Dear Team,Good Day to All, I’m looking for some help into SLA Reports on Task SLA Table.Request you to please help me with below conditions. Current Month Breached SLA (%) = (count of requests not resolved in 10 business days in current month / total...
Hi everyone. I have a question regarding the sort order of Knowledge Articles. In our Knowledge Base, when a user selects "Views" as the sort criteria, articles are displayed in order of view count. However, I would like to know the logic when multip...
I passed my CSA exam on Monday and wondering how the delta exams work. I just got an email about Zurich delta exams from ServiceNow university and wondering if I will have to take the delta exams? Also when do I pay the maintenance fee to keep the ce...
Hello; Hello i want to auto populate fields on asset form for the assigned to field ; but I have probléme on ITAM Workspace; My client script works on back office normaly but it dosn't working on ITAM Workspace!Have anyone an idea about this problem...
hi everyone, I'm working in the project where we have customised the SLA Default Flow. The problem we're facing is regarding SLA is not being breached rather cancelled. We have checked everything like SLA definition, all the states are defined but s...
Hello everyone, I'm seeking information about how the auto-approve feature functions works in ServiceNow for the Qualys CMDB sync. Currently, there is an issue where certain Configuration Items (CIs) are not being auto-approved, and I'm keen on unde...
Hello,Let's take a use case (or actually a set of use cases) where users should be able to request different operations related to a given item. Let's say for instance operations such as installing, moving or disposing a server. Knowing that these us...
Hi All,I was going through CSDM - Data Foundation NowLearning course. I need to difference b/w Asset and CI with respect to ServiceNow. As per the course it is stated that Applications, Virtual Servers, Web Sites, Cloud environments etc are all CIs. ...
Hello, New to workspaces.Is there a way to create a UI action button on the form related list called "Export to PDF" so that when the user clicks the button it should export the related list records and user should be able to download. Is it possible...
Please provide business justification/additional information for this request: Need help with a monthly report of Incidents and Service Request which were once assigned to our Assignee Group : Servicenow It ServiceHow we can achieve this requirement.
In our instance:glide.pop3readerjob.create_caller = falseglide.email.create_userid_from_email = trueSo, does the system create a sys_user record when an email comes from an address that does not match any existing user?reviewed the following document...
After we publish the knowledge article by tagging the topic under it for each and every published version it will create a new record under topics in m2m_connected_content table is that a servicenow behavior and let me know where it is configured? ...
The "Granted by" feature under roles is not displaying the correct data. For example, the itil role is granted by group ServiceNow ITSM Versant. This appears correctly under the Inheritance Map, but not Granted by column.
How to report on Problem PTASK Due Date extensions? Advice?What does report criteria look like?Fame and fortune to fast and correct solution. (and points) THX-JJ
Hi Team, In Employee Center, I can see the “Additional Details” section on the My Approvals page in my lower environments (Dev/Test). However, the same section is missing in the Production environment. I have reviewed basic configurations but haven’t...
