We have observed instances where the same knowledge article number is assigned to completely different knowledge articles, leading to data inconsistency and confusion.We are currently evaluating approaches to identify such duplicates and implement co...
Creating change request in Core UI is not working, it keeps redirecting to the homepage.Workaround is to switch to Next Experience UI.Do we have a permanent solution for this in without changing the UI?
Is it possible to transition from my tasks in the Employee Center to my approvals on the platform?We want to handle change request and change task approvals on the platform side, but we need a link that allows employees to directly access the platfor...
Hello everyone, I am currently developing a catalog item containing these 5 SCTASKs. The requestor specified what will each SCTASK will contain which are fields that differ from the other per SCTASK. Every SCTASK contains different fields.They also r...
Hi All,I have a requirement where, based on the user's selection, the URL and attachment variables should be visible and mandatory. Otherwise, the URL and attachment should be hidden.For this, I have used:A Rich Text variable type for the URLAn Attac...
1)glide.ui.permitted_tablesBy default, system tables are restricted from reporting and data visualization. However, in certain scenarios, access to these tables is required for reporting purposes. While creating reports or data visualizations, we oft...
Has anyone managed to report on closed or cancelled Problems that still end up getting new Incident associations after they’ve been closed? We can currently identify Problems with post-closure activity, but not specifically new Incident links after t...
Hi,Issue: HR case - While submitting the HR case, the attached document is not getting attached to the HR case.I have a Record Producer that creates an HR Case in the Talent Management COE (sn_hr_core_case_talent_management).The producer contains an ...
Hello All, We are having the following issue in SOW, the "Create Knowledge" feature/UI action is supposed to call the KB create interceptor so we can create a new KB article, this works perfectly in platform view (see img001 and img002) with a user w...
Hi, I am looking for the definition and usage on the approval_set field on the RITM table.Also, what type of value does it auto-populate and from where is that value being captured from. Thanks,
Hi Team, We have return metric defintion on kb_knowledge table to track the articles if state changes from review to published. When we are testing its not working. Can anyone please help on this? Metric defintion will work for base tables? - For tas...
I need to configure the LDAP listener for an LDAP server that is not Microsoft Active Directory. The docs state: The listener can be deployed on a Microsoft Active Directory server that supports persistent queries (ADNotify), or on an LDAP server tha...
Hi all,Our organization is evaluating the ServiceNow product and would like to know if it's possible to setup a workflow that would send an alert to a user to confirm that they are the custodians of an asset when it's assigned to them via the Asset M...
Hi guys, My question is: what are your go to tools when managing an unprepared client. Scenario: Contract is signed after 1 year of negotiation, we are about to do full ITSM implementation. In the first 3 workshops the client answers to most questi...
Hello all,Im having issue with the customer information for RITM on SOW. as attached the first photo doesnt have it under a RITM record, but the second picture for an incident record has the sla and timing.How can i enable sla timing on the record in...
