We are currently on Utah and have a strange issue with KB articles. When you access our Service Portal from a mobile device and view a KB article, only the images show up (no text) unless you check "Desktop site" in your phone or tablet's settings. ...
Hi all, If I want to cancel a ServiceNow request, as a requester I want to choose the Request state as "Closed Cancelled". When this is selected, I want the state on the RITM and the SCTask to change to Closed Skipped. Can you let me know how this ca...
Hi All, I am not able to submit an catalog request from service portal view, getting the attached error and it is preventing from submission. I am able to submit the same in platform view. Any help would be appreciated!
Hi,we have the following scenario:Normal Change with the ootb Flow triggering Change Approval Policies.When the Change moves to Authorize we have two approvals, one Group approval and one Tech approval.If the any member of the Group Approval approves...
Team , I need to implement Lead time of Normal change request ....I am not aware of the Process ..where to go and implement it ...at what condition we can implement lead time in change request. Much thanks for your help!
Integration requires certain phases to follow in proper way. Example : Assessment Phase: Understanding Requirements: Meet with the project stakeholders to gather detailed requirements about the integration. Understand the specific goals, function...
Hello All, We are getting errors in Transform History. Please check the error details in the below screenshots.It is showing "State as Complete with Errors".Error Message:Error Message: {"cmdb_key_value":{"incomplete":4},"cmdb_ci_db_instance":{"incom...
Hi All, We are exploring Change approval policies and so far we have observed that we can configure the approvals dynamically based on the inputs and conditions added. One limitation we observed is that we can either Run all decisions or First decisi...
When a risk assessment is submitted in a change request form and If the score of the assessment is 21 or higher then the Field should be set to TRUE. Can anyone help me on this?
Hi, I have a requirement i have a reference field referenced to user table . I want to filter the users who are the member of a particular group. means the list should show the members who are in a particular group so that the user can select from o...
Hi all, I have small Requirement, How To populate RITM assignment group based on catalog task assignment group field, same groups populate in Ritm based on catalog task assignment group field. please Help me on this Thanks, Karishma.
Hi there, I hope someone can help advise and provide example script. I used the Email Script from Ankur on this post to create a new Email Script to get variables from a RITM into an Approval Notification. It works great except there is one case wh...
I have found cases where under the 'Impacted Services/CIs' related list it on Change populates non-service related CIs.We do have application services populating, but depending on the affected CI's added, it also pulls in CI's from:cmdb_ci_app_server...
Hi ExpertsGood day!I am new to ServiceNow. I got one requirement. In existing I have a transfer map data load on "u_swim" table through schedule imports daily at 8am.here my requirement is : I have to send a notification to "trai" team daily wheneve...
Hi all,I have created a flow in which trigger condition is - user record created or updated look up records - sys_id : record created/updated & user is activeUpdate user record - xyz field to true.So flow is working correc...
