when I try to create a standard change from case(CSM) related workspace , it shows me the catalog items instead of the standard change catalogs, I can`t navigate to the standard change templates that I have created. I need to correct this mapping , h...
What is Service Bridge?ServiceNow Service Bridge is a powerful integration capability that enables multiple ServiceNow instances (such as Provider and Consumer instances) to communicate and collaborate seamlessly. It allows organizations, service pro...
Hi, I would like to have a % of recurrent incidents (and outages) per month. How can I do it easily (without calculate it manually)? Best regards, Nenad
I want to Hide an activity on play book respective to a user role
I need to:- produce a list of all reports that require ITIL role to access (done/easy)- I use a fix script to create a CVS file- I need to find a way, via script?, to find out "which user/s" have viewed the above identified reports. I thought th...
Hi All,We got a requirement to create a glidemodel window with below three fields=> Assignment group=>Work notes=>Category with default choicesIf I click the UI action it will auto fetch the assignment group from native incident record to the glide m...
Good afternoon I would like to know if it is possible to setup one on-call schedule for two groups? E.g. both groups must rotate in one schedule? RegardsThereza
How Many types of Script Includes()? Please provide the correct answer: Two types(client callable and server-side) or Three types. Which one correct? Thanks Ram
We need to create a new catalog item. Once the user enters an email ID, the dependent fields should be auto-populated. This requires integration with a third-party system to fetch user data based on the entered email and populate the relevant fields....
Hi I have a requirement in an existing catalog item that contains three dropdown variables:LevelGradeStageWhen a user submits a request, the system should validate these three variables along with the Requested For user’s location. It should check wh...
Hi SNow Community Can you give me some advice on what is the best way to handle data sources if using multiple OU definitions for LDAP setup. Can I specify the same Import set table for different OUs, as they will use the same transform map? I'm as...
Sorry, I'm learning service now, in the past, only I was created tickets but I want learn more about service now, how can I learn more? Any suggestions?
Hello, I have a requirement to reset the AD password and send it to the user using one password from the flow designer in servicenow. I see in flow designer we have option to reset the password. 1. What I need to pass in the Password field?2. Can we...
Hi, I am trying to pass images by using HTML feild on the service portal. I have followed this articlehttps://docs.servicenow.com/bundle/newyork-platform-administration/page/administer/field-administration/task/render-journal-field-entries-as-html.h...
The Owner field should be mandatory on new catalog item, and it should not affect the old catalog item
