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Urgent help needed. Tickets in HR workspace not opening

Jack62
Giga Guru

Evening/morning all

 

I have an issue in HR Agent workspace in which none of the records are opening from the home page. when clicking on the record number I get javascriptvoid(); on the bottom left hand side of the page. This issue only happens when clicking into records on the home page within report widgets. For instance if I click on a record in the lists view it opens fine. the first snippet below shows a sample report widget, if I click on any of the case numbers no reports open. 

 

Jack62_0-1703035479866.png

 

in the second snippet below, from the lists view I can open the same records that I cant open in the above screenshot

 

 

Jack62_1-1703035610186.png

 

Any thoughts?

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@Jack62 

when was the last time it worked fine?

Did you upgrade recently and started facing this issue post-upgrade?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader