We have a requirement to create a SD interaction report, this includesThe number of incidents that Service Desk has worked on, basically the count of incidents that SD touched. This I am able to achieve using the Table Time worked, which captures the...
Hi I have created a Incident SLA workbench where I am showing the overall SLA achievement in percentage with the help of formula indicator and the number constituting the achievement supported by 2 automated indicators. By default the workbench show...
Hi all,Do you guys know how to activete the KPI's so the data can be collected and displayed on the IT Agent Dashboard? The dashboard doesn't show anything right now.
Hi Folks, Is there a way to integrate Twilio statistics dashboard into ServiceNow Dashboard? Goal is to have 1 real-time dashboard in ServiceNow bringing all the stats from Twilio dashboard to allow the monitoring of key metrics related to call volum...
Will the PA content packs for itsm and HRSDautomatically mugrate do PlaTFORM Analytics
Whenever user was login to ServiceNow they are seeing Time sheet dashboard. i want to update the default dashboard.
Within the new PA (Platform Analytics) Dashboards, my understanding of the ProActive Mining process is begins after creating KPIs and running the jobs to acquire the neccessary data. When the predetermined thresholds, limits, and benchmarks have been...
Need help in creating a dashboard as per the image given below. Can somebody guide me how to do it from scratch. I also need the details of tables from where these data will be fetched to first create the reports and the to show those reports to the ...
Hi,I have dashboard containing Reports on Security Incident Table.Now created an Interactive filter(Custom) to filter by Requests created -Between,on,before, after -Dates that are selected form calender.Now when i load the dashboard and give the fi...
Hi Team , Can you tell me the approach to create the report of below requirement.Based on CMDB Group we need to show Overall score . *Overall score comes of combination of completeness , compliance and correctness. Looking forward your help in this ...
I've been checking that a few Interactive Filters build over the Core UI worked fine, however when moving those to the new experience cease to work and have their purpose. Is there a quick fix or shall I need to rebuild them all. Thanks in advance fo...
Hi All, I have a database view with below tables I have one report on database view and another one on RITM table but it shows difference in record count for DV it shows 54 and for RITM table it shows 58 what can be the possible reason ?? please he...
Hello, I've seen a few posts on the community but haven't found a solution for a new requirement that's come my way. We are looking to calculate a new monthly performance analytic metric, which will show the "median" of how many days it takes to res...
ServiceNow CEO Dashboard is installed, and I get the basics. I need to understand how to get the Bubblecharts to show the third layer (Workflow level) If anyone has more detailed information or has successfully set up the CEO Dashboard, please share ...
Dear All, while adding a widget in PA-Dashboards we tempt to loose the entire widget configuration overnight and / or get weird information within the widget. Not really re-producable it happens and it happens not. Anyone did come across this behavi...
