Resolved! SLA - that ends on the first working day of the next month at 08:30 AM?
Hi guys, could someone help me, how can I create an SLA that ends on the first working day of the next month at 08:30 AM?
Forum Posts
Getting error in Flow Designer-Azure AD Integration
Hello All, We are getting error in flow designer, in that flow designer we performing Integration with Azure AD. Error: Insufficient Permissions. Please Check Oauth Token and scope permission. Can someone please let me in what kind of scenario we ge...
Resolved! Change Request, Change Requested by not allowed to approve of the change.
We are looking at a way for change management to automatically block the approval of a user if they are the requestor of a change, that way they cannot approve of their own change if they are in one of the review groups. What is the best practice for...
Filter in a reference field
HI All , I need a help in creating a filter for a reference field :There is a table : f5 devices in that the ip address are of different environments .In the other table which the field is referencing to is below : F5 vips Now the requirement is if e...
Walk-up interaction closed abandoned automatically after 5 mins of record created.
We are facing an issue with interaction created when joining the queue from the portal.Initially, interaction is on New state after 5 mins of gap system is changing the interaction state to closed abandoned.*checked flows, and scheduled jobs but no l...
Resolved! How to access ritm variables (variables used in catalog item) using catalog client script?
I need to access the ritm variables in the catalog client script. there is a field called "Select RITM" referencing sc_req_item in one of the catalog item. When a user selects an ritm from the above field, there should be an alert for "Billing rate"...
how can we see all desktop options in mobile browser?
When I am trying access portal in my mobile browser, I missed few items when I compared to desktop version.could please tell me how to get those items in mobile browser. Desktop browser view: Mobile browser view: we are not able to see Language op...
How to change the "Welcome" label message in the home page?
Hi guys, I need to change the welcome message ("BEM VINDO"), but i couldn't find where i can do thisDoes anyone have any idea where i can configure this label?Thanks,FLM
Recieve error message when setting up Service Graph Connector for jamf
When configuring the Service Graph Connector for jamf we receive the following error message when trying to connect to the jamf application. "org.mozilla.javascript.JavaScriptException: Error: Unable to make a connection to JAMF API call. Please che...
Unable to grant or revoke admin access in Development instance
Hello Team, We are unable to grant and revoke admin access to the requester (user) in the Development instance. Could you please investigate and take necessary action? Best Regards,Prashanthi SathriServiceNow DeveloperMobile: +91-7993167090
Unable to grant or revoke admin access to the user in Development instance
Hello Team, We are unable to grant or revoke admin access to the requester in the development instance. Could you please investigate and take necessary action? Best regards,Prashanthi SathriServiceNow DeveloperMobile: +91-7993167090
Major Incident Comms - Major Incident Workbench customization or any other tool?
We find the functionality in the MIW to be lacking and maybe this is because we haven't built it out enough but just wanted to check here first.First, we would like to customize the email template to include a graphical banner and default as much inf...
manage interceptor for changes
Good morning,I'm looking for ideas to move forward with my request regarding the changes.I have to respond to a request which is as follows: in addition to the 3 normal/urgent/standard changes I must add 3 "secure" changes visible by a role that we w...
How to add value in change risk management based on Configuration Item field value.
I have a requirement to add the Configuration Item Criticality value in Change Risk Assessment Calculation. We have Change Risk Assessment already defined but also need to add below values based on "Criticality" field value from Configuration Item an...
Receive Approved Purchase Order from SAP to ServiceNow
@Ankur Bawiskar @Community Alums @Ajay1195 @Dr Atul G- LNG or anyone guys please help with below scenario, USING SAP ECC RFC I want to retrieve all the approved PO from SAP to SevicenowCan anyone of you provide the steps to implement the same? Tha...
