Hi everyone,Is anyone able to direct me to some sort of doc or resource that discusses the intended purpose for entitlement Retired Substates? My team is currently discussing when we should be using Pending Disposal, Disposed, and "--None--" specific...
Ideally, I would like to enable well-defined model management, which would include our organization's Architectural Review Board (ARB) and integrate security approvals into the model creation process. To ensure that our model management lifecycle pro...
Hi, We have jamf integration in place using Service Graph connector. Some of the computer(cmdb_ci_computer) records are updated with the future last_discovered value. The last_discovered is mapped with the last_contact_time_utc. I verified the value ...
Hi All, can someone help me on Content library, how it is begin used in SAM? Where can I see ? Document/Link on this will help a lot as well. Is it related to PPN? Regards, Amit
Hello, I really starching my head to understand what the difference between these two fields on alm_entitlement table.These are the fields "Allocated to" vs "Assigned" to field in software entitlement.What field is important to fill and why, please ...
Hi All, I have set "Microsoft" metric group in the entitlement spreadsheet but after importing the spreadsheet the metric group is getting set to "common". What could be the possible causes for that? Is it because com.snc.samp.microsoft plugin in not...
I have been trying to get the last used date for software from SCCM. At least the admin for the Windows SCCM system kept referring to it as SCCM. But it is not classic standalone SCCM, but MECM, the SCCM / MECM integration was configured a few...
Hello, Below are the details of ServiceNow – Software Asset Management – Add Models as Part of a Suite Purpose:This document will walk the reader on to add software models as part of a suite so that they can be used and associated with other sof...
Hi all, we are on our way to implement the Software Asset Management Professional plugin in our Instance. Right now i am facing an issue, that multiple versions are showing up on the Software Installs of a System. i E . for Google Chrome: What is a...
Hi All , I am new to ITAM project. i have few questions so can someone please help me in this. 1 - while verifying all sam pro related plugins was installed successfully or not.I am unable to find the plugin com.sn_samp_master under system applicatio...
Hi,We have few software products shown as not compliant but software models under the product are compliant. On the software product level, unlicensed installs found. After allocation of user/device to the right entitlement and running reconciliation...
Hello expert.I would like to register software information managed in Excel with ServiceNow and normalize it. I know ServiceNow has a [cmdb_sam_sw_install] table that manages software information in SAM, usually is populated by Discovery.For some sof...
Initially we are not planning to deploy software using CSD 1.0 or 2.0, but are interested in using it to remove/uninstall the software which I believe is functionality included with SAMPro. Where I am not clear is how exactly it removes the software ...
i have identified few of the oracle express edition installations in our environment however it is clearly mentioned on oracle website that this product is completely free still why SAM pro normalizes it to licensable product.