Our Service Catalog has a number of processes that require fulfillers to enter information into editable Variables in their Catalog Task before they can close it. Typically, that information is used by the next group to complete the next phase of th...
Hi All, I have been trying to send some ServiceNow notifications to users who are not ServiceNow users and some email addresses are distributed lists. I know we can use the email address field in the notification whom to send to but do not receive ...
Hello All, Created Response Templates in "sn_templated_snip_note_template" table, and I am able to see the responses UI action button on the Incident Table.Can have analytics on what templates are being used and how often.Need to count the response ...
Is it possible to create two or more Change Management Risk Assessment forms that have different conditions? For example, I want a different risk assessment presented depending on the Associated CAB of the assignment group. One for applications CAB, ...
Hello Experts, I'm looking for a way to create a report with the below use case: Incidents opened and resolved totals by application throughout the month. Look at trends from month over month on the opened and resolved Incidents.
Hi forum We want to populate field called 'Risk Value' on the Change form with the Risk Assessment's total value based on which it marks Risk as low, medium or high. Please guide if it is possible and if we have any Business rule and script include t...
We have a business case where in situations a user may call and request work to be done on behalf of someone else.For instance an admin assistant calls the Service Desk to have a ticket/task be created for their administrator to get a workstation mov...
When I add a 'Requested for' variable to a form so that multiple 'requested for' users can be added to a single request (with separate RITMs for each requested for user), I receive the error below:'Item is unavailable for this user'I see this error o...
What is the purpose of having a paperclip to make attachments in templates when it does not work in the desired way. If I add an attachment to a template I expect that attachment to be visible every time someone uses the template. Using javascript is...
Hello All, I have created the 'guest_user' custom table so, now i have to create the catalog as 'Edit the existing user' and in that logged in user or requester can able to edit the 'extend end date' and 'Edit user' options we have to give.If the re...
Hello Team, how we can fetch/map disk partitions data from single record( from staging table) to ServiceNow CMDB data (Storage devices) relationship table of a Configuration Item ?? This is how record has data of C , D , E drive data in one record(Pl...
We create Demand [dmn_demand] record, then create enhancement [rm_enhancement] record from the demand record. the demand state changes to Approved once enhancement is created.My request is when we close enhancement record, update the demand state to ...
Hello,Any idea how can we map Excel sheet field to Multi-row Variable set in catalog item before Submitting the request? Thanks in advance.
Hi All, I have a requirement , i want default catalog items is in Popular item widget in service portal . Please help me on this. Thanks,Suresh Makala.
Hi Community, When a knowledge article is created and before publishing it, users adds affected cis under related list post publishing it, it will trigger an email for ka is published. I want to CC affected cis records managed by and portfolio group ...
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