I am interested in understanding the possibility to set SOW Tier 2 as the default landing page for the ITIL role. But as the respective owners of the modules (change/knowledge/etc) review the forms and setup going forward, instead of turning everythi...
is there any way to include request in report on which within 2 hours work notes are added after creation of that request for particular catalog item i want to create a report.
Hi,I want to remove "price" under record information in service operational workspace.Can anyone please help on this, It will be useful. Thanks!
I am trying to populate a reference field values when another field changes. I have script include and calling it from catalog client script but doesnt seem to be working. When I print it is getting the right values but not setting the reference list...
the following code of SPEntryPage script include is not working: "var nt = session.getProperty("nav_to"); // I tried navpage too but didn't work var redirectURL = session.getProperty("login_redirect");" nt and redirectURL is returning null. This is...
when service now sends email top for MFA. it will send the same OTP if user asked to resend the top after some time how to fix the issue.my requirements is: I need to make it as if the user clicks resend otp then a new top needs to be sent instead of...
Hi All,I have a list collector variable on a catalog item referring to user table. When one user is selected, I am setting another variable in form. If list collector count is 1 , I am setting 1*10 and if 2, 2*10. It works as expected, when I remove ...
Real time scenarios will appreciated.
Inbound action email is received but attachment is not uploaded to the record.
on selecting a field on a form I am not able to check the value of the calculated field to true and am not able to write a script also any solution help and give suggestion
I have a list collector field having 4 values in catalog item and each value has a group approval associated....So based on condition i am using for each condition after lookup records from sys_choice table and putting if conditions after for each fo...
Hello Expert,I want to integrate Third party App with Servicenow where Third party app will be sent the user name/sys_id/email and application name. After this a record (Example incident ) will be created in Servicenow for the same user which receive...
I'm trying to translate email notifications from the Azure API. I have everything configured and I can already use language detection. But when I try to do "Request Translation" the languages appear unavailable.
Hi Community,I am currently working on a flow in Flow Designer that needs to dynamically assign approvers based on the requestor. The use case is as follows:If a specific user (e.g., "XYZ") raises a request, the approval should go to her manager.If a...
We are doing E-bonding integration bi-directionally from instance A to instance B using web-service REST message.We have a staging table in our Instance A. Whenever incident is raised from instance B it will create a record in our staging table of in...
