Conversational Variable
I want the Record Producer to have a Conversational Variable like how the Virtual Agent works.
Forum Posts
How can i increase the response token in the Skill kit
Currently i am working with the now assist skill kit, and when it is returning the response, the output trimmed due to limitation of the response token of the now generic LLM. Which i don't seem to able change the response token limit. Is there any w...
Resolved! Seeking Guidance on ServiceNow Career Path
Hello ServiceNow Community,I am Masthan Reddy Pagadala. I am reaching out for guidance as I begin my career journey with ServiceNow. I have a background as a Sales Operations Analyst, where I worked extensively on data analysis, reporting, and proces...
Resolved! I cannot Access 'Now Assist AI Agent Studio' in my instance
Hi Team,I am looking to access 'Now Assist AI Agent Studio' in my instance, but cannot find it. What are the steps i need to follow to open or access 'Now Assist AI Agent Studio'.
Playbook "Mark Complete" button does not working.
Hi Everybody i cant use the "Mark Complete" button in the Playbook. When i click with button , anything happend. When I execute the playbook the "Mark Complete" button does not work. The "Skip" and "Update" buttons work fine. anybody can help ...
regarding service portal pages
hey Guys i have 3 widgets on a page sidebar,navbar and homepage .i want to make sidebar collapseable and expandable and based on that the display area of home widget should re adjust .how can i do it without modifying the 3 widgets on the page
VA Now assist Post Chat Survey Ready /In-Progress not in survey instance
VA now assists- Post Chat Survey Ready /In-Progress not showing in Survey Instance? The post-chat survey works with Virtual Agent – Now Assist – LLM. As I checked, the survey appears in the survey instance only after it is completed. It doesn’t show ...
Now Assist for Virtual Agent: Go to request
Not sure this is the correct forum, but we are trying to adjust the VA for several portals and trying to have it work in a certain manner. One of those is to have a catalog item open in the same / parent window. We have tried using the URL Mapping an...
How to change/ remove this message from Virtual Agent conversation?
Hello everyone, Recently I was making AI agents and configuring Now assist skills. But, I wanted to change this message "Sorry, there was a problem on my side....." Please explain me where to change this and how to change it?
Was working with the agent to agent plugins
I was working with the agent to agent plugin provided by the ServiceNow.Now Assist AI agent EA labApp id: sn_aia_ea_lab But even after installing i don't seem to find how to actually use it to leverage my use case for connecting to the external agent...
Resolved! In virtual agent - Now assist - LLM - How to find the records from different scope , let's type my
In virtual agent - Now assist - LLM - How to find the records from different scope , let's type " Status of incident 0000015" then it will show the incident detials. if user type "Universal request UR00156332" then it will show the all recrods. if us...
How to invoke AI Agent in Virtual Agent?
Hi everyone,I’m trying to integrate and invoke the AI Agent within the Virtual Agent on my ServiceNow instance, but it’s not working as expected.I have configured the AI Agent plugin and set up the necessary configurations.When I try to invoke the AI...
Resolved! how to open 'Now Assist AI Agent Studio'
Hi Team,I am looking to access 'Now Assist AI Agent Studio', but not able find it. I couldn't find 'Now Assist conversational experience' in my instance. What are the steps i need to follow to open or access 'Now Assist AI Agent Studio'.
OOB ServiceNow Skill (ATF Test genrator) not visible in now assist skill kit.
Hi,I am trying to view an OOB servicenow creator skill (ATF test generator) in now Assist skill kit. However it is not available. But the same skill I can see as enabled and activated in now assist admin panel. Am i missing something?
NLQ Synonym for Data Visualization
After reading the documentation provided in Create an NLQ Synonym, the synonym for a custom field isn't being recognized by the Now Assist panel agent as a valid field. In fact if I try several times, each time the field I ask for returns different ...
