I want to make menu item hidden in UI Builder
This is Flow Which I created As you can see when we right click on node Menu item is showingI want for particular condition My Menu item should visible I want to make them Dynamic Any Idea how to do it ?
Forum Posts
Delta Records pull from ServiceNow Table API
Hello I have requirement to pull Service Now Table API Datae.g. sn_hr_core_casesn_hr_core_profilesn_hr_core benefits etc. What is sys_created_on and sys_updated_on fields ? 9/14 8 AM pulled 1000 records9/14 11 AM want to pull only changed records or ...
One OOTB BR runs when i update assigned to person in the HR case.
I have a weird scenario, Here when I create a "sn_hr_core_case_talent_management" record it has two description fields , one is normal description and the other is rich description (HTML type).When I submit a record I fill in the details of rich desc...
How to display Open Duration in ServiceNow filter view
How do I configure my filter page in ServiceNow to display the Open duration? In my view, I can only see the open time but no duration underneath. What setting would I need to change to display this?
Knowledge Translations report
Hello Team,We need help in creating a report which shows how many articles in a specific knowledge base doesnt have translations. We also need help in finding articels which has translations to an outdated or retired parent article. Can you please he...
Remove Preview Option and Hyperlink in Form
Hi, I need to Remove the Hyperlink and the Preview option from the related link from Agent Workspace View. I am not able to Do it from Workspace View. Any one please help?
How to Implement Customer Surveys in CSM for Retail Chains like Grocery Stores?
Hi everyone!I am currently exploring ways to enhance customer satisfaction in retail environments, specifically for grocery stores, using ServiceNow's Customer Service Management (CSM). I'm interested in integrating customer surveys to gather feedbac...
How to schedule Survey Report along with Incident Number of respective Survey Response records?
How to schedule Survey Report along with Incident Number of their respective Survey Response records ? Is it through asmt_metric_result table or any other table and How?
Entendendo a Diferença Entre REST API e Fetch: Como Utilizar Fetch para Consultar APIs REST
O que é REST API?REST (Representational State Transfer): É uma arquitetura para criar APIs. Não é um protocolo especÃfico, mas um conjunto de regras para construir APIs que comunicam dados entre sistemas de forma eficaz.Funcionamento: Quando você faz...
Bug(?): Linebreaks are doubled after saving
In at least worknotes/additional comments, and the UI display of descriptions, linebreaks are being displayed/saved as double the amount. This started about a month ago. Example below:This gets very cumbersome to read when something is more than a co...
Regarding clarity on inbound email action creation by importing xml
Hi Service now team,I exported the XML for one of the inbound email actions. Can we share this XML with another user so they can import it and create an inbound email action that replicates the same template? If that's possible, do you know the steps...
Issue with parallel execution steps in flow designer
Hello Community,I'm encountering a problem with parallel execution steps in Flow Designer. I'm trying to execute multiple tasks in parallel within a flow, but it seems that the parallel execution isn't working as expected.**What I've Tried:** - Check...
get list of actual_value for corresponding value using rest API
I tried querying sys_choice table but the respnse seems to be missing many entries like for state column in task table entries like assess, authorized etc not present /api/now/v2/table/sys_choice?sysparam_fields=name,element,value,label&sysparm_query...
Creating a Fixed Sidebar, Navigation Bar, or Tabs in a Knowledge Article Template (Vancouver) code?
As close as I can get so far:Fixed Sidebar:<style>body {font-family: "verdana", sans-serif;}.sidenav {width: 130px;position: fixed;z-index: 1;top: 50px;left: 10px;background: #eee;overflow-x: hidden;padding: 8px 0;}.sidenav a {padding: 6px 8px 6px 16...
Service Bridge
Hi All, We have an error on outbound state of provider instance while establishing connection between provider and consumer instance. The error is from subflow Repair RPS Consumer Connection as per the below image. Has anyone faced similar issue? No...
