ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Add ALL RITM variables to a notification email

I am looking for an email script that pulls all of the variables from the RITM's that are included in an Order Guide. The Order Guide name is Plan Build & Enrollment Request and it contains two catalog items that each have their own workflow on the s...

MelissaD by Giga Contributor
  • 3855 Views
  • 3 replies
  • 0 helpfuls

Can there be more than ONE standard change catalog?

Hello Change Management Practitioners. Is it possible to have more than one standard change catalog in ServiceNow? We will be onboarding more service portfolios and would like to have a std chg catalog to each one of them.

How to set live value to a choice field?

I have staging table where the devices will be created first before it will go to the actual CMDB classes upon approval. However, there is a choice field called "Device State" and it holds 2 choices such as New & Existing. I'm trying to set the value...

Sagar24_0-1706702871415.png Sagar24_1-1706702955487.png

How to set live value to a choice field?

I have staging table where the devices will be created first before it will go to the actual CMDB classes upon approval. However, there is a choice field called "Device State" and it holds 2 choices such as New & Existing. I'm trying to set the value...

Sagar24_0-1706702871415.png Sagar24_1-1706702955487.png

Survey responses are not getting stored

For same user some of his surveys are not getting saved in ServiceNow. But state is updating as Complete. Responses are updating as -1/NA.Survey is designed in scoped application.When we try to replicate same issue in Test, then there it is working. 

IAmIshan by Tera Guru
  • 525 Views
  • 3 replies
  • 0 helpfuls

Resolved! On what basis we are creating the KB articals

Hi,Please help me out On what basis we are creating the KB articles. because i have created a new portal based on the issue type i am going to populate the knowledge articles, here i want to understand how can figure out and how we are going to creat...

kranthi2 by Tera Expert
  • 255 Views
  • 1 replies
  • 0 helpfuls

UI action for cancel flow

HI,I have 1 requirement in Certificate and inventory Module.When i initiate the Cancel Renewal UI action. I need to bring the info message that, instead of cancelling the renewal do you need to revoke the certificate. If yes, then it should redirect ...

Resolved! User criteria not working on change model

I have created a new change model and I am trying restrict it by using user critiera.  I aded that user critieria in Not available tab but it is not working.     

Wirasat_1-1706584053752.png Wirasat_2-1706584129907.png
Wirasat by Tera Guru
  • 825 Views
  • 5 replies
  • 0 helpfuls