Active false catalog item showing on Service Portal Page
Hi Team I have a catalog item where it made as Active False , but still able to see on Service Portal page. can any one help me to understand this issue.
Forum Posts
capture the changes done in the Related lists on a form in Activity Formatter
Hi community,I am trying to capture changes made in the 'Contract CI' field, a related list field in the Contract (ast_contract) table. By default, additions to this related field are not tracked in the Activity History.To address this, I created a B...
Question on reference qualifier
Hi All, We have one field in change module form 'u_peer_approver', we are using group member as an reference for that field in configuration dictionary. But while using this we are getting multiple users records when we type any user name in the peer...
Issue with Flow Designer True/False Subflow Inputs After Upgrade to Xanadu Version
Hello ServiceNow Community,We are encountering an issue with Flow Designer after upgrading to the Xanadu version. Specifically, when trying to save or pass the input value for True/False subflow inputs, the value is not being saved. Has anyone else e...
Resolved! Knowledge Management: Related Knowledge Articles
Hi, in Knowledge Management we have a functionality of relating knowledge articles to each other, to enable employees to move quickly between articles with similar topics. Its controlled from the Related List just as this article explains from a Cata...
Resolved! Two task trigger Based on checkbox selection
Hi All i have two variables type as check boxes A and B if supposed user select both option same time and submit the request it need to be trigger C & D two different tasks need to be trigger if user select A option only C task need to be trigger if...
Marking Templates as Favorite
Hello Friends,I have a requirement to add an option for users to mark templates as favorite. I am currently on Istanbul UI 16.So basically when user clicks on the 'Toggle Template Bar' he can see the template slide panel at the bottom of the form. Th...
Add workflow
Hello friends new to flow designer created a new catalog item , but how I can achieve below requirement :Once user fill all the catalog items variables and click submit ...send the ticket to Cloud Services. Is possible, it would also be great to have...
Resolved! Native UI - Variable Editor List Collector question
Is there any way to edit what fields are being shown underneath a list collector in the native UI?
Macbook blocked by a account i dont know
I bought a second hand macbook pro, but He is registered in a servicenow account that i dont know and this are stoping me from install macOS and use my macbook. What i have to do? I dont have contact with the Last owner anymore
Many users are not able to Approve Requests from the Service Portal
Hello Gurus,I just became aware that many of our ITIL users are not able to Approve requests from the My Tasks tab of the Employee Service Portal. Note: We recently upgraded to the Xanadu version (2 weeks ago) The APPROVE / REJECT buttons are not vi...
Resolved! SLA Breach Time showing incorrect
Hello All, I have configured SLA for security incident. Priority(Response ) = P2.( 8 hours SLA) Priority (Resolution) = P2 (2 Business days SLA) SChedule is 8 -5 excluding Holidays (Inside holidays its QLD holidays) Incident : INC0109639 once raise...
XML data into RSS feed
var rss_feed ='https://cspreporter.nl/feed/storingen'; var end_point = rss_feed+ ""; var r = new sn_ws.RESTMessageV2(); r.setEndpoint(end_point); r.setHttpMethod("GET"); r.setRequestHeader("Accept", "application/json"); var response...
Resolved! How to create QR Code / Barcode to submit an incident with Now app
USE CASE: Reporting a non-IT incident with a mobile application (Example: water fountain incident), using a mobile application (a QR code is pasted on each piece of equipment to facilitate incident reporting). This QR code is to be used to report the...
Resolved! i am getting 500 as status code when to create incident in another instance through REST?
May i know what are the possible reasons to get 500 as the http status?
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