The content you are looking for has been archived. View related content below.
We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
Hi everyone,I’m currently setting up the AI Service Graph Connector for Microsoft in AI Control Tower, and I’ve run into an error during the "Configure and test AI services connection" step.The Error:Alert level: Critical. Test connection failed. Rea...
Hi Team,Please help me to understand on how to achieve this requirement using Platform analytics.Requirement: Display median and standard deviation of resolution time of incidents resolved on last 7 days group by manager.For Manager AInc1 -> 2 daysIn...
Hi, I'm trying to configure the Service Graph Connector for Azure. When I try to test the connection for the my SG-Azure Service Graph Connection I am getting "Error 401 - Authentication failed. The 'Authorization' header is missing." I have confirme...
We've migrated from BMC Discovery to ServiceNow Discovery but noticed discrepancy with discovered RAM size on Linux servers. After some investigations it looks like ServiceNow Discovery gets only logical RAM instead of physical.BMC Discovery used to ...
Hello Community,We're evaluating a CMDB data quality initiative and would like your feedback.Objective:Leverage Now Assist AI to proactively identify, analyze, and recommend remediation for stale Configuration Items (CIs) to improve CMDB health and m...
Hi,I use Schedule Reports module in Zurich version. Recently our company upgraded it to Australia version, in that a new module is there i.e. Schedule Exports.First I created 6 visualizations and added them in the scheduled exports at 9 am but what I...
Hi everyone,I will be working on a project involving the Service Graph Connector for GCP, and before that I would like to run some tests and validation within my own company's environment.As I understand it, configuration is required on both the Serv...
Hi All,I've been working through the CSDM domains and I keep coming back to a conceptual question I can't fully resolve from the docs. Would appreciate perspectives from architects who have modelled non-IT or customer-facing services. My reasoning so...
how to attach some PDF records in email notifications to senior management in risk management in ServiceNow?
Hi, Have moved flow designer from subinstances with updates. The flow is already existing in production, we are moving with updated of subinstances. Flow execution is creating error like "Invalid pharmacy compound uuid". Anyone knows why it is happen...
From CMDB health dasboard,we want to send scheduled report email to client.However its not having the data which is included in i button.How to include that?
Hi, I am new to CMDB and would appreciate some guidance. In the CMDB Health Dashboard, if we naigafte to cmdb health dashboard > class view > if we change to managed classes and health group I can see the Completeness score (currently showing 26%).My...
Current work with the Attestation Policy in CMDB Data ManagerThe poicy I create is to create for Attesting to CI if the install_status is not Retired (this is on for testing)When I can the Policy the first time it woiuld as expectedFound out that if ...
Hello, I have created a pivot table in platform analytics where the rows are a class and the columns are the environments. It should show the total number of CIs in each Env however it has many blanks where there should be CIs (specifically Prod and ...
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the Community.
| Subject | Author | Posted |
|---|---|---|
| 6 hours ago | ||
| 11 hours ago | ||
| 16 hours ago | ||
| yesterday | ||
| Tuesday |