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Reporting

Hi All, our client wants a report where they should view all the incidents and sctasks along with their variables. we have a record producer to create incident, that form has 70 fields. sctask has their own vairables. we are thinking to create a cust...

sry by Giga Guru
  • 481 Views
  • 5 replies
  • 0 helpfuls

Resolved! Changing the (cab automation) meeting notes?

By default, the auto-generated meeting notes look like the following: (CAB Automation) - CHG00123456 - Approved - John Smith - 12:31:12 - US/Eastern We would like to change them to something like: (CAB Automation) - CHG0030216 - Assignment Group - Ri...

Issue with PagerDuty

Hi,we have installed pagerDuty plugin in our dev instance to explore. But I’m unable to see configuration and properties module under pagerduty. I have repaired it, reinstalled still its not visible. I have already completed prerequisite for that.Any...

Nivedita9 by Tera Contributor
  • 742 Views
  • 2 replies
  • 0 helpfuls

Can knowledge base articles format to mobile browser?

Would anyone have an idea if knowledge base articles can be formatted to view from a mobile browser? I have KBAs accessible externally and this is so people can scan QR codes to access how to control meeting rooms and not have to SSO in to view the c...

Transform Map Coalesce

Hello Everyone,  I'm importing data from a JSON file using a Data Source and Transform Map. I have two fields set as coalesce: x and y. These two fields always have values in the incoming data, and are mapped correctly. what I need to achieve is If a...

beycos by Tera Contributor
  • 1144 Views
  • 9 replies
  • 0 helpfuls

Resolved! Stop Problem creation upon major incident resolution

Hello All, While resolving Major incident for few of the Incident Resolution codes it's spawnning a Problem record.And we want to stop that, I tried by deactivating flow named ->Create Problem from Major Incident but still this problem record is bein...

Cannot Update incident for Service account through Postman

Hi , i am encountering the issue like when i tried to update the specific incident from postman  by hitting the endpoint through postman but i got an error "connect ECONREFUSED port number" . How to fix this issue?. as user has basic authentication. ...

Bhavya11 by Kilo Patron
  • 497 Views
  • 15 replies
  • 0 helpfuls

Help needed set time 00:00:00 in date/time field value

Hi, I have a Date/time field [start_date] in the Change Request[change_request] table. Requesting for a script to change the display in [start_date] to show the time as 00:00:00. So user can enter the as they wanted. Thanks in advance.Sowmya 

Sowmya20 by Tera Contributor
  • 802 Views
  • 4 replies
  • 0 helpfuls

What info require from client to setup ebonding in REST API

Hi,I am learning integration concepts so here i am having one doubt herewhat is the common information we need from the client to setup the eBonding (REST API)Can anyone please help on this, it will be grate for my learnings?Thanks!

mania by Tera Contributor
  • 124 Views
  • 2 replies
  • 0 helpfuls

How Can we modify User Registration form in CSM in Portal

Hi How can we modify user OOB User Registration form by adding a additional field.I have a requirement to add additional field in user registration form can we edit it? I have added user field but it is not reflecting in portal yet.   

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Vamshi_ch123 by Tera Contributor
  • 1160 Views
  • 3 replies
  • 0 helpfuls

Resolved! Application menus for 'Agile Development 2.0' is not visible.

Hi Experts,      I have installed and activated 'Agile Development 2.0' plugin in my PDI. But, it is not reflected in the Application Menus. I have refreshed the browser,switched to another browser and even refreshed the instance from developer.serv...

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Murthy JN1 by Tera Contributor
  • 1482 Views
  • 5 replies
  • 1 helpfuls