We have a requirement to show the incident number and some description on top of the survey widget.Our instance was configured to show assessment (Survey) to the user who raised the ticket, once the ticket gets closed. For now, we are using a custom ...
Hi Currently, when the request has been submitted in the service portal, it will be redirected to request summary and will show the RITM fields like "request number, item, stage". But as part of recent requirement, need to include some more fields l...
Hi All, Can you help me with the below issue? We are not able to get the access token using refresh token, after sometime access token is getting expired and the record is getting deleted from oauth_credential table Thanks and Regards,Monalisha
Hello Team! I have come across a scenario where I have to add search bar to the header menu in the Customer Service Portal so I cloned the header menu and added the typeahead search widget.I also tried adding cloned typeahead search widget to the clo...
Hi Experts,I need to implement Impact assessment with set of questions/scores same like it is existing for Risk Assessment in the change form.I have a list of questions and scores provided separately for both Risk as well as Impact, and can see that ...
I want to create a catalog variable type Attachment, and it should look like the screeshot, is it possible in Servicenow catalog items - record producer
Hi everyone,I am working on a requirement where I have extended sys_user_group into a custom table u_team and sys_user_grmember into u_team_member. My goal is to have roles automatically synchronized to users when they are added to u_team_member, sim...
Use case: show user stats like top 5 recent requested, most requested catalog items and frequent requested items created based on user department stats on the order guide based on the user selection to a requester for reference variable. I tried usin...
We are in the process of building our first Recipe from Workato. We are having problems access the values from custom variables from our Catalog item forms. How and where are these values stored.
Hello all, Recently we have implemented change success score card and I would like to know how the score is calculated.I have gone through the ServiceNow documentation and aware of the multiplier values.But, even if I have only successful changes, th...
Is it possible to sort support resources (Catalog Items, Knowledge Articles e.t.c.) in the Employee Center / Service Portal, by order instead of "Popular" or "A-Z" what is being offered to the user in the menu?Thanks!
Good Morning Everyone, I am trying to implement logic to have knowledge feedback tasks be assigned to a specific group instead of to the knowledge article author. When a user marks an article as Not Helpful, it should get generated to a specific grou...
i want to automate Assignment group creation when user submit the catalog fill required variable submit automatically create group with group membersmy issue after submit the request group was created in groups table but user was not push into group ...
Hi All,On the incident form there is 'Start Microsoft teams chat' button .that is visible for admins only and not to itil users.We have recently upgraded the instance to Utah release and started not visible. The user is satisfying the itil role and s...
how to show variables fields on RITM and Catalog tasks which are submitted on catalog form
