The CreatorCon Call for Content is officially open! Get started here.

ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Comparison of 2 instances

In our project we want to compare 2 instances i.e. dev & test to check if they have same configurations and same kind of records or customizations. Is there any way to do so? If yes could anyone please help with the possible solutions?  Thanks in adv...

Reports & dashboard

I am using Servicenow report to create a dashboard. the source type used is Table and the table is Task [task]. I can create the report, however, when i used the task condition State not in (Closed Complete, Closed Incomplete, Closed Skipped, Deferre...

Knowledge approval notification sends user to home screen

Hi all, Got a really weird issue where when someone from the knowledge team clicks on a knowledge article link or approval link it takes them to their home page, they have permissions to view knowledge articles as well as the sysapproval_approver tab...

Aban87 by Tera Contributor
  • 410 Views
  • 2 replies
  • 0 helpfuls

Reference Variable to show the filter

Hi All, I have a variable in my variable set caller ID and this variable set is used in multiple record producers , but for 1 specific record producer I want to apply a filter to the caller ID reference variable to show the list of users based on Job...

Servicenow report

Hello Servicenow family can you help me achieve below task or any guidance to start with Create servicenow report for below categories:T1 Demands, T2 Demands, Operations and Maintenance (O&M), Break Fix, Administrative TimeFor T1 Demands, and T2 Dema...

How to update empty value in transform maps

Hi All,We are using field level transform scripts in ldap transform maps to update business phone.If the value is empty we are using return ""; or return ''; in script and this is making the business phone to have blank space. How to make business ph...

Related Links missing

Related Links is missing from any list view I look at now.  Is that a Washington Dc update?  Can you now select multiple check marks along side the left of a list of records, then hit Delete somewhere?

wbwb by Tera Expert
  • 657 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to configure feedback option on catalog items

We have a requirement to configure feedback option on service catalogs similar to options on knowledge articlesLike Feedback capture; helpful yes/no button; ratings.Please help me if anybody has an idea about this. Thanks in advance

bhargavi9 by Tera Contributor
  • 879 Views
  • 4 replies
  • 1 helpfuls

Resolved! Is it possible to have a feedback option for catalog items?

Hi, Is it possible to have a feedback option on the individual service request forms so that end users can provide feedback on the exact catalog item rather than providing feedback on the portal as a whole.  Something similar as to how feedback works...

Jar by Tera Expert
  • 1912 Views
  • 4 replies
  • 5 helpfuls