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Resolved! Business Service vs Application Service vs Technical Service

Apologies as this may be way off the mark and if it is then any layman's help where my understanding has failed would be greatly appreciated.We're trying to build a CMDB and part of this is the classification of Services different services used withi...

Mike88 by Tera Contributor
  • 12393 Views
  • 3 replies
  • 9 helpfuls

Primary Support Group

If you have a user that is part of several groups, can you make one of the group the primary group.Example:User member of three groups - Networking, Firewall, SwitchesI want to make Firewall their primary group.

John H1 by Tera Guru
  • 409 Views
  • 1 replies
  • 0 helpfuls

Resolved! Populate SCTask Field from Variable Set Value

Hello,Need help setting a date/time variable (needed_by) value which is part of a variable set to auto populate SCTask "Due Date" field (due_date). I know I can achieve this from a workflow however, this variable is always going to be used as part of...

WP2 by Kilo Guru
  • 1355 Views
  • 5 replies
  • 0 helpfuls

Resolved! How to hide variable using catalog client script

I have "computer" variable which is select box in that I have 3 options 1)None (which is coming from by selecting the include none check box) 2)laptop 3) desktop and I have "device" variable which is select box in that I have 4 options 1) lenovo 2) d...

zeerodger27 by Tera Contributor
  • 723 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to display Email Template variable from datetime to date?

I'm setting up an email template that has the following in the message - This task completion is due on: ${complete_by}  The problem is ${complete_by} comes out as a datetime reference.  How do I get it to only display the date? Current ValueThis tas...

rp1 by Tera Expert
  • 560 Views
  • 1 replies
  • 1 helpfuls

How to make character limit max 1000 in Multi Line text variable.

Hi All, I want to set character limit maximum 1000 on one Multi Line text variable. I have used max_length=1000 in variable attribute but it didn't worked. I have also used one client script found on community that also didn't worked. It is just show...

Brijmohan by Tera Contributor
  • 3051 Views
  • 8 replies
  • 2 helpfuls

Sample BA workbook needed

Hello all, Please who has a link to any sample ServiceNow Business Analyst Workbook or requirement documentation. I.e A sample workbook for Service catalog that contains, the form fields and variables, the UI design of the form, the workflows etc.

Labimzzzz by Tera Contributor
  • 315 Views
  • 1 replies
  • 0 helpfuls

Resolved! Hint on catalog variables

Do we have anything similar to Hint functionality , for catalog variables . I already have some content in Help Text. So , wondering if there is anything similar to HINT.

Kumar38 by Kilo Sage
  • 1506 Views
  • 3 replies
  • 2 helpfuls

Resolved! Making fields mandatory after clicking UI action and change the state

Hello experts.Any help appreciated.  Add two fieldsExpedite_code (u_expedite_code)Employee RelationsRegulatory ComplianceSecurityExpedite_justification (u_expedite_justification)Create UI action link “Expedite” (available to demand coordinators group...

shaik23 by Tera Expert
  • 1102 Views
  • 4 replies
  • 3 helpfuls

How to make field Dependent in UI Page .

I have a requirement on UI Page. There is three fields like Category, Subcategory and Item. I want the dependency between these fields like Subcategory should be dependent on Category and Item should be dependent on Subcategory. I have tried all the ...

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Resolved! Reference field dependency in UI Page

Greetings Everyone!   I have   a catalog item and have a classification Field( Variable) which is reference to custom table ( Classification). I have created a UI page in my Catalog Item with Group Roles and User ID.   Now, the Group Role is referenc...

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