Issue in showing Due date value in Service Portal
Hi all I have requirement of Showing Due Date value in Service Portal. I am able to show Due date on SP but Value is not showing on service Portal.Any Suggestion.
Forum Posts
Adding Filter condition for empty records on Reference field
Duplicate filter values in tables, the filters are not filtering correctly, "not empty" is not accurate :1. ALERT TABLEa. The filter on alert list not filtering "(empty)" correctlyb. Field: "Task"2. INCIDENT TABLEa. The filter on incident list not fi...
ATF set field values step error
Hello, In the Set Field Values Test Step we are trying to set field values but getting below error. And also checked the test user manually can be able to open the form and update the form as well. Step execution failed with error: Failed to read a ...
Auto Populate URL Field
I want to auto populate ATF Result field (URL) when ATF suite or ATF Test fields (reference) get filled. (function executeRule(current, previous /*null when async*/) { // Add your code here var testCaseLink = current.getValue('u_atf_suite'...
Resolved! Field color
Hello Experts How to change the field color(Field name Category) in the incident form, reference purpose I have attached sccreenshot. Thanks Srinu_sr
Resolved! Filter reference field based on another reference field in catalog item
Hi , Kindly help me to achieve this .I have two reference field ,1st field refers to u_building (which stores locations) and2nd field refers to u_cmdb_ci_server_virtual (stores VMs)Based on location selected is first variable , 2nd variable should g...
Resolved! Apply reference qualifier on the filter of list view
Hello All, I have applied the reference qualifier for the field on the form, it is working fine there However, when I am try to filter out the filed on the list view it is not working, it is showing all the values of the reference table.Can anyone he...
Resolved! KM subscription notifications: Prevent one notification if user is subscribed to an article and kb
Hello all, we are planning to use the ootb km subscription notifications and it's triggers:- KM Subscription: Article revised- KM Subscription: Article revised in KB If a user subscribed to the article and also to it's Knowledge Base (kb), both notif...
Stakeholder / Requester view for On-Call schedules
I have people with a Requester license (stakeholder, no itil role) that are in on-call rosters / shift schedules. Is there a way to enable them to view on-call schedules? The minimum role seems to be rota_manager and that has the itil role assigned. ...
How to add multiple domains in Security Scorecard?
I try to add multiple domains in the Security Scorecard for IT Service Management. It seems it allows only 1domain to connect, but I need to add multiple domains. Please kindly help me how to proceed it. Thank you.
Resolved! How to make attachments mandatory on SC_TASK
Hello all, I have a requirement for making attachment mandatory on sc_task, but i have multiple catalog task and i want to make attachment mandatory on a particular task. please let me know how we can achieve it. Thanks in Advance
Email Client
How to pull the assignee field(fulfiller) from sc_task table to the requested item table in Email Client.
PDI IS OFFLINE?
Hi I was on my PDI yesterday no issues today I keep checking and it’s status is instance is offline!!any recommendations?
portal global search should display most submitted request items
portal global search should display most submitted request items
get assignment group based on email
Hi All,Kindly help me code on below requirement we have one catalogue having 2 variables1) requested for2) assignment groupIf logged in user ITIL user than only assignment group appears (it's already working)If non ITIL user requested for email co...
