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Attachment mandatory for a particular sc_task

Hi Allneed attachment mandatory for a particular task   I tried script include and onsubmit client script but my workspace instance is scoped application it is not supporting synchronous call (getXMLWait(); is there is any alternative way please help...

anusha 100 by Tera Contributor
  • 820 Views
  • 6 replies
  • 0 helpfuls

Below script in nor working correctly

Hi All,I have written below inbound email action script on sc_req_item tableby using that 2 request are created 1 with proper catalog item and another one in without catalog item please let me know what is issue in my script.var cart = new Cart();   ...

keval3_0-1730913502603.png
keval3 by Tera Contributor
  • 511 Views
  • 7 replies
  • 0 helpfuls

Resolved! Business rule to check if field is Empty

Hi , I have to trigger business rule whenever a field value changes to Empty .How can I achieve this in the  Filter condition of When to run filter section in Business rule. Please help!.  

Hemachithra by Tera Contributor
  • 3787 Views
  • 4 replies
  • 6 helpfuls

Filter dotwalking issue in reports

LIST VIEW current behavior :when creating a filter in the list view,and selecting "updated by" in the first field,and selecting "is different (from)" in the condition field,"Assigned to.employee number" is reachable inside the 3rd field.Generally spe...

Resolved! Local Account Authentication Failure

Hello All,I have a local admin account used to move update sets between instances. We have recently moved from Eureka - > Fuji in Dev and Test instances. Right now when am trying to import update sets from the DEV instance I get the following error:E...

How to add a custom field to large number of forms

Is there a way to take a custom attribute on the cmdb_ci table and add it to many table forms (servers, net gear, etc.) easily? The issue is when we do a release upgrade the forms get overwritten and have to be re-done and it takes a long time.  

MMGF by Tera Contributor
  • 400 Views
  • 2 replies
  • 0 helpfuls

Resolved! List of admin tasks to perform daily/weekly/monthly in servicenow

Hello All,I have been given a task to monitor all the modules every day, review the relevant logs in ServiceNow, and check if all the security modules are working as expected. The aim of the task is to provide smooth functioning of the ServiceNow pla...

swapnil15 by Tera Contributor
  • 3941 Views
  • 3 replies
  • 8 helpfuls

Location Filed is not Updating using Business Rule script

Hi Everyone, I have created an After Business rule for the sc_req_item table to update the asset’s Install Status and Location. While the Install Status is updating correctly, the Location (which refers to the cmn_location table) is not updating. The...

Access control script help

Hello,I cant seem to get this script to work, what I'm trying to achieve is...I've created a custom table called u_nda_register, on that table it holds fields u_project (referenced to: pm_project) and u_authorized_group (referenced to: sys_user_group...

Community Alums by Community Alums  
  • 753 Views
  • 8 replies
  • 1 helpfuls