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Display Multi Row Variable set Data in a Approval Notification

Hi All, There is a custom table which is similar to RITM that is called Automated Requests. One of the form has MRVS data which needs to be included in the approval notification when it is requested. By using this blog()https://www.servicenow.com/com...

Nagashree5 by Tera Contributor
  • 740 Views
  • 2 replies
  • 0 helpfuls

Resolved! Add emoji in email notification and redirect to the survey on click

Hello Guys , I need a mail script to refer on embedding emojis in the notification and on click of the emojis it should redirect to the survey in the portal with the value selected . I have referred to few community threads but they are using mail:to...

rish-123 by Tera Contributor
  • 2291 Views
  • 8 replies
  • 4 helpfuls

Resolved! need help on incident assignments

Hi Community, I have been asked a question about the assignments of incidents to the assignment group members. Say we have an assignment group that has 50 members and we receive 200 incidents daily. What should we do to assign equal number of inciden...

Resolved! For scheduling a report

i have schedule the reports on daily and periodically basis, but i didnot received any email regarding that report which is scheduled.i have checked the system properties and changed according to those settings yet i am unable to receive that report ...

Knowledge management, related articles

Hi Team, When we create a new Knowledge article from the platform UI we have the option of adding related articles. I was able to add the related articles, however, when we click the 'View article' related link, I can only see the article and not the...

JohnnySnow by Kilo Sage
  • 563 Views
  • 3 replies
  • 0 helpfuls

Create new INCIDENT if email is sent to Closed ticket

 REQ - We have seen an uptick in frustrated users not getting a response because they are responding to emails to tickets that are in a closed state. Seems like there is no NDR or auto-reply to say that the incident has not been updated because the t...

Raj12341 by Tera Contributor
  • 889 Views
  • 2 replies
  • 2 helpfuls

Resolved! How to force logout

ver.TokyoWorking on a instance setup to use SSO. Login works as expected, but now I have a new requirement to now allow certain types of users to login. The setup also uses a "login script" that is essentially a transform map during the process. I ha...

Resolved! Auto populate a reference variable with user input from a text field

I have a request to auto populate a reference field on the Task form of a requested item, with user input from a single line text variable on a Catalog Item.I created a BR on the catalog task table. When to Run: before Insert, Order: 100, Filter Cond...

AKose_2-1692061996722.png AKose_1-1692061910246.png
A Kose by Tera Contributor
  • 1164 Views
  • 6 replies
  • 1 helpfuls

Created by of an incident is show as guest why?

Hi Community, When an external user with different domain mail id (record not in instances) send an email to our production group mail box the incident gets created based on inbound email action but the created by of the incident is showing as guest ...

suuriya by Tera Contributor
  • 1767 Views
  • 6 replies
  • 0 helpfuls

how to open a new tab when you click a UI Action button?

here is script i am using in my UI Action:   var change = new GlideRecord("change_request");change.initialize();change.short_description = current.short_description; change.description = current.description;change.cmdb_ci = current.cmdb_ci;change.pri...

Faraz2 by Tera Contributor
  • 7250 Views
  • 16 replies
  • 3 helpfuls