigger.The issue here is that I want to show to announcement only to the users who...
Resolved! Translation - Alert Messages
Hi All,I am using alert message in the onsubmit client script but when i am created a record in the message table the value is not getting translated when using getMessage() , please help me how we can translate it Thanks in advance
Catalog UI Policy
I ma tryint I am working on a ServiceNow Catalog Item where I have multiple UI Policies to show/hide variables based on a choice field called “Modification Type”. Modification Type values:Item/Category Approval Matrix Modification → approval_matrix_m...
Resolved! How to deactivate OOB notification Service Outage Start Service Outage end for particular user
Hi Teamhow to disable OOB notification "Service Outage Start" "Service Outage End" for specific user who is receiving
How to strictly enforce mandatory Add Comments upon adding an attachment in Service Portal & SOW
Hi everyone,I am relatively new to ServiceNow and am trying to implement a requirement on the Incident table.The Requirement: When a user adds a new attachment to an existing Incident ticket, they must be forced to provide an explanation in the Addit...
Mandatory confirmation on attachments
Hi All I have a requirement I need assistance with "Mandatory confirmation on attachments for Implementation Plan, Test Evidence, Business Approval Pre and Post Implementation on all Changes" what could be the best way to create this confirmation? U...