Reassignment Team -Report
Hi Team , Based on what condition we can show in report incident assign to which all groups ?
Forum Posts
I need response sla and resolution sla of an incident to be appeared in a single row in a report.
I need to display both response sla and resolution sla of an incident to be displayed in a single row in the report.so, columns of report should beIncident numberresponse sla start timeresponse sla stop timeresolution sla start timeresolution sla sto...
Target Color Scheme for integer target
Hi - I have an indicator that has a target of 0. Anything above 0 should be displayed as red and equal to 0 as green. The target color scheme do not work with the below conditions. the ranges looks good but this is till not working as the indicator ...
Can we disable "show in Library" for indicators which shows "These are protected by security"
Is it possible to disable the "Show in Library" option for indicators that display the warning message "These are protected by security"? My understanding is that these are out-of-the-box (OOTB) indicators and are not editable. However, they are curr...
Attempting to make a Data Visualization of MTTR for 19 INCs
Hello everyone, I'm brand new to PA and have been doing as much learning as possible to understand how to make my own Data Visuals. However, I'm struggling on creating a data visualization for MTTR for only 19 INCs. I know how to filter and display t...
Assessment Instance Query
Hello Everyone, I’ve a query on survey that survey responses are stored in the asmt_assessment_instance_questions table. The survey has some 10 questions. For example first question has roles manager, junior manager, senior manager like such. The val...
Pivot table not following the Date filter in Platform Analytics Dashboard
Hello all,I would like to ask why date filter is not following the pivot table. Here I use Performance Analytics indicators here: Thank you all.
Missing Fiscal Calendar Option in All Times Series Reports
In Time-series reports - under trend by Calendar field 'Fiscal Calendar' is no longer an option to be selected. It is available for admins, but not for non-admins. Checked:- com.snc.fiscal_calenda plugin is Installed- Verified the table used in repo...
Need help on creating few KPIs In Platform Analytics
Hello Servicenow Community, I got one requirement to create a dashboard in PA and also add few KPI like below- 1- % Tickets Linked to Knowledge2- % Changes Causing Incidents3- % Changes Success Rate4- % All Active Change Types5- % Change Failure Ra...
why the report present in dashboard is not editable
Hi All,We have one dashboard with report but We are not able to understand how the reports were created .It is a list type reports created as a list view with filter condition and personalize list icon.I am not able to edit this report and also tried...
Resolved! PA- Need to Create a new field in one of the exisiting report .
Hi Team,1.Reaching out for guidance on creating a new field in the Finance Request list/report visualization that displays the number of days taken to resolve a request. I have the Created Date and Resolved Date fields available.Could you please help...
Platform Analytics Dashboard (Zurich) – Unable to Relate Custom Category and Sub-Category Filters
Hi Community,I am trying to implement dependent filters in a Platform Analytics Dashboard on the Zurich release.I have two custom fields on the Incident table:Category (custom field)Sub-Category (custom field)My requirement is for the Sub-Category fi...
Configuring a Performance Analytics Scorecard for Unauthorized Change Tracking
I am currently setting up a Performance Analytics metric to track the "Number of days without an unauthorized change". The objective is to display this value in a Scorecard widget as a running count.For example:If no unauthorized changes have occurre...
Resolved! Adding variables (custom) to Workflow Notiication Activity
I'm trying to list a series of custom variable to a Notification activity, but I'm not seeing it the list of variables.
Remove AD groups from the AD server once the user account is disabled.
I am currently working on a use case where I am using Flow Designer to disable a user account in the AD server as part of the termination process.If the user is associated with AD groups, we also need to remove those group memberships once the user i...
