Configuring Virtual Agents
I was wondering how and where does one have to sign up for to be able to create a custom virtual agent, by creating topics and everything. What steps should I take?
Forum Posts
Do we need Microsoft Azure Translator Subscriptio for Dynamic translation even if we have Now Assist
We have installed Now Assists in our instance Xanadu patch 7, Dynamic translation is not working. Do we need to have Microsoft Azure Translator Subscription.
ServiceNow Developer Program wants to reclaim my instance but I need it. Please help
I received a mail from ServiceNow Development Program team telling me that my instance will be reclaimed by 4th June EOD. My instance had not been waking up since maintenance, that's why there was inactivity. I have requested them to not reclaim my i...
my ui action buttons are not working
in my incident table my mandatory field caller is not working .i a unable to acess the reference tables and my created ui action buttons are not working
Resolved! limit Now Assist option
Hello Community , How can I can 'limit' the options in Now Assist? As seen in the screenshot, how can I limit some of the options?Thanks and Regards,
Now Assist for Federal
What is the FedRAMP status of the NOW Assist skills? What federal clients are already using them?
Now Assist Q&A results should show summary based on User's Location
Hello All, We have enabled Now Assist QA in our ESC portal and today it is generating summary as expected. We have enabled Result improvement rules to boost action based on user's location. Which works fine too. However we have a requirement that the...
Resolved! PDI not loading post maintenance
My PDI is not opening since maintenance on 16th May. It's forever showing 'loading'. Any idea what it could be?
Create an Incident from Alert automatically using AIOPs
Hello,I want to know if it is possible to create an Incident from Alert automatically when user clicks on 'Analyze' button.I know that, using Alert rule it is possible. But, that should not be manual process.Requirement is to create an Incident from ...
Help Needed: ServiceNow to NetSuite Integration Using OAuth 2.0 – "User Not Authenticated" Issue
Hi Community,I'm currently trying to set up an integration between ServiceNow and NetSuite using OAuth 2.0. On the NetSuite side, I've been granted all the necessary roles and permissions. However, I'm running into a persistent issue.Whenever I attem...
PDF link is not working in agent but it is working in portal
In HR catalog form in description field added the pdf to open .It is working in portal side but not working agent workspce
Resolved! Agentic Ai workflows in csm,itsm,hrsd
hi everyone currently i am working on how now assist works in CSM,ITSM,HRSD.i have an idea how to configure for now assist , now i want some information about how agentic ai works in CSM,ITSM,HRSD, can anyone suggest me how to configure it ,i need a...
In CSM Configurable Workspace, Case summary by Now Assist component to generate a summary button
In CSM Configurable Workspace, Case summary by Now Assist component to generate a summary button is missing in ServiceNow workspace but available over the native UI and Now assist panel
Now Assist for Telecommunications, Media and Technology (TMT) Test Case Summary Is not appearing
I have Installed the Plugin for Now Assist TMT But Test Summarization is not appearing here
Resolved! How to add custom field in Now assist case summerization
Hello , My client wants to use custom fields instead of the standard description field for case summarization. How can we set this up? They are not using oob description field in the case , instated there are using custom field on the description P...
