One of my key stakeholders is asking why the state of an incident should be changed just because the incident has been assigned. While it isn't hard to stop that behavior, I have to believe that there are good reasons why the behavior exists rather ...
Hi Experts I need to calculate to duration Between State when the incident is moved from Work in-progress state to a closed State.
On Tuesday I started receiving these data collect emails from ServiceNow in my production instance. They come every hour, how to I turn these off? I went to scheduled jobs and found the job but it's showing Daily at 5pm not sure if there is somewhe...
Hello All,I have an requirement, 'How can we hide Flag button from knowledge article when article is not published?'Any help would be appreciated!Thank you!
Hello All, We are getting error in Flow Designer.Error: "Insufficient Permissions. Please Check Oauth Token and scope permission".It's happening rarely, let us know how to fix this?Please explain on what circumstances this type of error occurs? We ar...
how to disable the particular group for incidents only in service now
So, I see a MSP (Domain Separated instance). I see couple of inbound actions, all created in Global domain.Now, the inbound action gets processed and creates an incident in a particular domain which is not correct as per client. The issue is that in ...
Hi All, i have a variable in SP which needs be restricted based on the start date.if start date is 25/03/2024 then end date should not be more than 90 days from the start date. can you please help me with this?
Hi All, we have a requirement that third party want to access RITM/SCTask through REST API. We want to restrict them only to specific catalog item. how can we achieve this through ACL/Roles ? we have create an integration user, need help on ACL.
Hi,In ATF i have created few of the steps for incident process, once i run those then no incident records are generated. also no new user has been created if i check in the back end. Results:If i check in the back end of the list of incidents then i...
On-Call schedules will mostly be maintained in production by the shift managers for each team; however, the System Admins are creating initial schedules in a lower environment for testing purposes and then moving up to prod. We successfully added mos...
I want to avoid end users creating duplicate requests if they've already made a submission by displaying a message that informs them of the duplicate request. To achieve this, I tried replicating a Catalog Client Script + Ajax example I found on this...
We are looking at a way for change management to automatically block the approval of a user if they are the requestor of a change, that way they cannot approve of their own change if they are in one of the review groups. What is the best practice for...
We are facing an issue with interaction created when joining the queue from the portal.Initially, interaction is on New state after 5 mins of gap system is changing the interaction state to closed abandoned.*checked flows, and scheduled jobs but no l...
I need to access the ritm variables in the catalog client script. there is a field called "Select RITM" referencing sc_req_item in one of the catalog item. When a user selects an ritm from the above field, there should be an alert for "Billing rate"...