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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated August 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion  |  ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally.   If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

  • blog

Featured Platform Analytics Enablement Toolkit -- updated June 2026

Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...

  • blog

Featured We're updating the Platform Analytics enablement toolkit

Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit.   The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...

  • blog

Service Accounts

What's the best practice when setting up ServiceNow integration service accounts (Avanade, Blue Voyant etc...)?For example, sMSA, gMSA, Managed Identity, or Service Principal?Thanks.

  • Question

CSDM ITSM Product View

CSDM ITSM Product View We recommend 4 configuration and operational changes to maximize the potential of CSDM in the Incident application process.Get started with CSDM on the Incident form by creating Service offerings, dependently linked to Services...

  • blog
  • CSDM
  • ITSM
  • service offerings
  • Services

CMDB widgets not updated

Hi Team, Could you please suggest why widgets are not updating, added screeshot. What troubleshooting steps need to perform here    

  • Question

As is and future state process mapping

Hi All and I hope you are well We are planning a series of as is Business process workshops pre the system integrator onboardingDoes anyone have a template we can use to collate the processes cover workstream, persona, asset lifecycle stage etc? Much...

  • Question

Updated By showing user Name

Hi ,I have done the Service Graph Connector integrations for Tanium and Intune. However, I am observing some unexpected behavior with both scheduled jobs. I updated the Run As account to use the service account, and the Updated By field in the CI Lis...

  • Question

Regarding Task 11 failing even while executing script task 10 is passed

<p>Configure the CMDB Micro-Certification Simulator (Australia) In which task 11 is failing even after executing the script task 9, and task 10 passed. I have validated the cmdb_ci_win_server recordthere data is not updating only in Discovery Source ...

  • Question

Efforts calculation Sprintwise

Hi All, I was advised that we can calculate User Story effort based on the sprint. However, I have a question regarding stories that span multiple sprints. For example, a User Story may be carried forward across 3-4 sprints before it is finally compl...

  • Question

Resolved! Group By dropdown not working on PA Dashboard

Hi Everyone,I am facing an issue in Platform Analytics and would appreciate any guidance. I have a Column Data Visualization based on a table with an additional Group By selector configured for state and priority fields. The visualization and Group B...

  • Question

Help with Kafka stream connect

**Subject: Stream Connect for Apache Kafka – Clarification on Hermes mode vs Direct Kafka mode**Hi everyone,I'm working on a Stream Connect for Apache Kafka design (Hermes mode vs Direct Kafka mode) and would like to confirm two points with the commu...

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