Is there any way to copy the interaction transcript to the Incident work notes? I tried the below-mentioned code in create incident UI action on interaction table and not working. And I am also trying to move the attachments attached in the chat to i...
I have a large list of knowledge base files that require the same modification in each (appending something to an href tag).Is there a way to mass edit this specific list?
Hi All,In Service portal/ employee center, when end user click on My Requests - He will be displayed the 'Actions' to Resolve. We can configure the Standard ticket to be displayed for particular users. We have a custom field called 'Requested for' o...
Hi All, I need to display a info message under a field. I have used g_form.showFieldMsg for that. The thing is i need to display messages in next lines. I have searched in community and came to know that line break (\n) is not supported in fieldmsg, ...
I have a variable set used in several items on the Portal to auto load field relating to the logged in user. When testing one of the fields does not populate on the form but if I submit the request without changing anything then the variable does pop...
Hi Community, I have two user criterias:1. I want to show my catalog item to a specific group. (Its working fine) I have added this group in available for.2. I want to hide my catalog item from admins. Its not working, i have added admins group in no...
Hi All,to update a ticket in a third-party application I have created a Rest message with the HTTP method as Patch and HTTP Headers and variable substitutions as below, and now whenever an update is happening I want to trigger this API call, can anyo...
Hi Experts,How to covert UTC date and time to my local date and time.UTC date and time - "2023-04-07 06:25:31"Locat date and time - "07-04-2023 14:25:31"system time format- HH:mm:ssSystem date format- dd-MM-yyyySystem timezone- Australia/West Any lea...
How to attach images on additional comments (journal field)?
am trying to get the number of re-opened tickets for the month of February. And also, with the user IDs, who has worked on those.i tried to do with thebelow Definition is MRIM AssignedTo Value is one of << user1, user2, user3 >> but its showing me...
Hi Team, My Inbound email attachment is not automatically attaching to its related records.After investigating I was able to find that in the sys_email logs table the 'email attachments' related list has all the attachments stored but the action fie...
Hi all,I have created the below database view and need some help with the where clauses. The requirement is to view all security incidents Opened by "x" . It should contain information on the user that is assigned to this incident. and also should...
Hello All, I need to make the State field on change_request tickets editable only by the admin when in a list view. Right now, it's blocked even as an admin... I was able to get that to editable for the change_task tickets by adjusting some ACLs, b...
if i am using " g_form.disableAttachments" I am getting this error : in portal it was saying : g_form) [DEPRECATED] Method disableAttachments is deprecated and unsupported on mobilecan any one suggest me what is the best way to do
Hi all, I was wondering whether this was possible - I'd like to be able see how many related problem tasks there to each problem (like the related incidents field in Problem) I've created a database view that links problem ID to problem task but the ...