What is sn_ws_err API and how to implement it's methods?
Hello, Can anyone explain what is sn_ws_err API and how to implement it's methods?
Forum Posts
Task list – State filter shows duplicate values for same label (New, Work in Progress, etc.)
Hi Community,I’m working with the Task [task] list and trying to filter records assigned to me based on the State field.When I add a filter like:Assigned to = (me) State is one of New, Work in Progressthe State choice list shows many duplicate values...
How use a client script to check which fields were modified?
I am writing an onSubmit client script on the Incident table. The goal that it will perform a certain action if the form was modified, except in the case that only "assigned to" and/or "assignment group" are modified. I am currently using g_form.modi...
Resolved! RITM has multiple requests(group1,group2 ), if g1 got approved then g2 requests no longer required
Hi AllI have two subflows attached to a flow. the subflow 1 triggers when the space is one of 1, 2, 3 subflow 2 triggers when the space is 3 4 5 I have selected 1 and 4 so that both subflows triggerand in subflow 1 it will go for approval request onc...
Resolving Related Incidents before a Problem is resolved?
Hello! I am trying to configure Problem but am running up against issues with notifications and process. I thought that Incidents should be resolved when a workaround is available/service is restored, and then the Problem can remain open for root cau...
change alert popup position
Currently, all alert popups in Case and Incident views under CSM/FSM workspace appear at the top of the screen. The requirement is to explore the possibility of repositioning these popups to the middle or bottom of the screen for better visibility an...
Resolved! Time zone on the user preference section
Hello Community, I am working with the Employee Center portal and would like to remove the Time Zone field from the User Preferences section. Could someone please guide me on: Which widget is responsible for rendering the User Preferences section in ...
Resolved! How to insert Hyperlink into Resolution notes under Incident Form
Hi, knowing that Additional comments & Worknotes are support HTML to insert Hyperlink but how about Resolution Notes/Closed notes add hyperlink, possible? and How?
Blank variables are not visible in catalog task for Now Agent app
Hi, Has anyone encountered this scenario where empty/blank variables are not visible in catalog task in Now Agent app. We are encountering this issue as variable is mandatory in catalog task however its not visible in Now Agent so it got skipped. I ...
How to find a field which is inherited on hundreds of tables
Hi All, I have one filed which was inherited on 400+ tables, so now instead of hard code deactivating on all tables I need to find this field parent table so if I deactivated there than it takes down on all 400+ tables please tell me the best approac...
Working/ Testing without Admin role on QA/PROD
Hi All, I want my testers to Test in QA environment and cross verify the things in PROD after code movement but i don't want to give them Admin Role on PROD and QA as well. Can you please suggest the best strategy or what role apart from sn_read_on...
snc_internal can t see reference field in service portal
Hi, I encountered this problem. i have a catalog item that is not available for snc_external. all looks good with itil and admin user. But with snc_internal user they got empty list for a reference variable that reference a personalized table.Could y...
Resolved! Coaching Assessment
Hi everyone, We are testing the Coaching portion of ServiceNow Currently we are only going to use it through manual creation from the sn_coaching_assessment table. It's mostly an OOTB experience, except for some changes to the form layout. We've ad...
Function of glide.import.error_message.generic property and steps to test it
There is a requirement to turn off verbose sql messages in servicenow which can be done by enabling the property glide.import.error_message.generic to true. What is the impact of this?Additionally, what are the steps to unit test if this property is ...
How Do I Bypass the Requirement for Any Change Request Approvals in my PDI?
SpoilerHello. I need to disable any need for Change Request approvals in my PDI instance. I am working on a POC that uses an automation software and Ansible ITSM. For simplicity reasons, I need to be able to jump between the CR states (New, Assess, A...
