Forum Posts
Resolved! Actions Menu not showing
Hello I'm trying to update multiple incidents using the "Actions menu", however I can't seem to find it. Is there any way to add the actions menu? This is a new zboot OOTB instance on San Diego. ThanksMatt
Duplicate mails are getting generated
Hi, Whenever the enhancement record is created and assigned to group mail need to be triggered which is working fine but suddenly 2 same mails are getting send to the recipients and i have checked the message id in the header part of the 2 same mails...
How to get value of reference field using server script
How to get value of reference field using server script
Data Pill showing backend value in flow designer.
Hi All, I am working on the flow designer. In Create Catalog Task action we have short description field. I have select some data pill in that but they are giving backend value. For example: Environment : dev but it should be Dev (Display value). En...
Resolved! Advanced Work Assignment True Auto Assignment?
I've set up an Advance Work Assignment scenario--queue, service channel, etc for incoming incidents. Works fine. Looks pretty cool. But, I find the auto assignment misleading in the documentation. Yes, it automatically assigns the incident to a g...
Resolved! Field values displayed on the form but list shows empty column
Hello all, I wonder if anyone can shed any light on the below issue ?Record update - I'm updating some records via transform maps, One of the field maps is using an IF statement (example below : This used to work fine but now when i run my data in i...
Resolved! Report on UI Action being clicked?
On our incident form we have a UI action named "Escalate." Is there a way to create a report to see who has clicked on that UI action button?The reason for the ask is trying to see which of our level 1 agents are clicking the escalate button. Wanting...
Resolved! How to get user all roles
Hi I have requirements : there is a Custom table A and its extending to User table and then i want to check those users roles. Which is in Custom table and How many roles have each user. There is a possibility to repeat the user name in custom table...
Resolved! Change calendar report
Hello I'm trying to configure a change calendar using standard reporting. I'd like to show the full duration of each RFC, however "event to display" does not allow me to select an option which will show this. I can only select one specific date for t...
I want to display all catalog variables on notification
Hi Team, I want to display the variable in notification which is available on the catalog form, i will create the notification on sc_task table, before that Can anyone suggest the sample email script here. Assume variable name is "requestor". Thanks ...
How to calculate total time duration of pending status in incident
We are trying to calculate total time duration in pending status
Resolved! How do I enable the Idea Module in the menu?
Trying to complete some labs and don't see the option for Module in the Idea section. I don't even see the option on this list either:
Table ast_contract
I cannot access the ast_contract table from a Business Rule for RITM. any idea why this happens? If you run a background script with the query the result is correct. Thanks, Victor
CAB Meeting Attendees customization
The CAB Module currently configures attendees for any CAB meeting by pulling in CAB Managers, CAB Delegates, CAB Board Members, and the 'assigned to' field for individual change requests. Please change this to include the 'Change Requester', 'Change ...
| User | Count |
|---|---|
| 35 | |
| 26 | |
| 18 | |
| 12 | |
| 8 |
