Olá, bom dia.Gostaria de saber se é possÃvel criar um relatório que demonstre os grupos e o tempo que cada um atuou em um incidente. Hi, good norming.I would like to know if is possible create a report times of each assignment group in Incident.
I need to write a scheduled job to reassign resolved incidents to the assignment group manager whenever the assigned to user becomes inactive in sys_user table.State should be resolved. I wrote the below query. Doesn't seem to work.var gruser = new G...
Submit a request via a link without pressing the submit button in the ServiceCatalogue again.In other words, I don't need a link to the catalogue item, but the order should be triggered immediately when the link is clicked.I hope someone can help me ...
Hi Team, I'm facing an issue in sorting the records. For eg. I have 6 records of different change types and their count like "Normal - 2", "Emergency - 1", "Standard - 3". I don't want the sort based on alphabetical asc or desc. I want customized ...
Hi,I have placed Drop Down filter and a list of records components. Based on the query, records list is getting updated. That is working fine. My requirement is to place a data visualization component which shows the count of records filtered. I have...
Can we call subflow or flow from a ui action. If yes let me know how to call.
Hi All, I have requirement to send email when event is triggered through schedule job. I have many recipient which are greater than 100. Email is working fine but it got triggered two times. First email sent to few recipients and second email sent to...
Hello Team - I've created new cards on the landing page inspired by the existing ones. Clicking on the sections related to 'donuts' updates the list below to display the relevant records. However, I'm currently exploring how to make the newly adde...
Hello everyone,I’ve encountered an issue with a notification I created in ServiceNow. The notification is sent to both the "Assigned To" and "Requester" fields. However, when these two fields contain the same user, it results in duplicate notificatio...
We are trying to change a Existing button color , but can't achieve it , have attached the screenshot with Red marking ,need input on this .
I have a on submit client script which is having AJAX call. when i try to submit the form with false condition the code is throwing error message, but the form is submitting even after throwing error message. Any help on this.Note: I used "return fal...
Hello community, I have a situation like below: - In our system, there is a before query business rule, run on Group table, it will restrict non-admin user to see inactive groups.- I have a form for Group creation- When enter a Group name, it will ca...
Hi Team,Can I know the logic for getting the incidents which is "In progress" for last 10 days.I need the background script for this.Can Someone help me to get it.
Hello All,I want to auto-populate the results in the List Collector based on the selection of a device. Using a Script Include, I am able to retrieve the sys_ids in a comma-separated format, but I am not able to set those values.Thank you in advance....
Hi, There is one assignment group I want to hide from the list view of Incident, change, problem forms.I want to see that Group only on Requested item and Catalog task.Help?I am trying to update the existing Dictionary Entry Override on Incident tabl...
