SG‑Meraki Integration – Import Sets Stuck in Loading

Hi Team,We are facing an issue with the Service Graph Connector for Meraki (SG‑Meraki).  Issue SummaryImport sets (x_caci_sg_meraki_merakidevices) are frequently getting stuck in Loading stateSome import sets are marked Processed but contain 0 record...

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API Testing in CI/CD for Enterprise Integrations: What CLI Tools Are You Using?

For teams managing integrations with multiple internal and external APIs, how are you handling API testing in CI/CD?We're evaluating tools that provide a CLI and can:Run API tests automatically in pipelinesManage multiple environmentsSupport collabor...

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Why build a CMDB Data Dictionary?

What is a CMDB Data Dictionary? A CMDB Data Dictionary is an unsung hero of Configuration Management. In its most basic form, it is a catalogue of the Tables, Attributes and purposes of each Class and Attribute in the CMDB. While this might not seem ...

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• Data Foundations
• Service Graph

Explicit class mapping defined for Cisco Catalyst

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Pattern failed error

Hi TeamHelp me to fix the below error   Operating system IP routerPattern network Router2026-06-01 11:10:07: Identifier: validation error. 2026-06-01 11:10:07: Identifier: validation error. 2026-06-01 11:10:07: Identifier: validation error. 2026-06-0...

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How to make a report visible under the Reports module for specific users.

Hi everyone,I have created a report in ServiceNow and would like to make it visible under the Reports module in the left navigation for a specific group of users.Could anyone please help me understand how I can achieve this requirement?

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CI Relationships now showing up

I added the cmdb_ci_ip_address class to my application which is a dependent class. In my IntegrationHub ETL, in the "Add Relationships" step, I added an Owns:Owned By relationship between cmdb_ci_zos_server class and cmdb_ci_ip_address class. My inge...

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CI form contextual help skill availability

CI form contextual help now assist skill is available in Yokahama release or is it available after Zurich.

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Is it possible to check the indicators where no scores have been collected

I'm working with Performance Analytics and need to identify indicators that have not collected any scores in the past 12 months.From my understanding:Scores are stored in the pa_scores ,pa_scores_l1, pa_scores_l2 tables only when data collection jobs...

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• Indicators
• Jobs
• Performance Analytics
• scores

CMDB data management retire policy

Hello Community, I have configured CMDB retire policy and also tested it, my question is when the CMDBtask is not in closed state, we are able to see the CI records that are included in the task, but when the task is approved/ closed suddenly the rec...

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Why Dynamic CI groups with saved query is not synced to svc_ci_assoc table

I have a saved query created viw CMDB Query Builder which is used in a CMDB group that is used in a Dynamic CI group. CIs found via this saved query does not sync to the svc_ci_assoc table. If I add a few CIs manually to the dynamic CI groups those C...

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what will happen if we run 3 scheduled job script for every 5 minites

Hi All, As part of our monitoring we are running a scheduled job to check the connectivity between servicenow and other thirdparty systems ( X , Y , Z) if the connection is not successful then we are generating a P1 we have tested this in DEV and TES...

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OT Excel SGC-Import Task Fails Validation with "Duplicate serial number found" for record> ~105

Affected Versions: Yokohama, Australia (and likely others)Description: When using the OT Excel SGC-Import Task within the Industrial Workspace to upload OT control module data, the validation process incorrectly fails for files containing more than a...

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OT Excel SGC-Import Task Fails Validation with "Duplicate serial number found" for Batches > ~105 Re

Affected Versions: Yokohama, Australia (and likely others)Description: When using the OT Excel SGC-Import Task within the Industrial Workspace to upload OT control module data, the validation process incorrectly fails for files containing more than a...

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Please tell me about best practices for API integration.

Dear ExpertsI'm a beginner at API implementation.Please tell me about best practices for integrating data from ServiceNow via API.① API integration between ServiceNow and external SaaS② Integration between ServiceNow and our internal environment ※For...

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