Background script
How to enable the scope selector in the background script. I am currently only able to see the global scope in the scope selector
Forum Posts
Resolved! Creating a custom UI Action(UI Button) for MIM workbench
Hello I have a requirement of showing a UI Button in MIM Workbenchwhile normal UI Action wont hold true for the workbench, I came across post stating customization is limited for MIM WorkbenchIs there any workaroud?How can I configure this?Any help w...
Custom Search Widget that searched only IT Related Topics
I would like to create a custom search widget, similar to the OOB Homepage Search widget. Unlike the OOB widget, (which performs a global search), this new widget should search only within IT-Support related Topics. Meaning, it should only return c...
Resolved! Service Portal redirect for non-fulfillers
OOTB by default users without a fulfiller role are redirected/dropped off at ..../now/nav/ui/home. We have modified the "SPEntryPage" script include to redirect non-fulfillers to the portal (/sp) upon login rather than .../now/nav/ui/home Question: ...
Best Practice for Renaming/Replacing Mature AD Groups Used in ServiceNow
When we originally implemented ServiceNow about four years ago, we leveraged Active Directory groups that already existed in our environment. At the time, it was the quickest path forward, but as our platform has matured, we're realizing that some of...
Resolved! ITSM Process Interface Document (PID)
This document is for all of the those who have questions about ITSM (ITIL) processes and procedures. Feel free to download this Microsoft Word document, which has embedded Visio diagrams, and use it as you see fit. It has processes diagrams, process ...
Background scipt
How to enable scope selector in the background script. I can currently only select the global scope.
Client is receiving notifications which are opened by other users
Hi Team,A client is receiving system-generated case notifications that were created/opened by other users. She is not the caller/creator of these cases, but the notifications are being sent to her registered email address.What would be the best way t...
Glide List Auto-Save and Add/Remove Multiple Behavior
We have a requirement where the Enforce Restriction checkbox controls access to a record. Expected FunctionalityWhen Enforce Restriction is set to true, two Glide List fields should become visible:Allowed MembersAllowed GroupsThe purpose of Enforce R...
Why link is showing when opening playbook for Portal
Hello,I am working on playbook, i created a content item and record generator, when i click Content item on Portal it shows link instead of opening the form , after clicking to link it redirect to form then,Is there any way to not show this link?
ITSM Catalog item
Hi All,I want to populate the variable's value which is inside the MRVS onto the onsubmit catalog client script , however i am not able to access the mrvs value from the onsubmit client script which applies to the catalog item.please help me on this
Show variable from variable set of catalog item in approval email
Hello everyone,As an approver, I want to see the variable requested_for in my approval email.This requested_for is in my variable set named SNAR_1 I have tried the following without results. It seems there should be an easier way. I think the varia...
Set an MRVS Variable Based on an Outside Variable in ServiceNow
Hi Community,Sharing a solution for a widely asked requirement in servicenow, where we need to set the value of a variable inside a Multi-Row Variable Set (MRVS) based on the value of a variable outside the MRVS.RequirementIn a ServiceNow Catalog Ite...
Since Australia users without a fulfiller role are not being redirected to the service portal
Since Helsinki, we modified the "SPEntryPage" script include to redirect non-fulfillers to the portal (/sp) upon login. Fulfillers are directed to the platform. This worked well until we upgraded to Australia. In speaking to SN support they identifie...
How I restore a deleted flow with xml record
Hello Folks, While working on Flow Designer, I created a flow and unfortunately ended up deleting it. I first tried rolling it back, but had no luck.Luckily, I remembered that the changes might have been captured in an update set (or even the default...
