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Issue with 'Subscription Overview' Dashboard

Hi All, In the 'subscription overview' dashboard, the ITSM fulfiller license is not showing the correct result.It is showing all the users of the groups which are added in the subscription 'IT Service Management Professional - Fulfiller User' but as ...

SN_Learn by Kilo Patron
  • 1688 Views
  • 5 replies
  • 0 helpfuls

Stages is not reflected on service portal to end user

Hi, when user raised the service request on portal, then stages is not reflected on portal to end user in DEV instance. But on the other hand when request is raised on PDI, then it is visible to the end user.I attached the snapshots for both i.e. DEV...

Resolved! HOW to call script include from refrence Qualifier

Hii All i have two fields one field name is demo1 which is refrence type refrence is of group table , second field name is company which is list type and refrence give it of user table , now my requirement is that when i select any group in demo fiel...

dheeru_1994 by Tera Contributor
  • 1979 Views
  • 6 replies
  • 2 helpfuls

Report for the count of users for groups.

Hi All,I have a requirement to create a report on sys_user_grmember table and I filtered only 4 custom groups created by me now I need to get total count of members in 4 groups, if there are any duplicates in any group it should only count as 1.e.g.:...

Resolved! Request not sent when payload length is more than 10 MB

Hello Team, We have a requirement to send a request with multiple attachments data ,when are try to hit request we got the below error:{"error":{"message":"com.glide.rest.domain.UserException: Rejected large REST payload with content-length=14376876 ...

Kotha Sowmya by Tera Contributor
  • 3503 Views
  • 1 replies
  • 1 helpfuls

Condition in an edit button

Hi all, I need to do a condition in an edit button to show this button only to the assignment group in a table. How can I take the current assignmet group in the condition? Thanks a lot

Juan18 by Tera Contributor
  • 520 Views
  • 6 replies
  • 0 helpfuls

Agnet Mobile app

Hi Team,  Under Mobile Agent app No options giving to keep SCTASKS or Incidents on hold in Agent app. and A single click on task close also getting closed without any closecode or closenotes and it impacts in the ticketing handling and reporting. Ple...

Metric - Time until Assigned

One of the requirements a group would like to implement is how long a ticket has been waiting from creation to someone being assigned to it/first being helped. The only problem being they would like to see these in real time, not just until someone h...

Resolved! Need to Remove Attachment Icon catalog Item UI

Hello All, I have a requiremnet to remove the attachment icon from the service catalog UI. In portal we are able to remove it by checking the field on the service catalog "remove Attachment". But we are not able to figure it out on the UI side to rem...

san1989 by Giga Guru
  • 1913 Views
  • 4 replies
  • 4 helpfuls

Regarding explanation of a block of code

Can someone make me understand this below piece of code?This is added in the Advanced Conditions for Email notification for Requests. if(current.comments.changes() && current.sys_updated_by == current.requested_for.user_name && previous.state!= '3' &...

Appu2 by Tera Contributor
  • 264 Views
  • 2 replies
  • 0 helpfuls

Unable to capture test cases and test suits in an update set

Hi Community experts, I have a requirement to Cature the test cases and test suits in an update set, but they are not capturing need your assistance in these.( I am not talking about ATF test cases and ATF test Suits) I recently installed Test Manage...

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SLK Gupta by Tera Guru
  • 366 Views
  • 4 replies
  • 2 helpfuls