How to change the Chat Icon Place in Service Portal Page
Hai All, I have an Question That on the page of Service Portal Can We change the Place of the Chat icon. How Can we Replace it Please Help me On this I am new to this . Virtual Agent
Forum Posts
Attachment Dialog is Displaying "Encrypt with Module" Dropdown
Hi all, We just had a user report this to us. The attachment dialog is displaying a "Encrypt with Module" dropdown that we do not want to expose to the end user. I cannot figure out where to go to hide this element. Thanks in advance.
Searching Within A Specific Knowledge Base
I am wondering if there is a way to set up Knowledge to allow a user to search for an article within a specific Base. When a user accesses our knowledge portal they are only able to search through all articles all at once and then have to filter afte...
LDAP Integration to Add/ Remove users from LDAP Group
We are trying to research LDAP Integration with ServiceNow ( not to import data from LDAP )This is for Adding or Removing users using workflow activities & Mid server script files , just like we do for AD automation for adding/ removing users to AD g...
Fetching Records from CSV file in business rule
Hi All, I have a requirement where I need to fetch the records from CSV file in business rule which will be used as Subflow's inputs in order to trigger the subflow, how can this be implemented and please provide the code for it. Thanks!
On- Call Twilio Notify
Hi Team, I am working on On-call Twilio module. In this i have to identify when primary user is not picking up the phone then it gets transferred to auto answering machine/voice mailbox. thus i had configured (is_human field in notify_call table). th...
How to auto populate user fields from scoped Application
Hi All,I have created an Application.I have a field called Submitter Name from User table.Based on the submitter name, I need to autopopulate other fields (location,department,employment status and email) from the user table.I have included my script...
Set up remainders for group approvals
Hi All,I have request to set up remainders for the group approvals for a catalog item for that I have created the Event, Notification but got stucked with the scheduled job script to trigger the event until the request got closed. Could you please he...
How to populate values in a reference field based on custom field created in backend reference table
I have a custom field in cmdb table and if i type any custom field values in the reference field inside incident table( configuration item) i need the values to get populated.Is there any way to achieve it.
BCP Plan " Generate PDF " downloads content inconsistently
BCP Plan " Generate PDF " downloads content inconsistently , how can I fix this ?
Fulfiller is not able to see reopen UI action on the form.
Fulfiller is not able to see reopen UI action on the form.Could you please help me out.Thanks&Regards,Abhisek Chattaraj.
performance issues: Default Semaphore Impacted, MySQL Replication Behind
Hi Team, We are getting too many cases for the following:Default Semaphore ImpactedMySQL Replication BehindEvery time ServiceNow highlight a completely different transactions which causes these issues. Which worries me if there is something wrong at ...
Urgent! How to debug and resolve SSL or any type of certification issue when 3rd party tool.
Hi All, We have an integration with 3rd party tool where they are complaining that they are unable to access our customer instance.They mentioned that they are not receiving respond from customer instance.They have also shared the list of IP addresse...
Attachment is not showing in interaction record if we open interaction from list view
Hi team,Whenever user reply to an interaction record with attachment ...both attachment and mail is visible in workspace view of interaction...but whenever I am opening the same interaction record from list view of table only mail is showing attachme...
Core Activity Configuration
Hi All,I want to create a new core activity. I configured the fields and wrote the script but I can't find the place to configure the conditions of the activity (like in the 'If' activity that has yes and no conditions). Does anyone know how to do th...
