Hi All, My requirement is to populate the communication device (the communication devices are stored in a ci_comm table) assigned to the "Requested for" user of the catalog item as the configuration item(Affected CI) in the catalog task that gets gen...
Hi All, I have requirement to get future date by using group by in reports Bar type.For example a record having customized field called Warranty expiry(Date field) which is holding expiration date of respective record. So using reports (Bar type) and...
Hello, I have a field "A" that must be updated when the value of the field "B" is updated (both fields are in the same table), to do this I created an after business rule that runs each time the field "B" is updated and it puts the needed value for t...
Hi All,Please help me on the below requirement. When change approval is reject on the first level the state should set to New and the flow should start from the beginning. In workflow we can give the connector to the beginning of the flow activity bu...
Hey guys, almost 40% of the entire Service Desk backlog annually is related or resolved through reset password procedure. In my case, but please do not focus on the auth provider, means that plenty of people must reset the password in OKTA and then s...
We have created a column named "aaaa" in the table and created the database index shown below. After creation, I activated the unique of the column "aaaa" and the index column changed to "u_aaaaa_2" as shown in the figure below.Why has this changed? ...
When creating a new incident, it defaults to the most recent view that I had selected. Is there a way to change the view, like you can do after an incident is saved?This screenshot shows the option I get to change a view on a saved incident...But w...
Hi, Restrict inbound/outbound emails(sys_email) and visible to only specific role users and which should not impact on task table in activityTried Business Rule run before on Query, able to restrict but emails are not processing. Also tried ACL's not...
If state is pending user in the ritm table then send four notification to the requester 1 notification will send after one day of changing state of ritm 2 notification will send after 5 days 3 notification will send after 15 days 4 notification will...
Hi All, I have been trying a requirement where I need to divide the two decimal fields and display the value in another decimal field. when I try doing it in the script include(custom scoped application) it is always giving NAN. I also tried using p...
Hi All,Can we use glide ajax in business rule advance script like below? var jax = new GlideAjax("validatephone");
Hello guys, I have a problem: I tried to install Predictive Intelligence for Incidents on my Utah instance. The installation of the plugin went without any problems, but when I wanted to find the key BR called "Default Task Based Prediction" it turne...
URGENT--- The task_sla table contains a scripted REST API that can be used to query the task Incident data and populate the specific values on the postman. If I obtain the data from Postman using the Resource path, it will retrieve all the records an...
Hello Experts, I have a requirement to display an alert message with table field values, on load of a catalog item. Scenario -1. Table A (device_asset) contains fields Asset (asset), Assigned To (assigned_to), End Date (end_date) and Description (ass...
Hello.I would like to automatically enter the year in a single line text type variable in a catalog item. Example:FY2023 What kind of script would be needed?I would appreciate it if you could provide a sample of a similar process.
