Hello Community, I'm facing an issue where, at the time of RITM creation, the stage is immediately set to "Request Approved" from "Waiting for Approval". Additionally, the activity log shows that the update was made by the user who opened the reques...
Hi, is it normal that the state field in SOW for a problem is read only? When I click continue problem it takes me to native UI?
Hi All,When an Indicator task is Closed with Resut=Failed, then Business Rule(Create issue when result fails) automatically creates an Issue and relates it to Indicator task. My requirement is to update the Indicator task's last worknote into the the...
How to create new Personal Servicenow Developer Instance(PDI) step by step?
Hello Everyone, I have one requirement,In catalog item having the Requested for field and it is a list collector type abd reference table is sys_user table.But suppose at the time selecting 100+ user it will take time ,so in place of this cl...
Urgent!! Hi , I want to update the knowledge article category and other fields of published articles. Challenge is that there are 700+ articles and values to be updated are also different. I was trying to achieve this with the transform map adding tr...
Hi, I am at a loss on what to do. I am working on a flow where after approvals, a catalog task will be created. This catalog task is for the fulfillment group (I am assuming) and it will contain variables that the group should edit. These variable...
Hi All, our client wants a report where they should view all the incidents and sctasks along with their variables. we have a record producer to create incident, that form has 70 fields. sctask has their own vairables. we are thinking to create a cust...
By default, the auto-generated meeting notes look like the following: (CAB Automation) - CHG00123456 - Approved - John Smith - 12:31:12 - US/Eastern We would like to change them to something like: (CAB Automation) - CHG0030216 - Assignment Group - Ri...
Hi,we have installed pagerDuty plugin in our dev instance to explore. But I’m unable to see configuration and properties module under pagerduty. I have repaired it, reinstalled still its not visible. I have already completed prerequisite for that.Any...
Hi, The requirement is need to send an notification to the Respective manager with the respective list of Reportees who didn't submitted time sheet last week.This information need to send every week Monday morning. For Examplemanager A has 10 reporte...
in Catlog form there are 2 variables application owner and custodian both are refernce to user table i want to send approvals to those users.i am using below code in approval activity but not working: approvers.push(current.variables.application_cust...
Would anyone have an idea if knowledge base articles can be formatted to view from a mobile browser? I have KBAs accessible externally and this is so people can scan QR codes to access how to control meeting rooms and not have to SSO in to view the c...
Hello Everyone, I'm importing data from a JSON file using a Data Source and Transform Map. I have two fields set as coalesce: x and y. These two fields always have values in the incoming data, and are mapped correctly. what I need to achieve is If a...
Hello All, While resolving Major incident for few of the Incident Resolution codes it's spawnning a Problem record.And we want to stop that, I tried by deactivating flow named ->Create Problem from Major Incident but still this problem record is bein...
