Hi, There is a reference field named as 'Asset' in my change form. When we click on search icon we have below columns. Right now we can able to search based on column 'Name'. I want a user can able to search the asset directly by typing i...
We have a new hire form that sometimes requires a file to be attached and have been using the form for years.Recently we have had a couple of users that are no longer able to attach files but were able to attach in the past.Any suggestions would be g...
I have a request to add additional Assigned To resources to a Catalog Task in a workflow.What is the best was to achieve this?
I have a requirement to create an incident from a forwarded email which has been forwarded twice. It needs to set the caller field to the original user who forwarded it. Email address of user is the user id. I've tried a few permutations but not work...
Hello ServiceNow Community, I just completed building a database view that joins five SPM tables together. My customer asked if I could create a data dictionary for the view. I noticed that certain fields have metadata descriptions that appear when y...
HI, Is there a way to bulk extract incidents to individual PDFs, when I extract it only returns the list of incidents and not the content. thanks, alex
Hello ServiceNow Community,We have a requirement regarding the visibility of the instance banner in our SN instance. According to a recent story, the instance banner should always be present. However, we’ve noticed that when a record is opened, eithe...
We have a team ITSD they manage call via MS teams and Manage tickets via ServiceNow. How can we levarage the On-Call schedule feature in the ServiceNow. In the Service Desk, Each shift we have 7 members. I created shift and roaster, Now I can see t...
Hello, I have been using the Delegate feature in my Prod instance. When someone on the company goes on leave I just need to create the Delegate Record and all the approvals will go to the specified person. I do have a License to be an approver (appro...
Hi, I've created a new Change Models but these change models aren't visible on Service Operations Workspace when creating a new Change Request. But it does show when trying to search for the name of the Model. Did I miss something?Thanks
Workflow notification: Variable selected incident numbers in list collector sent to group manager. I am trying to add the recipe into email address based on incident assignment groups manager.Can you please let me know if you have any solution?
Hi,I am trying to integrate Servicenow with Salesforce using Salesforce Spoke. I have setup the Oauth and it is generating OAuth token successfully.But in the flow designer, when I try to use the Salesforce spoke action - Update record, I am not able...
We have noticed that the notifications that are built for knowledge articles are only triggering for the articles created using standard template. If we are using a new custom article template then the same existing notifications are not working and ...
Can someone help explain how the sys_popup works please?The Wiki has a lack of documentation http://wiki.servicenow.com/index.php?title=Customizing_the_Reference_Icon#gsc.tab=0 This thread states the sys_popup will be set to the default sys_popup if ...
Hi, I have created a report to the below information.Name of Report: Customer ReportType of Report: Bar GraphData Elements Required: Customer NameTotal Number of CasesCase Type and PercentageCase Sub Type and PercentageAverage Days Open (1 Day, 2 Day...
