hello, When I use global search, I get very minimal data on requested items. When the incidents come through it looks great. How can I get my requested items to return data like short description and description? Please see image below.
I have a notification on the demand (dmn_demand) table in which I'm trying to include the value of a field from another table. I'm not sure of which table to use and am not sure if my script is correct. I created a mail script and am calling it from ...
Please provide me email script
Hi Guys! I am trying to hide the empty variables on my form but it seems like it is working for the variables that are not under/in my Catalog UI Policies. Every variabel that i have under the Catalog UI Policies is not affected. It i can see that th...
Good Afternoon, I have a dilemma where I am firing an event via a UI action to trigger a notification. At present this is on the problem table but I am having issues pulling in details from the problem task table which is also needed to go into my no...
I am trying to select set user per quantity but it doesn't work and also save button is not in the frame , please let me know what to do in this case
Hi,Can i convert my instance to old look and feel if yes please help me how to configure it.Below mentioned instance is Vancouver instance looks like older version :Image1: Please find the below SS which are for the Vancouver instance which is my PD...
Hello All, I've a request to remove a user from the groups with ITIL role if he doesn't login for 60 days by only using Flow Designer. Please help me with the design flow. Thanks in Advance.
I have a html file. I want to create a KB article from this html file content. How to do that ?
Hi All, I have created a HTML document template which is a PDF. I would like to attach this template to the RITM whenever a particular form gets submitted.Can anyone suggest how we can achieve this. Thanks in Advance.
I have one group approval on RITM after request submit in that group there are two persons for approval 'A' and 'B' .My requirement is when the request is submitted by 'A' want to skip approval.
Hi All, I have a custom table which is extending Task table so all the task fields are inherited in custom table. Existing configuration- When the ticket is marked as closed, task fields(which are on custom table form)- 'closed' and 'closed_by' gets...
Hello, I am trying to integrate ServiceNow with Cisco Call Manager. Looks like CISCO Call Manager supports AXL API: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/devguide/9_1_1/xmldev-911/axl.html Now I am trying to build the integration....
Hi,We set "Attribute = no_truncate" In the additional comment field of the incident table.HTML tags are displayed in the list view.Please tell me how to prevent them from being displayed.Thanks in advance.
User should not change the state value from list view (clue:data policy)
