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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated August 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion  |  ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally.   If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

  • blog

Featured Platform Analytics Enablement Toolkit -- updated June 2026

Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...

  • blog

Featured We're updating the Platform Analytics enablement toolkit

Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit.   The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...

  • blog

Platform Analytics Migration in Xanadu Release

Starting with the Xanadu release, new ServiceNow instances will rely solely on platform analytics, meaning traditional reports and dashboards will not be available. This change affects newly provisioned instances in the following ways:No Report menu ...

  • blog
  • Dashboards
  • Migration
  • Reports
  • Xanadu

Integraing REST API

Hi, I want to integrate a REST API which is paginated, which has no auth, into the table cmdb_ci_cloud_service_account class.Which are the ways I can do that? And Which is the right way? Regards,Sanjay

  • Question

CIs with Mismatched Operational Status and Life Cycle Stage

I've read this article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1703220 but I still don't understand WHY there is a mismatch AND what I should do to fix this.I looked at one Business Application and ran a script to upda...

  • Question

Resolved! Login PDI

Hello, I am trying to login my PDI But it asking me to provide the username and password .for one account i am sure about those credentials though its throwing an error.For another account , I dont remember the password so i choose Forgot password . ...

  • Question

Defining CI Ownership

Good day all, I've had a good browse and while there are some good articles/posts on CI ownership, I can't find anything to help on the scale of the company I work at. I'm part of the CMDB team in a large global organisation. We currently have just o...

  • Question

What is the difference between class and a table?

Hi members, I just started learning about ServiceNow. I am using the ServiceNow learning platform. I am confused as to the difference between a table and a class. Does anyone have a perfect analogy or illustration to aid my understanding of the two?

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