ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

ATF Test step

Hi All,  On the problem Management form :When the request approval button is clicked (on the RCA State) -> approval will be generated to the group in problem coordinator group field -> impersonate the user -> approver the request -> end impersonation...

Resolved! Domain Separation and Assignment groups

We have domain separation setup and I'm having trouble with the assigned to field in tickets in our client domains. Let me explain how the domains are setup:TOP (root) ├── Clients │ ├── Client1 │ ├── Client2 │ └── Client3 ├── Standard...

ChrisLawer by Kilo Guru
  • 670 Views
  • 3 replies
  • 0 helpfuls

Resolved! SCTASK closed by the user who don't have access to SCTASK

Hi Community, I noticed an issue with one of the SC tasks. The task was correctly assigned to a user from the appropriate assignment group. However, another user (User Y) changed the task state from Open to Closed Complete.To investigate, I impersona...

tulasi8 by Tera Contributor
  • 387 Views
  • 2 replies
  • 0 helpfuls

Resolved! ServiceNow Workflow

Hi, I have a workflow Workflow A which is being used by a cat item. I have created an another workflow Workflow B which is basically a subflow for Workflow A. The requirement is if the user's company is XYZ then the subflow(workflow B) should trigger...

Raji15 by Tera Contributor
  • 829 Views
  • 5 replies
  • 0 helpfuls

In ServiceNow Platform Implementation course

Hello , I want to complete the ServiceNow Platform Implementation course  . I had a doubt that when I'm redirecting to the now create portal , automatically It redirecting to best practise course , how can i get rid of this ? how can i get redirect t...

KodariB by Tera Contributor
  • 229 Views
  • 1 replies
  • 0 helpfuls

Prioritizing MI Notifications

Dear Community,Need suggestions and recommendations on how to prioritize a specific sub-type of incident notifications ( Major Incident  comms ). The event queue sometimes get flooded owing to spike in Event management sources resulting in backlogs w...

Resolved! Request State and state should be in Sync

I want my request state field values and state field values to be in sync . Like we have for incident for incident sync we have a business rule oob "Copy State to Incident State".I have same values as state choices present in request state field as w...

DebasisPati_0-1765432958505.png

Variables in the notification by Script include

Hello, I'm trying to create notifications using the include script that send all the variables from the request or incident to the requester. In other words, every time a request is created, an email is sent to the responsible party with all the vari...

jkelvynsant by Tera Contributor
  • 309 Views
  • 1 replies
  • 0 helpfuls