Hi, Governance is asking to be able to measure the avg time to assign a ticket, any time it is unassigned during the life of the ticket. Having a few issues. The "assigned to duration" Metric captures this, but: - it does not capture the assignment g...
Hi all,I have a question about max length for string field.I tried to input data to the below field by System Import Sets > Load data[Target field]u_company_name_short Max length : 16 At Instance A, >16 character can be imported, but at Instance B a...
I am needing to display RITM's in my_requests page on the portal instead of REQ however I also required more information as well e.g. short_description (from the variable)
Hello, I need to send the SMS by firing an event in the Business rule when I promote normal incidents to major incidents(SMS sent to major incident manager). Is it possible in service now? If yes Can anyone please help me with the process? Thanks a...
Hello Experts, We have requirement that user send an email to a DL/Email and we need to create an INC in ServiceNow Is there any documentation/steps for what kind of configurations are needed for Exchange Team for this requirement? Please advise.Tha...
Can someone please explain How to add more fields in knowledge article content widget without cloning the widget . I am trying to add more field same As shown below next to rating
Hi all, We have a requirement to track life cycle of all "AV(audio/video) Equipment" in ServiceNow Asset Management. And when i check there are no classes for these type of equipment. Can you let me know how did you implement your tracking your AV eq...
I have a requirement involving two variables: "Email ID" and "Type of Access." The "Type of Access" variable is a reference field linked to the group table.Here's the scenario: When a user enters their email ID and selects a type of access, the syste...
Looking for suggestions.... We are currently licensed for ITSM and Project Management. I have been asked to research if ServiceNow is capable of storing external vendor account details and access. From time to time, we are requested to provide aud...
Hi All,I have a requirement like the record producer fields should be auto filled based on the first two field selection.E.g. I have to two field business function and business process so once if user select those fields and if already there is a rec...
Hi, I have created a table and added data to the table. Want to move the same table with data to another instance. FYI: I've tried exporting the table (by using xml of the table) to the other instance but could not find it in the instance. Need help...
Below is what is stated in the Wiki. I find it contradicting.....If ServiceNow matches two or more rules at the same point in the processing order, the user must pass any one of the ACL rules permissions in order to access the object. For example, if...
Hi all, I have recently worked on a Service portal requirement, where in I was asked to create 2 new custom widgets i.e., 1 to show the Approval status & 1 for Fulfillment SLA (Business Elapsed percentage). See attached screenshot The problem I am fa...
What is the Role required in order to import data into service now?
