Good Day, when your fulfillers receive a task from an end user submitted Request, do you allow the fulfiller to go back and modify the original requests? in other words change data in it? such as the description or the requestor name? Our old system ...
With time worked I can record the time spent working on a task, but how can I track actual start and end time of the time worked?
Hi Team, could you please help me on this. iam creating a change bridge line.but with href is also not able to get.here is the script in flowvar content = {contentType: "HTML",content:"<html><body>" +"<p><b>Change Number:</b> " + fd_data.trigger.curr...
Hi everyone,I am working on the Now Learning Simulator task: "View a list of incidents and personalize the list, as well as update some fields using the List Editor."Task Instructions Followed:1. Navigated to All > Incident > All as Platform User (pl...
OverviewServiceNow's Microsoft Teams Collaboration Chat allows users to start a Microsoft Teams conversation directly from a ServiceNow record, making it easy to collaborate with subject matter experts without leaving Teams.By default, every new coll...
I have configured decision table having requestor's organization stored in combination with organization's approver. When I call this decision and pass input as Requested For (from Get catalog variable) the approval is not getting triggered. However,...
The Latest filed is looks false even there is article in Published. Also, there is no latest version.Because of this the retire button not visible to knowledge_manager (we have added this role to the ui action) Condition of UI action : !(new KBComm...
Hi, we are trying to Integrating ServiceNow and ClickUp via Zapier we are getting errors while selecting the servicenow sc_req_item table. Errors are showing like this "The ServiceNow Create Record action is failing because the prereq field is being ...
We have a SharePoint to ServiceNow integration that uses a staging table, Transform Map, and target table.In the target table, we have a "Requested For" field, which is mapped from the "Customer" field in the staging table. A field script has been im...
Problem Statement:In ServiceNow Service Operations Workspace, the Contextual Side Panel provides useful information related to the current record, such as Record Information, Attachments, and quick navigation options.However, there may be scenarios w...
Hi Community,I have a requirement to retrieve the first assignment group. Does anyone have any idea how to achieve this for reporting purposes?
Hi All, When we reject the approval from Employee center portal, it's asking for rejection comment, if we give any comment it gets copied to RITM and not to the approval record. I want the comment should also get copied to approval record. Is there a...
Hi Team,The "Show Other Active Tasks" button is missing on the Affected CI field in the Change Request record in SOW.Currently, the Affected CI field already has two decorators configured:Open RecordConfiguration ItemI need the "Show Other Active Tas...
Right now in the SOW, we can create new incident tickets. But I don't see a way for us to have the functionality to create new request tickets not tied to existing incidents. Is that something that can be done? Currently our IT teams create incidents...
I want the ServiceNow navigation header that says "DEV" to Indicate the instances DEV ,TEST,UAT etc.How i can achieve this in servicenow?
