Incident SLA vs Task SLA
Hi to All,I would like to understand main difference between Incident SLA and Task SLA conditions on Reporting. What kind of reports Incident SLA will show me and what kind of reports Task SLA will show me?Thanks,
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Hi to All,I would like to understand main difference between Incident SLA and Task SLA conditions on Reporting. What kind of reports Incident SLA will show me and what kind of reports Task SLA will show me?Thanks,
Hello All, I am attempting to create Interactive Filters to allow my colleagues to use data visualization in order to increase their efficiency at work.I am currently attempting to create in interactive filter that can alter the assignment group and ...
Hi AllRecently implemented SN so want to start making use of the reports.I can successfully create a trend report showing number of incidents created per day. What I would like to do is have this showing per month but have it with a different line fo...
When I first found this feature I was in love straight away. But what I'm realizing is the use case I imagined is not what its prepped for.What I hoped was that comments could be the Narrator's influence on the Indicator to add context. Nothing a...
I created 3 new indicators in Service Now. The PA data collector jobs are not working correctly. After I execute historical data collector I found out all scores are the same.For example, this indicator:Indicator source Incident Open ...
Good morning,We currently have a report set up to run each month that tells us the number of incidents and the number that made/failed SLA.What we didn't realise until now, is that within an incident there are 2 SLA Definitions set up, Respond and th...
I'm looking into creating one dashboard, maybe be utilizing interactive filters to show a VP all Incidents, Changes, team work assigned to all Business Services they own. I can't seem to get interactive filters to work the way I expect them too. Anyo...
Earlier this year we activated the Out of Box version of Performance Analytics. We started receiving warning notifications about a week ago.Not saving all records for Indicator:gh456yh3456356h56h35h65h356h356h Result has 5,451 records. Only allowed s...
I need to create a new Time series based in the Month COUNT instead of the Month SUM.Could someone advice me pls?
I have a pivot table report on a custom table that is looking at the state and type of request. When I click into a cell to see the list of tickets, for example Type = Contracts and State = Open, I want to add more columns to the list view. I've open...
I am new to performance analytics. I have created the formula indicators, I have run the jobs to gather data successfully, yet, the forumlat indicators return "no data available" when I look at the score card. I am obviouly doing something wrong bu...
To Whom it May Concerned,I created a formula indicator and add it to indicator group. But I could not add such indicator to any job. Therefore, I could not generate any records to my widget.I looked into OOB formula indicator and saw records populate...
I am trying to create a Fiscal Year Indicator to be able to collect Fiscal Year to date or Fiscal Year Sum + scores.After I created a Fiscal Yearly indicator source, and try creating an automated indicator, its giving me an error: Frequency should be...
Has anyone ever performed a metric duration calculation via a business rule? I have the below metric business rule that monitors reopened incident records. I'd like to calculated the duration between the mi.start and mi.end and populate the gener...
HI,I have created a database view on a table, I need to create a new column in database view without creating in the main table, So that I can use the newly created column in the report which is on database view table.How this can be achieved?