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How to Add a Custom Tab in User Preferences in ServiceNow?

Hello,I want to add a new custom tab in the User Preferences section in ServiceNow, as shown in the attached images.Could someone please guide me through the process or share the steps to achieve this?   Any documentation or examples would be greatly...

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nehaaress by Tera Contributor
  • 568 Views
  • 1 replies
  • 0 helpfuls

I want to create the button as homepage banner in servicenow

@Ankur Bawiskar Hi Ankur good evening hope you doing good Requirement: In the ServiceNow homepage banner I need to add the button for "employee center". Once we click on that button it will go to the Employee center home page. How I will achieve this...

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IST Time format not working in Scheduled report

IST Time format used for the scheduled report to be sent to the respective recipients is not working. But when GMT format is used the scheduled report runs as expected. Please help me with this issue.

KarmughilanS by Tera Contributor
  • 1229 Views
  • 5 replies
  • 0 helpfuls

Resolved! Archive incidents

Hi all,  I have a question on archiving incident records.If we archive incident record.. what is the effect of attachments associated with incidents.Could you please explain.Thanks,Madhuri

madhuri229 by Tera Contributor
  • 2549 Views
  • 8 replies
  • 3 helpfuls

After how many days attachment gets deleted from archived records

Can anyone please tell me after how many days attachments gets deleted from an archived records.After archiving any record, its related attachment still remains on the archived record, but seems after sometime it gets deleted. Please let me know how ...

Ap_1 by Tera Contributor
  • 803 Views
  • 2 replies
  • 0 helpfuls

Sync attachment and show on SC task from RITM

Hi Team , I have synced attachement which is getting attached to the REQ from Portal , which is showing , Form Banner (for RITM) and Related List(for RITM) , as well as for SC Task (for Related List) , the issue over here is , its doesn't shows in th...

Community Alums by Community Alums  
  • 1458 Views
  • 4 replies
  • 0 helpfuls

Why SLA Breached is True, instead of 100 % of SLA duration

Hello Community,When we see OOB SLA flow or Workflow, it waits for first 50% of SLA Percentage, then followed by 75% of SLA Percentage and finally checks for Breached equals to True.What could be the reason, ServiceNow used this condition for Breache...

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Auto Populate Survey question with the value from URL parameter

Hi Team, I want to auto populate a question in Survey with the value from URL parameter. Here is the thing that I am trying to achieve: When a task is closed I am sending survey link through the notification. In that link, I will append the task numb...

Ajay37 by Tera Contributor
  • 707 Views
  • 1 replies
  • 0 helpfuls

Resolved! Want to make checkbox label color in red

Hi Team,I want to make few checkboxes label in red color in my catalog item in portal...I tried g_form.getControl method in client script but its not working does anybody have any idea how to do that please help me? Thanks

Burhan2 by Tera Contributor
  • 1417 Views
  • 10 replies
  • 1 helpfuls

Which ATF have you created for CMDB?

I need some inspiration for what ATF I can create to automate the test after upgrade. Which ones have you created?

Community Alums by Community Alums  
  • 1575 Views
  • 5 replies
  • 0 helpfuls

Export limit for xlsx. and csv

Export limit is 50K and total number of records present is only 29K. but when we export, we can only export upto 13K or 9K. does anyone know how to troubleshoot or why this is happening?

sharley by Tera Contributor
  • 1921 Views
  • 8 replies
  • 0 helpfuls