Hello, I just wanted to know if is there any OOB functionality exists as an incident for a Change request closes automatically after some days or we need to write the custom script for that Thanks,Atik Bagwan
We are trying to integrate MS Teams with ServiceNow. We have followed below only steps from ServiceNow doc link - docs.servicenow.com/bundle/rome-employee-service-management/page/product/sn-teams/concept/setup-sn-ms-teams-single-tenant.html Installed...
I would like to turn all my current users in SNOW to read-only mode in the incident / change / problem / knowledge modules for a select period of time. What is the specific way of doing this without locking up the admin accounts.
Hi, Author is unable to edit a knowledge article with the state Draft. All fields are readonly for that particular author. This is happening for a single knowledge article and other authors are able to edit their respective knowledge articles (KB001...
Hi Team, We are planning to integrate Microsoft Co-pilot with ServiceNow. Could you please help me with the use cases and any related articles/documents to refer. Thank youUttam Sai S
If I a not giving any condition in When to run section, and directly giving condition in script, it is still creating an incident. I want to put condition if email is not from particular domain, incident should be created . How can i check this cond...
Good day all. We are on Cherwell ITSM and currently exploring ServiceNow as our next ITSM tool.I am trying to understand how classifications work for Requests and Incidents. In our current setup, service desk can create request or incident tickets th...
Hello Experts, I'm working on automatic change record creation where the risk assessment values are always going to be the same for the automatically created changes. I know that these are intended to be completed by hand, but for audit purposes, th...
Hi Team,I added a search source for my table, and add it to the Now Experience Search Configuration.But I cannot search for that table. cause there no tab for my table in the result page.It can only show incident, change request, change tasks...like ...
Dear, I have a list of Private Tasks. I like to add a column with the name of the Visual Task Board (VTB) where the Private Task belongs to. How can I show the name of the VTB from the table list 'Task.list'? Many thanks!-Jo-
Hi Community, I have requirement where i have to check if list type field contains all inactive usersplease correct my below codein this code i'm getting any one is inactive user but i want all inactive then show msgvar gr = new GlideRecord('sys_user...
Hello, When 'A' user mentions name of a 'B' user in the work notes of 'Change Task' record then one email is triggering to 'B' user. Here 'B' is an end user.When 'B' replies to that email then that reply should be captured in work notes. There is OOB...
Hello, I am trying to get Chat GPT (OpenAI) integration to work on my PDI. The API yet is correct however, it keeps coming back with the error - { "error": { "message": "you must provide a model parameter", "type": "invalid_reques...
I have created the record producer to update the Pre-Contract record. I'm using below script to update the target record. But I have noticed that attachments updated in the record producer are not copying to the target record. So, how can I pass the ...
Hi,In incident related list 2 tasks has been created by using the ATF, want to open the task and close those tasks one after another please help me out how to open first task first.do we have any AT F steps for the same. First i have to open the 1821...
