Hi All My requirement is when a catalog is submitted, multiple child RITM's to be created but the Parent RITM should get closed as soon as the Child RITM's are created. How can i achieve it?
Hi all,Few users not able see work notes for incident and sctask is this a role related issue, those users have only read-only itil but they are managersplease suggest
Start date is a Date Field. It should populate current date only when the B choice is selected on the A field. Please help me.
What is Popular WildCards in ServiceNow ??
Hi everyone,I’ve configured multiple SLAs with different response and resolution times—one set for weekdays and another for weekends. All SLAs are moving to “In Progress” as expected, but I’m seeing an issue:The weekday SLA shows Business Time Left c...
1)For example fred is caller and he is in group x and group y So when i sumbit incident the owner should be fred and assignment group and owner field should be based on two groups x or y not anyother If I create a incident it is mapping to any other ...
Hi Team, I have a requirement, When attaching a KB article to an incident (using the context search in the middle of the incident form), the link text should be copied to the work_notes and not the comments field. Remarks: Agents sometimes use the at...
Hi all,I’m working on a reference field (“Created Asset”) on the sc_task form, and it should display all hardware assets assigned to the user in the Requested For field.Earlier, the dropdown would automatically show these assets as soon as the field ...
Hi all I am able to see the "View Assessment" button in the Change Record in SOW under the Record Information Tile but only in the New state. Once the state transitions, the view assessment button is not available, it disappears. Does anyone know whe...
How do I get users who have only ITIL role but not any other role like admin role?
Hi All,I implemented an integration with SAP where we have three connectors across the Dev, UAT, and Prod environments. The web services provided by the client are different in each environment. These web services are used in catalog forms and flows....
Hi Team, Currently, we are using the Manage User License catalog item. Once the approval is completed, a task is created for the Security team, and they manually add the specified user to the mentioned license.However, the requirement now is that onc...
I have a requirement where user should get informational message if he is trying to attach a file of more than 3MB on a portal. I'm trying to get this functionality done over a widget itself.below are my client controller and server script.Client con...
HI I have a requirement Like Filed names : Check in Field name : checkin Name if Checkin is Yes the CheckinName field should fill with ("Today_")if Checkin is No then CheckinName field should fill with ("Tomorrow_")How to archive this in catalog onch...
Hi, I have a copy of the normal change workflow that i am creating different tasks based on the category used. I have been able to get the tasks to be created and set the order field on each of these which uses a seperate task workflow. The requireme...
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