Resolved! How to set current date in the Date field?
Start date is a Date Field. It should populate current date only when the B choice is selected on the A field. Please help me.
Forum Posts
Resolved! ServiceNow Wildcards
What is Popular WildCards in ServiceNow ??
Weekend SLA Timer Not Running – Need Help with Schedule Configuration
Hi everyone,I’ve configured multiple SLAs with different response and resolution times—one set for weekdays and another for weekends. All SLAs are moving to “In Progress” as expected, but I’m seeing an issue:The weekday SLA shows Business Time Left c...
Wrong mapping of assignment group and owner profile
1)For example fred is caller and he is in group x and group y So when i sumbit incident the owner should be fred and assignment group and owner field should be based on two groups x or y not anyother If I create a incident it is mapping to any other ...
Resolved! How to add Kb Link to the incident worknotes while attaching KB to the incident.
Hi Team, I have a requirement, When attaching a KB article to an incident (using the context search in the middle of the incident form), the link text should be copied to the work_notes and not the comments field. Remarks: Agents sometimes use the at...
View Assessment button in Change Record
Hi all I am able to see the "View Assessment" button in the Change Record in SOW under the Record Information Tile but only in the New state. Once the state transitions, the view assessment button is not available, it disappears. Does anyone know whe...
How to get users having only ITIL role but not admin role
How do I get users who have only ITIL role but not any other role like admin role?
SAP Integration
Hi All,I implemented an integration with SAP where we have three connectors across the Dev, UAT, and Prod environments. The web services provided by the client are different in each environment. These web services are used in catalog forms and flows....
Automatically assign an E5 or other license to the user using Flow Designer
Hi Team, Currently, we are using the Manage User License catalog item. Once the approval is completed, a task is created for the Security team, and they manually add the specified user to the mentioned license.However, the requirement now is that onc...
Resolved! c.server.get not working in service portals
I have a requirement where user should get informational message if he is trying to attach a file of more than 3MB on a portal. I'm trying to get this functionality done over a widget itself.below are my client controller and server script.Client con...
how to set prefix text
HI I have a requirement Like Filed names : Check in Field name : checkin Name if Checkin is Yes the CheckinName field should fill with ("Today_")if Checkin is No then CheckinName field should fill with ("Tomorrow_")How to archive this in catalog onch...
Resolved! Sort change tasks by order field
Hi, I have a copy of the normal change workflow that i am creating different tasks based on the category used. I have been able to get the tasks to be created and set the order field on each of these which uses a seperate task workflow. The requireme...
Resolved! Need ITSM guidence
Hi everyone,I need some guidance. I’m good with ServiceNow concepts, but I’m struggling with real-time scenarios due to limited hands-on project experience. Because of this, I’m finding it difficult to clear interviews.Can someone please help me with...
Change Calendar Integration with Google Calendar
Is it possible to sync Change Calendar entries from ServiceNow to Google Calendar so stakeholders can view change windows on their personal calendars? If this is supported, what setup is needed to make the Change Calendar publish events to Google Wor...
How to Create a Button in RITM Worknotes for a Specific Catalog Item with Conditional Visibility?
Hello All,I have a requirement where I need to add a custom button in the Worknotes section of an RITM (Requested Item) for a specific catalog item. The conditions are:The button should only be visible after the associated task is completed.When clic...
