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UNauthorized change request

Hi team,I have a requirement whenever we modify the parameters of configuration item, then we have to create an unauthorized change request. Right now we configured to only one class type of servers but in future we will include for some types of cla...

snow57 by Tera Contributor
  • 414 Views
  • 2 replies
  • 0 helpfuls

Write access for assigned to user from parent

Hi all,Description: Parent Assignee can write state while activeCondition: Active = true AND (user is in parent records “assigned to” field OR User is a member of the parent records “assigned group”) can we achieve this by using condition i tried but...

shaik17 by Tera Contributor
  • 197 Views
  • 1 replies
  • 0 helpfuls

flow designer wait for condition builder script not working?

I have used below script to check the devicehash and if it consist any value it can go further otherwise it should wait until it get the value. Please check below otherwise suggest me another base practice if any? var devicehash = fd_data.trigger.req...

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KM SN by Tera Expert
  • 353 Views
  • 2 replies
  • 0 helpfuls

Issue with export from sys_choice table

When exporting data from sys_choice table on excel or CSV, if the Value of a record is -5 Then on export is is taking as '-5. The same is happening on PDI instance as well. Anyone have any idea on this.

Ap_1 by Tera Contributor
  • 365 Views
  • 2 replies
  • 0 helpfuls

Type 'list' in UI Page instead of reference field

Hi All,I want a list field in UI page .For now, I have created a reference field in UI Page :g:ui_reference name="my_approvers" query="type=a77ffd0b0fa8b2006ad03e7ce1050ead" id="u_name" table="sys_user_group" style="width:180px"/>I want to change it ...

neetika by Tera Contributor
  • 6042 Views
  • 17 replies
  • 8 helpfuls

How to stop users e-mailing service-desk

Not sure if this is possible, but we keep having users e-mail the service desk rather than logging into their account and logging a ticket. This then misses important detail into the callers information ie location region centre etc which are part of...

Karl27 by Giga Contributor
  • 2025 Views
  • 7 replies
  • 3 helpfuls

Resolved! Auto approve approval based on field and decision table

Hi Everyone I have a requirement that if a field called Auto Approve on the Change Request form is set to true, and my decision table evaluates to true, then auto approve any approvals that might be generated. If possible i would like to have this ru...

Casper6060 by Mega Sage
  • 782 Views
  • 1 replies
  • 0 helpfuls

Sla is not visible on catalog task related list

Hi Expert,  I have created a SLA on sc_task table and trigger condition set when catalog task state is open. Whenever I submitted Request, Task get created but SLA is not getting attached to it. I have checked the related list on catalog task table. ...

PA Reports for non empty/total %

Hi Community, I have to create few PA reports where i have some formulas involved for example i want to get the %age of active POs in my custom table. So, first i want to get the count of non empty active POs and then i need to get the total number o...

Service Operation Workspace Overview shows an error

Hi All,I configured the SOW overview using the UX Client Script Include named "SowIncidentLandingPageUtils".At start, everything worked fine but now I get an error - "This data visualization is not configured yet".In addition when I navigate to this ...

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Restrict file extensions for File Attachment field type

Hello, I have been looking for an attribute that could restrict the file extensions for the File Attachment field type on a table level, not on a global level (in order to only allow PDFs to be attached) but couldn't find any. Are you aware of any so...

Eduard T by Tera Contributor
  • 2822 Views
  • 4 replies
  • 2 helpfuls

本番リリース向けのプランについて

こんにちは、村田の毛です。11月末本番リリース予定がありますが、いくつ質問をさせてください。①本番リリース前に、指定時間にバックアップを貰えますでしょうか?②本番リリース前時に、service nowをユーザーに利用させてくださいですが、何か手段がありますか?