Want to learn about Read Replica
Hi All, I want to learn about Read Replicas especially the setCategory and getCategory methods - how to use them, where to use them and what plugin do we need in order to use them. . .
Forum Posts
Need to create a report that displays the Oldest Incident Open/Updated
Need to create a report in ServiceNow that will display the following two things. The oldest open Incident and the oldest updated incident. These need to be grouped by Assignment group. I can see loads of reports displaying tickets older than 30 days...
Is there a way for us to compress the uploaded images into lesser file size?
As you know, most of our gadgets are now taking photos with high resolution. Same with the users of our platform who are taking photos and attaching it to their requests or records. Big file sizes uploaded to the system require bigger storage. We wou...
Resize and optimize images on upload?
Is there space on the upcoming SN roadmap for improved image management? Content contributors / submitters like to post huge screen captures. They do not like to resize their images locally before upload. Every other social media service they u...
End User and Fulfiller training
Hi All, We have around 100 people who are fulfillers and around 20 Requesters (End-Users). They don't have a single idea how SNOW works. We are planning to provide training for them. Are there any free or paid trainings provided by servicenow regards...
Resolved! System property in ACL is not working
Hi All,I have created Create ACL to give access to the 'New' button on the Related List for Catalog Tasks on the RITM form for specific group and catalog items.Code works well when i give sys id of the catalog item directly but when i am storing the...
Resolved! How to extend agent to accept/reject when User wants to connect to Live Agent in Agent workspace
Hi Team, Is it possible to extend Response time of Agent to Accept/ Reject the conversation with requestor? By default, it is taking 60 seconds for Live Agent to Accept/ Reject the conversation. Please find the attachment for your reference. Regards,...
if category is none hide the subcategory field using client script
hii all, please can anyone answer this question? I have this question if category value is none hide the subcategory field using client script. please help me out form this. thanks in advance
Resolved! Dotwalking in Notification
I'm not sure if this is possible, but I'm trying to dotwalk within a Notification to include a field from another table. The table in which the notification resides is the Demand [dmn_demand] table. The field which I'm trying to include in the notifi...
Open Dependency View Button Not showing up in the Service Operaions Workspace
In the narrative Narrative Document - IT Workflows ITSM Standard SKU - Consolidate IT Services (Outcome) SanDiego https://servicenow.highspot.com/items/62414c613febd5c32678c2b5?lfrm=reli#5 I'm supposed to see the Open Dependency View Button in the Ag...
Resolved! Flow Designer - Check if ticket exists and create tickets where none exist
Hi all, I'm struggling with a flow that I'm working on. The end goal is to automate lease upgrade ticket creation based on the Scheduled Retirement date of Computer assets. My flow looks up computers on the Assets table with a Scheduled Retirement da...
multi row variable set variables not populating in RITM description
MRVS variables are not populating in RITM description field But normal variables are populating var wn = ''; var varown = new GlideRecord('sc_item_option_mtom'); varown.addQuery('request_item', current.sys_id.toString()); //varown.applyEncodedQuery(...
Resolved! How to automatically add new users to a group when they are added to users
Hi everyone!I would like to ask your assistance, I have this requirement when a new user is added to the sys_users table I need them automatically added to the PM submitter group. I created a business rule but it is not automatically adding new user...
On-call schedule
I have created on-call schedules and need to migrate to other instance how can i do it? I see updates are not capturing in update sets..
Resolved! IF statement always returning true.
So, I have a fairly basic script, that should, in theory, be giving me one specific answer. I'm looking for it to find "Snowflake - HCDA PII Prod" and ensure that the PII Approval checkbox is true. I have tried removing the second feature - the name ...
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