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5 Whys RCA

Hello All, I want to know how 5 Whys RCA is enabled for problem management in ServiceNow. Thanks & Regards,Samyak Jain

Resolved! Change request model

Hello, We have multiple model options for creating new change in the Xanadu release. How can we remove the unwanted options for change models? I appreciate any help you can provide.Thanks

Community Alums by Community Alums  
  • 650 Views
  • 2 replies
  • 3 helpfuls

Reference Qualifier

Hi All,I am trying to show up only members of a particular group to be selected in the reference variable in portalBelow is script include I'm calling from Reference qual but it is not working. Have tried passing the sys_id of the groupPlease helpScr...

Jenjoe12 by Tera Contributor
  • 258 Views
  • 1 replies
  • 0 helpfuls

Adding New stages in the RITM List view

Currently we are using out of the box flow " Step Based request Fulfillment" In all our catalog items, As per the flow it will show only three stages i.e.. "Service Fulfillment", "Complete", "Closed incomplete". But our requirement is to add more sta...

Rama26 by Tera Contributor
  • 481 Views
  • 2 replies
  • 0 helpfuls

Copy change details in the change task

Hi All,I have a requirement to create a UI action to copy change Planned start and end date, short description, description in the change task.Please help in this.Thanks,Sam

Samiksha2 by Mega Sage
  • 797 Views
  • 22 replies
  • 0 helpfuls

Resolved! Open URL in new window through UI action in agent workspace

Hi, I want to open a URL in new tab through agent workspace UI action. I tried multiple things such as : action.setRedirectURL("www.gogle.com");  g_navigation.openPopup(url) window.open(url, '_blank');   But nothing seems to work. Any help is appreci...

Pratik13 by Giga Contributor
  • 2419 Views
  • 4 replies
  • 0 helpfuls

ATF Auto Re-run failed tests

Hi, I am looking for a way to re-run failed test cases from the last test run. Every day we run a couple of test suites which is about 350 test cases. Each day we have to re-run failed test suites (about 20 ). Re-running the failed test suites eventu...

Dakker by Tera Guru
  • 426 Views
  • 1 replies
  • 0 helpfuls

Resolved! Report on SLA/OLA - duration it was with each group

Good day,We are trying to get a report on how long an SLA definition was with each group and what the SLA Definition is.We have an SLA Definition named 'Incident Service Restore 1 (Desk Side)'.  How can we create a report that shows the definition na...

URL link for Record ID and Table name in flow designer

Hi had a requirement where i need a generate URl and create a incident and add the URL into incident worknotes. I am sharing my requirement. The Okta API will lock out the token if it is not utilized for 30 days. We want a schedule flow created that ...

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shaik23 by Tera Expert
  • 457 Views
  • 1 replies
  • 0 helpfuls

Resource Plans and Scheduled Windows

Greetings, I've been wracking my brain around this for a few days and figured it was time to ask for help. In my use case, we're an MSP and we need to combine "Resource Planning" with "Scheduled Maintenance" into multiple calendars in ServiceNow, if ...

ChadDa3mon by Tera Contributor
  • 397 Views
  • 2 replies
  • 0 helpfuls

Inbound Action with specific Subject

Hello Team,I have a requirement to create a Inbound email action. My requirement is that subject will contain "CETARIS MAINTENANCE MICROSOFT: Add PO Number" in which CETARIS MAINTENANCE will be unique and Microsoft and Add PO Number will need to upda...

atul_05 by Tera Contributor
  • 349 Views
  • 1 replies
  • 0 helpfuls

Catalog item

I have one catalog item and 2 variables  1. single line text : Mandatory2.Multiline text : Non - Mandatory  I want to hide first varible on the catalog form. Using Catalog ui policy but not working . Any idea help me .