Hi all, If I want to cancel a ServiceNow request, as a requester I want to choose the Request state as "Closed Cancelled". When this is selected, I want the state on the RITM and the SCTask to change to Closed Skipped. Can you let me know how this ca...
Is it possible to create an interactive filter for a report like this?When I try to create the filter, Additional assignee can't be selected.
Hello all How can I specify in a UI action that the attachments from a change request are copied and pasted into a story? I already have the UI action to convert the change to a story but the attachments are not yet included. Thanks for Help
I cannot seem to find any supporting documentation that tells me how the Escalation settings are triggered for problem records. There appears to be a field available within the problem form for Escalation with Normal, Moderate, High, Overdue for opti...
I have created a notification and event on (sys_import_set_run) table. for calling in schedule job scriptNotification : SFX Data load (Pic1)Event : sfx_dataload (pic2)here I need to call the notification & event in my schedule job script. But existin...
I have a requirement in service portal widgetBelow is my client side code api.controller = function($rootScope, $scope, $location) { var c = this; c.pageredirected = function() { c.data.action = true; c.server.update().then(...
Hii all, please help me to achieve below requirement... A cancel tab will appear for Change requester and the Change Managerwith which they can cancel a task only until the planned start timeis not reached. Cancelled Notification will be sent out to ...
Hi All, I am not able to submit an catalog request from service portal view, getting the attached error and it is preventing from submission. I am able to submit the same in platform view. Any help would be appreciated!
Hello All, We are getting Import Set Errors in Transform History.Please check the below screenshot. sn_cmdb_int_util_cmdb_integration_execution_import_set table we see the audit logs with errors in related import set.Please help me on this, what is ...
Hi,we have the following scenario:Normal Change with the ootb Flow triggering Change Approval Policies.When the Change moves to Authorize we have two approvals, one Group approval and one Tech approval.If the any member of the Group Approval approves...
Hi guys,Does anyone have a good solution not to send a "update" e-mail to the customer, when a request item is closed.As they then get a closed notification with the comments.The only option I see is not to send if state i one of the closed.But if I ...
I have a requirement to add "Add" button on problem related list on incident form, I have created ui action for it but don't understand how to display problem list in it and add to related list
When state is new , it shows the Add button in related listBut when state is closed , it does not show the Add button on related list Is there any way to show Add button in related list when state is closed
I am facing an issue while displaying related item list when I am selecting application services on catalog form creation.steps :1) There are 3 fields : Business Application / Application Services / related items(upstream and downstream relationships...
Hi, I have created a new Related tab in Problem form called Corrective Action (General type). Requirement:1. All the General PTask created for the Problem record will be visible.2. User can created a general Ptask by clicking on New button. Issue: 1...
