Hi,My colleague is trying to enroll in the Performance Analytics (PA) Fundamentals On Demand but it s is asking for money when this course should be free for us. Please help us resolve this issue.His email address is venkateswarlu.kandanuri@dxc.com
I need help creating dashboard widget similar to open process monitor by age but for Work Orders. here's the widget for open incidents. How do I create the same thing but for open work orders?
Hello,We have a small issue with the new ServiceNow Benchmarks for Success Dashboard. In the previous version, we were able to click into a benchmark to show the KPI performance trend and then be able to click on an individual date point which then w...
Hello, I would like to create a report that displays the number of cases opened for each week including the weeks that have 0 cases opened. I currently have a report that only display weeks that have the cases opened.Could anyone help with creating ...
I need help building a PA script for the following use case - I would like to use a predefined multiplier that varies based on the outage type. If the outage type is "Outage," the multiplier will be -10; for "Major Degradation," it will be -7; for "D...
Hi Good Morning!I want the list of attached SLAs to an incident. The use case is, for an incident a particular SLAs is getting trigger when we change the assignment group. Now we are trying to pull the report of the SLAs that is attached to the incid...
Hello community, My team have deployed the PA dashboard to production instance. However, in each widget it displays the message below: "Sorry, you do not have access to this indicator, breakdown, or element combination. Please contact your Performanc...
Hi, I have a field called count which is basically a string value field and I need to create an interactive filter where if count is greater than 0 then it should show "yes" and if 0 then it should show "no" in the option in interactive filter choice...
Hi All, I have created a Custom Interactive filter for displaying Region values from User table, the requirement is to create use this as Level 1 filter and have Location values as Level 2 filter. I am trying to display location dropdown values based...
Hello, In PA is it possible to add sorting to Breakdown Pivot Scorecard widget and also be able to limit the number of result to top 5 or 10Have widget that uses few formula indicators and an Automated indicator which displays the scores in a Pivot ...
Hello community, Can anybody give an insight on how the confidence band and predictive band works in Performance Analytics? Particularly as the attached, why is there a gap between the confidence band and forecasting confidence band. Do we have expl...
Question? Has anyone tried to see with Change Success Score Plugin if you can limit a groups max value based on previous impacts? Example: Max score is 850 If group caused 10 P1 Incidents Have Change Success Score limit the groups max value to 700 f...
After configuring the next experience UI in instance then the global search is not working as expected, and when I'm opening any record it is opening in the workspace but not in the global search.
How can we create a new Unit to accept minutes and seconds in a manual indicator scoresheet? For example: 0:07:26.
I'm trying to create an Incident report that will report all of the "updated by"'s from an incident. When I choose Updated By it searches only the Last person who updated the incident. The case use is I am attempting to report all Self Service inci...