I have installed walk-up plugins and I can see there 2 application CSM Walk-up Experience and Walk-up Experience applications.What is the purpose of 2 different application?Can anyone give a explanation on this.
I have two reference fields on a form. one is platform and second one is CMDB. CMDB is on task table. platform field is getting data from data management table and CMDB is getting data from cmdb_ci table. data management table having a list field whi...
Hi , When the catalog item owner is trying to edit the catalog item in catalog builder, receiving the error "Record producer does not exists" error. There was an "Before" - query business rule in Catalog Item table to list only the catalog item's w...
Hello all, when case is assigned to "XXX" group in provider instance , Incident should be created with some default values in consumer instance. I am looking for help on below field mappingsfield map1: Case(provider) form, we have field called "u_ref...
Hi All,We have a requirement, in which we created a custom portal, and it should be visible to only particular users containing role "xyz". We are able to achieve this. But users with "admin" role without "xyz" role are able to see it. We desire to r...
Hi Team, I want to alert when Assigned To field is changed. For that I have written onChanage Client Script on Assigned To field.______________________________________________________________________function onChange(control, oldValue, newValue, isLo...
How can we search for keywords inside the pdf attached to knowledge article for searching articles?
Hi, OOTB with the Ownership Group functionality enabled, the article approval is only triggered to ownership group members and not the Knowledge Manager and Owner, if the Ownership Group field is filled in the article. Is there a way to trigger the a...
We encountered an issue, where non itil users are not able to editi variables of RITM in Service portal view, actually we are sending a notification to users to modify the variables of RITM, here when ITIL users clicks the ritm link, it is redirecti...
Hi Team, We have a requirement to configure workday to-do tasks on ServiceNow portal. I am new to integration, please guide me achieve this process. I have found the below docs but didn't help me much. https://docs.servicenow.com/bundle/utah-employee...
Hi, I am facing issues in clearing a value on two variables inside my variable set using a client script. One of the variable is a Select Box and another is Date/Time. It is working on reference type but not on these two types.
I am trying to access a variable of a variable set using an On_change client script but not sure about the steps. Var set name : on_behalf_of Var name : caller_id - which refers to a table user_info Tried using - var clrID = g_form.getValue('variable...
Hello SN Community, I have created a flow and a subflow for a catalog item. Though I have tagged the subflow to main flow only, I'm getting an informational dialog box as "changes will be applied to 2 flows" while publishing the subflow. I' am unable...
Hi All,Just to know about the Releases in ServiceNow, I am asking this question.I know only Calgary, Dublin, Eureka and Fuji.Is there any release is there before Calgary?Thanks in Advance,Dinesh Chinnadurai
Hi, My requirement is below. If I am removing itil role from users(if user is not logged in 60 days) so the email should be sent to ex: test1@example.com and email body should contains with user(all the removed itil role users) details(like Name, Use...
