We considering implementing IT Service Management (ITSM) for our organization and would like to understand the potential costs involved. Specifically, I’m interested in:Software Licensing: What are the typical price ranges for popular ITSM tools?Cons...
Where I can find a document if Service Now meets requirements of 21 CFR Part 11
Greetings,Was wondering what role(s) should I assign Risk Owners in IRM/Risk module in order for them to perform their tasks?There are most probably two roles to be utilized and I'm not sure which is the right one: sn_risk.user or sn_grc.business_use...
inserted table of content in my document template but in the pdf the table of content is not getting generated.<sn-toc>{table of content}</sn-toc> not working
Hi, I am able to pull in the items in Scope of my plan along with their RTOs. This data is not populating inside of the generated PDF of the plan. Is there somewhere else where you have to state the RTO inside of the plan even though we already deter...
, I had a few questions around personal data retention and deletion in Service now Whats the retention period of dataIs there an automated process for deletionHow long is data of employees keptany other sub-processor involved in the processing of per...
Champions Community forum
Greetings,I have installed "GRC: NIST CSF Use Case Accelerator" (sn_irm_nist_csf) plugin and from what I can see, the security controls that were brought over are of NIST CSF 1.1 version.Was wondering how can I update this plugin to have access to c...
Hi all,I just updated the NIST CSF Use Case Accelerator to v.19.0.1 with hope to see NIST CSF 2.0 content.However I am little confused. I don't see there NIST CSF 2.0 specific control objectives.In documentation ServiceNow mentions "Added NIST CSF 2....
Hi all,Wanted to learn GRC module, where to start and what has to be done?Can anyone help me on this?Thanks in Advance.
I need review tasks to not get copied on a change raised using copy change option such that incorrect notifications can be avoided and review tasks wont get added to the new change at new state. I have created before insert/update BR on change task t...
How to add a custom page in ServiceNow sp portal
Hi, I am new to Service Now. We are looking into options to build an integration with ServiceNow GRC offerings. However, I do not see any REST APIs for GRC modules. Any pointers indicating where to start learning about GRC integrations? Thanks
How to pass the dynamic values in script include through client script code . Eg : adi0010090, adi0010091,adi0010026 Those values pass the client script. Any idea help me.
