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'Invalid reference' error message is not showing for other language

While adding a field value on a Catalog request, I have noticed that if I select incorrect data on a field, it is allowing me to add it, if I have language other than English. English:   French or other language:   Actually, the "SAP Data Import" val...

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Ap_1 by Tera Contributor
  • 455 Views
  • 4 replies
  • 0 helpfuls

Revert to Out-of-the-box Applications

At my current institution, we have been using Change Management for over ten years, and we have made several customizations at over the years that have prevented upgrade for many enhancements in the current change management application. We are looki...

wollman2 by Mega Guru
  • 3898 Views
  • 5 replies
  • 1 helpfuls

Knowledge Categories User criteria to create and edit articles?

Hi Experts, We want to create a knowledge base and create categories in it Task: we want one team/group have access to one category and not have to another to create or edit knowldge articles under it having access to one knowledge base and criteria ...

Liyakhat2 by Tera Expert
  • 722 Views
  • 2 replies
  • 3 helpfuls

Resolved! Enable Wildcard Search on Catalog Variables - Reference and Select Box

Hi SN Community,We recently had a survey to our users, and some were unhappy with how catalog variables search works. My question is if it is possible to enable wildcard / contains (*) / like search to catalog variables Reference and Select Box? We'v...

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AAN by Tera Expert
  • 2028 Views
  • 2 replies
  • 1 helpfuls

Resolved! client script vs ui policies vs business rules

I have a task please help me out to do it.Task : when the order type changes to product then the priority field value has to set for high For doing this task which is better to use either client script or business rules or ui policies and ui action?W...

1__SathvikT by Tera Contributor
  • 1952 Views
  • 4 replies
  • 0 helpfuls

ui action

Hi when we click on ui action link it should redirect to the list view of another table records,once we select those records,it should reflect in current table related list,

Charani by Tera Contributor
  • 179 Views
  • 1 replies
  • 0 helpfuls

Normal Change Workflow, Defer to CAB from Technical Approvals

Hello all,  I am hoping to that someone can help me out, and it must have been done before. I am trying to create a defer to CAB option from an approval request. I am struggling to progress a workflow, i have created a new condition in the Technical ...

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Question re: SLAs when Incident is maintained via Integration

Hi All, Looking for some suggestions from experts here.We currently have 3rd party integration for some type of incidents, the issue is 3rd party SLA and my companies SLAs does not match.That results is 90% of the incident in breached status and caus...

Neel Patel by Tera Guru
  • 461 Views
  • 6 replies
  • 0 helpfuls

How to generate a report with "tags" "is empty" condition

Hi Folks, We are trying to generate a report that will bring only the incidents with no tags attached. Unfortunately, we could see that the condition for tags is just "has". Is there any other way to achieve this?   Thanks in advance. Regards,      

alex_ribeiro by Giga Contributor
  • 2789 Views
  • 7 replies
  • 8 helpfuls

Problem Management: Associating Incidents

Good day, Within Problem ticketing, there's the ability to link Incidents to a Problem ticket. What I'm curious about is: What is the value/use of this? A problem ticket should declare the parent incident in "First Reported By". Any Incident placed f...

MC_Teknaut by Tera Contributor
  • 325 Views
  • 1 replies
  • 0 helpfuls