Hello,Sourcing tasks do not have the RITM already prefilled. Because of this we, need to open the REQ and see what the RITM number is, copy it, go back to the task and paste it just to source an item. Attached screenshotNote: The task is to created b...
Hello All, We are creating an .eml file from inbound email and attaching it to a newly created incident. But when inbound email have any attachments or images in body,1. attached .eml files not showing up the images in body correctly,2. also we are ...
Hello Team, I am trying to fetch data about softwares like all the softwares available, display names, publisher, version, normalized version, normalized display name in addition to asset tag, and some data from CMDB side. But there is no CI created ...
Hi Team,I was unable to find much information about cost management module. Could anyone please provide me the high-level overview about Cost Management, rate cards, rate card costs & labour rate cards....etc. and related documentation or YouTube vid...
HIWhen asset data is importing from Data source (through attachment excel sheet) to Asset table for the serial number when added the alphabets are missing and only numbers are getting stored.for example : if the data in Data source the Serial Number ...
I am trying to put an SLA indicator for the Case Table and just wanted advice on how to accomplish this. I'm having trouble with what the Value should be as I don't know much Javascript. What should I put as the value to grab the SLA percentage to in...
Is it possible to get users inside a form depending on their search? For instance, user search for "Issue" and hit enter. Can I land the user inside the incident form? instead of showing the user options to click on? screenshots below.
Text colour and background colour options in HTML type variables are not visible in portal view but it is visible on native UI view. How to enable Text colour and background colour option on portal view?HTML variable on Portal view: HTML variable on ...
Hi All,I have developed a scoped application in which a user requests for an new exception request.I have start and end date fields for the exception.Based on the end date of the exception I need to trigger a remainder mail to user before 60 days,30 ...
Hi All,I have created a scoped application. When a user cancel the request in approval state ,my task and approvers(which is from related list) should be cancelled.I have created a custom table for task.Providing you the BR and Script Include screens...
Hi Community, We have a requirement where we want the email that is sent to the user upon creation of an RITM to be in the additional comments as well. So, basically when the email is sent to the user when an RITM gets generated that email should als...
I have 9+approvals showing in service portal but when I open that , I am able to view only first page of approvals that is 8 approvals. I am not able to see the next button to see all the approvals. Then If I impersonate with my manager I am able to ...
Start date- should be today or any dateEnd date- it should be within 60 days from start date. Require client script (catalog form)
Need client script for this: Start date- today's or any date End date- it should be within 60 days from start date. Or else error should get displayed. In servicenow
HI Team, If we didn't get any interaction in 24 hour (in weekends) and 16 hour in (weekday) then I have to create incident.we can achieve it through scheduled job but I am unable to apply logic.Please some one help me here?Thankss
