In the request management workflow, I can add an approval and set a due date for that approval with instruction to reject the RITM if the due date is reached with no action. This results, by OOTB design, in the approval being "no longer required" and...
I am building a catalog item that has a custom table which need a transform map to be populated.The issue is am having is when I select a value on the catalog item, it populates with the 'created' and not the value. How do I get the controlled area ...
Hi Mates, one of my clients needs for reporting purpose List of CI.s Upstream and downstream data ..Is there any possibility to get those data .or need to write any scripting .Need your help ! Thanks
when we click on related link (calculate risk) on change record it will set risk level. time window is a new custom choice field having options(business, on call), i tried this but only one condition satisfying but not other from the below. can any o...
We were not able to auto close our system when the associated change and sctask were closed out. Also Associated change was closed but the corresponding SCTASK didnt get auto close.
Hi AllI have an issue where, when a Parent Incident is resolved or closed, not all Child Incidents receive the copied close code and close notes.An important detail is that this Parent Incident has a large number of Child Incidents. When I checked an...
ServiceNow focuses on maintaining detailed and auditable records for role assignments and group memberships through system tables. Although there is no dedicated out-of-the-box notification for these changes, the available data allows organizations t...
Hi Everyone,I'm new to working on stories and not getting the below requirement, can someone please help me on this:Requesting DB View to allow reporting on related Project Tasks, Changes, and Outages. An M2M table exists for Changes and Project Task...
Hi Community, I have enabled plugin 'Outlook Actionable Message' on the Instance. And I have created RITM approval requests and change requests to test and see how the email appears after enabling the plugin. But I am not able to find the emails in t...
Hi Everyone,We are facing an inconsistency in Activity Stream behavior between Classic UI and Workspace for the Case table.When a case is initially created, certain fields (example: state/number-type field) are empty/null.In the Classic UI activity s...
Hi, I have created one business rule so when i am testing that on case form sometimes that is redirecting to another page so how to stop redirection Before/Inser, update(function executeRule(current, previous /*null when async*/ ) { var workNoteTy...
Hi, I want to send an email notification when priority, state or worknotes are updated and include the update details like current and previous values for priority / state when updated. How can this be achieved.can this is done using a single notifi...
Maintaining visibility into user impersonation and end-impersonation activities is critical for strong security governance in ServiceNow. Sharing these details with higher authorities ensures proper oversight, enables effective auditing, and provides...
I want to show recurring price on approval form
I have created a Microsoft Form and integrated it with Power Automate to automatically create a request ticket in ServiceNow when a user submits the form. In Power Automate, I’m using the Create Record action to send form responses to ServiceNow via ...
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