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Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" This page exists to give Platform Analytics customers a transparent, current view of what to expect during adoption — the benefits, the known friction point...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...
Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Is there a way for computers being created via SCCM specifically, to have their own custom id rules that are specific to SCCM? We have a requirement from a customer to use only serial and or another attribute SMBIOS_GUID to use, and to use those attr...
Hello, I am facing an issue with one of my formula indicator that I have implemented. The indicator is called "Average Age of Closed Tech Assessments Tasks" with formula ([[Summed Duration of Closed TATSK Tickets]] / [[Number of Closed TATSK Tickets]...
Hi all,I’ve set up the following topology in CMDB:An IP Switch CI is a member of a Dynamic CI GroupThe Dynamic CI Group is related to a Technical Service Offering (TSO) using the relationship: Contains :: Contained byHowever, I’m seeing unexpected be...
Hi Community, if we creating a new Business Application the "Application category" field is mandatory. Is there an out of the box possibility to set the field to optional or other possible way to do so. Regards
we are using Formula indicator to show report ,Where we want to filter data like group contains Like ABC , how can do that ? is it doable if yes how ?Thanks for your help
We have an existing implementation of ServiceGraph connector for JAMF in our environment and we are trying to restrict the jamf records that are coming with empty Username values.As the ServiceGraph uses robust transform, I am looking for a way to ac...
When i open a record from a 'list' visualization (next experience dashboard), i don't see the up/down arrow to navigate to the next/previous record on the list. Record opened from a list on a Core UI dashboard Record opened from a list on Next Experi...
Hi all We are about to implement agentic AI in ITSM for our client. Before implementing what are the assessment/questions to be asked to client? Thanks in advance
we have a query like in the survey we have updated the 3 existing questions like there lable has been updated but after saved the survey the inflight records after reopening the survey if we want to clikc on yes dropdown then the dependent question d...
How to source the groups and group members from the LDAP server aligning to the users already present on the ServiceNow platform?User records have come into the sys_user from another source by LDAP Integration only. We need to make sure that duplicat...
How could we create an interactive filter in the dashboard on alm_hardware table among Location,branch and stockroom? For example: If we select a branch then only the locations under the branch will be shown.And if we select a location then the stock...
Hi Community,I'm working on a ServiceNow integration use case and need some guidance.Requirement:Whenever a user uploads a file in the ServiceNow Attachment section, the same file should automatically be copied to a local Windows folder.Example scen...
Hi everyone,I am currently using Platform Analytics on the Zurich release.I have set the dashboard tab names by fiscal year (e.g., "FY2026", "FY2025"). Currently, I have to manually change the tab names every time the fiscal year changes. I would lik...
Hello there,Is there a way to enable list edits in the CMDB health dashboard sub metrics view for users using the CMDB health dashboard so that they can remediate data gaps all in one place , rather than going to another list view at the CI class le...
Is there any reason why an unused connection would give this error when trying to use it out of the blue. The last time it was used it was successful, about 2 to 3 weeks ago. I am using SGC for Microsoft Intune. I have disabled all scheduled configur...
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