Hi all!We’re fairly new to ServiceNow and working on automating some of our employee onboarding process. Currently, logging records for onboarding requests is fully manual—creating a REQ and multiple RITMs for different assignment groups. We’ve start...
I have a user who is having snc_internal role. Now i want that user to be able to access the sys_history_set table. As i want to create a module on this table that will only open the records related to a particular table.can anyone help me out in thi...
Hi everyone, After upgrading our instance to the Zurich release, we’ve noticed a significant slowdown in Automated Test Framework (ATF) execution. Tests that used to complete in 3–4 minutes are now taking over 10 minutes, and the system often becomes...
Hi Team , I have created the dashboards but the dashboard are not visible in the home screen of the service now , Can you guide me how to do the setting that it will visible in the home screen of the servicenow or self service view . Thanks and Re...
Hi All, Could you please help me with the transform map script so that it works properly answer = (function transformEntry(source) { var owners = source.u_owner_name || ''; if (!owners) { gs.info('TM Owners empty'); return ''...
Hi Team,I have a catalog item with two Multi-Row Variable Sets (MRVS). Each MRVS contains a reference variable.Based on the Request Type, I need to send the approval to the reference variable inside the appropriate MRVS, and this must be handled usin...
My first time creating a Risk Assessment and Risk Condition. I believe the first part of the Risk Assessment was okay. I created it with the conditions Active = true and Type = normal. I created 3 Assessment Metrics: Question: Is there a rollback pla...
Hi Community, When the incident was created through virtual assistant. Can they submit request without giving the mandatory fields? Regards,Tulasi
We have a report where we want to group incidents by category. The report is showing the category values and not the label which is causing issues. Is there a way for us to adjust the report to have the table show the label instead of the value of th...
Number of rows removed from this list by Security constraints: 20
I have a single support team that works both on weekdays and weekends.I need to configure different SLA targets for Priority 1 (P1) based on the day:RequirementsPriority = P1Same assignment groupBusiness elapsed time SLAsSLA targetsWeekdays (Mon–Fri)...
Hello, I’m working on a bi-directional integration between JIRA and ServiceNow. I have successfully created the Credentials and Connections. However, when I create a flow in my Office instance, the Project ID is populated, but the Issue Type ID is n...
Hi Community, I recently ran a test in my PDI regarding the "Repair SLA" function and data preservation for retired SLAs. I wanted to share my findings and ask for advice on the long-term lifecycle of these records. The Scenario:We are replacing an o...
We installed the following SailPoint IdentityIQ for Service Catalog v2 app and have been working with the SailPoint IIQ developer. When we browse to the Service Catalog and select our "Manage Access", we get the following error message: Cannot connec...
Hi Team we don't have discovery we are creating cis using transform map and creating manually also if requiredso please suggest how to restrict duplicate ci creation based on same name in servicenowThanks
