Hi, I am trying to migrate some of the standard change templates from one instance to another. I took the xml export of the following tables and imported them into target instance:std_change_record_producersc_categorysc_cat_item_category in the firs...
I'm working on our Service Portal and have a custom widget that I'm trying to add snc_internal and snc_external roles to. However, I just noticed that those roles no longer exist in any of our instances as an option and the weird thing is I have many...
Hi AllThere is scenario where after flow is triggered, flow should wait untill 25th of everymonth, How we can achieve this in flow designer?Could someone provide response on this?Thanks in advanceThanks,Nandini
Requirement: Populate Chat Summary Before Interaction ClosureWe have a requirement to populate the Chat_Summary field on the Interaction record with a summary of the ongoing chat conversation before the Interaction is closed.Currently, the out-of-the...
I want to restrict ITIL user from creating new dashboards. Below highlighted button should not be visible for ITIL user. How to achieve that?
Hi Community,We recently reviewed the ServiceNow Health Assessment report for our Norstella instance and would like to understand the best-practice approach for analyzing and remediating the findings.The Health Assessment categorizes findings into Ma...
I have created a Predictive Intelligence Similarity Model to identify similar incidents.My requirement is to identify an incident as Recurring when similar incidents meet certain conditions such as same CI/Service, Assignment GroupI am now looking fo...
Summary: Even though Change and Problem Management Plugins are enabled, we are unable to use Change & Problem Management Features Symptoms: We do not see change and problem navigation menus in Navigation filterWe do not see problem_id, caused_by, rfc...
Hey All! I'm researching whether ServiceNow can be used as a Document/Policy Management system. There a few requirements that we'd have to meet and I was thinking whether we could use Document Management for this. Did anyone come across something sim...
Hi Teamnotification configured on sc_task table and this is usingaction:inserted/updated record triggercondtion: assignment group changesUsers/Groups in fields: Assignment groupnotification is triggered but it showing empty recipients and below error...
here is an OOTB Risk Assessment available for Change Requests. Is there a similar Impact Assessment functionality available OOTB in ServiceNow?If not, could you please advise how we can configure or customize an Impact Assessment similar to the exist...
Hi Team,I am working on a custom Access Request table in ServiceNow.RequirementSource User: Single UserTarget User: Single UserApproval should be sent to the Target User's Manager.Once approved, roles should be copied from the Source User to the Targ...
Hi Community,I have used the following steps in a flow:Catalog Item Submitted ↓ Look Up Record ↓ Wait until Future Date/Time ↓ If ConditionI am observing two scenarios:Scenario 1: If the future date is the same date as the Ca...
Hi Community,I have built an AI Agent that takes a Survey Name + Time Period, retrieves completed Assessment Instances and related responses, and generates an overall summary. My next requirement is to do the same specifically for Customer Satisfacti...
How to enable the scope selector in the background script. I am currently only able to see the global scope in the scope selector