Redirect from record producer to HR agent workspace
When a user submits the record producer I want them to be redirected to HR agent workspace to view the the record that they have submitted. But I only managed to redirect them to the native view
Forum Posts
SLA Definiton filter conditons
Hi Community, We currently have a notification configured for "SLA Warning Breached" on the task_sla table. Our requirement is to suppress this breached notification for a specific catalog item. To achieve this, should the filter condition be applied...
Why sections are not showing on form layout ?
Hi All, -> we are having 6 sections on "service operations " view , all these sections are showing in the sections table but when I open the form layout by adding the same "service operations" view , ther no sections are showing I need to add some ne...
Resolved! How to print comments through Email Notification script
Hi, I am trying to print the last comment/worknotes in a notification using email script: template.print('Comments '+cs.comments.getJournalEntry(1)); template.print('\n Work Notes '+cs.work_notes.getJournalEntry(1)); But it is display...
Resolved! Request for the Servicenow Javascript
Hi,Please help me that i want to learn ServiceNow Javascript from Servicenow official website.help me the link for learning from scratch. I want to learn Pure Javascript help me the guidelines which is the better way.Thanks
How to Cancel the Existing Execution in the Sub Flow to keep only one Active Execution.
Hi Community! I am having a concern in cancelling the existing flow executions to keep only one execution run for the same record. My requirement is, In CSM, I need to call the Sub flow from the After BR when a field changes in the Account Record. I ...
Catalog request is cancelled automatically for end-user
Hi,I created a catalog item. When I test it as an admin, it works: the flow is triggered: approval, etcBut when I impersonate an end user, the request is cancelled automatically.I verified that the end user's profile has a manager.One thing that I su...
Resolved! How does system support watermark functionality after updating to random watermark format?
My production instance was on older watermark format which was not using random formatting and recently we upgraded to Random Watermark Support plugin, which means system is generating random watermark. But will the system still support emails coming...
Email Notification Not triggered to an e mail address in CC with Priority changed for an incident
Dear Experts, I am running into an issue. I drew a notification script for specific user groups.. The notification is getting triggered to a specific group e mail address in CC but when the priority is raised, the notification is going to the group ...
Best practice to redirect only the Admin role from OOB Service Catalog module to the Service Portal
I have a requirement to modify the OOB Service Catalog module under Self-Service.Requirement:Users with the admin role should be redirected to the Service Portal catalog homepage.Users with the itil role (and other non-admin users) should be directe...
RITM opened even after it state changed to closed
Hi Community, For one of the RITMs, the ticket was closed by the assigned user, after which all fields became grayed out. Even after the ticket was reopened. How can we check who reopened the ticket. @Ankur Bawiskar Regards,Tulasi.
Change request type is set as Normal instead of Standard.
Hi everyone,I’m facing an issue with a Standard Change Template I created. When I open the Change Request Record Producer from the Service Portal, the Type field is still displayed as Normal, even though it should be Standard.I’ve already applied the...
Variable type check box
I have a requirement in a catalog item I have written a variable set in that i want to add a variable with type check boxbut my problem is the check box variable name should be in red colour as shown below Is this possible ??Thanks in advance.
How to Capture Notification Images in an Update Set
Hi, I have created a notification in ServiceNow where the Message HTML contains both text and embedded images. While moving the changes through an update set, I noticed that all notification-related configurations are being captured correctly; howeve...
Integration SentienelOne & ServiceNow
Hello, I am looking for a solution to integrate SentienelOne to ServiceNow via API. Actually, we are wondering if anyone use SentinelOne as input tool to populate the CMDB?Thanks