I have a requirement.On a Catalog form, there is a Change Request reference field. So, when Catalog form gets submitted along with the Change Request number, an RITM gets created. So, the requirement is, this RITM should be then linked on the Change ...
Hello friends, Please help on priority. Your efforts will be appreciated. Thanks in advance.Asmi
Hi @Ankur Bawiskar I can't able to save the flow designer. Can anyone please help me with this. Please refer the below logs snip for reference: Thanks,Spandana.
Hi,In my Dev Instance the flow is not getting triggered and its showing the error as "Waiting for flow execution data."When I click the flow context related link on the request item, I get this:
On the servicenow ITSM forms like incident, problem and change, there are few mandatory fields. On those mandatory fields, question mark icon is there with the default help text like (mandatory- preloaded with saved data). Can we remove the the defau...
Hello Team, I have enabled MFA in my PDI, I would like to make only email authenticator for MFA, No secondary option. How should I disable Authenticator app and keep enable only email ? ThanksAshok
What role should I give the user so that they have minimum access, i.e. only to assigned requests and incidents for the group they belong to?The snc_internal role allows you to view only assigned incidents and requests per user.I need a solution that...
Hi Team,My requirement is to create all 3 types of change through background script. Please advice on this. Thanks&RegardsReena Kumari
I want to merge idea demand story and label entry tables for database view. I have create where clauses as shown in screenshot however its not working. Please let me know anything to update ?
When I try to update a release record from a mobile agent, I get a “Failed” message at the top of the screen and cannot update the record.I think the ACLs and application access are fine. I have filled in the required fields.What else could be causin...
Certificate Inventory Management or Certificate Lifecycle Management CLMHow to download the discovered certificate reports and their certificate (PFX or PEM file) When the certificates are discovered by the Port Scan, we can view them in the discover...
I have a requirement and would want to run the OnChange client script on form loading. How can I achieve this? Any help would be appreciated.
I have a requirement and I want to execute a OnChange client script when the form loads. Is this possible? Any help would be much appreciated.
"When attaching documents to incident tickets or knowledge articles（When the paperclip-shaped button in the image is pressed）, I would like to display an alert message via a popup or similar method. Does such a feature currently exist in ITSM? If so,...
I am using copy change functionality and listed an m2m table in the list in 'com.snc.change_request.copy.related_lists'. I checked the acl and itil has access to create records still the related items from parent change are not getting copied. Is the...
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