Hi,i want to enhance the experience for First-Level Agents by dynamically prompting them to collect specific information based on the selected Incident Category.For example, When an Incident is Submittend and If Category is NetworkPrompt the agent t...
Hi Community!Hope you are doing well!I have inactivated a choice to the field (custom field in the case) as per the Business requirement. When I check it in List view, it is working fine. But when I check it in the Form View, I can be able to select ...
Hi All, We have a requirement ,where I want to show the risk assessment button when change is in new state,user should not be able to change the risk assessment in other states.So I added a condition in risk assessment UI action that change.state==-5...
I see NEeds attention and action status field on task table, and they are visible on sn_customerservice_case personalise list fields too. How can I disable these fields not to be visible anywhere on case table?
A segment of our users can no longer view the body content of knowledge articles within the Classic interface. Currently, the content only renders correctly via the Knowledge Center. Is this a deliberate functional change by the platform, and if so, ...
We use to use to generate RITM from a catalog item. however I have been asked to generate Demands from the catalog item now. I am trying to understand the advantages of Demand management.
Hi,Could you please guide on how to upload the attached rota for our 24/7 support team into ServiceNow? We currently use the system-generated rota, but we’d like to create the rota based on the attached schedule instead.
Hi Team,I have created a new view called Test_knowledge_view on the Knowledge table and configured a view rule for it.However, I need to add the following fields to this view:Description (kb_description)WorkaroundCauseI confirmed from the Dictionary ...
i am leading CSI. Continual service improvement is something new to my organization and to me. So I would like to clarify a few details about some features under the CIM module which is the priority, estimated effort and the benefits, like how we are...
We have catalog item 'Employee internal transfer' . When employee is transferred from one department to other its user profile details change. Using microsoft entra spoke action 'update user' I can update user's department name, title,location etc bu...
Requirement: Check if the current time is greater than start date time and smaller than end date time. We assume here start date time and end date time are two Date/Time fields in a form. Solution: 1. Create Fields (if not already present)On your ...
List View — Multi-Record Attachment Download We’ve all faced it — opening multiple records, downloading attachments one by one, and repeating the same clicks endlessly.Tedious, right?Let’s simplify that too.This enhancement adds a Download Attachment...
I am working on one Ui Macro in which i implemented one column via script which is "comment" and its using xml and jelly and textarea>.I want to make comment editable for writing as well as pasting the picture directly. How to do that
Hi team, In catalog item there is a field called 'name' as single line text, this should allow data only in below format. how to write the script ?Firstname<space>Lastname
Hi All,I have a requirement that currently the padding for Incident table was changed from 7 to 9, now the incident numbers have been updated (INC0XXXXXXXX) and the incidents with old numbering format (INCXXXXXXXX) cannot be found. I want to create a...
