Hi,How to block “Re:” email threads from creating new tickets in ServiceNow?When a reply email (with “Re:” in the subject) is received, it should only update the existing record.If no matching record is found, it should not create a new ticket.Can an...
I want to perform different server actions like approve, reject, or close from the same widget.Question: What is the best practice for using input.action in Service Portal widgets
Hello I have one field on catalog item and I make it read-only but it is not greyed out. I don't know why. That field is not editable. Guys, please suggest something. Field : Job title.
Hi All, Can someone please suggest why the below criteria's script is not working. my requirement is, ABC catalog should not be available/ visible for 'User criteria country' and for users with Job Code 'J04437 or J15505' and having ISO Code as 'MEX'...
I would like to change the existing fields type from String to Checkbox and From Integer to Currency,What is the best way to do this.Inactivating the Existing fields and creating a new one with the same name is not working as the error is coming up a...
Display a list of incidents as per logged in user's location with incident location.I have trying this use case in query business rule , but it not getting desired output as expected.I have tried Background script in that its working fine but in inci...
Working on a requirement where access to certain sensitive variables on an RITM form needs to be restricted. Requirement:When catalog request is created and the RITM is viewed:Only members of the certain groups(Eg: HR group, Management Group) should ...
There is a flow which is attached to catalog item , the flow was triggering properly, but today when submitting the catalog item the flow did not triggered, it is active and published. When i am clicking TEST in flow then the flow is working. Does ...
How can you design and implement an end-to-end Employee Onboarding process in ServiceNow that imports employee data from an external Sheet API, creates onboarding records and related tasks, and sends email notifications to each employee using Flow De...
I have built 2 custom tables which are request travel and task travel which extends task table.Variable editor is created on request travel which is working but not working on task travel record.Name: Variable editorFormatter: com_glideapp_questionse...
Greetings all, I have a Variable Set that contains four Variables: One Reference to the User table, and three Single-line text Variables that auto-populate off of the User Reference field. The three single-line text fields grab various contact inform...
Hi everyone From the Service Workspace Operation Express List, when I create a quick incident from an alert, although the incident is generated, when I try to modify it from the Details tab, I get the error "Data fetching exception. Contact your syst...
Hi everyone,I’m seeing the following error during inbound email processing:Unable to locate [Table Name] [Sys ID] for inbound email processingWe’ve confirmed this happens when the email sender does not have a sys_user record. Because of this, the inb...
Hello all, I have built the functionality that shows the comparison between a Standard Change Template Task record and the previously approved Standard Change Template Task record. Here is what the data looks like: {"ok": true,"proposed": {"task...
Hi, In Service Operations Workspace, when an approver rejects a request, two custom fields (Rejection Reason and Rejection Details) are shown and captured and are choice fields. The same fields should also be visible and auto-populated in the approva...
