Predictive intelligence on incident

How can work predictive intelligence on incident management with examples

Check box validation

Hi All,I have a requirement on checkbox validation ,seeking your help how to achieve using onsubmit client scriptThere are four checkboxes under a label1) Make first checkbox always mandatory selection2)Remaining 3 checkboxes - select at least one ch...

How to restrict a specific group incidents to only its group members , customer and watchlist

I want to restrict incidents assigned to particular assignment group   with this article : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790987 See below codeSteps to PerformCreate a Before -Query Business rule on 'Incident'...

UNauthorized change request

Hi team,I have a requirement whenever we modify the parameters of configuration item, then we have to create an unauthorized change request. Right now we configured to only one class type of servers but in future we will include for some types of cla...

How to prevent client script only for specific workspace

I have to prevent one client script logic not to work for specific workspace. I have tried couple of ways by using view thing. It was not worked because we are using default view for multiple workspaces.Is there any way to prevent the client script l...

Write access for assigned to user from parent

Hi all,Description: Parent Assignee can write state while activeCondition: Active = true AND (user is in parent records “assigned to” field OR User is a member of the parent records “assigned group”) can we achieve this by using condition i tried but...

flow designer wait for condition builder script not working?

I have used below script to check the devicehash and if it consist any value it can go further otherwise it should wait until it get the value. Please check below otherwise suggest me another base practice if any? var devicehash = fd_data.trigger.req...

Issue with export from sys_choice table

When exporting data from sys_choice table on excel or CSV, if the Value of a record is -5 Then on export is is taking as '-5. The same is happening on PDI instance as well. Anyone have any idea on this.

Type 'list' in UI Page instead of reference field

Hi All,I want a list field in UI page .For now, I have created a reference field in UI Page :g:ui_reference name="my_approvers" query="type=a77ffd0b0fa8b2006ad03e7ce1050ead" id="u_name" table="sys_user_group" style="width:180px"/>I want to change it ...

Is it possible to show variable set of the catalog form under the sc_request page?

How to stop users e-mailing service-desk

Not sure if this is possible, but we keep having users e-mail the service desk rather than logging into their account and logging a ticket. This then misses important detail into the callers information ie location region centre etc which are part of...

How to check if the url contains specific keyword in script include?

I want to check if  (URL = <keyword>){ then do this} .. so we already have a  script include? so i need add just one condition like this in the existing script?

Sla is not visible on catalog task related list

Hi Expert,  I have created a SLA on sc_task table and trigger condition set when catalog task state is open. Whenever I submitted Request, Task get created but SLA is not getting attached to it. I have checked the related list on catalog task table. ...

PA Reports for non empty/total %

Hi Community, I have to create few PA reports where i have some formulas involved for example i want to get the %age of active POs in my custom table. So, first i want to get the count of non empty active POs and then i need to get the total number o...