Close parent incident when the child incidents is closed
Hi, I have a requirement that a Parent incident should get closed automatically if all the associated child incidents are closed. A solution will be helpful. Thanks in advance
Forum Posts
Knowledge Articles font
Hello, we have a requirement to change the Knowledge Article template (KCS, Standard, KE) font from Verdana 8pt to Verdana 10pt, we achieved this requirement by modifying the CSS styles in the HTML content of the Templates like (KCS, Standard, KE) ho...
Resolved! If fields on task1 update then the changes should reflect in task2 and task3
Hi All, I have a requirement where if variables of TASK1 are update then those updates should reflect in TASK2 and TASK3.Please suggest, TIA!!
Resolved! Issue with script include
Hi,I want to popup an alert when an incident is opened and if any of the sla attached of that incident has crossed 50%. PFB CS and script include for the same. Not sure where i am going wrong as it is not working.Incident number field -'number'Incide...
Resolved! what is an correct way to move change from schedule to implement
#changemanagement #ITSMI want to move my change request automated when its schedule started.
RITM work notes should updated with previous and current values of List Collector field.
I have a List Collector catalog variable for Secondary Manager, RITM work notes should updated with the previous and current values when we are trying to add/update/delete the list collector values in catalog form.Work notes should be the below forma...
How to Mask Sensitive Data in Attachment Files (e.g., Driver License, Passport) in Incident Table?
Hi everyone,I'm working on a use case in my ServiceNow Personal Developer Instance (PDI) where I need to automatically mask sensitive information (like driver license and passport numbers) when a file is attached to the Incident table.Goal:Detect pat...
Resolved! MFA Enforcement in the Upcoming Yokohama Release question
This KB didn't answer my question:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1700938We have a system user to generate incidents via rest API, but also some agents use the user to log in to ServiceNow in a Web Browser.Are R...
How does the Impacted Services/CIs tab getting populated?
Hello fellow ServiceNow practitioners I have a question regarding Change Management. Our Impacted Services/CIs tab is getting auto-populated with Services/CIs that has nothing to do with the Affected CIs. It also triggers approval to groups that's to...
Change approvals are not getting attached
Hi , We have custom workflow created for change module. Post upgrade from Washington to Yokohama, our approvals are not working. Records are not getting created into approvals. Please suggest. Regards,Divya
worknotes not visible in list view for few records
Hi Can you please assist for below issue'Work notes' are not visible for few incident records in list view but it is visible for most of the incident records. Thank you,Anusha
query_range on data-driven ACLs
Hi all, We're experiencing some woes due to query_range ACLs. I'm still trying to get up to speed with these so I thought I'd ask the community how they are tackling issues like these. In advance, I have to apologize for my vague example here, but ne...
Visual task board not showing incident
Hi All, We are having visual task board configured on our instance where the filter says that "Active is true" and "assingment group is something" or assingment group is something.Running that filter on incident table shows 30 records but the VTB sho...
Change Management Training for Yokohama
Does ServiceNow have a training link for Yokohama Change Management training?
Resolved! Change Request qquivalent to script include "IncidentState"
Hello, is there an equivalent to the IncidentState script include for change management? When updating incident state values (e.g. in a business rule), it is recommended to use "IncidentState.CLOSED" instead of '7'. Within change management I couldnt...
