Hello all, I'm trying to convert submitted RITM to PDF and attach that PDF on RITM and send an email to the requestor. Tried below script It is working with Background script but not with BR, I have written After Insert BR. var pdfUtil = new sn_pdfge...
Hi, I'm trying to make planned start date ('start_date') read only on a project task ('pm_project_task'). I have a UI policy to do this for other fields, all working fine apart from start date. Tried via script etc nothing seems to work. The only wa...
Hello Folks, While using 'Copy Change' UI action, we have observed that the Change tasks are getting doubled.For example, Change A has 2 Change tasks and I create a copy of that change, I see 4 change tasks in the copied change. Is this a known issue...
Hi All, When I am clicking on copy change and submit the change request ,Duplicate change task are created .When I click on copy change again in the change request for which duplicate task are created .Again duplicate task are created in addition of ...
I have a development task and I’m unsure how to proceed.Currently, a user is automatically logged out after a period of inactivity, which is the default behavior in the platform. However, the requirement is to ensure that this specific user remains ...
Hi Team, We have created Report on RITM table and trying to show the variables on the report.Some to some extend we are able to add and get the values in the list view. After adding few more variables to list, all the values are coming empty. Is ther...
Hi guys, I am trying to generate a similarity solution but I am getting the following error: NSE0016:Failed to execute component lookupVectorizer : NCE0019:Failed to train text vectors of method TFIDF I only found the reference to include...
Hi All, I came across this link: Notify: Multi-Channel Notifications | Twilio. What is available with ServiceNow for SMS messaging?I have also tried to reach out to Twillio but they are not responding.
I have a need to get all of the people who are on-call at a given moment in time. If I have 11 rotations for example and only one person is on-call at any moment in time I would want to get 11 records. I would prefer to select the data from tables. ...
Hi All,Greetings..!!I was looking for a solution related to Service Catalog.We were having a requirement, where we want whatever values we provide on the catalog item form, on clicking on Order Now, the values along with the variable name should get ...
Currently, there is an OOB UI action "cancel" in the problem form, but it only displays during "assess" I want to be able to have "cancel" shown during the "new" state as well without losing its functionality.
Hi All I am creating the flow for catalog item and in this catalog item a have a variable reference to user table where I choose one user. Task should be created when option 1 is choosen from the second variable and assignment group should be assign ...
We added external users to our platform to fulfill tickets. We assigned them the ITIL role, but also created a custom role called "itil_limited" to restrict their access to only their own records and assignment groups. So far, we’ve successfully limi...
For one of the user, the closed completed ritm are not visible.He can see the closed incomplete one but somehow not the closed completed one.If we try to impersonate I see the message 'Record not found'Anybody has faced this issue before? Were you ab...
