Below is what is stated in the Wiki. I find it contradicting.....If ServiceNow matches two or more rules at the same point in the processing order, the user must pass any one of the ACL rules permissions in order to access the object. For example, if...
Hi all, I have recently worked on a Service portal requirement, where in I was asked to create 2 new custom widgets i.e., 1 to show the Approval status & 1 for Fulfillment SLA (Business Elapsed percentage). See attached screenshot The problem I am fa...
I want to send a notification with approve/reject link and if the approver clicks on the link then should redirect to sysapproval_approver table to approve it. Can this be possible by writing the Notification on sc_req_item table? if yes, how to do t...
I've added a field to the 'sctask' form that references the 'cmdb_ci_computer' table. Within this field, I've enabled the display of asset serial numbers to facilitate searching for specific assets by their serial numbers. The objective is to automat...
Hi Team, I had a requirement like in one of the tab I had 3 sets of fields for each set there are six fields by using these 6 fields I need to make calculations, I achieved that by using onchange clients. What I did is for each set I wrote 7 client s...
Hello Community, I know we have this mailbox configured in service now (instance-name@service-now.com).There are some users who r getting mails from (internal@service-now.com).Please help me here how I may troubleshoot this issue to check mails from...
What is the Role required in order to import data into service now?
Hi All, I am having a workflow , using a branch activity.Branch contains 4 conditions. I want the condition length of branch to be increased as I am having multiple conditions to get it filled inPlease let me know how can I increase the length of br...
Hi All, Requirement: In a catalog item, there's a list collector field called 'Asset'. If we select an asset in the field and there is already a request existing with that asset, then we need to show an error message saying, 'XYZ asset is already req...
May I know the approach to implement Retroactive Change in Emergency type of Change.I have a requirement to implement Retroactive Change with a choice field.If the choice field is selected as Retroactive, then the state allowed should be from New to ...
I have a MRVS with 3 variables, one Select Box and two Single Line Text. The Select Box has 2multiple choices and also configured to include "None". Created a catalog client script (On Change) that will set the values of two Single Line Text fields b...
I want to custom the schedule Schedule 24x5 but it should start Sunday 12 AM and end Saturday 1: 30 PM
As we roll out the knowledge base, we're trying to see how many times an article was used for the resolution of INC tickets. Is there any way to track this?What are some other more interesting Knowledgebase trend stats that you guys are looking at ri...
How do I change the scheduled upgrade date?I need to push the Washington DC upgrade date.
How to import bulk records in service mapping? is there any excel template needs to follow? and what all the fields required? and per the course I see that discovery starts when we click on view map, so should we need to configure discovery schedule ...
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