Hi Team,I am working on a real-time integration use case and need your guidance on the best way to design it.In the target instance, I have created one custom table which contains all the common fields of Incident, Problem and Change, along with some...
Hi All,In the form: If the url value is empty it should check if there are any attachments attached. if attachment is there it should submit otherwise it should not submit instead throw an error message.In the below script that I am writing:g_form.ge...
I've completed Part 1 but don't know where to start to complete Part 2 for the IU Policy
I have a Service Catalog Item with two variables:Agency / OrganizationManager NameWhen a user selects an Agency, the Manager Name variable is populated based on that agency.There are around 10 agencies.For most agencies, there is one manager, and the...
Requirement Need to assign the priority tickets to respective groups based on their shift roster available users . How we can achieve this test case please suggest ?
What is Knowledge Management KCS Capabilities plugin all about?(com.snc.knowledge_kcs_capabilities) What is its use? What benefits do I get? Is there any video/webinar that explains it? I simply want to get details on - with KCS and without KCS plugi...
Hi, I want that when performing a global search, it should displays only the most recent published version of each Knowledge Article that matches search criteria. Please do let me if you guys have any solution for this problem statement. Regards,Sidd...
One of the most common challenges I see with Service Catalog adoption is that catalog items are often designed around internal team structures instead of user outcomes. Over time, this leads to confusion, misrouted requests, and a return to email or ...
Hi there, we are recently live in SN and someone asked us if we can just create a CI called "All workstations" or "All Servers". The reason is when they patch or do large scale updates, they are not sure what to choose for a CI since we make choosing...
What does natural language query allow you to do on a list?Speak to the condition builderOr automatically select a filter based on keywords.
Hi everyone,I'm working with the CSM module and I have a specific scenario: Currently, when a Case is created via the CSM Portal for one specific Account, it is being automatically routed to a specific assignment group.I want to remove this rule so t...
datediff between sys_createdon and sys_updatedon field in the sysapprover_approval table is reflecting as 23 hours+ when I use a configuration field to report on difference between the time the request was submitted and approved. Why is that so? and ...
Adding Active is true as filter in related list entry...but not applicable to all users.What could be the reason?
I know that there is a Company field on the Task table.When I create an Incident and set the Caller, the Company field on the Task table is automatically populated based on the Caller’s company.However, I could not find any out-of-the-box Business Ru...
Hi All,I have requirement to minimize the logging information in Prod for better optimization.so i have created a system property and set it true and created a script include to call that system property , inside what generic gs.log stmt can be given...
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