Hi All, Ex: P1 Response SLA is created upon incident created, when Assigned To a engineer, it will be completed.i would like to start P1 Response SLA again upon some X field change/update on the form. is it possible?
I have a field called Pickup location , which is dropdown and has 2 values 'external' and 'internal'. so when we provide 'external' the form annotation and field should populate which is happening, but when I save the form and then change the Pickup ...
Hi All,I am having a variable set which contains an attachment (custom widget) drag and drop attachment button kind.It is used in 5 catalog items. In one catalog item(itemA), the attachment (custom variable set) has to allow only 1 attachment , multi...
Have anyone done integration setup with Servicenow and Rulebook(finance application).If yes what all are the pre-requisites and steps followed for the 2 way integration.Regards,Debasis
We have one existing catalog item. now requirement came so need to change assignment groups based on one of the variable field present on catalog item.How can we achieve this scenario?
Hi,I am not able to find any documentation of ServiceNow for these two properties:glide.ui.syntax_editor.autocompleteglide.ui.syntax_editor.polarisCan anyone enlighten on what exactly is significance of these properties are and link to docs if any.Si...
Hi Experts, I got a requirement to display a variable inside the Mutli-row variable set when an option is selected from a variable which is present outside the variable set. Below is my requirement: If the drop-down value "Medical" is selected from t...
Hi All, Can we check if the incoming mail is high importance? if it is the priority of the incident created needs to be critical, TIA.
Hi All - We recently upgraded to Vancouver, we are using agent workspace in previous versions.How can we configure Service Operations Workspace for incident and Service Catalog management. Thanks,
There is a difference between date time field. We have our system time zone on Europe/Paris, but the backend value of any date/time field is showing on UCT time zone, for which we are facing issue on integration as on the JSON payload it is taking UC...
As i am able to see incidents related to email while searching in global search in this attachment but for one of my another instance i am not able to see like this.So please provide any solution. Please go through the attachment.
Hi all, Does anyone know if we can remove the approval process from the Contract Workflow?
Hello Everyone, We have a requirement in the report. It will contains four columns: user name, RITM number, tracking number(variable). And the tracking status. However, whenever a user clicks on a tracking number, it must retrieve the tracking shipme...
I want to display total value of survey , means if there are values as very low, low ,high , very high, want a total countBelow is the script but not working correctly, Please help! var test = new GlideRecord('asmt_assessment_instance');test.addQuery...
Newbie here. I have several assignment groups that have the same staff assigned. Each of these are being added to on-call which leads me to recreating the same schedule for each group. How can I have multiple assignment groups point to a single on-ca...
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