Need to create Dashboard for Change
Need to create Dashboard for Change as per attachmentPlease provide the steps in New and Classic UI
Forum Posts
Resolved! How Does 'Meta' Work on Catalog Items?
Each of our catalog item that's been built has keywords populated in the 'Meta' field. I tried testing one of them and it doesn't seem to be working on the Self Service Portal. It always return 'Your search - keyword - did not match any documents' me...
How to exclude recipients in a notification using email script?
I have 2 notifications-one on request table [A] and one on request item table [B] which trigger when a catalog item Z is requested. The cat item has a field named company . If the value of the company is X, then the emails should not go to the reque...
Resolved! Catalog Task displaying all variables even though I haven't selected any to show
Hi Everyone, I've created a catalog item and in the workflow Catalog Task I have not selected any variable to show in the SCTask. Yet everytime I create a request it populates with all the variables. If I seelect a single item to show still shows al...
Resolved! Setting Variable Date/Time Picker to a default
Hello, I am Trying to set a default Date and Time for the Catalog Variable Date Time Picker.Instance Version: Washington DCUsing Script Include My script so far is not working, can easily set day 14 days in advance but the time does not seem to set...
Cannot use 'Incidents by Same Caller' embedded list in Incident Management for Service Ops Workspace
I am trying to add a list of related incidents to the caller of the actively open incident in the Incident Management for Service Operations Workspace application. I would like it in the Related Items Menu in the form pane. When trying to use I get...
Resolved! Methods
Could you please explain all the below methods with examples.getValue()addOption()clearOptions()addInfoMessage()addErrorMessage()showFieldMsg()clearMessages()getSections()getSectionName()flash()isNowRecord
ORDER OF EXECUTION
@Ankur Bawiskar @Dr Atul G- LNG @Ravi Gaurav @Pradeep Sharma What is the order of exection of ACL, BUSNIESS RULE, WORFLOWS , DATA POLICY, CLIENT SCRIPT, UI POLICY, UI ACTIONS,ETC IF ANY IS LEFT.
Category names for notifications
Hi Team, Can anyone please help on notification categories. we do have few notifications on different tabes but not sure what will be the category to be selected . Example, one notification is written on clone_instance table but not sure what will be...
Integration webex with servicenow
Hi all,i am trying to integrate servicenow and webex i have created REST message and Scripted REST API and a script include to fetch incident details, when i sent request from REST API Explorer to test i have received incident details succesfully add...
ACL is not working in sub-prod(TEST) instance but working on sub-prod (DEV) instance
Hi Team, Is it possible that an ACL is working on sub-prod (DEV) but not in sub-prod (TEST)? I've already checked the roles of the users and they are all similar. Hope you can help me on this. Thanks
Discovery - Populate custom attribute based on discovery schedule
In our environment we have a handful of different departments who own infrastructure that will be brought in to the CMDB via Discovery. Obviously we'll see server/device names in the CMDB but we'd like a way to quickly filter CMDB records based on th...
Hide/show choice value based on groups
Hi all,Below is the requirement-There is a choice field with values A, B and C.1. Requirement 1- Value C should be available for selection to only members of group 1 and group 2.That means group 1 and group 2 members can see all the 3 choice values- ...
How to Clear all variables in a catalog item
Hi,I've 4 variable sets and many variables in those variable sets. All the variables are be shown/hidden/mandatory depending upon the selection criteria.How I can clear all the values on the catalog form, when I change my selection from one to anothe...
Notification to be sent only once for the same record
Hi Guys, I have setup a schedule job runs each day and filter all the changes passed the planned end date didnt get close off then trigger an event called change.pass.end.date then triggers the notification to the change owners. but the problem i hav...
