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Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion | ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...
We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Hello guys, I would like your help to design a good and proper way of populating the "support group" in some classes. Why I am trying to achieve this: I want that incidents, alerts etc always have a group when the CI is the main impacted resource. Wh...
Hi All, We are looking to start utilizing the Life cycle stage and life cycle stage status attributes to become better aligned to the CSDM Model and have a few questions around the choices that are available as we build out the lifecycle mapping tabl...
I am currently starting to work on Application Service Mapping, and we are initially planning to follow a manual mapping approach.I would appreciate your guidance on understanding the Application Service Mapping process for SaaS applications, particu...
Seems like our active directory integration to ServiceNow is not working in regard to disabling user ServiceNow account when user is disabled in Active Directory, Please help.
Hello all, in the Configuration items (cmdb_ci) list view, I have brought "Attested" column.Now, I have written an ACL, that only Support Group member of the CI, should only edit that Attested field.So, the operation is list_edit and Configuration it...
Please help me with step by step integration with Servicenow.Please help with Business rule when I'm updating the work notes at incident it should update the comments at jira issue at JIRA Toll so kindly help with business rule script.
Hi everyone, Wednesday Sep 2nd we will be hosting another Platform Analytics academy. This time it will be the first of a 2-fold "What's in" series. And we will be covering the Brazil release! So we will be highlighting all the great new Platform A...
We notice that the Deploy lifecycle stage status is not present in the lifecycle mapping. Can create new lifecycle? Thanks
Hi all,Year-on year or month-on-month reporting is quite common within ITSM. I believe this type of reporting was previously possible in Performance Analytics using the "previous period chart" and "previous period settings" options within a widget. N...
Hello Everyone,Hope you are well !I'm trying to add a few visualizations built using Platform Analytics to a Service Portal page, but I haven't been able to find any out-of-the-box widget that supports displaying them, as shown below: Has anyone succ...
Hi Community,We are investigating an issue where an integration is creating duplicate CIs in the CMDB for the same server.We have a computer integration with the following design:Transform Map 1 – Computer Insert/UpdateSource: Computer staging tableT...
Hello,what is the state of the art (and most efficient) way to discover Cisco IP phones?We did not find much useful info on this topic so far. Options I see:- connecting to call managers (how?)- running normal discovery - do we need custom patterns, ...
In CMDB, they say there has to be 1 CI for 1 instance.For example, lets say Azure Databricks.It can have multiple instances owned by many different teams but there should be only 1 CI - Azure Databricks.Now, different teams are saying they each need ...
While in training for the AI System Administrator coarse, I keep running into the same very annoying problem where when I Select ALL or Multiple checkboxes on the left side of Incident lists, and even when CTRL Clicking on Multiple Incidents in the l...
... if so, then please upvote my Idea and let's see if we get enough support and SN listens. Thanks!
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