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theme-lib.general.thread-solved! State Duration Breakdown issue for KPI trending

Having an issue with what I believe is a combination of things and could use help diagnosing for a solution:At play are:A Metric Definition (and associated instance table) to capture the duration a record has been in particular option/label/selection...

ThorS by Tera Expert
  • 1376 Views
  • 1 replies
  • 0 helpfuls

Platform Analytics - Maximum Rows Default

I switched to platform analytics and made a List - simple visualization type data visualization. I left the "Maximum Rows" blank, thinking it would display all data or at least display all data and then have the same page options as the old report wo...

Self-referencing interactive filters

HELP!  I am new to ServiceNow having devolped dashboards in both PowerBI and Tableau for many, many years (8+).  I know that, in these other platforms, what I am trying to do is simple but, in ServiceNow it is either a) very complex and/or b) I am mi...

DLitvack by Tera Contributor
  • 925 Views
  • 3 replies
  • 0 helpfuls

want to calculate the cost of each request closed in 2024 and display on the dashboard in a barchart

Hi , Good EveningI have the total cost and have the avg cost of closed request in 2024  and want to  show the cost of requests closed in each month eg 15 records closed in jan so 15*avg cost amount  should be seen for jan for 2024 in a bar chart usin...

ANUSHREEY by Tera Contributor
  • 1184 Views
  • 5 replies
  • 0 helpfuls

Property to enable platform analytics

Hi,In the serviceNow community youtube (https://youtu.be/ixIQ0SRomjI?si=dlLOG4zjGb1RO3Bg) has been spoken about the enabling and disabling of Performance and Platform analytics at 31:45 There must be a property to disable the Performance analytics. D...

ManonVT by Tera Contributor
  • 1480 Views
  • 6 replies
  • 0 helpfuls

Legend on Reports in Performance Analytics

As you can see, we have two reports on Incident, on the one the legend on the bottom is not visible,. on the other it is, even if on both report the legend is turned off.  What the heck I'm doing wrong?

frankeck by Tera Contributor
  • 1677 Views
  • 6 replies
  • 1 helpfuls
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