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Resolved! Update REQ short description and description in Flow Designer

Hi, I'm trying to update the Description and Short Description of a REQ (not RITM). I have a simple catalog item and flow that generates 1 RITM and 1 Task. How can I populate the REQXXXXXXX short description and description fields with catalog variab...

Zack9 by Tera Expert
  • 2387 Views
  • 5 replies
  • 9 helpfuls

Resolved! Missing Information on SCTask Record, can I remediate?

Hello all,I recently updated a Catalog form, by replacing a field with a Variable Set Reference field.Unfortunately, I did not update the Flow before moving into PRD (sigh!) Now, the RITM have the field, but the Task does not.Although I have correcte...

Hola Ola by Giga Guru
  • 598 Views
  • 4 replies
  • 2 helpfuls

Notification issue

Hi removing itil role from users if they not logged into the system in 60 days. I am able to remove itil role from users and able to send an email as well but 2 emails are sending, it should be sent only one email with list of removal itil users.    ...

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Set Request body of an Oaut token request in JSON

Hi all, I'm trying to configure a Request Message with Oauth 2 autenthication via Application Registry. Third party requeriment is that request Body of the Token Request Call should be a JSON with a specific format. Everything I've tried generates th...

AdriaM by Mega Sage
  • 1305 Views
  • 6 replies
  • 1 helpfuls

MRVS column displaying value instead of Text (label)

Hello All, This is a weird one so, I have a MRVS with some Select box type fields that I populate the options through a rest call using the addOption() method. The value and label are set correctly, however, when the user selects an option and save t...

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Unique key filter on list view

Hi Community, I want to add a filter condition in one of my list view where i want a unique entry to be shown in the data. For e.g., User ID is a unique key but for xyz User ID i have 3 entries in my list view. I just want to show a single entry in m...

Complexity with Choice field

Hi All, I had a string field before having values in some fields and other records are empty but I converted it to a choice field through dictionary . Wrote a back ground script to populate existing value of string field on an another field when a us...

Ashish Das by Tera Contributor
  • 538 Views
  • 3 replies
  • 0 helpfuls

Resolved! Ho to break line (new line) from a string.

Hi All,   I have one string where i stored glide record information like this Name1:Value1,Name2:Value2,Name3:Value3,Name4:Value4 . But here the client gets more confusion like that so that i want  Name1:Value1, Name2:Value2, Name3:Value3, Name4:Valu...

sinu2 by Tera Expert
  • 21300 Views
  • 11 replies
  • 7 helpfuls

Approval requests triggered to system admin user- strange

Hi Guys,We have approval requests triggered for approval to system admin user for the CMDB task. This is strange and unclear how they are triggered. Kindly please let us know what would be the reason these approvals are being triggered.and also pleas...

Ashokbabul by Tera Contributor
  • 329 Views
  • 2 replies
  • 0 helpfuls