Data and Analytics
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Browse the Community

Activity in Data and Analytics

Ask a Question

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Platform Analytics Enablement Toolkit

Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow.   Click any image below to explore Platform Analytics resources. The collect...

  • blog

Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated June 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" ▶ Jump to the Interactive Known Issues Companion This page gives Platform Analytics customers a transparent, current view of what to expect during adoption — ...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Zero Copy Connectors are here: Unlock real-time enterprise data without the risk

  Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...

  • Article
  • Workflow Data Fabric
  • Zero Copy Connectors

Tracking Retired CIs by CMDB Data Management Tasks

Hello, Currently I am working to implement CMDB Data Management policies, and am having trouble figuring out how to track work done on the CMDBTASKs.  Before approval on the task, there are two related lists, one showing the CIs being reviewed for re...

  • Question

Platform Analytics Data Visualization Issue

I created dashboard using platform analytics where I added 2 data sources and applied filter on incident and incident sla tableWhen on Stacked chart variation, why total percentage sum is coming as 50% instead of 100%And I observed even for same tabl...

  • Question
  • Platform Analytics

Relationship is missing in CSDM view

I have related an instance to a business application and it shows on the default view of the instance and on the business application but it does not show in the CSDM view of the instance. Why?  

  • Question

CMDB data management retire policy

Hello Community, I have configured CMDB retire policy and also tested it, my question is when the CMDBtask is not in closed state, we are able to see the CI records that are included in the task, but when the task is approved/ closed suddenly the rec...

  • Question

Map Attributes to Extended Table via IntegrationHub

Hi Team,I have a question about using IntegrationHub ETL to map attributes to "extended classes" when the parent table doesn't contain that attribute.I am working specifically in the Solarwinds Service Graph Connector and in the IH-ETL Class Mapping ...

  • Question
  • Service Graph Connector

ServiceNow CIS-DF (Data Foundations) Exam Study Guide

Hey ServiceNow Community! I'm thrilled to share that I recently passed the ServiceNow CIS – Data Foundations (CIS-DF) certification on my first attempt, answering 71 out of 75 questions correctly. Having worked deeply on CMDB and CSDM projects, I kno...

  • Question

How to export KB Articles

Hi All , I am trying to export Knowledge Base articles from the kb_knowledge table, including the full article body content. I have added the Article Body to the list layout and then exported the data to Excel. However, the article body field appears...

  • Question

Resolved! Exchange Online Distribution List Onwership

Hello all- I currently have a requirement to pull all cloud distribution list owners in from Exchange Online and make those available in the platform to use in catalog items and/or approvals for distribution list management.  In my research into the ...

  • Question

Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Not Able to get the Option of Static and Dynamic Reconciliation Rule

I am trying to create a dynamic Reconciliation Rule for windows server but while creating this i am not able to find the static and Dynamic option from where i configure this. i am currently doing configure the CMDB Micro-Certification Simulator(Yoko...

  • Question
View More
Ask a Question
Getting started

We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the Community.