populate manager name when Author and content woner is inactive
In kb artical when the Author and content woner (referance fields) is inactive how to populate their manager name when class is ITSM Level 2 Procedure.
Forum Posts
approval based on MRVS - workflow
Hi,i have a MRVS where the "App name" is coming from cmdb_ci table. upon selecting the app name, all the other fields such as : app service name, internet facing, hosting type , technology domain, tech domain owner is displayed ( auto populate). i ne...
Upload a file and create a shareable link
Hello all, Is there a way to upload a file to ServiceNow and then create a shareable link to it? The file would not be attached to any record, just a record in of itself. Thank you.
Catalog Item - Auto populate fiscal year based on date variable on form
I have a catalog item form with a start date for the requested item; I need to auto populate another variable, fiscal year, based on the start date that is entered. I know the fiscal year calendar has start and end dates and would like to use this i...
ITSM - Change Management (Approval Confirmation/Atestation Message Box)
For Normal and Emergency changes.When a change approver goes to approve a change that is in Assess state, upon clicking the button to Approve. I would like a message box to appear with 2 buttons "Approve" and "Continue to Review".1. If they click "Ap...
Resolved! Best Practices Incident Categorization? An idea, feedback appreciated?
I am not sure if this is in the right area. If the moderators need to move it, please do.We are now past our 3rd month after moving to ServiceNow for Incident, Change, Request, etc. I am trying to find a way to build a methodology to handle Incid...
How can I combine two tables with database view
What I have to do is a report that shows me all the removal candidates that are approved by the user, so I am combining the approval_approve that have a document_id equal to the id of the removal candidateDatabase View Approval view tableRemoval cand...
Resolved! Add a button in the Email notificaiton
Hi, I need help adding a button to the email notification, which only ensures that the above notification is accepted.Is it feasible to track who pressed the button? "Close"We are not updating the status of approvals. Thanks
On Service Portal While reject, when we enter comments in One RITM. It is reflection all other RITM
Hi TeamRequirement = When we reject RITM. Comments should be mandatory. I have done changes it is working as expected in Service Portal Approval Form View. But It is working in Service Portal List View. Rather when we enter comments in One RITM. It...
Need to populate group members in worknotes
Hi Team,Based on the assignment group selection on the incident in need to populate all the group members in worknotes.please help me with the approach and script.Thanks in advance.
Resolved! How to display custom variables in case details through workflow script
Hi Team,I have created one child RITM ticket using workflow (Run script) for creation of variables to display in case details section, I have used below scriptvar sysId = req.insert(); // child RITM sys idvar rec = new GlideRecord('question_answe...
when we enter comments in One RITM. It is reflection all other RITM on Service Portal
Hi TeamRequirement = When we reject RITM. Comments should be mandatory. I have done changes it is working as expected in Service Portal Approval Form View. But It is working in Service Portal List View. Rather when we enter comments in One RITM. It...
Hyperlink in Notification
Hi All, We have configured provider notification which is triggered in msteams.notification is getting triggering ,but need help in adding Hyperlink in that notification ..${mail_script:scriptName} is not working its coming as plain text and not as h...
Regarding Logicmonitoring alert into ServiceNow
Hello Experts, In our instance, we have enabled spoke logicmonitoring integration. Based on alert incident is getting created.Once Incident resolved, If clear Alert triggered the status of an incident is changing from Resolved to New. Is there a way ...
How to update number id for accounts which didnot have number id?
Hi All,Actually I have requirement that basically on the account form previously we donot have "Bill id " field, so now it is created with auto increment , so now i want to update all existing accounts which donot have that bill id need to update wi...
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