Hi All,I have a table that extends the change_request table. I tried to create a new record but got this message: "change model 'normal' cannot be applied to records in table"Does anyone know what does it mean? Thanks in advanced
Hello All,We have to use the due date from the description of the RITM to set the RITM due date. Use that same due date (-2 weeks) for each of the tasks on that RITM.I have created one BR for this but it's not working , please let me knowif I'm doing...
Hi, I have a new standard change model. I want to ensure all proposed standard changes use this new standard model. currently any approved propositions will use the OOB Standard Model.I can force the model to be specified on the template, and set the...
Please help me to understand Is Agile development 2.0 plugin installation free of cost for Production Instance.
Hi, I am looking for a help to understand the best practice to be followed in Knowledge management. If there is a business justification then should we change Knowledge base name once it is published ? Or it is not recommended due to consequences inv...
Hello I hope you’re having a good day. I’m reaching out for assistance with a report I’ve created on the time_card table. I’ve applied some filters to this report, but I’m encountering an issue. Specifically, I’m trying to display the value of the "C...
Hi All, Kindly help me to understand should we use distribution list or ServiceNow group to send email notification to a list of customer. We would like to send email from change request to a small group of customers. Please help. Thanks
Hi Community, I want to show list views based on specific groups. For eg., xyz group should only be able to see the abc view, pqr group should only be able to see the efg view. Any suggestions for the views restriction based on groups. Thanks,Poorva ...
Hi All, can any one help in unhide auto number check box in incident table similarly when i create new user user there is no password field. Please guide me to how to unhide
Hi, If there is any disruption for any product, the message should be displayed to the customer while raising case from the related catalog item.when customer raising case message should be displayed on cat item level.Dusruption Manager will add thos...
Hi All, Is it best practice to delete an unnecessary update set from retrieve update set in UAT and QA ? Thank you
Hello All,We created a custom related list for the incident table, and the OOB "Add" UI Action appeared here. We need to hide this from this related list only, however there is no option to omit it, and we tried adding code to the UI Action conditi...
Hi All,I have a script include with a forEach Loop. I'm trying to call another function inside it but it is not being called.I replaced the Loop with a for loop and it did worked. the for loop:for(i=0; i<groups.length; i++){allUsers = arrayUtil.conca...
Customer has three types of Incidents: Service Desk, Standard, and Major. They currently have 32 choices for Category, so to make that more manageable, they'd like some of the categories to show for Standard or Major, but not Service Desk, some just ...
We have Implemented ITSM module, but the licensing data related to ITSM is not visible in Instance.Which License/Subscription is required for ITSM??
