Hi Team,I'm facing an issue in building a custom Subflow:Script Action: Anti Crime Analytics Platform Access AD group managerThe Action:1)Reads a catalog variable (approval_entitlement) from RITM.2)Queries to custom table:3)Plain Text table (u_ad_gro...
When creating a knowledge article in edit mode, the text always appears very small in the editor. Is it possible to add a zoom function to the toolbar so that the text can be enlarged without having to change the browser zoom settings or the font siz...
Hi all, Anyone have idea on how to integrate servicenow with Asana. i checked in one blog, that we will be able to achieve through flow designer,web services and OAuth Authentication. My requirement is that when ever a record is created in Asana ,...
Hi Everyone,I am trying to implement a custom Change Request process flow in Service Operations Workspace (SOW) similar to the process flow available in the Native UI.I added the custom process flow to the Change Request record in SOW. However, when ...
Hi All, Actually there is a script include which is returning sys_ids of knowledge bases.So in the kb_knowledge table we are calling that script include.For Example: Knowledge_base.sys_idINjavascript: new KB_List_Records().flow_validation(); If...
Hi everyone,I need help with a template issue on the Incident form.EnvironmentServiceNow ITSM, classic UI (the same script also exists for Service Operations Workspace)Custom reference field u_template on IncidentAn onChange client script applies the...
Hi ServiceNow Community,I need help setting up group-specific permissions on the kb_knowledge table during the Review workflow state:Knowledge Reviewers Group: Needs to edit article fields (Category, Article Body, etc.) and Approve/Reject.Knowledge M...
Hello All,Our requirement is to update the replied content from an email into the worknotes section of a ticket. I created an inbound action for email replies, designing the script based on my email format (worked properly). However, when other users...
Hi SNOW team, Currently, vendors supporting client applications and servers do not have ServiceNow access. They provide the change details to our internal teams, and we create the Change Request on their behalf. Is there any way to review the feasib...
Hi all, Our instance was recently upgraded from Zurich to Australia. We found that Share option is missing in reports/dashboard after the upgrade. Even the owner of the report couldn't see the share option. Only admins can see share options. Is there...
A User (Karl) has reported that all of their team members show that same User (Karl) as viewing incidents. They view his name on the Notes tab, and can see his initials in a circle up at the top margin. User (Karl) reports having NO incident tabs ope...
Hello ServiceNow Community,I am facing an issue while creating a new Business Rule in my ServiceNow instance. When I navigate to the Advanced tab and try to write or edit the script in the Script Editor, I receive the following message:“Cannot edit i...
Hi,I am investigating a difference between our instance and OOTB behavior for the Problem form in Native UI. The fields Workaround and Cause notes are HTML fields. In OOTB instance, these fields display with a larger editor area by default, making it...
Hi All ,Can we use System Properties directly in a Decision Table in ServiceNow? If not, could you please provide alternative ways to achieve this and explain the steps? with scripts.
Hello Friends, I have already created a Flow designer to add details in a table. I am currently modifying a Workflow. I need to call a Sub-flow (flow designer) from my workflow ?1. I tried using core activity Run sub-flow from Workflow. 2. I have add...