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Forum Posts

Adding a field with a clicking link to a report

Hello, I have created a report that shows data from a custom table of new hires loaded from our HR system. In that report I want to create a column that is a link to another page in ServiceNow that uses the employee ID as a parameter. I can't figure ...

Bruce W by Tera Contributor
  • 1275 Views
  • 2 replies
  • 1 helpfuls

Populated the location based on country

I have two variables 1. Impacted Country 2. Impacted Location and both are reference variables to cmn_location table Requirement is if user picks country based on country locations should shown to users to select, until user selects the country locat...

Shaik Najma by Tera Contributor
  • 653 Views
  • 5 replies
  • 0 helpfuls

Breakdowns are not working

Hi All, I have added 2 breakdowns i.e.1. Service offering2. Created the new one for 'Cause Category' (which is the field on Incident Form)But, when I select these 2 breakdowns, it shows as below.  Is this invalid combination? And also when I see same...

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How to get Percentage

Hi ServiceNow Community,I need to display a simple daily percentage on an existing dashboard: formula is ::automation Percentage = (Number of incidents resolved yesterday by ITOM or by GenAi/ (Total number of incidents created yesterday) × 100. Pleae...

Vijaykumar K by Tera Contributor
  • 1092 Views
  • 6 replies
  • 1 helpfuls

Resolved! Alter the Standard article template

Hi all, Is it possible to modify and customise specifically the Standard knowledge article template (not make a new custom template)? My company is intending to implement an integration between our ServiceNow Knowledge Management and Genesys PureClou...

JarrydG by Tera Contributor
  • 666 Views
  • 2 replies
  • 0 helpfuls