Dynamic Translation
Hi, I had a query-"where do the logs for Dynamic translation get saved in ServiceNow instance? We are using "Microsoft Translator" for Dynamic translation. Currently we are using client credentials for connection.
Forum Posts
Unable to generate the indicator tasks for multiple indicators at one go
Hi Everyone,We have created one control objective and mapped to the new policy created. We have also created entity type and entity filter. All the entities are reflected in the related list in the entity type record. When I map the entity type to t...
Resolved! ITSM Process Guide for Incident Management, Problem Management, Change Management
Hello Team,Can anyone provide me the link to ITSM Process Guide for Incident Management, Problem Management, Change Management? Thanks,Sunny
Role needed to edit Assigned To in an Indicator Task IRM
Looking for a best practice. I've created Indicator Tasks to collect data from different teams in the company. Since I created the Tasks I'm listed as the Owner and in Assigned To for all 300 Tasks. why can those teams not change the Assigned To to t...
Resolved! How does 'Risk Assessment' result(s) affect Inherent & Residual impact/likelihood scores?
Hi all,A bit new in GRC Risk space.I'm trying to understand how does Risk assessment process affects the Inherent & Residual risk scores, but I'm pretty mych confused: This is what I've tried so far1. Created dummy 'Risk Statement' record (associated...
BCM - Plan Versions
We are implementing Business Continuity Management (BCM), initially starting with IT Disaster Recovery plans. As part of compliance requirements for our industry, we need to be able to produce the versions of each DR Plan that were in effect during ...
What is the best way to capture the consequence of a risk using servicenow advance risk
What is the best way to capture the consequence of a risk using ServiceNow advance risk? There can be more than 1 consequence of a risk.
set specific emails to get to incident replay
Hello All , i am lead the support group and we have few Project that the customer working throw the SNOW ticketing CRM system the current flow is that the customer open ticket support team and few more individual received it throw email and from t...
Notification trigger in one stage
Hello, I want to send a notification when engagement form reach the follow up stage.I already create a filed for follow up group, and i want to send them the notification to follow upis this condition correct ? or i need to add a event registry
Resolved! submit BCM plans for review and/or approval
In the BCM Workspace, I have plans in Draft status, but the buttons to enable submission for review and/or approval are not available. Anyone know how to resolve this issue?
Date hover is showing up wrong value
Hi All, How can I change the value that shows up when we hover over date time fields. I want to change "1 months from now" text(please refer to the screenshot). Any help is appreciated. Thank you
Jira Integration with ServiceNow
Hi All, We are integrating ServiceNow with Jira. Epic is created in Jira but attachments are not attaching from servicenow to Jira. We have created script include . Kindly help me
Unbale to view KB in nowmobile search
Hi Teamam getting error when am opening any KB in nowmobile from global search. We have enabled Ai serach and once you sear anything and then click articles - It shows articles but unable to open articles. from admin login also its throwing error as ...
How to track a Data retention/Blocking concept in IRM and relate it to Information Objects
How would you track a Data Retentions/Blocking Concepts in IRM and relate it to CSDM Information Objects ? In our customer's COE, we want to track which data retentions apply for the various data entities we govern in our process streams. For ins...
Questionnaire for Field Service Mobile Now Agent
Hi All, Reaching out to check if we can change the layout of the questionnaire on Word Order Task, these questions come after the other and builds an exhaustive list, any way that we can have them displayed as a form similar to how they are visible o...
