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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update October 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally.   If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

  • blog

Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated August 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion  |  ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Platform Analytics Enablement Toolkit -- updated June 2026

Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...

  • blog

Featured We're updating the Platform Analytics enablement toolkit

Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit.   The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...

  • blog

Adding variables for columns in a simple list data visualization

When creating a simple list data visualization and I want to use variables from a catalog item for some of the columns, however the UI experience is terrible.  I am hopeful that this is just a user error on my part.I have created a simple list data v...

  • Question
  • Data Visualization
  • Platform Analytics Experience

Solution to redirect from PAE dashboards to workspace

After another very disappointing 'this is technically not possible' to NowSupport Case #5842 about the inability to redirect records to the workspace after clicking on it from a list report in PAE, we got a bit frustrated. ServiceNow is pushing the u...

  • Article
  • Configurable Workspace
  • Platform Analytics Experience

Platform analytic is loading so long

Hi Community,I have a concern regarding ServiceNow Platform Analytics, specifically concerning data visualization. The Performance Analytics (PA) dashboards take a long time to load on both our Development and Production instances. Is there a recomme...

  • Question

Resolved! CSDM - App Service

Hi, I am working in a project where we need to define app service from the scratch and was wondering if we should use a specific Naming convention for the better use something like below Technology / Service - Operational Function- Environment (Prod,...

  • Question

Report for pending state duration

Hello community,I have created a report based on "Procure to Pay  sn_customerservice_finance" table for cases in CSM/FSM Configurable Workspace and now I need to create another one where I can see how long some cases have been on Pending state. I hav...

  • Question

ServiceNow Exchange: Platform Analytics Academy - Ask the Expert

Another one of our regular (quarterly) Ask the Experts session. We will have our Platform Analytics experts live in the meeting available to you — no agenda, no scripted answers, just your questions answered by the people building this . Whether you...

  • Event

How to avoid Unmatched CI and Unclassed Hardware records?

Hello Community, We created custom CI Lookup rules based on OOB. Just adding a query line and else loop with OOB script. There are many Unmatched CI & Unclassed Hardware records are created. Previously I thought that IRE got invoke based on custom CI...

  • Question
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