Hello Community!How do you kill/cancel/stop a Performance Analytics Job instance?Here's the situation: I'm either building or testing things that I've built in Performance Analytics, and when I go to run the Historical Job to pull the last year or ...
Hi all!Another challenge here today..I want to collect the score of how many open incidents an assignment group has every month. If I use the daily indicator, the numbers gets all wrong when I do a SUM by Month, because of course it adds all the reco...
Hi Dear Community,I would like to know how to get report regarding field change which was made in the past.Example: We have table with a input field Service Manager. After some time manager field is changed to new manager. How can I catch this change...
Hi All,We need to create a report showing the top 5 assignment groups based on number of incidents assigned to them. How can we achieve this?There is a field called max number of groups, but it has options has 10,15,20 with a default value of 12. Can...
Hi,Please help me to hide 'New Dashboard' option for pa_viewer role,
The bars need to show open and closed for month and the line is for backlogs. I know I can do the line from multiple dataset report. I just cannot figure out how to get the open and closed incidents on one bar chart,All help is every much appreciated...
Hello Everyone,I created PA Dashboard and i added to pages under Homepage Admin and given write & Read roles to ADMIN. I check the Selectable check box true now i can see the Dashboard but unable to view any widgets.One thing i can see is Related fie...
We've been asked to add a condition to allow users to filter a report based on a relative # of weeks. For example, report on all incidents created during the previous 4 weeks (not including the current week). They want it to behave similar to the...
Hi,I had created import set in service now which i created table and load data through JDBC connection.Now in the source new fields are added so those new fields i need to add in my import set table.Below question i have:-1) while adding new fields i...
What are some common IT Operations KPIs that you track? Which do you find to be the most useful?
Can you have a script for a breakdown mapping return multiple SYS_IDs? I have a use case where we want to breakdown incident indicators by the affected services (calculated by the associated CI). This data is already being collected in a custom table...
Hello,I am trying to create a Choice List type interactive filter that will apply to multiple reports that use different tables. this would allow a user on the dashboard to select the Recovery Tier of a Service (u_recovery_tier) and then update all...
Hi,Performance Analytics job [PA Incident] Daily Data Collection in returning errors in the job log. Here is the error:Any idea to correct this will be welcome.Thanks
Hello Everyone,We have a change the size of the widget in out ITIL Homepage dashboard. My Bar report width is big when i click on edit widget i can see an option to change the Title size which by default it was 10 i change is 8 and i have height PX b...
When I collect data by using a daily job and a montly indicator the values for score_start and score_end are based on the first day of the month and the last day of the month.How can I use the day for wich the data is collected..excamplejob collects ...