Hi everyone,We are using an Employee Service Center (ESC) portal where Now Assist is enabled in Virtual Agent. Our portal includes both HR and IT-related content.We have a requirement to restrict the visibility of Now Assist within Virtual Agent on c...
Hi Community,Environment: Vendor InstanceServiceNow Version: ZurichIssue:DocIntel extraction was working perfectly until4 days ago. Now it exhibits intermittent behavior:- Sometimes extracts and populates fields correctly- Most of the time fails with...
Excited to share my latest project: Health Maintenance Application built on ServiceNow! #BuildMoreWithBuildAgentI designed and developed this solution to simplify how families manage their healthcare activities in one place. Key Features:- Family M...
<p>I am sending payload from ServiceNow Now Assist Agent to Apigee successfully. Apigee processes the request and sends a response. I need help in capturing the response body in ServiceNow and using it to update/display in the incident. Which action...
Hi Team,Could you let me know where I can find the ServiceNow ITSM manual for someone new to the platform? Thanks
Hi everyone,I'm trying to use Now Assist for app generation. We’ve already activated the Now Assist skill, and it appears in the Now Assist panel. However, when we type a prompt to create an app, Now Assist always returns the error:“Sorry, there was ...
Hi, We are having issues with the external connector and indexing of our Confluence instance to ServiceNow.The plugin is installed and we have performed a crawl, but after the crawl and indexing are complete, it’s still not working. We cannot find th...
I have created a custom skill in Now assist skill kit and then cloned it. The first skill is deactivated but I would like to delete it as well. How do I do that? I cannot find actions for deleting a now assist skill.
HiI have A requirement Send notification to Assignment group in "Request Item" when SLA is about to breach in next 48 hours I created by using flow but its not firing event Thanks in advance
HiI have requirement in Request item when SLA is about to breach at on 48 hours a email to send to assignment How to achieve with flowCan anyone please help out Thanks in advance
“I need help regarding CAD payment in my personal PDI. Can you guide me on the process or status?”
I want to trigger the chat summarization skill in a BR for interaction records. Any suggestions here the best way to get this.Not sure after scanning through many articles.
Hello Community,We are working on Agentic AI using Now Assist / AI Studio and facing an issue while trying to promote an agent to appear in the Now Assist panel.Details:Platform release: [e.g., Washington DC / Vancouver]We have created an Agent using...
Hello Community, We are working on a use case where one ServiceNow instance functions as the MCP server and another as the MCP client. On the MCP server instance, we configured both the default QuickStart MCP Server and a custom MCP server through th...
I have created an MCP Server with the quickstart tool incident lookup and incident summarization. Everything is cool, our MCP Client can talk to the MCP Server. Now we added few new tools in the MCP Server and the MCP Client cannot seems to find the ...
