Hi,The below script in used in scheduled job to create a catalog item automatically when the scheduled job gets triggered.But the "Cart" function called from script include mentioned as "This has been deprecated. Please dont use this Script Include f...
I have created a catalog item for new hire on ESC portal and have configured an inbound action to create request using the email. I want to map the fields/values in the email body with various fields(variables) on the catalog item. How can I Map the ...
Hello Everyone, Need to send a notification to the person who has updated the substate of the asset to 'IN transit' after 5 days. I'm not sure whether this will be possible or not. that's the reason I'm posting this question. Any expertise help will ...
Hi,Can some one will help me out i want to put the Alert message in the portal.How to configure the Red color highlighted info which is mentioned in the above screenshot Once i open the Service portal i want to see the system outages and any critical...
I have a requirement:For a particular catalog item (for example: laptop), if the RITM state is closed skipped then I have to set the stage ofthat RITM as cancelled and need to close all the relevant tasks (for exampl: X,Y and Z). In some cases some t...
Hello, We have requirement that, As a knowledge owner, I would like to be able to add a feature to a knowledge article that would allow the customer to see the article at the top of their list of search results. For this, I have created one checkbox ...
As a Tech Lounge Admin (who has access to walkup application), we need the list of activities for the below scenarios.1. The functionalities that are accessible by the tech lounge admin2. The activities that cannot be performed by tech lounge admin.
I'm looking for information on integrating ServiceNow with Five9 Contact Center. Is there an existing API?
Hi Thank you in advice, I am looking for a horizontal line in incident form on fulfiller view, is there any chance to place a horizontal line For catalog form we have the break variable , similarly we have any thing to place horizontal line on Inc...
I'm trying to modify a script to include all variables for the RITM that approval is being requested for. Can somebody help me modify the script below to accomplish this? (function runMailScript(current, template, vemail, email_action, event) { ...
Hi Community, I'm exploring the setup of ATF with a headless browser on Windows. Can we use ATF with a headless browser on Windows? Additionally, I'm looking for guidance beyond the official ServiceNow documentation RegardsChandrakant
I have been tasked with setting up Agent Workspace for our service desk. I'm looking at all the elements they use and evaluating them for use in AW. One of those is templates. Seems straight forward however I'm running into an issue where applying th...
Hello, all! Looking for some guidance on best practices. I'm reviewing a request where a department would like to use our instance of ServiceNow for their request and incident management processes. Ideally, we want to keep access and data separate. M...
I need to add an "Experts on-call" icon to the agent workspace contextual panel. I added the” on-call experts” icon from Contextual side panel items under the workspace experience in the application navigator, but for configuration, we need to table ...
Hi All, I have created a transform map for the service_offering table. I set the Service offering name and company as the Coalesce fields. When there are multiple matches for any row on the target table I want the system to always update the Active r...
