I am stuck, racking my brain on how to set-up this On-Call rotation schedule: Onshore/USBob, Carol, Ted, Alice Offshore/IndiaPatel Offshore supports 12:00 AM CST to 11:59 PM CSTOnshore supports 12:00 PM CST to 16:59 PM CSTOffshore supports 17:00 PM C...
We've recently migrated to the latest problem state model and noticed that the "Accept Risk" UI action closes the Problem record as Closed Complete. To our understanding accepting risk does not necessarily mean that a Problem is completed, but that t...
下記のServiceNowの実装方法についてご教授願います。（Export PDF file attached in form from List by clicking custom export button） リスト画面にカスタムで作成したエクスポートボタンを押下し各レコードのフォーム画面に添付されているファイルをPDFとしてエクスポートすることは可能でしょうか各レコードに添付されているファイルは1つのPDFファイルとしてエクスポートしたいと思っています。リスト上で2レコード選択してエクス...
Hi All i configured workflow if approval approved one task is created to management team after management task completed i need to create 4 tasks for i used branch activity four task was created but any one of task closed complete remaining 3 tasks ...
I have a system property ' glide.integrations.active.session.life_span ' its default value set to '0' . what impact will it make or create to integrations when i change that value in between '0 and 720'. if it impact integrations how to analyse th...
Hello all, Has anyone been able to determine how to disable the options to Start a Microsoft Teams Chat in Old Desktop client and make the option default to start? When I click on Start Chat, I only want Web Client or Desktop Client option as that is...
Good afternoon.Do we have any API documentation for time_card table? So, to understand what parameters can be passed and what response is received when API is accessed.....
There is a requirement that I need to create a mailbox account and an inbound email action for that mailbox.I tried creating the mailbox account using the SMTP Connection and also by using the IMAP connection but when triggering emails to the mailbox...
Hello, I've installed the NowLearning plugin to integrate it with my PDI. However I cant seem to get it to pull any data. Any ideas where I'm going wrong? All my credentials are correct and I can only assume its the scope. I'd be eternally grateful i...
I have mentioned details of the issue I faced and then steps taken to resolve them in the attached document.Copy Attachments from Source to Target Record using Flow Designe With Copy Attachment Action, when I used source record table in Source Attac...
I do have the list of users and group in server, those groups are present in ServiceNow. Based on the selection of group How to fetch the user through Integrations and show them as dropdown in servicenow service catalog.
Good afternoonUsually, snc_internal users add comments to a ticket, by replying to the same ticket's email ID. But only for 1 snc_internal user, when he replies to the same email, his comments are not getting added on the ticket.When I checked the Em...
how to write the test case for the second approval for the knowledge base in the ATF
Hi,I wont to Auto populate Configuration item field based on Service offering field on incident formfor exampleif selected Service offering - SAP-A ---> show me in Configuration item field SAP-A-1 and SAP-A-2
Hi , I have a requirement , where I have one out of the box section - Analysis Information section for the Problem Record , I want to add that section to my Problem Record , I am trying to do it from Form Design , Form layout but with the help of t...