Resolved! Fields on the popup for the preview this record button
Hi Community, How to modify the fields on the popup window when user clicks on the preview this record button "i icon"? Thanks,Poorva Bhawsar
Forum Posts
Agent workspace ( want to add field in interaction's incident tab)
Hi team,I have a requirement for add new field (caller device) in interaction's incident tab, I am creating interaction and incident through Agent workspace and when i am going to create incident so caller device field is not showing, and this field ...
Making Details mandatory on popup when Knowledge Article is marked as Not Helpful
I am trying to make the Details mandatory on the popup when someone marks a Knowledge Article as Not Helpful. I have seen several posts related to this but have not seen quite the solution we are looking for. Updated the ng-angular template "kb-feedb...
Resolved! Change request getting stuck after replacing approver from edit option
Hi All, Change request getting stuck after replacing approver from edit option. Thank you in advance for any suggestions/help.
Request is approved it cannot be cancelled
Hi Community,I had an requirement that when a request is approved it cannot be cancelled I have tried certain ways wanted to know if there is something easier than that.
Resolved! Need to populate next I'd for custom table
Hello All,I have created the custom table as "guest" in that table I have field called "guest I'd " so, when user submitted the request form system automatically created a record in that table with the I'd of EX000001, EX000002,EX000003 Like this way...
Transform map script to insert drop down field values.
Hi All, I have requirement in which I need to import data into table using transform map. Impact type, category and sub category are drop-down values. Category and subcatergory are dependent upon impact type. I have to skip wrong combination of above...
How can we etch the scratchpad error into the work notes
Hi Team, Can someone please help me on the below requirement. In AD failure case i am getting this error message in the scratchpad.Below screenshot refers to the sub flow of the AD result failure run script. I have added the run script after the sub...
Add more than one recipients in email client template.
Hi Everyone, I am configuring an email client template and in recipients section in "TO" i have added additional_assignee_list. When we add more than one user in than assignee list , email client is only showing one user or email...
Resolved! How to display percentage of incidents in reports
Hi, We need to display percentage of incidents on reports Number of Incidents satisfying condition(reassignment count >= 2)/Total number of incidents in last 6 months We are creating a report on Incident Selected column graph as type and in configure...
How to find the workflows which triggers a particular subflow?
Hello,I have a query:How to get the list of all the parent workflows which triggers a particular sub flow? For example:I have a subflow named as "automation_subflow" which is triggered by various other workflows. I want to get the list of all those ...
Apply Report Filter to catalog variables
Hello , There is a requirement to create a report based on catalog variable -Reporting to's company code.Here Reporting to is a catalog variable pointing to users table.In user table we have this field called company code. How may I create a filter o...
ServiceNow Adobe Integration
Hi All, I am looking to Integrate ServiceNow with Adobe and get all approvals for a user (need not be related to ServiceNow) to ServiceNow. The approvals should be displayed in a widget. How can I achieve this? Thanks!
Resolved! Service Portal Search Source
Hi SN Community,When a user uses the Homepage Search, results are defaulting to show All. Is it feasible to change the default search page from All to Catalogs?Thank you and regards,AAN
PRINT INCIDENT CATEGORY HARDWARE & SOFTWARE WITH TOTAL COUNT IN GLIDERECORD
PLEASE HELP ME WITH THE BKOW SCRIPT TO GET THE TOTAL OF OF HARWARE AND SOFTWARE WITH LIST var gr = new GlideRecord('incident');gr.addQuery('category', 'software');gr.addQuery('category', 'Hardware');gr.query();while(gr.next()){OUTPUT NEEDED: TOTAL NU...
