Forum Posts
Using TAGS in a flow
We are trying to sort out software entitlements, but its backlogged right now.A quick solution that was proposed was adding TAGS to the Users record for some of these things. ExampleUser is entitled to Adobe Acrobatonce the request is fulfilled, I wa...
Unable to add read and write role to variables
I am trying to add make a catalog item available to public with out login. I can see the catalog item but not the variables. I am not able to add the read and write roles. Is there anything else that needs to be set for this to work?
Autopopulating fields in Backend but not in Service Portal
Hi, I need help in auto populate as it is working on the backend but not in service portal Client Script:function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } var ga = new GlideAjax('...
Need customization for users to Opt in or Opt out of surveys
Hi Team, We have a requirement to customize surveys for users so that they can opt - in or opt - out of surveys once an incident is resolved. let's say we have two surveys and user wants to go for second survey and opt out first one, what kind of ste...
walkup confirmation page
hi folks i need some help as i am trying to find where is this hidden in the widget of the walkup check in . appreciate in advance
To upgrade from ITSM to ITSM Pro
We would like to upgrade from ITSM Standard to ITSM Pro.Do we simply need to install the required plugins, or do we need to procure the license first for the plugins to be reflected?We want to fully leverage the Virtual Agent for complete customizati...
Resolved! For ITAM User Group, I need to make some fields of Computer Table, to be Read-Only.
Good evening. I have a requirement, that for ITAM User Group (sys_id), I need to make some fields of Computer Table, to be Read-Only. So, to achieve this, I used UI Policy script, instead of ACL.The code works but I doubt that, there might be some er...
How to get the Serial number alone from ALM Haredware table to be visible in the reference type
I want only the serial number to be searched and poupulated in the REFERENCE type variale name"Serial number" from ALM Hardware table in the catalog item form. As of now iam getting both the Display name of an asset and the serial number but i want o...
Resolved! Making a New Dependent Column
Hello All, I hope everyone is doing so well! I am working on some restructuring of the incident table in my instance, and am having some trouble in creating a new column. See this new column needs to be dependent on another, but I no longer am seei...
In sys_audit (history) table all the data is not visible only few records were visible at a time
Hello @Uncle Rob , We have below requirement -1. We have our own module for Security Incidents and user want to calculate the below -2. There is automation due to which tickets got assigned to robot and then team members get those ticket assigned to ...
ACL on table API and Cart API
HI Team, I need only set of users (with 'x' custom role) to be able to access TABLE API for all tables except incident and event table for 'post,put,patch' methods.I know there is a ootb ACL which is inactive , it can be activated a 'x' role can be ...
Resolved! Portal script is not working properly
Hi All , this script is not working properly : HTML:<div ng-if='c.data.matchfound' ><p>Please select one of the service lounges below </p></div> Server side:var queueId = $sp.getParameter('location_id');var gr3= new GlideRecord('wu_location_queue');g...
List collector to show email address along with name
Hello Team, I am trying to set visible list collector on the catalog form but unable to set it while its showing in service portal catalog form but not in personal instance.
Resolved! サービスポータルからサービスを登録/更新を行う方法について
サービスポータル画面からサービス(cmdb_ci_service)の登録/変更を行えるようにしたいと考えております。カタログアイテムで申請画面を作成してみたのですが登録/変更することができませんでした。フローの実行履歴を見ると対象のサービスのsys_idで正しく検索かけているようですがレコードが見つからないようなエラーになっておりました。添付画像やり方が正しくないのか？そもそもできない？等わかれば教えていただけないでしょうか？
