Hi All, I had a requirement where I have to show the 'email ID' instead of names when we try to tag someone in the comments/worknotes. Added this code in the calculated script in sys_user.name:if (gs.getSession().isInteractive()) { if (gs.action.g...
Does "On-Call: Escalations by Email" populate the Assignee field with a user?
Hi Team,Evaluate and implement ServiceNow capabilities to automatically audit tickets and measure ticket quality, SLA adherence, and documentation compliance, reducing manual review efforts and improving overall service management governance.Today, t...
I'm attempting to limit the assignment groups available to a requester when the New Change Management Request form loads. I tried to write a script to set the group at load setQueryString('assignment_group', 'sys_id=a715cd759f2002002920bde8132e7018')...
Search functionality not working in Employee center for end users,but working for meas i am a admin, but while checking with imporsenationg with users profile getting the below error.
Changing category on published article creates new version but old version stays active under old categoryQuestions:1. Is this expected behavior when changing category on a versioned published article, or did the supersede fail to complete?2. Why are...
Hi Team,I'm facing an issue with a catalog item that uses a Variable Set containing a Requested For reference variable.On the catalog form, the correct user is selected. After submission, the Requested For field on the RITM and SCTASK records also sh...
Hi everyone, Has anyone successfully configured 12-hour appointment windows for ServiceNow Walk-Up Experience appointments? I'm trying to add new appointment window choices for:7:00 AM - 7:00 PM7:00 PM - 7:00 AMHowever, I haven't been able to get the...
I have a created a custom workspace and added dashboard page as home page. Dashboard page have reports within it. When I click on the score report, it should show me the list of records. But unfortunately I am getting"The page you are looking for cou...
Hi all,I'm building an employee offboarding automation in Flow Designer (Zurich) using the Microsoft Exchange Online spoke. As part of offboarding I need to:1. Remove the leaver's access (Full Access and Send-As) to any shared mailboxes they had.2. C...
How to disable Toggle Currency. i want to disable this feature
Hi Everyone,I have a requirement to include the values from a Multi-Row Variable Set (MRVS) in either the RITM Description (sc_req_item.description) or the Approval Description (sysapproval_approver.description) when a catalog item is submitted.I kno...
Hi, In the Service Operations Workspace, when I attach a Knowledge Base article to a Major Incident using the bell (Notifications) icon on the right-hand side, a message is automatically posted to the Work Notes of the incident.(In the activity secti...
Need to remove few attributes from widgets while using it for in variable of catalog item, I have created custom widget from OOB "SN Desktop Filter " cloned. I want to remove few field from it. Can we remove it for specific requirement.Thanks.Pratik...
