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Resolved! Migration from Core UI to Platform Analytics

Hi,I have a couple of questions regarding the migration process from Core UI to Platform Analytics:Standalone Reports: Will reports that are not currently used in any dashboards (i.e., standalone reports) be included in the migration process? If not,...

Resetting Change Success Scores

Hi,I have the Change Success Score plugin enabled, with initial team scores populated following execution of the Change success score metrics (Historical data) job with score increments on a daily basis via the scheduled Change success score metrics ...

Multiple scores in a single widget

Hi Community We have an indicator with daily scores. Is it possible to display the result for the latest / current month, the result for the previous month and the result for the latest / current month from 12 months earlier. Something like below. I ...

jasonedwards by Tera Contributor
  • 1422 Views
  • 3 replies
  • 1 helpfuls

Change Success Score Script - Metric Definition

Hello,  I am looking for the script that sets the change success score value to 500.  In my metric definition, it says that the change success score is scripted.   The script consists of a value of "1".   When I run the data collection job that is pa...

HEATHERADYE by Tera Contributor
  • 769 Views
  • 1 replies
  • 1 helpfuls

Incident Reporting

Can the Count function be used multiple times in a single report. For e.g. Incident Count - XX , Incident Closed - XX , Ageing Incident - XX ,  etc..  Do these need to be created as individual reports or can this be published in one single dashboard ...

CEO Dashboard

ServiceNow CEO Dashboard is installed, and I get the basics. I need to understand how to get the Bubblecharts to show the third layer (Workflow level) If anyone has more detailed information or has successfully set up the CEO Dashboard, please share ...

Adding a field with a clicking link to a report

Hello, I have created a report that shows data from a custom table of new hires loaded from our HR system. In that report I want to create a column that is a link to another page in ServiceNow that uses the employee ID as a parameter. I can't figure ...

Bruce W by Tera Contributor
  • 1410 Views
  • 2 replies
  • 1 helpfuls