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Forum Posts

Reports

For a service catalog item, I have several workflow steps. After each step is approved, the item is sent to a new assignment group.I am looking for a solution to create a report that would display the time an item has remained in “Pending” status for...

MBoux by Tera Contributor
  • 183 Views
  • 1 replies
  • 0 helpfuls

Peak/ Maximum Score Report

Hello! I have a client that wants to see a line graph Data Visualization for WSD that shows the maximum utilization % (total reservations / total capacity) of building reservations for each month. The challenge I think is that every building has a di...

Performance Analytics breakdown queries

I have created a Performance Analytics report based on a custom table and added a breakdown to it.The table contains two columns Alert and Request which are a reference fields to alert and requested Item table. I want to add a breakdown in my indicat...

mdas1998 by Tera Contributor
  • 355 Views
  • 4 replies
  • 1 helpfuls

PA: Requirement mapping

Hi Team , There is a below requirment can you request help or assistance from ServiceNow to implement indicators breakdown on the location fields.I would like to drill down our KPIs from the region to the country down to the city. But I can see , onl...

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pramn by Tera Guru
  • 367 Views
  • 6 replies
  • 0 helpfuls

Indicator Source - Group by User

Hello, is there a way to add "Group by user" to these conditions? This is a Indicator Source pointed to the user has role table but duplicates are being pulled. I would like to only show 1 record for each user  

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DreDay3000 by Giga Guru
  • 382 Views
  • 4 replies
  • 1 helpfuls

Performance Analytics - Micro certification failure

Hi everyone,  I would like to ask you for your assistance to understand what I am doing wrong by following the lab task - Performance Analytics (PA) Simulator - Micro Certification (Course)  Modify and Share the Incident Management Dashboard (Content...

AKA by Tera Contributor
  • 430 Views
  • 3 replies
  • 0 helpfuls