Hello Team , I want to restrict the UI action to few catalog items , for which I have created a sys property and I am referencing the sys property in UI action , but that does not seams to work , cloud you please help me where am I going wrong Here i...
Hi All , I have a requirement , where I need to make work-notes mandatory when the values of impact or urgency field changes.The default value of Impact = 5 and Urgency = 5 which will be set when the incident form is opened , I want the work notes t...
We have a "consent through silence" approach in our workflows where the system owner has 3 days to approve a RITM before it is auto-approved. The potential issue is what happens if the RITM is manually approved. Later in the workflow we have a Join a...
Hi All,i am having a variable in variable set which is in order guide and also in the catalog items which are in rule baseThe variable is a dropdown with 2 choices (choice A, choice B)If the request is raised from catalog item then only choice A shou...
Hello everyone! Running into an odd issue with a notification email. During the implementation step of our Change Management process, we have a notification that notifies our users that their change is approved, and to work on their implementation ta...
I am looking to create a HR group where they can handle employee investigations, and other sensitive information. However, I don't want other ITIL users (ex. service desk) to view these requests. I ideally, I want only HR staff and Admins to be able ...
I have a requirement to filter the Configuration items reference filed on the incident from to show only those CIs related to the service and service offering selected. I may have to query the relationship table and get only those related records of ...
Hi, some one kindly suggest me how to apply filter on Configuration item field of incident- That filter condition but be reflect on only Incident need to show below classes only - Servers- Computer- Chromebooks- Database Instance- Router- Switch- VPN...
HI, Can someone help how to stop the business rule when user initiate the UI action. My scenario is, when user trying to close the task close complete then new task will get created. Other Option we have given create task to PKI team. Which is also d...
Hello - SN. Followed this doc = OAuth 2.0 credentials for GitHub Apps - JWT (servicenow.com)Got details from GitHub end. But when i try to refresh token i get this error OAuth flow failed. Verify the configurations and try again. Error detail:invalid...
Hi, We have a business requirement where the Approval Request LINK in the notification email should open up in the Portal, and not the record in ServiceNow. The script I use does open the portal on the Approval page, but when Approve or Reject is cl...
Hello, I'm facing an issue regarding setting up SLAs. We have a contractor with different 'stores' and each one with different working hours. For example:- store 1: open from 9 to 10 - monday/saturday- store 2: open from 11-14 - monday- store 3: open...
Hello, I am trying to create a calendar report based on a variables date field. When building the report i only have the option to base the report on standard fields. e.g. Is there a way to select a variables field?
I have created a dashobard on my custom app workspace , when we click on reports on dashobard, then they are not opening in list view.Any help will be useful.
Hello! I want to create a sevicenow catalog item that will have cost depending on a value that the user will choose. Example, The user selects the option "2" from a list and that changes the price of the request to 20 euroIs there a way to do it with...