How to create a button on header in csm portal
Hi, How to create button on header in csm portal and once I click on that button it should be redirect to case form(Record producer).I need guidence so please help on this, It will be useful. Thanks!
Forum Posts
Resolved! Requirement to remove the pause duration of before sla to the current sla.
We have 3 SLAs running in Brit, requirement to configure all SLAs to start when condition matches and All SLA's starting should exclude pause time.Eg. INC647466 1.SD SLA 1: INC P1-P4 Response 30M -> SD SLA 4: P2 INC Restoration 8H (tech assigned)->SL...
Facing issue in setting the ACL as per the requirement.
Hello ServiceNow Community,We are working on a requirement where we need to add a new “Confidential” checkbox to incident tickets and requests also on service operations workspace incidents and requests. When this checkbox is checked, we want the rec...
knowledge articles to vi visible as per the record domain for search.
There is a search button where the short description field ends in incident record. Now, the requirement is when we click on that button, the knowledge articles that appears should be from the same domain as the incident.Example: If incident is in TO...
Couldnt able to Find Filter Breadcrumb option in Custom Table
Couldnt able to get the Filter Breadcrumb option in Custom Table for End Users admin users view End user view i want the same for End user view , How to get this option ?
Resolved! Error when calculating difference between fields
Hello everyone. I am involved in a task of calculating the difference between fields in a SCTASK as follows: the value of the reimbursement for financial loss ('reimbursement_request_amount') CANNOT BE GREATER than the value of the approved reimburse...
asset report attached to the staff exit ticket
Hi guys, I am trying to figure out how to generate a report of the assets assigned to a user that has been submitted on the staff exit form. Basically:Task for 'Retrieve assets from a leaver' is a trigger As an action, I was trying to a lookup recor...
Departent field is not populating
Hi, Requested by details are in variable set, created department as seperate variable. i want to populate department based on requested by. i wrote script include and onload CS. i'm not getting where i did mistake. Please help me.Script include:getDe...
Convert an incident into a Request
Hey ,I have a requirement to make a ui action that onClick convert incident into a Request.It should populate a few fields from incident table as well as the worknotes.
Domain name in CMDB
Hello community, I'm looking to get some domain names along with certificate renewal status entered into service now ??question is:- 1)Do we have any OOb table available to get the domain names entered or we need to create custom?? we have attribute...
How to make groups visible to current lt logged in user
When user logged in to servicenow and click on particular module under the application menu in scope application, then the currently logged user associated to whatever the groups, those groups should be auto populate to him/her. How to do this? Can a...
Only members of the current ‘Assignment group’ can reassign the problem to themselves.
Hi,Anyone can help on to write ACL for everyone can assign the problem to anyone when problem record is new record and once submitted problem record then only members of the current ‘Assignment group’ reassign themselves.
Can someone explain why trend by Thursday doesn't work in UI policy?
I have a UI policy. If end users: - Select YES for a yes/no questionAND- Select a weekday It'll give them an error message "Load release across partitions can only be completed on weekends."\ Can someone explain why Thursday is the only day of the we...
Resolved! How to autopopulate accounts in account field based on Requested for
Hi, I have two table one is customer_contact and another one is customer_account so i have created one contact the contact name is test and also added two accounts in the related list to that particular contact (test).I have requested for is referenc...
On articel page how to configure redirection to heading
Hi,On article page on portal, I want to do one configuration which should be like for article headings there should be 1 on this page widget as shown in screenshot & it should have headings & once you click on that headings it should navigate you to ...
