Session Code: CSS0171 Presenter(s): Eric Company(s): CERN Abstract: Understand how CERN has taken the ITSM framework far beyond its roots in IT over the last 10 years and how ITIL processes were imple...
Session Code: CSS0281 Presenter(s): Koyin Company(s): Progress Software Abstract: Progress is a leader in high productivity application development platforms with ~1,500 employees located globally. Re...
Session Code: CSS0202Presenter(s): Britt, DorothyCompany(s): ServiceNow, ServiceNowAbstract: You've done it! You own the greatest implementation of ServiceNow that's ever existed! So... why don't your...
Session Code: CSS0245Presenter(s): Arun, Suzanne, FrankCompany(s): Infosys, PepsiCo, ServiceNowAbstract: PepsiCo implemented ServiceNow on September 9, 2018 to transform their service portal and assoc...
Session Code: CSS0236 Presenter(s): Stephanie, Nick Company(s): University of San Francisco, University of San Francisco Abstract: The University of San Francisco has been a ServiceNow customer since ...
Session Code: LAB1635Presenter(s): Carol, RobCompany(s): Servicenow, ServiceNowAbstract: Most service organizations take a tactical and reactive approach to customer service. In this lab, you’ll have ...
Session Code: BRE1146Presenter(s): KatieCompany(s): Mondelez InternationalAbstract: Mondelēz International has recently started the journey to transition from a legacy on-premise HCM to Workday, and h...
Session Code: CSS0048Presenter(s): NicholasCompany(s): Randstad TechnologiesAbstract: There is nothing more transformative than adopting ServiceNow for your organization. Typically, this begins with i...
Session Code: CSS0065Presenter(s): KerryCompany(s): MacfarlanesAbstract: Lawyers bill clients in 6-minute increments and when IT doesn't work, they get angry. Calls were being recorded in an eighteen ...
Session Code: CSS0167 Presenter(s): Dan Company(s): Kinetic IT Abstract: IT departments have been using ServiceNow to great success for many years, but how can we take those successes and apply them t...
Session Code: CSS0074 Presenter(s): Jim Company(s): Assurance Abstract: The deployment of ServiceNow became a catalyst event to reshape and rebrand our internal employee IT Help desk. The transformati...
Session Code: CSS0035 Presenter(s): Linda Company(s): Brookdale Senior Living Abstract: It’s difficult to find a single individual, under budget, with ServiceNow and UI/UX experience that can look at ...
Session Code: BRE1149Presenter(s): Robert, VenkatCompany(s): GM Financial, GM FinancialAbstract: The purpose of this GM Financial project was to assist the Vulnerability Remediation process by accurat...
Session Code: CSS0166Presenter(s): JamesCompany(s): Suncor EnergyAbstract: Before Suncor embarked on a large scale ServiceNow deployment, we stepped back to envision what we desire in our future state...
Session Code: BRE1597Presenter(s): Don, Libby, Dan, Archana, DanCompany(s): ServiceNow, 7-Eleven, Adobe, ServiceNow, West CorpAbstract: A Speakeasy isn't your average Knowledge breakout session. It's ...
Session Code: BRE1633 Presenter(s): Lokenath, Sarup Company(s): ServiceNow, ServiceNow Abstract: Self-service in the form of Knowledge and Communities can help to reduce effort and improve satisfactio...
Session Code: BRE1634 Presenter(s): Venki Company(s): ServiceNow Abstract: How do you provide service to external customers today? Does it connect your customer service team to the rest of your compan...
Session Code: LAB1618 Presenter(s): Kalyan, Brad, Aman, Anson Company(s): ServiceNow, ServiceNow, ServiceNow, ServiceNow Abstract: How do I upgrade twice a year? What can I do to make ServiceNow upgra...
Session Code: BRE1594Presenter(s): Stephen, MatthewCompany(s): IDC, ServiceNowAbstract: As enterprises go through digital transformation, they're investing heavily in new business services, digital as...
Session Code: KBP1590Presenter(s): Kevin, Bob, David, Frank, JenCompany(s): Dominion Energy, Dell, IAG, Dolby Laboratories, ServiceNowAbstract: Is your legacy portal no longer meeting the consumer-sty...
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