by selecting language preference as Chinese simplified and then search below catalog item titleRequest Prohibited Software ExceptionService Not Listedcannot find request catalog item. When a user searches for a term in English, but their preferred l...
Hello, My requirement is to show search results on the service portal from two OOB tables i.e. Product Model & Case.I am using OOB widget 'Typeahead Search' and I have done few changes to portal search application.Please see below screen shots. 1. Se...
Once knowledge article published then work notes on knowledge article is hidden. I would like to give access to add work notes for specific roles/users after knowledge article is published.
I have gone through multiple use cases for Transform scripts, Source script and Run script, But unable to understand that which script we use for which requirement or use case. So can any one help me in this.....
Hi All, We have a requirement to create a catalog item with variables arranged in a manner explained below Let us say we have variables a, b, c, d, e, f and g and all these variables should be in a collapsible container. We need to have variables a...
Hello ServiceNow Devs,I'm trying to get a message into Workspace Client script of UI Action as in the screen shot below to show in a pop-up in SOW but I'm getting the key instead if the message when I change the language, if I try to trigger again I'...
Hi All, I have created Metric definition on my incident table for incident state field it is working fine and calculated duration in Metrics(incident related list and metric definition) But in my custom table it is not working i have created same but...
Hi Team, Can anyone help meI have created custom ui action on knowledge table. But is getting knowledge record not found.iam trying to redirect to workspace.function CopyKnowWorkspace() { var number = g_form.getValue('number'); var instance = "...
apart from incident metrics table and sys audit is there another way for priority change report or for Field change
Hi Team,I have a requirement to load huge data (more than 5 lakhs)I can load it using Integration or manually via excel, I would like to know what would be the best approach to load without impacting system performance.I know regading switching off '...
SC_Tasks only appear to our users within the time portal once a time card is created from the form view - they don't appear under searchable tasks even when assigned to them. They also aren't appearing under Group Tasks when assigned to the user's gr...
In the catalog item, the question choices are displayed in the correct order in the portal view but not in the ITIL view. Can anyone please tell me why i am not able to see the order in ITIL view and how to fix it.
When a new sprint is started, all the stories which belong to current sprint is displayed in Sprint Tracking page in Agile board. But there are few particular stories which are not seen in Agile board even though its tagged to Sprint. I did an invest...
Hi Team,My requirement is on the incident in related list vendor whenever the vendor is selected as 1 value then it should update 2 values. 1. when Vendor value is ABC then my logic should work like to "query the related incident number and from that...
Hi all,I'm working on one health scan finding, I need some help on below finding- Minimise the number of errors per day============================Have a System Admin check the Error log continually during development and regularly in production. Act...
