Hi All, Solutions built using Similarity Framework are available in Agent Workspace. How can they be made available in Platform or Native UI? I could not spot a way to activate the same. Thanks, Vinitha
Hello! I want to hide this buton get support from the employee center portal. How to do it please? Thanks!
Hi all, I'm experiencing a strange behavior recently. We have a report on catalog task table. And the report is of Type list and Group by with a choice field. It was working earlier. But from yesterday it stopped working and getting the error 'Secur...
Hello Team,I had a scenario where I needed to create a new button in the Approval-related list. In any workspace, the Approval-related list should display a "New Approval" button. When clicked, it should open a modal where I can enter the details, an...
Hi all, I am working on getting Problem Management in use for my company. We have solid process formed but distributing roles is now in question. I cannot find any best practices for this topic. At prior jobs we gave all assignment groups the proble...
Hi all, Please read the entire post We have a basic onboarding order guide which has some items listed for selection like laptop, mouse, laptop bag, etc. For some use cases, the user would like to order more than one item (example: 2 mouses) in a...
Hi,I have to make a setup to measure how long the incident was on hold.so i came up with creating a field with duration type to make it run only when the state of the incident is on hold.I have created the field but did not know how to start it and h...
Hi ,I'm trying to understand how the asmt_nps_result table gets updated. After some investigation, I found that the Survey Core Util script include contains a calculateNPS function, which seems relevant. However, I haven’t been able to trace the exac...
Hi Everyone,When a user navigates to My Requests and open an incident in a portal, only Short Description is visible(ticket page). But I also need to display Description. Is there any easy way to do this without updating Standard Ticket header widge...
Hi,I've a requirement to give access to a particular group, by which all members of that group will have required access to Delete any Knowledge Feedback Task (kb_feedback_task). I've tried to create a new ACL as below - But it's not working. Can an...
My latest PDI has been re-claimed. How can i access update set of the re-claimed PDI ?
We have a process we are putting in place called request for change at a high level this is what the process it. User will submit a Enhancement request and get manager approval.Task is assigned to an IT Analyst to determine if this should be done.Ana...
Hi All, We have a requirement to add a placeholder text to the work notes field in the incident records. It is possible to add a placeholder text to any new record before submitting it. However, unfortunately, in case of already existing incidents th...
Hello All, I want to modify change management OOB flow in Rome version. There are two flows with respect to Normal Change Change Request - Normal Change Request - Normal change tasks : Once state changes to implement this flow creates two tasks. I d...
Hello, I'm new to ServiceNow and I'm trying to set up a Record Producer. However, I'm facing an issue with the Description field. When I submit an incident, the text in this field contains HTML tags. The variable type is set to HTML, and it's a simpl...
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