Benchmark KPI showing 0 but the Analytics hub shows a percentage
The benchmark graph shows our instance at 0% but if I click on it, it shows 0.02% in the Analytics hub. Any idea why?
Forum Posts
Performance Analytics - Knowledge Articles - Measure time spent in Review state
Hi all, I'm trying to accomplish a specific request to measure time spent in "Review" state for KB articles. I'm unsure of how to approach this in the best way. I have tried to create a script to use for the indicator (using ChatGPT), but I struggle...
Add additional line(baseline) in widget graph. I just wanted to add a 3 line in graph.
This is a widget where we have added 2 indicators. but i wanted to add a 3rd line in both created lines.
Invalid SELECT Sql Statement on External Breakdown
I'm trying to create an external Breakdown. As soon as I add a WHERE Clause I get the following error (see also Attachment): Collecting elements for breakdown Langläufer Breakdowns[2dc93a880ba816106f5ac49e3acbcf25] failed Cannot invoke "java.util.Lis...
Number of open incident
I Need a graph That displays the Numbers of incidents opened per week during the current month I have not worked with the reports for the history problem There I created the source Indicator the Indicator and the job but when I create an incident the...
Sum of RITM Variable in a report
Hello Community, I am creating a report which can show the sum of all variables entered for a specific catalog item. For example: The name of the variable is "Invoice Value" We have 5 RITMS and they have 5000 added as Invoice Value. How can I create ...
Manage/Organize customer dashboards and reports
Challenge: Find ways to Manage/Organize customer dashboards and reportsQuestion:Are there any resources or solutions that can be used that will better keep track of, and organize customer dashboards and reports? Is it possible to add a new field "Rep...
Platform Analytics - Dashboard Homepage Loop, possibility of rollback
The Scene:We are currently in active development of several applications that utilise PA dashboards (Performance Analytics dashboards) also sometimes referred to as coreUI dashboards. We for our sins don't have the majority of our users moved over to...
How to create date interactive filter that shows option for fiscal years
Hi All, I had a requirement to create a date type interactive filter with custom option as belowThis fiscal yearnext fiscallast fiscal yearThe date range for This fiscal year is from June 1 2022 to May 31st 2023Anyone can help me on thisthanks.
Service Portal Overview Dashboard
Hi Everyone, I have a question that might be simple but i can't quite figure it out and our development partner is also running into a road block. I currently have access as an admin and i'm looking to create a Group to add the necessary roles that ...
Resolved! Calendar Report
I have created a calendar report and I want to open a record producer form by clicking on the desired date in the calendar and selecting the desired time slot . please suggest me the process on how to open the form .
Create trend of sn_irm_shared_cmn_unique_user_usage users over time
Hi , I need to create a trend report on table sn_irm_shared_cmn_unique_user_usage . I need to see how many users are created each week for past 2 years. How can i achieve this?
How to count no of incidents opened before 10th of each month for this current year.
I’m working on generating a report in Performance Analytics to count the number of incidents created before the 10th of each month for the current year. I need to schedule this report to run on the 1st day of each month, capturing data from the previ...
Resolved! Report/Feature to show what groups are assigned to dashboards and/or reports
Hello,Our organization uses reporting groups, to allow access/control to many different dashboard/reports without needing to each be manually changed. For instance, a manager has 30+ reports, she wants to be able to control who can see those reports,...
Performance analytics metric & threshold
Hello,We need to configure metric & threshold for sc_task & incident separately. I'm new to this and not sure how to configure it. I need this to be created only for the highlighted ones.
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