Performance Analytics
How can we achieve this using performance analytics. I have tried time series using report trend over hours then it will show how many incidents closed in that hour. Is it possible to achieve this using performance analytics.
Forum Posts
Resolved! How to show average time of 2 variables (date type) of a Catalog Form in a Report?
Good morning.!We have a Catalog Item with 2 variables (date type) and we need to show the average time between them in a Report. How can we achieve this. Please help. These variables are present on the RITM.Should we use PA scripts and then call it i...
PA dashboard with widget for incidents nearing breach
Anyone know how to create a performance analytics dashboard widget for incidents that are nearing breach??
Resolved! Difference between Performance and platform analytics
Hi Everyone, I'm new to ServiceNow, Can you help me understand the difference between performance and platform analytics?Both seem to be alike
User is unable to see field Value in report
Hello team , One of user complaining country and region field value is not able to see ? the report is created by user itself .How ever when I am looking for that report that value visible to me it is not visible to user what could be the reason ?...
Resolved! Related list Query for reporting
Hi Team , I have requirment below Report on sc_req_item table where item.name is ABCwith related list condition where task short description = "XYZ" & state is pending/open how do i give Related list condition ?
PA DASHBOARD
how to create a filter condition in PA dashboard -- Filtering must be on a global level - A user should be able to select a name and see all associated Assignement Groups Associated with them and metrics adjusted where they are at a minimum of four l...
Resolved! Need assistance on report building on - # of items in next X amount of days
Hi everyone, Looking to get your assistance on building a performance analytic or a visualization that I am having difficulty producing. The use case is to generate a visualization that showcases the # of onboardings in the next 10 days. As this is...
Dash bord with my cascading filter
Hi Experts I have requirement on the dashboard Creation. I want the field on my dashboard select the table (Incident, problem, change request, Request item) when I select the any option on my table field I want select the respective states of that ...
Resolved! Simple way to determine what roles can access a table
I am looking to find a simple (hopefully!) way to determine all the roles that can access a specific table. Yes, I can look through all the ACLs and I have even tried the Access Analyzer, but I was just wondering if there is a simple method to find a...
Create Leadership Dashboard for Organization Management in Servicenow.
Leadership Dashboard for Organization Management in Servicenow. Rework the Classic: LRL Dashboard & Platform Analytics: Digital Core Leadership Dashboard to be a universal dashboard (not set to a specific team) Can be filtered for relevant criteria (...
Field is not available when we are grouping by
Hello team , We are in Process to Preparing Report, however there is a field called it is not showing when i am trying to do group by Why it is happening ?Dictionary level Can you help me to resolve this ?
Performance Analytics Dashboard Preferred Language
Hey Team, New Dashboard was created. 1st Version was captured with 2 Visualizations True and False. (English) Saved and Exit editing mode. Confirmed in Spanish (or preferred Language) and Visualization appear in Spanish 2nd Version add a Simple Li...
Show group by records with more than 1 record
Hello! I am trying to pull a report for "repeat offenders" in the last 48 hours for the Service Desk. I was hoping to just run a report on the incident table and group by customer but only want to see grouped values that have more than one record. Fo...
