I have a requirement where , I need to prevent an API from being able to have the calculated priority be Sev0.and it will be done if we implement the below logic In a single payload, Impact cannot be 1 - High (value = 1) and Urgency cannot be High (v...
Hi Community, Trying to update request state via update record in flow designer but it is not updating request.Other fields are setting but not request state when it is approved.When rejected working fine but on approved facing this issue.
Hello,I have created a new filed in a form and auto populate the value through Display business rule.Field value is populating in form but it is not populating in list view. Could you please suggest a way to auto populate filed value in list. Thanks...
How to make variables in RITM level editable for particual assignment group
Hi All, Which minimum role is required to give a user, so that he can run a report in ServiceNow, Thanks and regards, Adarsh
I have created a few assignment data lookup rules on the incident table but they are not applying to the Service Operation Workspace.They are working fine in the Default View but not in the Service Operation Workspace.Any help will be appreciated!
In the table fields should be updated but should not be inserted ?Scenario:1. we are importing data through import set , 2, here fields should be updated but should not insert new rows in the Tables. ThanksRam
Hi, I have a problem cause, when I want to create a RITM cat item, in my request on Employee center, the main display value is a short_description of cat_item, I want to change thius to "name" of the cat_item. for example: test ritm - this is the sho...
How to send reminder notification to approvers for pending approvals before CAB date. If CAB date is on Thursday then wanted to send notification on Tuesday. Can we do this without using workflow. Thanks.
How to send follow up notification to approver for pending approvals of change. Need to send this reminder five days after initial approval notification. Thanks.
Hi all,So Problem- and Major incident Management is two different processes with different goals BUT...I have helped a customer with their major incident Management (setting up communication task & Post-Incident Report). Now it seems the mos valuable...
Hello, I am new to this ServiceNow project and I have a task to auto-populate fields in our Change Management template based on inbound emails. These inbound emails arrive as a service bulletin and based on the information in the email, I would like...
What are the ITSM Use cases for Now Mobile Application?What are the ITSM Use cases for Mobile Agent Application?
Hi EveryoneI Have a requirement if a user clicks a click on email notification it should open an Outlook stating the Subject example: Approve or reject and To Address should be updated with the instance email and once the email is sent the approval r...
I need to add an approval level for Root cause analysis in problem how to to that and based on that the sla will be paused and the state will be pending. I am unable to find a workflow for problem in workflow editor and anything related to this. Plea...
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