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Help with report

Hi,I need to create a line report in ServiceNow, similar to the one shown in the attached image (created in Excel).I have selected the table I need data from, but I am currently unable to display the trend by year. I know I can create separate report...

Dev86_0-1716990573217.png Dev86_1-1716990573174.png

CSAT Score Calculation

Can someone please explain how the PA Indicators are calculating the OOB CSAT score?  The indicator script for Indicator ITSM normalized satisfaction score was a little confusing. Formula Indicator:ITSM Average Overall Customer Satisfaction[[ITSM nor...

alhicks by Tera Guru
  • 1100 Views
  • 1 replies
  • 0 helpfuls

AVG of Incidents created every month

Hi folks,I've dashboard - Avg no.of inc's created every month. created using PA.In month of JAN (31 days) no INC's were created for 5 days, so the result should be (no.of INC's/26) but i've noticed avg as (no.of INC's/31).How can i get the desired ou...

Community Alums by Community Alums  
  • 345 Views
  • 3 replies
  • 0 helpfuls

Clustering

Ticket/Alert analysis for identifying different trends/clusters for automation, elimination and optimization is currently manual and is performed on demand. Ticket/Alert clustering is done using tools and at regular intervals.How to implement this in...

Report on the sys id of all catalog items

Hello ServiceNow community -  I am trying to run a report where I can gather the sys ID of all catalog items. I am hoping to have this in the same report as the catalog items' names and other related columns. Thank you in advance.

sam222 by Tera Contributor
  • 389 Views
  • 3 replies
  • 0 helpfuls