what is difference
Hi Community members, Please share your thoughts or experiences while working on walkup development. what is difference in creating walkup location in global scope vs walkup location in walkup scope?
Forum Posts
Change the interface IP address from Public to Private
Hello Expert!My integration partner changed interface IP address from Public to Private with xxx.xx.xx.xx. They asked us to update the same in our ServiceNow. I changed it normally but when i tested for connection, its throwing error. Can you guys he...
Showing performance dashboard in service portal
Hi, I am trying to embed a dashboard into ServiceNow portal widget like using iframe exactly like how it is given here:https://www.servicenow.com/community/now-platform-articles/how-to-publish-dashboards-into-portal-for-end-users/ta-p/2306895But, it ...
Resolved! How to add interactive filter for the reports on Portal
Hi, We have a requirement to add reports with date filter on the portal. I was able to add reports through report widget but how can I add Interactive date filter for those reports and make it dynamic. Can someone please guide on these. Thank you!
Resolved! gliderecord error
hi. i keep getting this error in my flow. could anyone help to with this error? not sure if my script is the issue here is my script: var acc_name = fd_data._3__for_each.item.accessory;var var_count = new GlideRecord('u_inventory_accessories_count');...
Auto populate short description of interaction with incident short description
Hello, When i am in agent workspace and use the quick action to create an incident I would like to have it so once I insert the incident it will check if the interactions short description is blank and if so it will copy the incident short descriptio...
Resolved! How to tell how many views an kb article has had
Hello there, We are going through the process of reviewing every one of our KB articles and one of the authors is questioning how many views their article has had since it was published many years ago. Is there an easy way to report on how many views...
Resolved! Coping Change Request along with all visible variables attached to it/
Hi friendly crowd, I have thought nut to crack, and I hope someone might help me with it We have a change request from where we have many additional questions that are attached to the main change request from as a variables. I also have a Copy Chang...
CAB meeting - set filter conditions for agenda items
Hi all, We are trying to correctly configure the filter conditions for the change requests in our CAB meetings. We have CAB meetings two times a week - on Tuesday and Thursday. 1. For this week's Tuesday's meeting, we want all the change requests wh...
Resolved! ref qualifier
hi all , there are two fields 1.assignment group 2.caller when i select assign group caller will get populated with group members onlyso here i created dynamic reference qualifier and called script include there below is the picture of what i did :b...
list of plugins required to install for itsm pro plus
Hello Team, Is there any way i can find out the list of plugins i need to install as my client wants to get the ITSM Pro plus suite. Thanks in advance
Resolved! Record is not creating in target instance when impersonated with other user
Hello, I am working on REST Api for creating records in target instance. When i tested it by impersonating other user its not creating any record in target instance, but creating record for me. please help me in this. Thank you in advance
Getting 200 status but not getting Data in response?
Hi Team, I Have one scheduled job through which I am calling Rest outbound message in every 10 minute, In schedule job there is one post method in which I am giving time range (From date and to date) in body. I am using current date time in "from dat...
How to display count of tickets and percentage in normal reports
Hi, How to display count of tickets and percentage in normal reportsCan anyone please help on this, It will be useful. Thanks!
If an agent rejects a chat how can it route back to the same agent if no other agent is available to accept the chat(Agent Workspace)?
If the agent clicks on Reject & there is no other agent available to route to. In this situation, how can we configure to get the chat routed back to the same agent who is available?
