Resolved! Regarding Custom skills
How can we are able to feed pdf data in now assist custom skills?
Forum Posts
I am looking for a way to make the text displayed at the start of a virtual agent chat in Japanese.
I am looking for a way to change the phrase 「Answers generated by AI. Review for accuracy.」 displayed at the start of virtual agent chat to Japanese.The following verification was performed on the demo instance(ver.Xanadu) to change the 「Answers gene...
Connecting to agent is not happening in CSM
hi everyone Even Agent is availaible,In portal live agent availiblity is showing false ,and sometimes if it avalibale it displaying message like thishere agent is available can anyone help ,me to solve this
How to Add a search resource in the Agent Assist under contexual search menu
Hello Everyone,Kindly suggest how should I add a new search resource in Agent Assist icon.There are by default 4 options her, I want to add two more how should I do that>Thank you in Advance
Now Assist
I want to create to features in now assist suppose i want to create a feature such as resolution notes of incidents then how to do it what is the correct approach to make that feature and how to integrate it in now assist
how to get assignment date, when a ticket is assigned to a person
How to generate a report where we want to fetch the date , when a ticket was assigned to a pariticular assignee. No common fields I found under assigned to or assignment group.
Issue with new service channels in service operations workspace Agent chat
I have created new Service channels like Incident & Request but I am not seeing those new one's in the Service Operations workspace inbox. only Chat option is coming. If anyone has any idea or something. please feel free to post your thoughts
Is the Document column in the Now assist log metric backup table a reference field?
Hello Community , In the Now assist log metric backup table, i see that the Document field is a reference field and not a string field, But when I try to create a normal report using the Now assist log metric backup table , the Dot walking of the Doc...
Hide OOB Now Assist Side Panel Prompt Message
How can I hide/deactivate displaying red crossed verbiages on now assist side panel?
AI Agent Use Case not running in Now Assist Side Panel
I have created a use case and associated AI agents. When I open the Now Assist side panel, it doesn't show any output, but it displays results when tested.
Resolved! catalog item form design
I am working on Catalog item form designing part of that Role type and Role name two variables are created. in Role type variables are having jar1, jar2 options are having , in Role Name variable having the options Mug1,mug2,mug3,mug4,mug5,mug6.suppo...
Can we change button colour in Outlook Actionable Message (OAM) in ServiceNow
Hi all, Is there any option to change default color of action button- Approve/Reject/View Details? Regards,Saranya VS
Resolved! unable to print the value from email script to email body
hi, I am trying to get a value of a variable from a catalog item in an email script and i have to get the last four digits of that number and getting the last four digits of it.I am sending it to my email body and i am printing it there.When the emai...
how to update category and sub-category fields in closed incidents
how to update the category and sub category fields in the closed incidents
