Hi,I've a requirement to bulk update Install Status and Operational Status of Assets. I've a Data Source and corresponding onbefore Transform script where I need to do the bulk update. Please note that Operational Status is depending upon Installatio...
Hi,I have a requirement to categorise tickets to planned tickets and unplanned tickets. The best way i found is to compare week number of created date and planned start date. If created date week number and planned start date week number is same, the...
Hi All, Actually, I had a requirement like "If the incident task table state changes to closed then if resolution notes and resolution code fields are in empty in the parent incident of incident task then parent fields should be required for closing ...
In major incident management, what is outages, affected CI's, communicate tab, alerts.
I've got a problem and I can't quite seem to figure out how to fix it. I've got a custom table with multiple fields on it. Two of the fields are Market (u_market) and Branch (u_branch). This is what a sample of the data looks like in the table In...
Hi, Please reply to the answer to this question. Kindly help. Which three Variable Types can be added to a Service Catalog Item?a. True/False, Multiple Choice, and Orderedb. True/False, Checkbox, and Number Listc. Number List, Single Line Text, and R...
Hi , i want to check whether there is at least one record in related list , if it is there fine. if there is no record show error message that as "please add one record at least" and these check has to done when it is changing from new to work in pro...
Hello All,I have an order guide with 4 catalog items configured on Rule base. This order guide is working correctly on backend through 'Try it'. We have choose options to go to respective catalog items based on options. While we open this order guide...
Hi Community, I am new to flow designer ,I have created a subflow for generating Request and using this subflow in Virtual agent by using Action utilities in Virtual Agent but it is not creating Request and Requested Items showing me error as below ...
Currently we have below condition on reference qualifier of "configuration Item" field: javascript:current.service_offering == '' ? 'install_status!=8' : new ServiceOfferingCI().getCi(current) I want to add a condition to omit the Service Offe...
Need a list/dashboard of "Frequently Occurring Incidents" / "Reoccurring Issues"How can I identify "Frequently Occurring Incidents" / "Reoccurring Issues" reported by End Users ?Version: "Tokyo"
Hello community, There are some catalog request generated automatically and the person(requestor) is not aware how it got created and she didnt created that. I checked the created and opened fields(those are fine) .please tell me where I should check...
In Assignment lookup, how to deactivate the assignee field on the table if assignee is terminated
Hello Community,I'm looking to convert few incidents into Service request catalog and populating all the necessary attributes in the form.Kindly help me to achieve this in the Tokyo version? Thanks in advance!
Hi all. I'm an organisation that is new to ServiceNow and the ITSM product. With that in mind we are planning to go live using the Service Operations Workspace for ITSM for our L1 and L2 agents.However, I find that this workspace requires a lot of sc...
