Hello, I have made some searches using AI, both using Otto and Copilot, both with Claude/Opus.I am getting results that are not always consistent with results other colleagues are obtaining."Include in System Clone" true/false, what is the impactDoes...
I cant see many ITSM modules in PDI like Change, Problem Etc.Is there any issue currently in PDIs?
Hi, We need to enable the Post Incident Review (PIR) section for P1 and P2 incidents when the incident state changes to Resolved or Closed, similar to the existing functionality for Major Incidents. I found an out-of-the-box (OOB) UI Policy configure...
Hi community,Greetings. in my organization, we have rollout the change management process. But after some observation, i found that some change are correctly handled but in reality, the change made to service did not fall into the agreed window, like...
Hello SN Community, I cannot seem to get the right-click pop-up menus to come up on my Department record form - both on the top gray bar and fields. I get the Windows pop-up menus instead. Any ideas? In the screenshot below, I have right-clicked on...
MS visual Studio license can be assigned to group ID?
how servicenow recognize the software installation in ServiceNow as it is part of m365 suite or standalone
Hi All, This is regarding the ACL and UI policy.In the kb_feedback_task table, we have created read and write ACLs. So, now the user can able to access the record and that two ACL are passed. But here the problem is still the user not able to edit th...
Hello Community,Need your help!Add alert message on click email OR highlight email adress in color when the reqested for is VIP user, once we click on email, we get Email compose popup, Or you can help me with an ideas, I am not getting the way or ...
Hi Team, How to Close RITM, when all the Task closed In ATF I have 5 catalog tasks, I have closed all the 5 using different Test steps. After that I have opened RITM record. Now How to close the RITM and How to validate is all the sc_tasks are close...
Hello all, I am interested in using AI to assist product owners create better Stories consistently. What I am looking for is an AI agent that is aware of data points that are in the Office 365 ecosystem and SN environment. Does the ServiceNow...
The Assess risk button only exist on the overview page of the change request. We have a requirement to make it accessible from details page too. So I thought of creating a declarative action button and place it on the header where the other buttons a...
Dear Community, I am trying to enable reporting for a Subflow so that I can troubleshoot how values are being passed to the Subflow and how the output values are being set. I have enabled Flow Reporting by setting the relevant system property to FULL...
Hi all,I created 1 custom client script to make assigned to field mandatory in dev instance. In dev instance it is working fine but i migrated the same code to QA without any changes. But same code not working in QA instance. The assigned to field no...
We are designing an Order Guide for hardware procurement and need advice on the best architectural practice to include a large catalog dynamically.Catalog Setup: We have a Procurement Catalog containing 4,000+ Hardware Catalog Items (pc_hardware_cat_...
