How to create ticket from mail
Hi All,I have one requirement where I will have to create Service request from mail.catalog item name - Customer Code Modification kindly let me know how to develop that?Thanks & RegardsKP
Forum Posts
How to make the survey link accessible for two users from one notification
Hi Team,We have two user fields in our incident table, 1) requested for 2) reported byand having a requirement as, when an incident is resolved a notification should be send with the survey link where the survey can be taken by both requested for a...
Create a related link for a security assessment similar to the existing Risk Assessment
The Security Assessment is a mandatory deliverable, only for Normal and Expedited change model. Without it, the change record can not be submitted. If all questions have "no" as answers, no additional actions.If one of the provided questions has "yes...
Resolved! Update REQ short description and description in Flow Designer
Hi, I'm trying to update the Description and Short Description of a REQ (not RITM). I have a simple catalog item and flow that generates 1 RITM and 1 Task. How can I populate the REQXXXXXXX short description and description fields with catalog variab...
Resolved! Missing Information on SCTask Record, can I remediate?
Hello all,I recently updated a Catalog form, by replacing a field with a Variable Set Reference field.Unfortunately, I did not update the Flow before moving into PRD (sigh!) Now, the RITM have the field, but the Task does not.Although I have correcte...
Notification issue
Hi removing itil role from users if they not logged into the system in 60 days. I am able to remove itil role from users and able to send an email as well but 2 emails are sending, it should be sent only one email with list of removal itil users. ...
catalog variable is set to null after submitting the request but has a value in the database!
I have a catalog variable called "group name" it's a single-line textit's hidden by default and its visibility based on the value of another variable using UI Policy the UI Policy works fine in catalog view but after submitting the request and go to ...
How to add question symbol beside field in form level
Hi Team, Could you please help me how to add question symbol beside field as per the below attached snip. Thank you.
Set Request body of an Oaut token request in JSON
Hi all, I'm trying to configure a Request Message with Oauth 2 autenthication via Application Registry. Third party requeriment is that request Body of the Token Request Call should be a JSON with a specific format. Everything I've tried generates th...
Resolved! "Completed" is displayed always as the first stage for a requested item
Hello experts,I have a catalog item associated with a flow created in Flow Designer. Once I request this item, always the stage "Completed" is displayed first (as shown below).Within the flow, I have a catalog task. Once this task is completed, the s...
MRVS column displaying value instead of Text (label)
Hello All, This is a weird one so, I have a MRVS with some Select box type fields that I populate the options through a rest call using the addOption() method. The value and label are set correctly, however, when the user selects an option and save t...
what is the difference between UI policy and data policy?
I know UI policies can hide or show diplays, or you can make any field mandatory as well. But I dont know what is a data policy? Can I have screenshot of examples of data policy?
Unique key filter on list view
Hi Community, I want to add a filter condition in one of my list view where i want a unique entry to be shown in the data. For e.g., User ID is a unique key but for xyz User ID i have 3 entries in my list view. I just want to show a single entry in m...
How to create three RITM in one request after submitting the catalog item to map respective groups
Hi, How to create three RITM in one request after submitting the catalog item to map respective three groups.Thanks!
Complexity with Choice field
Hi All, I had a string field before having values in some fields and other records are empty but I converted it to a choice field through dictionary . Wrote a back ground script to populate existing value of string field on an another field when a us...
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