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Display Catalog item on Portal Page to raise request

Hi All, I have added a catalog item on portal page. But I want catalog must open on that page so that I can raise request straight from that portal page. Please find the attachment and reply asap. Thank you

1_DipikaD by Kilo Sage
  • 386 Views
  • 3 replies
  • 0 helpfuls

Sync of Data from third party to Servicenow

Hi All, I'm working on syncing data from a third-party system to ServiceNow using a data source for this integration. When data is received from the third-party and stored in the source table, I want to import it into the target table only for record...

Resolved! PDI Project

I am working on a project on my PDI in which I had to create an application that allows users to borrow vehicles from my company.  I have to create a business rule on Vehicle Servicing tickets that stops users from closing the tickets when the Vehicl...

Resolved! Hide variable when item is part of an order guide

Hi All, Does anyone have an idea how can hide a variable if the catalog item is completed as part of the onboarding order guide. I only need to display the variable when the catalog item is used standalone. All ideas greatly welcomed!Thanks

Ellie5 by Tera Contributor
  • 1912 Views
  • 8 replies
  • 8 helpfuls

Reports and dashboard

How can we create a create a report in service now for  successful, failed and completed vs open changes and average time to close metrics is there way possiblei have tried to create a report but it is not showing the avg time from change_request tab...

spectura77 by Tera Contributor
  • 352 Views
  • 2 replies
  • 0 helpfuls

On Insert BR

Is it possible to abort submission of a record from a script and not throw error and instead move to next record. Can I accomplish this on a before BR? I don't want to show any error instaed just not complete the insert. Is there a setting that I can...

samadam by Kilo Sage
  • 235 Views
  • 1 replies
  • 0 helpfuls

Chat defaults to Live Agent

Hi,  I have a Virtual Agent and Live Agent enabled. When I'm testing topics in Designer everything works as it should. However, when I move to the user portal and open chat it defaults to Live Agent, skipping VA completely as if it was no enabled at ...

Change Documentation

Hello, What are the minimum requirements you have established for documentation to be attached to a CHG record being submitted for approval? Who makes the decision of what needs to be attached to the CHG record?

Blue by Tera Contributor
  • 274 Views
  • 1 replies
  • 0 helpfuls

Resolved! setting incident to active false

Hi I have created a BR on request table, where it checks whether its parent is empty or not.if not empty then it glide incident table and check for the concerned parent incident and sets it state to request created.upto this is fine, but I want to se...

Resolved! Track requests submiited through service channels

My requirement is:I want to collect the data of the requests submitted through different service channels for reporting for specific date range. As if ; data showing how many requests are submitted through email or phone or chat , etc. 

Report on ITIL User Activity

I'm trying to create a report showing a list of all users with the ITIL role and how many tasks they have closed.   The most important part is that it must show users who have not closed any tasks, so I can't just report off the task table alone.Can ...

ATF : Record validation step failing.

In ATF , the state in the form  is not changing but while performing the steps manually the state in the form is changing to :Waiting for TMB Approval" in Xanadu release 

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tiasha123 by Tera Contributor
  • 523 Views
  • 6 replies
  • 0 helpfuls

Resolved! Get Hostname from any url in server side.

Hi All, I have one requirement in the email inbound action script, I want to get hostname from the url as below.In the email, as below url will be provided.How we can achieve this.                                                  Expected HostNamehtt...

Shantanu_99 by Tera Contributor
  • 527 Views
  • 1 replies
  • 0 helpfuls