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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update October 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally.   If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

  • blog

Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated August 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion  |  ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Platform Analytics Enablement Toolkit -- updated June 2026

Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...

  • blog

Featured We're updating the Platform Analytics enablement toolkit

Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit.   The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...

  • blog

Resolved! Platform analytics Filter using OR operator

I am trying to add the filter on my report and I want to be able to select the parent business unit and based on that the repots should show all the Issue that have the selected Business units, All issues with its child and grand child business units...

  • Question

Can HR criteria be used as an audience in Policy and Compliance

We recently implemented IRM.  I have created HR Criteria for visibility for knowledge articles and bulk case creations.  My HR Criteria often references the HR Profile, not the user record.  I don't see an option to use HR Criteria though as an audie...

  • Question

From Product Model to Delivery: Where Does the “Recipe” Live?

Hi everyone,We’re currently defining IT products within our organisation and using product models to capture everything needed to deliver an end product.For example, a Windows Server might require a virtual machine, a Windows software package, the AC...

  • Question

Business Capability Reporting

We want to see Service Health and Total Cost of Ownership by Business Capability.  Are we able to do that without having the Enterprise Architecture module in ServiceNow?  Basically, we want to see the health of all the services rolled up to the Busi...

  • Question

AI and AICT in CSDM 5.0 Formal Guidance from ServiceNow

This article is brought to you by the letters A and I ... How do we model AI in CSDM?What is an AI Asset?Where to I put my Agents?   Hot off the press... here is a summary overview of the ServiceNow AI Platform in the context of Enterprise and Busine...

  • Article

Resolved! Business Applications, SDLC Components, and Application Services

Hi Our company is starting to look into capturing the SDLC components in ServiceNow as we start to go deeper in the DevOps module in ServiceNow. Historically, we have captured Business Application -> Service Instance (example below). According to CSD...

  • Question

Restore archived CI is not possible in Brazil PDI

I have recently upgraded my PDI to Brazil.Next week I will demo archiving policies for another, but going through the motion of restore a linux server, the option of "Restore record" is grey.I have tried to add roles and elevate to sec admin, but not...

  • Question

Discovery

What plugins are used to enable Discovery?

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