Hi all, Is it possible to modify and customise specifically the Standard knowledge article template (not make a new custom template)? My company is intending to implement an integration between our ServiceNow Knowledge Management and Genesys PureClou...
I've created a breakdown source using the pa_dashboards table. I'm trying to create a breakdown mapping relationship with the sys_ui_navigator_history. This table has limited fields. The fields available in this table are: description & URL. When cr...
I have created a Visualization chart on open incidents, after I setup my "Custom Conditions" when I hit run, the Preview Record List shows 11 records but when I apply the conditions and see the visualization graph, it only has 9 records. i don't have...
Hello Friends,Are there any third-party tools we can integrate into ServiceNow to print reports and dashboards?Thanks
Hello, the filters on dashboard are not functioning properly. See the screenshot attached, the filter is set on a specific assignment group, but it is not applying this on any of the graphs.I have reviewed the settings of the graphs, and they are set...
Hello All, We have P1 Dashboard to monitor P1 Incident , However looks like its not refreshing in specific interval .Can some one help me what could be the reason ?or how can we fix it ? Much appreciate for your help
I have created an indicator to retrieve all of the SLAs for RITMs and to break them down by item owner. For this, I am using the 'sc_req_item_sla' table. I developed a monthly-based indicator and set the source accordingly. I am able to display the c...
I see XLAs often end up as dashboards instead of decision drivers. how are you using XLA signals in ServiceNow to influence triage prioritization or Problem management in real time?
Hello Team , Scenario : We need to Send an escalation mail which is created or opened ticket which crosses 15 days ( 16 days to 30 days )2- 31 days to 45 days)what all conditions can we give to achieve this Thanks for your help!
We have recently implemented a new Plugin called "SLA Breakdowns" which provides a new tab at the bottom of incidents highlighting the duration the incident has been with various assignment groups and at what point the SLA breached. Rather than analy...
Hello Team , I am Preparing a report , however we are not able to see hold tickets my conditions are below My observation:On hold Tickets are not Visible on Task table when I created Tickets on Incident Table tickets are visible for me.what could be ...
Hi Team our team has tickets which were assigned to multiple assignment group before it got assigned to our team's assignment group. The sla had already breached when it was assigned to our team groups I need a report with details of the SLA time con...
How to combine INC, RITM, problems, and change Request in a single Task-SLA report?
Unable to get all open issues (INC, RITM, Change, Problem) at once. Would you kindly assist us with this report ?
