Resolved! Task SLA breaches filtered by account
Hi All, Is there a way to report on breached SLAs like these with the account as a column We need a way to report on which account the breached case is categorized under.
Forum Posts
how to generate a req,ritm and sc task via inbound email action
hi can anyone please help me with scenario for the inbound email action i created when receipient contains ****.com,i have given the email condition when the recipients contain for email address and action type as 'record action' and type as new and ...
Resolved! I Want to upload Excel file using UI action and then automatically run transform map. how it is done.
Hello all, I have created one UI action, after clicking on this button I want to upload an excel file from my local drive and then want to load all the excel file data into import set table and after importing all record transform map should run auto...
How to configure Flow Designer to set 'Stage' as 'Request Cancelled' and and 'State' as 'Cancelled'?
Hello, We have a requirement to configure a Flow Designer to set 'Stage' as 'Request Cancelled' and 'State' as 'Cancelled' for a RITM in ServiceNow, whenever an Approver Rejects the approval for RITM. We have configured our flow with Update request i...
Resolved! Load data into table on UI action
How we can load , data on UI action . Data source, Transform map created to transfrom, On form - UI action is added. Issue- 1.How to check attachment added on click of UI action ? 2. How to load data on Click to target table
How to Reset value with new value in Time worked field
I want to reset the highlighted value with the new value If I added time as 10 hours then it will show the count as 454 but I want to show only 10How can I stop sum on time worked field
How can we Restrict duplicate Knowledge Article creation from Incident
Hi All,We have OOB functionality to create KB articles from incident closer state(when knowledge check is true). I can see duplicate article, what is the best way to restrict creating duplicate articles here. Thank you in advance.
How to configure 'Stage' as 'Request Cancelled' and 'State' as cancelled using Flow Designer?
Hi...We have a requirement to configure a Flow Designer to set 'Stage' as 'Request Cancelled' and 'State' as 'Cancelled' for a RITM in ServiceNow, whenever an Approver Rejects the approval for RITM. We have configured our flow with Update request ite...
Could not find a record in open_nlu_driver for column driver referenced in this update
we have table "open_nlu_driver_language" with column driver which has reference to "nlu_driver". we are getting this error => Could not find a record in open_nlu_driver for column driver referenced in this updatewhile previewing we are getting the ab...
Restrict spaces in IP address
Hi All Can someone please help with below script, how can I validate whenever user enters spaces(beginning, end, inbetween) in the string. Should not allow user to enter spaces. function onChange(control, oldValue, newValue, isLoading) { if (isLoa...
"Submit canceled due to a script error - please contact your System Administrator" error upon update
Hello experts,Do you how to trace what is the cause of the info error message "Submit canceled due to a script error - please contact your System Administrator" that appears on the form when clicking submit.Regards,Vaine
How to set up data sorting in the sys_user_preference table
Hello, I would like to set up record sorting on the list screen when browsing from one table to another.I understand that I can set up the list on reference in the sys_user_reference table.Here, I would like to sort by multiple columns, is it possibl...
Flow Designer - sequential approvals bug?
Hello smart people! I've built a flow designer flow for a Service Catalog item. In it, there is a 3 stage approval process (if 1st level approves, guest to 2nd level approval, etc.). See below picture. However, weird thing is happening. If the 1st le...
Realated list to show kb artciles in RITM related to parent
Hi all,I am trying to show kb articles in RITM which are related to its parent. i have created a relationship on RITM and kb_knowledge, i found table kb_2_sc which i taken as bridge to fetch kb articles, see screen shots below. Relationship : Is this...
Want Run Schedule Jobs in Sequence one after other job
Hi All,@Ankur BawiskarI had a requirement to run schedule job one after another in the Sequence. i had 6 schedule jobs as now. i want run in sequence see below logic how i need. please let me how i can achieve this.Once Schedule job A run completes t...
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