When editing an existing Requested Item (RITM) in the Native UI, catalog variables (example: Choose option : A, B,C) do not persist after saving.However, when the same RITM is edited and saved from Service Operations Workspace (SOW), the variable va...
I'm using the Before Insert and Update BR to calculate the RITM total duration for Closed Complete RITMs, but the scripts below work only for RITMs with approvals, not for those without. The RITM, which has a duration of 55 seconds, has the approval ...
Hi, I'm using the script below, which is not working. Can anyone help me with the script to trigger the notification for the belowA notification has to be triggered 1 workday after the planned end date of a change is reached, and the Change Type is N...
Hello Team, we have one table (hr_mapping) there are 80k + records in prod instance we want export & import this records into our lower instance can anyone suggest the best way to achieve this any schedule job script..? kindly help me in the script ...
I am using current.setAbortAction(true) in a Before Business Rule and displaying a custom message using gs.addErrorMessage().While my custom message displays correctly, ServiceNow also shows a system-generated message “Invalid update”.Is there any wa...
Hi,I am facing an issue with the Activity Filter configuration.I am trying to place the Worknotes field under the Additional Comments field. In Configure Available Fields, I have selected and positioned the Worknotes field under Additional Comments i...
Hi Community Good Day,I am looking for guidance on whether Inbound Email Actions in ServiceNow can be used for transform mapping or structured data insertion. As far as I understand, Inbound Email Actions allow direct record creation or updates using...
Recently are change manager use the global search to try and find tasks related to a particular Applications. When he put the application name in only incidents appeared. So he thought that they did not submit any changes for this application and ask...
We have been using ServiceNow for 9 years and made many forms over that period. Yesterday we found in testing a new build that the sc_task is being closed right away upon creation. We traced it back to a business rule we created 2 years ago to satisf...
Hi all, I would like to remove arrow button on the top of my quick links (knowledge, submit a request). because when clicking on that arrow its opening new window (I dont what that arrow, it makes me problem.) sorry cant attaches screenshot
I have created a custom push notification for now mobile that sends when a change request approval is needed. Along with this I created a custom screen for changes so it displays all the neccessary information needed to approve it. However I have not...
How to make the employee type field details as one of the columns in the resource management workspace. Tried by configuring the list layout of the Resource assignments table but it is not reflecting in the workspace. Kindly let us know how we can ma...
Hello @all, We have a requirement to enable text wrapping inside the Announcement card in Workspace.Has anyone implemented this before or found a reliable approach?Additionally, is it possible to include a URL or an HTML-type field within the Announc...
Hello All, While i am trying to move my update sets in another instance from one instance, it shows me an error "This update's payload is empty or is not properly formatted XML". Any help on this is highly appreciated. Thanks,Arun Devendran
Conflict Calendar on ChangeThis implementation explains how to enable and configure the Conflict Calendar from a Change record within Configurable Workspace using a UI Action, Script Include, and a custom UI Builder page.Update Conflict Calendar UI A...
