Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!

Platform Analytics forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Incident SLA vs Task SLA

Hi to All,I would like to understand main difference between Incident SLA and Task SLA conditions on Reporting. What kind of reports Incident SLA will show me and what kind of reports Task SLA will show me?Thanks,

ulvi by Giga Expert
  • 9739 Views
  • 3 replies
  • 5 helpfuls

(isDynamic) Option for Interactive Filters

Hello All, I am attempting to create Interactive Filters to allow my colleagues to use data visualization in order to increase their efficiency at work.I am currently attempting to create in interactive filter that can alter the assignment group and ...

Task_Assign_Group.PNG is(dynamic)_filter_example.PNG
daburges by Kilo Expert
  • 3579 Views
  • 3 replies
  • 9 helpfuls

How to create trend line report over a month

Hi AllRecently implemented SN so want to start making use of the reports.I can successfully create a trend report showing number of incidents created per day. What I would like to do is have this showing per month but have it with a different line fo...

cowoflove by Kilo Explorer
  • 6698 Views
  • 4 replies
  • 1 helpfuls

How do you use comments in Performance Analytics?

When I first found this feature I was in love straight away.   But what I'm realizing is the use case I imagined is not what its prepped for.What I hoped was that comments could be the Narrator's influence on the Indicator to add context.   Nothing a...

find_real_file.png
Uncle Rob by Kilo Patron
  • 3057 Views
  • 3 replies
  • 0 helpfuls

Resolved! New Indicators with Same Scores Everyday

I created 3 new indicators in Service Now. The PA data collector jobs are not working correctly. After I execute historical data collector I found out all scores are the same.For example, this indicator:Indicator source           Incident Open       ...

Scores.JPG
lea26 by Tera Contributor
  • 4729 Views
  • 3 replies
  • 8 helpfuls

Multi SLA Split Reporting

Good morning,We currently have a report set up to run each month that tells us the number of incidents and the number that made/failed SLA.What we didn't realise until now, is that within an incident there are 2 SLA Definitions set up, Respond and th...

hoggy12 by Kilo Contributor
  • 3024 Views
  • 3 replies
  • 0 helpfuls

Resolved! Performance Analytics Data Collection Warning

Earlier this year we activated the Out of Box version of Performance Analytics. We started receiving warning notifications about a week ago.Not saving all records for Indicator:gh456yh3456356h56h35h65h356h356h Result has 5,451 records. Only allowed s...

rlatorre by Kilo Sage
  • 6959 Views
  • 2 replies
  • 7 helpfuls

Resolved! Why does PA return "no data available?

I am new to performance analytics. I have created the formula indicators, I have run the jobs to gather data successfully, yet, the forumlat indicators return "no data available" when I look at the score card.   I am obviouly doing something wrong bu...

sbrecht by Kilo Explorer
  • 3769 Views
  • 5 replies
  • 2 helpfuls

Resolved! How to make a formula indicator work?

To Whom it May Concerned,I created a formula indicator and add it to indicator group. But I could not add such indicator to any job. Therefore, I could not generate any records to my widget.I looked into OOB formula indicator and saw records populate...

Resolved! Fiscal Year Indicator

I am trying to create a Fiscal Year Indicator to be able to collect Fiscal Year to date or Fiscal Year Sum + scores.After I created a Fiscal Yearly indicator source, and try creating an automated indicator, its giving me an error: Frequency should be...

gitarani by Kilo Contributor
  • 3773 Views
  • 2 replies
  • 0 helpfuls

Resolved! Calculate duration with a business rule in metrics

Has anyone ever performed a metric duration calculation via a business rule?   I have the below metric business rule that monitors reopened incident records.   I'd like to calculated the duration between the mi.start and mi.end and populate the gener...

jasonhagen by Kilo Contributor
  • 6406 Views
  • 9 replies
  • 1 helpfuls
Labels