Hello Everyone, Based on one of the request from client, we were asked to check if the plugin with plugin ID "com.glide.tokenbased_auth" is part of Servicenow ITSM Pro License. This plugin is currently not present in our client instance which is in V...
Hi Team,I want to send email notification to current logged in user from script action. If we achieve this using BR in this way it is easy. My scenario is to send from script action. Attached is the script action.How this can be achieved? Any help wi...
Hi people, I'm currently looking into integrations and want to explore Scripted REST API. Did anyone have input on this Also I want to explore the Attachment API 'Did anyone have any documents and real time work item to work on PDI? . If so kindly sh...
Hi all. we currently have a use case that sounds: as an agent, I would like to be able to create both incident and requested item directly from a team chat with user, so that all team chat correspondence will come into the work notes. anybody h...
Hi Everyone, I need 2 role values should be available in the variable field "role". I have done the previous configuration by client script. I have attached the screenshot here. If I select the value from type or request, then i would be able to sel...
We have a catalog item that can be requested for any user but only a subset of users (user criteria = Group A) can fill out/submit. When a member of Group A fills out the form they want to enter a user into the Requested For variable a user who is no...
Send a notification to the user whenever the category is hardware by using the Async business rule
Hi Team How to make the conditions on Flow designer to close the Incident tickets which are not updated from last 120 days. I am new to flow desinger.Please help me on this Thanks
Hello, I am trying to validate the following task in learning section Lists and filters: Personalise list and remove the "Opened" and "Updated by" columns. I did this and the columns don't show anymore in my list. However it doesn't get validated. ...
Hi All , I have a requirement , where the person who is an assigned to or requested by for Normal change request , the person should not be able to approve its own normal change in any level of approval process and it should show as not required for ...
Hi any one can provide me clear real time scenario work of Major Incident process and Communications part?
Hello,I would like to set a simple list filter in the Employee Servicecenter to see the tickets of own department.That's why I had the idea of filtering the simple list by department. It is important that it includes all tasks. This means I need the ...
i need the requestor to be from certain departments for a catalog item in service portal. if not they shouldnt be able to submit it. using below catalog client script and script include. it terminates the users from non wanted departments correctly b...
Could anyone please tell me what the best ways to add IT Assets into ServiceNow from other systems.@Community Alums @Sohail Khilji @Sandeep Rajput @James Chun @Dr Atul G- LNG @Abhishek_Thakur @Community Alums @Ankur Bawiskar @SAI VENKATESH @Anurag Tr...
On my SC Category Page, its shows categories on the left side and popular item tiles in the centre.I would like more control over what is shown here, is there a way to do any of the following:1. Configure popular items to show popular items over last...
