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RITM Reopen button not working as expected

Hello All, I Created a custom widget and Mapped in Standard Ticket Configurations of sc_req_item Action Widget. Widget Details: var table = $sp.getParameter("table");var sys_id = $sp.getParameter("sys_id");// Valid GlideRecord    var gr = new GlideRe...

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Return colums from reference lookup

I dont wanted the created on field to show in my selections that are returned from  Variable Attributes ref_auto_completer=AJAXTableCompleter,ref_ac_columns=user,ref_ac_columns_search=true,ref_ac_order_by=user   

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Bret Smith by Giga Guru
  • 761 Views
  • 5 replies
  • 0 helpfuls

Want to create %usage report based on field value

Dear Community,I have some field containing the number values like and I want to make %age report based on the number field values, for example in Linux Server record I have field called Ram and I want to calculate the total usage in %age, need your ...

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Community Alums by Community Alums  
  • 572 Views
  • 3 replies
  • 0 helpfuls

Can I disable the manual entry of date fields on a modal?

I have a modal where there is start date field where user need to use datepicker to select the valid date. Is there any way to disable the manual entry of the date instead direct user to use datepicker to select date?

Sai Kumar by ServiceNow Employee
  • 621 Views
  • 2 replies
  • 0 helpfuls

RITM Reopen button not working properly

Hello All, I Created a custom widget and Mapped in Standard Ticket Configurations of sc_req_item Action Widget.Widget Details: var table = $sp.getParameter("table");var sys_id = $sp.getParameter("sys_id");// Valid GlideRecord    var gr = new GlideRec...

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Abdul333 by Tera Contributor
  • 518 Views
  • 1 replies
  • 0 helpfuls

Resolved! UAT Testing Test Scripts

Hello, We are into an early stage in ServiceNow implementation. I am wondering if anyone could share the UAT testing test scripts for the following modules? 1. Incident 2. Change 3. Problem 4. Service Request 5. Knowledge

Imran Shad by Mega Expert
  • 7741 Views
  • 5 replies
  • 5 helpfuls

SCTASK auto closer logic in flow designer

Hi All,As per my requirement i have created 3 SCTASK and in else condition I am creating 2 SCTASK , for this both condition I apply the auto SCTASK closer logic .once the SCTASK created based on created date the all sctask should be auto close in 7 d...

Barathk by Tera Contributor
  • 1031 Views
  • 4 replies
  • 0 helpfuls

filed length modification is not effective through update set

Hi All,I have increase the length of the created by filed in attachment table and captured the change in an update set.When I deployed to higher instance, the length of the filed is updated but not effective, so the issue our business facing is not r...

learn nv by Tera Contributor
  • 721 Views
  • 4 replies
  • 1 helpfuls

Name change in worknotes

Hi All,My requirement is whenever there is a change in state happens then in work notes system's name should come instead of user's name. State change is happening with before business rule . Can someone help me in this issue? Attached is the screens...

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Need to populate groupmembers based on group

Hello,We have 2 reference fields on form. 1 is referring to group table & other is group member table.My requirement here is to Populate group members in 2nd reference field based on the group that we have selected in 1st reference field.Can anyone h...

Vinay49 by Tera Expert
  • 1105 Views
  • 6 replies
  • 4 helpfuls

Regarding Transfer of Universal Request to other departments

Hi,I have a requirement that I want to have a "Transfer" button on Universal Request record and on click of it should show a modal popup which gives a list of departments to transfer the universal request to eg - Universal request to be transferred t...

apoorvarkea by Mega Contributor
  • 468 Views
  • 1 replies
  • 0 helpfuls

Transfer of Universal Request to other departments

Hi,I have a requirement that I want to have a "Transfer" button on Universal Request record and on click of it should show a modal popup which gives a list of departments to transfer the universal request to eg - Universal request to be transferred t...

Apu1 by Tera Contributor
  • 838 Views
  • 1 replies
  • 0 helpfuls