Hello, I see in several conversations that you guys see closed tickets in Service Portal. The question is that I am not able to see how to configure SP in order to see closed tickets, I only see active incidents and request in the portal. Could you ...
When incident is created , one mail get triggered for survey and when we preview that mail , take a survey link is attached when we open the form there is "Overall average" field there , I want to hide this field only from form not from survey mean...
Hi Team, I have a requirement like back end view of form same thing I want to show the portal side as we have in backend viewif any one knows abt this requirement please help me guys
If there are multiple "gr.dates" of the written script, I would like to return the one with the latest 'sys_updated_on' of "gr.date".Please tell me how to extract it. var gr = new GlideRecord('test_table'); gr.addQuery('test,'00'); gr.query(); while...
Hi,My requirement is I need to display SLA name in each catalog item tile in Service Portal. How to achieve this could anyone please help me on this.
Hi Can some one help below RequirementI have Survey , When user selects submit a form it will trigger a pop up message based on user Response If one of the question answer selected as a very dissatisfied or dissatisfied The pop up message with yes or...
Hello - We are currently on New York (upgrading to Paris next month) - i have a request to set a default filter on a list collector type variable. Our process for requesting SAP access requires the security team to search a custom table for role na...
Hi, We have a requirement to create the Label Variable and under it, there are multiple checkboxes. We don't want the checkbox to become mandatory instead we want the label variable.The requirement is to make the label as mandatory instead of each ch...
Hello Team , I want to restrict the UI action to few catalog items , for which I have created a sys property and I am referencing the sys property in UI action , but that does not seams to work , cloud you please help me where am I going wrong Here i...
Need help with hyperlink to display in additional comments but <a href> not working. This is in the flow desigining.
When a record is selected from a reference field, a script is executed to copy each record's value.If you select the reference item again, the script does not run.Do you know why?Do I need some other script to run the script again?Again, if you know ...
Hello,We are looking at implementing the Walk-Up Experience later on in the year. Is anyone using smartcards to book into a kiosk/announce that you have arrived for an appointment? David
I'm having an issue with a change request regarding the migration of the eBanking database server. When reviewing the request, I noticed that some servers are listed as affected CIs: Azuvvdexg2, Azuvvdexg3, and Azuvvdexg4. These servers weren't selec...
How to start for each loop from second record in flow designerOn catalog item having list type variable which contains recordswant to start for each loop from second record from that list. how to do this?
Hi All , I have a requirement , where I need to make work-notes mandatory when the values of impact or urgency field changes.The default value of Impact = 5 and Urgency = 5 which will be set when the incident form is opened , I want the work notes t...
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