Testing
Testing 123
Forum Posts
The List View is not auto-refreshing on the "CSM/FSM Configurable Workspace"
Good afternoon.!On our "CSM/FSM Configurable Workspace", whenever we update the Short Description field on Form view, it also needs to update it automatically on the List view, without allowing us to refresh it continuously.It works in Test instance,...
Change and Problem is missing in application menu
As I was exploring the Australia version, I was unable to find the Change and Problem applications in the Filter Navigator. I also checked the Application Menu table (sys_app_application), but I could not find any records for Change and Problem. Is ...
approval via email double response
Hi there, i just realised that out of the box a person can approve a change request via email and use the same email to reject it 15 minutes later. is this correct?I know i can customise the inbound action but is the OOB inbound action allow users fo...
The attachment icon on Catalog Forms has changed after Australia Upgrade
Good evening.!We recently upgraded our Dev instance to Australia version, and now, post-upgrade, on the Service Portal > under Catalog Forms, the attachment icon has got changed and appears as a big-rectangular box.Dev instanceBut if we suddenly zoom...
Need to add options in "Other" tab on time sheet portal
Hello, Could anyone assist how to add options in "Other" tab on time sheet portal. Please see attached screenshot. Thankyou!
User need access to Knowledge Articles in Draft State
HiPlease advicewhich role need to give to get access for draft knowledge article
Learn ServiceNow
I want to Learn the servicenow ITSM module so where can i learn it or could you suggest a roadmap
What do you do with more than 500 legacy ServiceNow workflows?
Organizations that have been using ServiceNow for ten years or more now have often accumulated hundreds of legacy workflows that, over time, are becoming more difficult to maintain. Flow Designer has become the modern standard for building and autom...
In SOW, how to clone Post incident report tab
Hello Folks,I want to clone Post Incident report tab in sow. And I want to add one custom button beside preview and mark published button. Can someone please help me to navigate this page or from where it is coming. Is it posiible to clone or is it g...
OOB Business Rule update - and Impact??
Hello all, There is oob business rule in our system.It is "Change reverted to New". So, it is before update BR.Because of my business requirements, I need to update this BR, to after update. So, can someone please explain me what could be the impact ...
Exported PDF displaying HTML Tags instead of Clean comments
Hi Community!In CSM Portal, When I export PDF using Export to PDF Action, it is giving the HTML Tags in the Exported PDF. We are using the Custom Widget in the CSM portal. Please check the attached code snippet. I have tried updating code blocks but...
Impact Data Migration Overview table record is inprogess last 1 day
Hi team , We have installed the impact performance plugin(id name :sn_impact_cust) in the UAT instance , after performing some steps , we have received one record in Impact Data Migration Overview table (sn_impact_cust_migration_overview), still the...
Resolved! Separate Catalog Item for developer teams of Azure hosted applications
Hello All, There is a requirement in our organization to build a separate Catalog Item for the Usage of Developer teams working on 'Application hosted on Azure'. However, we don have a separate form for the 'Application Access Request' for access to...
Need to multi select records in iist reference field(not in the add multiple members popup)
Hey All, We have a list reference field where we select a single key at a time with multiple keys showing as in list form. But, clients wants to select multiple keys at once with having check box but we can't use "add multiple members" button as we a...