In change Request, why flow skipping to authorize state(moving assess to scheduled directly) but where as sometimes its moving to authorize state and asking for one more approval. can someone explain me whats happening in change request normal workfl...
Hi All, I have requirement to set a default question list for the resolution notes and then doing a character count before the incident is resolved. The default questions on the resolve notes are to be set as : Who resolved the call? What was don...
Hi, I'm raising a request from portal but it is redirect to catalog home page. But i need to redirect to ticket page like below.Please help me where should i change?Thanks
Hi I have 2 drop-down fields, Type(String) and State(Integer). I have 2 options for Type field: Planning & Implementation. When I select Type as Planning, state field is displaying some choice values, (which is expected) then If I change Type as Imp...
Hello, This is my first time trying to do this and I am not sure how. I need to create a template from System Definition and after call that template in an inbound action to consistently fill the short description and CI fields based on the subject. ...
function commentsDialog() { gsftSubmit(null, g_form.getFormElement(), 'comments_dialog'); } var gr = new GlideRecord("incident"); gr.addQuery('number', current.number); gr.addQuery("element", "comments"); gr.query(); if (gr.next()) { var no...
Is there a way to give access (at least read) to Dashboards to users without giving them itil role?
In real time scenarios how we will transfer data from dev to text and text to Prod instances? ways? methods?
Hi Can anyone suggest me the best way to remove 'DELETE' UI Action from incident table and it should not affect the parent task table. i duplicated the DELETE ui action with less order and add one more condition in it-- '&¤t.getRecordClassName...
I have a 2 fields requested for(reference field) and host(reference table) in multi row variable set. Now i want to filter records in host field based on user selected in requester for field How to acheive this. Any help would be appreciated ...
Hi Community, I've a choice list with 4 values inside. This choice list is in UI Page and also in form. How can I restrict some of the values inside choice list to certain roles ? How to code to restrict it in both UI Page and in form ? Below is the ...
Some fields are incomplete: - this error is coming in portal for not filling the values for mandatory field , but after submitting the form also this error is staying on the form , its not disappearing for some users and for some users its disappea...
Hello!, I have a requirement of creating new field, field type should be "HTML Script". HTML Script field will be using in while configuring "e-Mail Notifications" similar type of field I have to create on custom table. While creating a new field "H...
Hi, I have created catalog item and also workflow is attached to create catalog task but after that i want to closed catlaog task state to closed complete and also validate RITM is also complete or not. Below are the steps which i created. I do now i...
