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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update October 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally.   If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

  • blog

Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated August 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion  |  ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Platform Analytics Enablement Toolkit -- updated June 2026

Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...

  • blog

Featured We're updating the Platform Analytics enablement toolkit

Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit.   The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...

  • blog

Resolved! Dashboard- Add to Favorites

Hi, does anyone know if you can add a dashboard to favorites from the new platform analytics experience? I can add it as a bookmark, but the ability to favorite looks like it is missing. This is on Xanadu, so if this is fixed in a later release pleas...

  • Question

AppDynamics Service Graph Connector

How do I configure the AppDynamics Service Graph Connector?   Version:  1.4 Sample Application Service to Monitor: MediaWiki URL: http://10.197.203.204:5000/mediawiki *Setup Method: Guided Setup *Going forward, Service Graph Connector Central is the ...

  • Article
  • Architect
  • Service Graph Connector

ServiceNow Story State Change Analysis

I would like to do some analysis on story-based state change trend.For example, I would like to see how many times a story gets failed in testing and move to next sprint. Is there an existing report that I can leverage? Or is there a way to build a r...

  • Question

Automatic Renewal of Self Sighed Certificate

Hi All, Currently we are working on Certificate Discovery and in near future we are looking for the automation of the Certification renewal process.  I understand ServiceNow OOB provides the capabilities to automatically renew the certificate from Ce...

  • Question

Last 12 Months filter

I'm running into an issue where my dashboard is showing a bar chart with 12 months of data but is actually showing 13 months. Today is 8/20. So it's showing some data for August of 2025 and some data for August of 2026.  I'd like it to only show the ...

  • Question

dashboard widgets moving on their own

I am working on creating a dashboard for a manager, the dashboard has 7 reports 2 filters and a content block for a custom filter. Whenever I reload the page, some of the widgets will move to different places and some of them will resize. It happens ...

  • Question

Workflow Data Fabric Usage

Is there a way to determine what is using credits. The dashboard only shows high level things like API Access Volume vs Integration HUB. But I'm looking for a way to see specifically which API is using credits. Is there a place to see that?

  • Question

Horror Movie Recommendations: Data & Analytics Edition

  It’s spooky season, and we’ve curated the four scariest releases of the year. Zombies, mummies, and vampires had a good run. Today’s monsters live in your pipelines, your dashboards, and your audit logs. Grab some popcorn and get cozy. You’re in f...

  • Article
  • Data Catalog
  • External Content Connectors
  • Workflow Data Fabric
  • Zero Copy Connectors

Need multiple report ranges for the same field

We have multiple stakeholders that want to see information about a field in a dashboard differently. For example:Field: Authorization Date Widget #1 uses these report ranges We want widget #2 that says "what percentage of records are older than 1 yea...

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