Hi, We had a catalog form, after submission a RITM is created and catalog task, when we open the catalog task and selected a option in drop box a info message should be appeared.. so this info message should be visible in task level but not on catalo...
Hi Team, I completed my CSA, and want to do CIS ( ITSM), How much does it cost for a voucher? Please suggest ThanksAshok
Hi Everyone, I have created a UI macro to open Teams chat. Need to hide this UI macro based if the field value is empty. I have written something like below, however its not working . Can anyone suggest how I can acheive this. <?xml version="1.0" enc...
I have a requirement as below where need to check difference between two different type fields field 1: duration field field 2 : duration field field 3: data/time field Need to calculate below equation: field_1 = difference (field_2 -field_3) I am n...
Hello Experts, How to show variable set variables in the report (sc_task).Could you help me in this case.
Hi Community Members, I am struggling with one part of my requirement, When Job Responsibilities- 'None', then 03 Variables Fields- Task entry, Duties Entry & Responsibilities Entry should be Invisible (Hide) but currently these 03 variable fields ar...
Respected Community, When Selecting 'Task' (Choice) in Variable Field- Job Responsibilities, then only a Variable field- 'Task entry' becomes Mandatory & Visible. *Outcome (Achieved but with Gap below)- When Selecting 'Duties' (Choice) in Variable...
How do I improve the contextual search results email notification? Keen to see if anyone has improved the out-of-box email notification for contextual search results (cxs_EmailSearchResults). Only documentation I can find - https://docs.servicenow....
we have implemented virtual agent for itsm and we are planning to do it for hr onboarding can we have different branding for two personas? currently we have one branding for bot when i click on virtual agent its redirecting to same branding?
Hi, I need to show an alert when attachment is not added while submitting the request. I am using On Submit client script. var cat_id = g_form.getValue('sysparm_item_guid'); alert(cat_id); var gr = new GlideRecord("sys_attachment"); gr.a...
Hi, I am using below script for Incident rest Api in the business rule. The script is working but I need to set the url dynamically as we have so many Servicenow client instances where we need to create a incident. Please anyone help me how I can s...
Hello, I have a demand where user wants to extend the SLA from 24 hours to 48 hours for a particular group. Can someone please help me with all the steps how can I change the SLA time from 24 hours to 48 hours ? User has provided only Group name for ...
What is "Handling Duration" for interactions record. The information is not showing from the Interactions table. How do I fix this? Thanks.
I'm trying to use the Classification PI model to predict the Assignment Group for a Request Item using data stored in a catalog variable. When i get to Step 3 (select the input data that is helpful to predict the output field) There's no option to se...
Thanks in advance for taking time to read and respond to my question. I created a workflow with 2 tasks, after 1st task an email should go out to the user in the Requested for field on RITM with a link to a kb article , so I used a notification activ...
