I have written my Notification on sysaproval_approver table. So the catalog variables on RITM table. I am not sure how can I add catalog variables in condition or advanced conditions. Just assume the catalog variable 'Access' is a Type of Select Box ...
Hi, Governance is asking to be able to measure the avg time to assign a ticket, any time it is unassigned during the life of the ticket. Having a few issues. The "assigned to duration" Metric captures this, but: - it does not capture the assignment g...
Hi all,I have a question about max length for string field.I tried to input data to the below field by System Import Sets > Load data[Target field]u_company_name_short Max length : 16 At Instance A, >16 character can be imported, but at Instance B a...
When creating a Resource Plan from a Project task we are getting the following error:"Cannot create Requested Allocations as there are no working days in the schedule for the plan date range"Although the RPLAN is created there is no Requested Allocat...
I am needing to display RITM's in my_requests page on the portal instead of REQ however I also required more information as well e.g. short_description (from the variable)
Since there are many computers in CMDB, if a change is created that would impact all computers, which CI should be selected ? Each CI is a unqiue computer.
Hello, I need to send the SMS by firing an event in the Business rule when I promote normal incidents to major incidents(SMS sent to major incident manager). Is it possible in service now? If yes Can anyone please help me with the process? Thanks a...
Hello Experts, We have requirement that user send an email to a DL/Email and we need to create an INC in ServiceNow Is there any documentation/steps for what kind of configurations are needed for Exchange Team for this requirement? Please advise.Tha...
Can someone please explain How to add more fields in knowledge article content widget without cloning the widget . I am trying to add more field same As shown below next to rating
We use the workbench in an MI to email key stakeholders and make them aware of a Major Incident when logged. If one of those users replies to the email, sent via the Workbench, it does not update the MI. Is it possible to do so?
Need a Catalogue Client Script To Make a Mandatory Single Text field To Read Only based on Condition (True or False on a Check Box selection)
Hi all, We have a requirement to track life cycle of all "AV(audio/video) Equipment" in ServiceNow Asset Management. And when i check there are no classes for these type of equipment. Can you let me know how did you implement your tracking your AV eq...
Hi Team, We have created a Query business rule to showcase the assigned RITMs to certain Group members only. We are creating RITM using the flow designer and we are assigning the RITM to a group which we have already mentioned in the query business r...
