What is recommended to do if you incorrectly classify an emergency change as a normal change during the creation and scope stage of the change? Cancel and recreate the change as an Emergency change Tick the CAB approval required checkbox Create an em...
Hi everyone,During the scan findings of my update set, It brought the suggestion of changing toSring() to getValue().The issue here is that it is not retrieving the same values with that suggestion, meaning when I use toString in my script it has the...
Background:We are building up Catalog Items using "Step based request fulfillment" in Catalog Builder. We have now reached a point where we have some custom approvals. For example: If company for requesting user is <A> approval should go to user <1>...
Hi Folks, In ServiceNow, can two users update two different variable sets simultaneously before submitting the request on the Employee Center portal? If anyone has any solution on it. Thank you in advanced! Regards,Pravin
Just came across this press release that states that AI is now included in all packages for servicenow customers from today. Is this true and how do we get started with it? ServiceNow moves beyond the sidecar AI era, giving customers a complete AI-na...
Hi everyone, I created an Average First Response Time report on the sn_customerservice_case table in ServiceNow CSM using reports module and placed it on the customer portal to show this month’s overall team performance. To calculate the metric, I us...
Hello everyone!I have a catalog item, where I have a reference field which is referring to a custom table, My issue is when i start typing in this field, it is not poping out matching values. Could you please help me, how to make this work> Here are ...
Hi, I am working on a requirement to add a custom field to the User table (sys_user). This field needs to be displayed in the user reference preview (dialog) on the Incident form and also in IMS (Service Operations Workspace) within the user details ...
Hi experts, How do I configure the system to display the full text of a field that references another table? Currently, it's truncated.Thank you for support
Hello Community,I have a scenario, where the flows are executing simultaneously and bringing unexpected behaviour.Ex: I have count field on a Parent Table. When the Child record is completed, it will check the previous value and increment to one.If I...
on change client script is not working on service operations workspaceI need to auto populate the location, when caller is selected, but it is not working, please help me with thisfunction onChange(control, oldValue, newValue, isLoading) { if ((isL...
I want how to calculate the risk factors and how the risk factors are reflecting in change what are the configuration steps behind them. I also want how to update the risk factors in change.
Hi All,If we enable Task Intelligence for ITSM in run background only mode in production, will it have any performance impact on agents or end users during incident record creation or updates? Are there any best practices to consider?Any insights or ...
Hi All,As an admin, I would like to decommission the Udemy integration currently set up in ServiceNow. I’m planning to create a runbook outlining the steps required to safely and completely disable/remove this integration.Could anyone guide me on the...
Hello all, My manager created a task for me on "ServiceNow upgrade to the new UI".Actually, when I asked him what it is about? He is saying it is different from Family version upgrade, and this has to be taken separately. So, can someone tell me what...