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Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" This page exists to give Platform Analytics customers a transparent, current view of what to expect during adoption — the benefits, the known friction point...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...
Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
HI everyone, We are planning to integrate SAP Ariba with ServiceNow SAM pro and we are using Zurich version. can you please some share the step to step method to perform the integration. Regards,Avinash
Hello All,I'm looking to configure a new View in Technology Management Service which mimics the form to the same fields and functionality of an already configured Business Application form.Is there a way I can copy it to Technology Management service...
Hi Everyone, We are building two reports — CSAT by Agent and Sentiment Analysis — on the MetricResult table using Performance Analytics. Both reports require grouping by the String Value field (string_value) of the MetricResult table.In our developme...
Hyy everyone,Can anyone please say how can i add HHD in the Add module to menu option. In the list of the Add module to menu there is no option of HHD.
with Target 95% and Count of resolved requests based on the delivery time field / total number of requests (For requests without specified resolution time target = 30 days)How can we achieve Request fulfillment rate using SLA Definition and Platform ...
how can we relate 2 application services using relationships so that they both reflect on the impacted sevices on CHG or INC?Ex: we have a legal hold-prod app that uses the MID servers which are connected to ServiceNow-prod application service.Now if...
Hi Team, in CMDB ServiceNow help me to fix the below error in credentials SSH authentication failed
Hi , Can you please share the most appropriate answer for this question. When debugging Email Notifications, what must you check on a user record? (Choose three.) The Email field must have a value. The First name and Last name fields must have values...
Hi all,I have a question regarding the Credential Test functionality in ServiceNow Discovery.In my environment, I have multiple credentials configured, and I run Credential Tests to verify connectivity. However, I would like to identify which specifi...
Overview This pattern applies specifically to ERP model operations where the entity type is a BAPI. BAPI operations often require one or more input tables, and when a table needs to contain multiple rows, each row must be added individually. The Fl...
I have a Data Visualization where the Inherent Risk Ratings are not showing the color scheme selected for the object. Here's the list of Colors, and as you can see, the colors match what would be expected in a report from low to high risk.In the widg...
I need show the average time Catalog Tasks are worked on (Business Duration). To start, I created the visualization (single score) but does not display / show the data in Platform Analytics. Shows up as zero (0) value. But I am able to view the Busi...
HI Team, I have done the Azure-SGC setup and integrated with Azure portal.I am getting all the expected data, however I have few queries, so please help me with answers on below questions?1) I am getting Azure VMs and their tags in related list, I am...
Hi, struggling with Life cycle mapping and investigating how it is intended to be used. OOTB the only life cycle mapping available for legacy state in use is Install Base Item - Operational - In Use. However, I want the customer to be able to update...
Welcome to the blog post where we will collect (& maintain) all known issues & remaining gaps, as we are executing against them to support your move to the Platform Analytics experience. To start, we would like to link towards this great blog post...
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the Community.
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