Not entirely a question, something that isn't very well documented and while YoY was supported in legacy dashboards that functionality hasn't made it over to platform analytics year. A popular question is "How are we performing compared to this point...
Hi ,Currently i have a report on table service_sla_result for a particular service family.Under this service family (Total achieved field) are calculated based on Incidents and RITM's of some assignment group.How to view collectively how much each as...
I have created an"interactive filter". But by default, "ALL" option gets added to the filter. Is there any way to remove this "ALL" option?
I want to change the customer satisfaction scale from 1-10 to 1-5. Would anyone be able to help me with this?
Hello Community,Is there a way to use Interactive filters based on the choice field of the Variable editor values, not the RITM fields values.Use Case: Team creates many requests and the catalog item has a Choice field.I have the reports of those Cat...
I want to create a report where i want to see a particular business service and list all the service offering , service_discovered in relationship , and all the servers which belong to that service discovered.I want to create a dashboard , if user s...
Our Dashboard 'Team leader Dashboard - Edinburgh' no longer shows Itask assigned for Incidents not assigned to us. This should appear under the My Work tab in ServiceNow.
I am trying to generate a report that shows the amount of time worked per person each week for my assignment groups. Basically the amount of time a person is spending on incidents, problems, changes or tasks. Having hard time with this using multiple...
Is there anyway to either hide this Priority 5 option or hide options that are 0 from a PA Widget or Indicator?
I have a custom table which has ID field, I want to have list report filter on distinct ID's as ID's are duplicate, is there any way do it?list editing is already enabled on sys_report table
Is it possible to superimpose graphs created in PA and graphs created in reports and display them on the dashboard?Also, is it possible to use PA to create graphs that compare the last year's results as shown in the image? If so, please tell us how.
I have several list views which I would like to have dynamically alter based on interactive filter criteria. I have the interactive filters and I have the reports. I would like it so list view A only follows interactive filter A, list view B only fol...
I am unable to edit dashboard 'Static HTML' content blocks. I receive a Security Constraint error message, although I have the pa_admin role. Researching has come up with no information on the cause. I am the dashboard owner, please help me to u...
How to check the table inputs of the dashboard linked with the workspace in servicenow
I have created an indicator on table sc_req_item_sla. The source preview shows data, but the indicator with aggregate count is showing 0 score. Unable to troubleshoot.