Hi Team,What is the recommended best practice in ServiceNow for tracking changes to underlying data in reference fields?For example, if Table A contains a reference field pointing to Table B, and data on the referenced record changes (e.g., a field v...
We are preserving the 'sys_certificate' table during clone.We would like to exclude the 'sys_certificate' during clone as well to ensure no custom Prod certificate is being pulled into non-prod. However, we would want to know how the ServiceNow certi...
Hi all, We are experiencing email delivery delays in our ServiceNow instance and would like to better understand the relationship between SMTP Sender Job, sys_email queue processing, and SMTP server behavior. ■Current situation- A large number of ema...
Hi All, We have many Service Offerings that need to use the same set of SLA definitions, so we had the idea to use Service Commitments.But it seem that all the Offerings connected to the Commitment, will be treated "as one unit"......1) So imagine a ...
To complete one of the catalog items, I need around 100 steps in flow designer. I have a multiple choice question, let's say radio button 1 and radio button 2 and based on the radio button selection different set of catalog task creation and approval...
How effective is predictive intelligence?Are there any documentation how to enable it?
Hi Team, We have a requirement to configure workday to-do tasks on ServiceNow portal. I am new to integration, please guide me achieve this process. I have found the below docs but didn't help me much. https://docs.servicenow.com/bundle/utah-employee...
I have a user that is trying to unsubscribe from this notification but cannot due to this error code. How can I diagnose and resolve this issue?
These are my ATF steps. After passing value into Transfer Notes field, Transfer button is not getting enabled. Any assistance could be appreciable. Thank You!
Hi Team, I have catalog form, where one variable is reference to cmdb_ci table, for that table user is not having access, so that he is not able to view any record on that table, it is showing as empty. for this I have created a read ACL, and I have ...
Hi everyone,I am building an outbound integration using Flow Designer to send Incident updates (State, Priority, and Comments) to a 3rd party system. My Flow triggers on Record Updated, calls a Custom Action, which then calls a Script Include to buil...
We have recently configured Assets in the Global search in Search profile and Search sources. But for Catalog tasks and request items are already having in our instance and those are coming as requested items as a heading. But for Assets it is showin...
We have observed inconsistent behavior with line breaks in System UI Messages (sys_ui_message) in ServiceNow.In one scenario, line breaks are not displayed unless <br> tags are explicitly added in the message text.In another scenario, line breaks are...
Hello Community, Greetings of the day. i hope you are doing good. I observed strange behavior of SLA in production instance. Issue : We have implemented SLA definition and given pause condition as state resolved now what we observed intermittently i...
Hi Team,I’m working on an enhancement related to attachment handling in ServiceNow Service Portal. Current Behavior :When a user deletes an attachment from the Service Portal (on a Requested Item – RITM):The attachment is removed only from the RITMHo...