Zing vs AI Search + AI forum

I know some of you have questions about Zing vs AI Search. I've been combing through YouTubes in some of our channels and came across this: Employee Center Academy: Search Configurations (Zing + AI Se...

Knowledge Manager User Group Slides - from 6/28 & 6/30 now available!

If you missed our Knowledge Manager User Group live session or simply would like to review the slides, look no further! You can find them below! If you missed the session and would like the recording,...

Information Architecture - what do you want to learn?

Hey all, Guess what? I found the right person/group for the conversation on Information Architecture, and they are going to present at a bonus future session! They've offered to speak to how we’ve des...

New KM Blog series

Hey all! I've been working on a series of km blogposts and the first one is posted here: Now on Now: 7 tips for knowledge managers to increase self-service (new blog). We have a bunch more planned and...

Date change for next KMUG! June 28/30

Quick update on next KMUG sessions - originally scheduled for June 14/16. We have a company wide internal meeting that rolls through our global teams in the month of June and making it challenging to ...

Question from last week's KMUG

Hey all, during last week's KMUG the question came up around how we discontinued our Wiki site, as a place for content to be stored. Our Wiki was where our Product Documentation was stored at the time...

Knowledge Manager User Group Slides - from 4/19 & 4/21 now available!

If you missed our Knowledge Manager User Group live session or simply would like to review the slides, look no further! You can find them below! If you missed the session and would like the recording,...

Tell me about your knowledge best practices!

We want your stories and best practices with knowledge management! Totally inspired by a recent post, our first Knowledge Cafe, and everything you all shared, what are things you do that have helped y...

Knowledge Manager User Group Slides - from 2/15 & 2/17 now available!

If you missed our Knowledge Manager User Group live session or simply would like to review the slides, look no further! You can find them below! If you missed the session and would like the recording,...

Dates posted: KMUG cafes - extra chance to meet up!

While we normally get to meet about 6 times a year in our Knowledge Manager User Groups, I've heard the request that you all would like to meet more often. And we love that! I brought up "Knowledge Ca...

KM recordings information

UPDATE UPDATE: If you requested a past recording, you should have received that this morning. (If you didn't get what you are looking for - or need something else, please comment here or email me jaim...

New blogpost you might be interested in - "Dynamic rendering on Service Portal pages for Search Engine Optimization"

Happy Friday! Raghu came across this post yesterday and thought you all might be interested! Dynamic rendering on Service Portal pages for Search Engine Optimization

Knowledge Manager User Group Slides - from 11/16 & 11/18 now available!

If you missed our Knowledge Manager User Group live session or simply would like to review the slides, look no further! You can find them below! If you missed the session and would like the recording,...

Knowledge Manager User Group Slides - from 9/14 & 9/16 now available!

If you missed our Knowledge Manager User Group live session or simply would like to review the slides, look no further! You can find them below! If you missed the session and would like the recording,...

INPUT NEEDED: New features coming to Knowledge Manager User Group sessions!

To celebrate our 1-year KMUG-aversary (Knowledge Manager User Group) with our September sessions, we are introducing a couple new features, and we'd love your input! You asked - and we are now making ...

Knowledge Manager User Group Slides - from 7/13 & 7/15 now available!

If you missed our Knowledge Manager User Group live session or simply would like to review the slides, look no further! You can find them below! (If you missed the session and would like the recording...

User Group Survey - we want to hear from you!

Happy Friday everyone! We are close to celebrating our 1 year Knowledge Manager User Group anniversary, and we would love to get your feedback on how the sessions are going. I've created an anonymous ...

Welcome to the Knowledge Manager User Group: New here and not sure where to start?

If you're new to our Knowledge Manager User Group, you are in the right place! Past slide decksSeptember 2020November 2020January 2021March 2021May 2021July 2021September 2021November 2021February 202...

UPDATE on PAR Dashboard How to Session - bdtableau - what would you like to know?!

***UPDATE 6/25: The session on the PAR dashboard has been delayed a few months, while our data analyst is out on Paternity leave with his newborn.  We want to give you the best amount of information,...

Did you miss today's Performance Analytics Dashboard Session? Or want to hear more? 👂

We have a new KB about the questions you submitted for the Performance Analytics Dashboard - you can find it here! If you missed today's Performance Analytics Dashboard session, and would like to list...