Hello, The priority data lookup rules is not working on the problem table. When the Impact and Urgency are changed, Priority is not updated. It works fine on the incident table but not on the problem table. I checked the tables and saw didn't have a ...
Hi, I have a requirement to show the cost center in the catalog form from the custom table.In the custom table we have only user id.On change of user id in the form cost center should populate.Script include:var requestor_details = Class.create(); re...
Hello, I have a user who cannot see a report on table "change_task", the following error message is displayed: Access to this content is denied based on report_view ACLs.I have checked the report_view ACLs, I have only 2 ACLs the first one requires "...
i am using one variable formatted in the RITM table, I have some variables which should be hidden from the portal side and only be visible in the variable formatter and also these should be editable also in formatter.how can i achieve this requiremen...
which role can move the Problem to the Root Cause Analysis state from Assess state ?
Hi, I have imported a User from DEV to UAT, but the roles missed to that user. Do i need to give roles seperately in UAT.Also by mistake i imported the User record using Retrived updateset in other case. Does this impact any thing?But the user record...
Hi All, I want to define the japanese name for the modules i.e. "Create " and "All" module ,where we can configure these settings.
Hi All, How to add hyperlink in catalog (checkbox field in catalog item) item. Thanks and Regards,Chandan Patra
Hello experts, We have exported tickets to another instance but when validating the comment history on the tickets, they are out of order and only the name of one person is shown: TO EXPORT: We export this table to the new instance but the error pers...
Team , how do I achieve this ?we need to show dot walk field though some conditions, i thought it can be achieved through UI policy actions , but when i tried doing this ,dot walk field are not showing , scenario was , if i select sub category is AB...
Who will execute first, what should be the best practice.
Is there a way to pause the SLA under "Breach on Due date" duration type by creating any BR ??
Hello,I have a catalog item form that contains a date field. The date format appears correctly when you look at it on the form before submitting and also on the RITM form after submitting (Australian date format is DD/MM/YYYY). I have added a script...
I am trying log to MID Server logs file. Below is the code that I am executing from the background script. ECC Queue state is always in ready state. var jspr = new JavascriptProbe('Demo MID Server'); jspr.setName('My Test Message'); //Any descriptive...
I am attempting to use UI Policies to hide certain Catalog Item Variables in the Service Portal Form, and then show these same fields later in the generated sc_task. For example, I have a UI Policy which hides three variables in the Service Portal, ...
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