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We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
What is wrong in below script? var schedule = new GlideSchedule(inputs.schedule_sys_id);var start = new GlideDateTime(inputs.starting_date);var end = new GlideDateTime(inputs.ending_date);var duration = schedule.duration(start, end);outputs.duration...
Hi All, Can someone please help to fetch the report for Variable name. I tried from the List view but there variable column is not available. I need to fetch the data where how many RITM got created for the particular role mentioned in RITM under the...
How to differentiate Customer facing services & Technical facing services in Service Tables. what is the best practice in CSDM to flag it.We already have Business service and Technology Management service as options, but this is something we need to ...
Hi Everyone,I've submitted an Idea Portal enhancement request to allow view-only users of Performance Analytics Data Visualizations to temporarily modify filters at runtime—similar to how Classic Reports work today.Currently, users with View access c...
We need to assess which roles are being used by RHDS because we are planning to decommission the service and need to identify the dependencies.Please supply a report of service requests for the RHDS service over the last 12 months.a spreadsheet would...
When i open a record from a 'list' visualization (next experience dashboard), i don't see the up/down arrow to navigate to the next/previous record on the list. Record opened from a list on a Core UI dashboard Record opened from a list on Next Experi...
Hi Everyone!I recently integrate ServiceNow with Microsoft SharePoint Online using Flow Designer and the Microsoft SharePoint Online Spoke. The goal was to automate site creation based on a catalog request and assign users to the correct SharePoint g...
Hi everyone,I am building a Performance Analytics dashboard to track our Predictive Intelligence models. I am looking at indicators like "Number of attempted predictions" and "Prediction Precision" which pull from the ml_predictor_results table.Right...
Hi Community,We are currently working on building Service Maps for our Hypervisor infrastructure (ESX hosts and VMs) in ServiceNow and have hit a wall — hoping someone here has been down this path before.Our Setup:We have an active vCenter integratio...
Where can I find instructions about how to create the remediation workflow that "writes to the short description field of the orphan task the following: 'Workflow launched for task number [actual task number of orphan rule]'". The tarining course sug...
Kindly provide email templates for these.Unsubscribe and PreferencesCMDB Data Manager - Tasks CreatedCMDB Data Manager - Stale TasksCMDB Attestation Task - Send to AdminCMDB Attestation Task - CompletedCMDB Data Manager - Rejected TaskCMDB Attestatio...
We have has breached in ServiceNow which is either true or false but customer wants to display it as SLA met or SLa breached in the report, how to do this in Performance analytics?
Hi,I am looking for architectural recommendations on the best way to track and enforce regulatory compliance (such as FRA, SOX, SWIFT, and PCI) within our CMDB and ITSM processes. We want to ensure our approach aligns with the latest CSDM best practi...
I am having problems with getting filter source values to apply on a new filter. When I select the Data Source and try to "configure values" the UI has changed and the current option does not seem to work. When I go through and deselect the options ...
Good afternoon,I'm looking for clarification regarding potential licensing or cost implications associated with the ServiceNow CMDB Ingest for Falcon Discover 2.0 integration.The goal is to use the native CrowdStrike application/plugin to ingest CMDB...
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