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CC group email using mail script

I have been trying to get this code to work. I am trying to cc a group based on certain conditions but the cc is not working correctly. The conditions are if the Assigned to is empty and the incident belongs to certain categories and subcategories to...

DenishaLias by Tera Contributor
  • 292 Views
  • 2 replies
  • 0 helpfuls

Hide The Submit Button on a Catalog Client Script

Hi All,I want to hide the submit button on a specific catalog item based on a condition.I tried using a UI policy but it's executed after the page has loaded. Because the page is heavy, it takes a second and the user can see the submit button before ...

Snow Tomcal by Tera Expert
  • 2039 Views
  • 16 replies
  • 3 helpfuls

Pop-up confirmation upon approval

When the approver goes to approval table to approve the request.Once the approver clicks on Approve UI action button, he should receive a confirmation box saying ' Do you want to approve the request or you still want to continue reviewing? 'If approv...

kaur_developer_0-1708806673616.png
VS_09 by Tera Contributor
  • 671 Views
  • 8 replies
  • 0 helpfuls

Resolved! Service Portal: a catalog item with a variable number of variables?

A group would like to use a catalog item to take requests for changing firewall rules. Their needs consist of taking in:  1. A firewall rule name2. A source IP3. A destination IP4. A destination port I can configure this for a single request, but the...

JP-ODU by Tera Guru
  • 571 Views
  • 3 replies
  • 1 helpfuls

Resolved! current.update in the async Business rule

I am using an asynchronous BR where I am unable to update the current field value directly; instead, I have to use current. Update to achieve it. Is there any other way to accomplish this? Additionally, I have included a REST call in the BR.

MA16 by Tera Expert
  • 2708 Views
  • 1 replies
  • 2 helpfuls