Hello, I am building a report based on a variable on a catalog item. I need to be able to pull the answer choices the customer is entering when they submit the form. The developer created the answer choices for this question using a list collector. S...
which role is required for craeting alert report user had access to report_admin and itil role
When creating a knowledge feedback task type “knowledge gap - manual” in the agent workspace , the button “save” is missing from the form
HI Team, I have a requirement to create a report. I have to show the approvals which are still in requested state for so long and there is a email triggered from flow designer for 3,5,7 days. And I want to show those RITMS which are in requested stat...
I have a report requirement where ,SLA Met % per priority per month for the last 6 months,in which if the SLA is below 70 need to colour it as greenif SLA greater than 70 and less than 90 it should be AmberIf SLA greater than 90 it should be red.Is t...
Currently we have upgraded reporting system performance analytics to platform analytics. when instance is performance analytics we have the analytics hub module. when we activate "Elevate your analytics with platform analytics experience" we are unab...
When we create target on the data visualization with type indicator scorecard the target not shown on data visualization. When there is break down on priority for few reports target is not visible. Attached the target created and target missing snaps...
I have a use case for creating an interactive filter using the 'Additional Assignee List'. This list can be used in a content block on a dashboard to search for incidents. I need to move the dashboard to a platform analytics dashboard, but I don't ...
Hello hello, I'm trying to make a dashboard trough Analytics to show per day how many incidents has been resolved and would like to group it by "assignment group":The issue I'm encountering is that the dashboard only shows the group with the mot reco...
I am trying to create an Incident MTTR Analysis dashboard in ServiceNow Performance Analytics similar to the attached screenshot.Requirements:Incident Count as Bar ChartMTTR (Hours) as Line ChartDual Y-AxisMonthly trendSeparate reports for Priority 1...
I have a indicator where are showing the total number of requests and apply some filter conditions in this.But the problem is score does not matched with show records.For Ex: It shows 6789 records but when i clicked on show records it shows different...
I am trying to add Created Date and Resolved Date filters to a dashboard. The requirement is that the Resolved Date filter should apply only to resolved reports, and if the user selects only the Created Date filter, it should apply only to created re...
Hi, I need to create a report in PA for Incident Resolved vs Created in a single report. I am new to PA. I can create separate report but not sure of combining both. Any path to create or article will be helpful for doing this from scratch. It shoul...
I have a requirement for weekly reporting on Security Incidents which were closed from Last Thursday to This Week's Wednesday. I am using Trend but it doesn't seem to be working correctly for week.
In platform analytics workspace "platform-analytics-workspace/dashboard-library" whenever we try and select the columns on display, the filter shows the column "Owned by" but the screen itself shows instead the column "Created by". See attached scree...
