Good afternoon community,I am configuring a scheduled data collection job in PA, to collect during the day results, and have the job running every 15 minutes to keep a particular dashboard up to date. I am trying to have this run only during business...
I am evaluating the CMDB performance analytics on Helsinki patch 7.Our CMDB has over 1M CIs. The historical data collector for CMDB had hundreds of errors and warnings due to the limits on the data collector properties being reached. For example,...
Hi All,Please let me know if we select created on Last Quarter condition in the reporting, what would be the time frame. Would it be (Jan - Mar), (Apr - June) calendar quarter or would it be (Dec - Feb) if i am running the report in March.If I try to...
HelloI am reporting on the SCTASK level and I've seen two sceanrios; one were the sample reports pull from the SC_TASK table and other on the TASK table. I have developed reports on the SC_TASK table for the SCTASKxxxx level and the data appears corr...
Hi,I have executed the CMDB Health Jobs, and unfortunately have seen no data on the Dashboard so I started to diggto see information from CMDB Health I have enabled logging I have disabled the CMDB Health jobs and on the next day hoped to execute the...
Hi everyone, my organization has been using SN for ~5 years and recently enabled the Performance Analytics package. I wanted to ask a question regarding the OOB indicator source Incidents.SLA.Open indicator source because I'm honestly confused what p...
Is there anyway in a scheduled report from Servicenow to send to to a BCC distribution list? I see where you can activate the E-mail client to e-mail from Incidents etc with BCC but no mention of reporting and I certainly do not see the option when I...
I'm trying to find a way to Group by category AND subcategory in a report (for Incident for example). It only allows me to select one field for grouping. I don't want a group of just category, I would like my data grouped in a list by both Catego...
Hello all,We are testing out the Performance Analytics Premium Package and have run into a strange bug in which we are unable to "add content" to dashboard tabs that we either created or imported from another dashboard.The screenshot I have included ...
Hi All,Please let me know how to add an image to a Dashboard in Service now.Basically, I have to bring many single score reports in a Single Dashboard tab ( I know we can add multiple tabs and do grouping). I do not know how to do demarcation betwe...
Hi,I have some monthly indicators (like Incident Reliability, so a formula indicator) and I want to get the average from all the monthly indicators in a score.Is it possible to write in the formula indicator something like = SUM (indicatorA) / COUNT ...
How can I know the number of users accessing a ServiceNow instance via ServiceNow mobile app (not the mobile interface)?
Hi all,I've never created a Database View before, so bear with me.I have some record producers that create 'u_private_incidents' and have many variables containing useful data.The goal is to be able to create reports on these variables, without havin...
I want a report which shows the the top 10 tickets creators(both incident and request) along with the count in a single report. any suggestions?
Hi All,In One of my homepage, I am getting the error "Widget Cancelled - Maximum Time Exceeded".I cannot find that appilcation in Reports / Widgets.Where it may reside? How to overcome this?Suggestions please.Thanks & Regards,Ram Prakash
