RAG in ServiceNow takes a user query, rewrites and embeds it, retrieves relevant chunks from vectorized knowledge, re-ranks them, and feeds them into Now LLM to generate a grounded, reliable response. Lets try to understand above flow -> Search Quer...
Hello, I would like to know the most efficient way to integrate ServiceNow and Microsoft Teams so that a platform user can select a Teams chat, answer a few questions, and—upon doing so—trigger the creation of a ServiceNow catalog item request. Addit...
Hello Community, I recently encountered an issue with a Standard Change template that is not appearing on the com.glideapp.servicecatalog_category_view page. To access the template, I followed the steps below:Navigation:Change → Create New → Standard...
You might have seen an email footer which contains something like ''Unsubscribe". When a user clicks on it, it generates an email from outlook with some message content. Same as it described in the below link; https://docs.servicenow.com/bundle/jaka...
Hi Community,We have a requirement to display Captions / Subtitles and Transcripts for videos hosted on our CSM (Customer Service Management) Portal.Could someone share insights on whether this is natively supported, or provide guidance on the best a...
Hi Community,I have a requirement to automatically create multiple Change Tasks whenever a specific Change Template is applied to a Change Request.The task details such as Short Description, Description, Assignment Group, and other field values will ...
Hi Folks,I have implemented a Cancel button, where I’ve written server-side code to cancel the Task (sc_task).When the Task gets cancelled, the corresponding RITM and Request also get cancelled.The problem is — when the Task and RITM are cancelled, t...
Hello,I have the necessity to give some users the permission to checkout and edit knowledge articles in my instance -the problem is I've noticed that most of the articles in both my developer and production instances have their version field empty, s...
Hi, First time posting - I am looking for guidance how to correctly script a custom short description that shall pull the variable display text values correctly. The variables: for simplicity renamed to "var1" and "var2" What I have right now is curr...
Summary: Even though Change and Problem Management Plugins are enabled, we are unable to use Change & Problem Management Features Symptoms: We do not see change and problem navigation menus in Navigation filterWe do not see problem_id, caused_by, rfc...
Hello,I have a catalog client script that fails to trigger for validation.Please help me get to the issue. Variable on the catalog : date_of_the_eventValidation : This date should not be later than today. The catalog client script is as followsfuncti...
Since upgrade to Utah, all our attachments are being encrypted. In Tokyo and before there was a checkbox here to choose to encrypt. That is now gone and none is not the default option.ServiceNow support says this is OOB, but I can't believe this w...
Hi all,Our organization is evaluating the ServiceNow product and would like to know if it's possible to setup a workflow that would send an alert to a user to confirm that they are the custodians of an asset when it's assigned to them via the Asset M...
Give me an elaborate view on Flow Designer. Important concepts on Flow Designer. And give me some real time examples with explanation.Thanks in advance!
Hi All, I did explore the maintenance, blackout window schedules and the change request conflict detection process. I have further questions, please answer:1. How a CI owner or Application Owner will be able to view the Maintenance and Blackout Windo...
