HI We want to start managing software assets and licensing for infra assets like licenses that are provided with Cisco kit, or Azure subscriptions.Is the SAM application the right place for these, which Cisco plugin or app would we use? Similarly fo...
When we try test for Test Credential , it throws an error connect refused for jdbc.
Hi, We want to have a report showing the following: All machines that have oracle java installedincluding:machine nameSoftware display namemachine processor countmachine core countif machine is virtual yes/noif the machine is virtual also include the...
Hello Experts,We are using the SAM-PRO to manage the Oracle license.Currently, we would like to count some Oracle Standard Edition licenses as Enterprise Edition licenses in SAM-PRO.How can we achieve this?Please provide guidance.
Hi Team,Please find the attached screenshot of the error.
Hey I am looking for some advise on creating a new Class in our CMDB. This will be use to store all of our WebParts elements we have used for sharepoint. The idea is that a user can going on the portal and request a WebPart for their Sharepoint site ...
It seems PO used to be on the entitlement financial tab and now OOB it is not listed. When did that happen? And why?
Hello ServiceNow Community, New user here and was hoping that someone could point me in the right direction on finding which fields are available in the Asset Management module to classify assets. I have been searching for a data dictionary or othe...
Hi everyone, we are starting to use SAM and have some questions about the best practices for software bought from third parties. We are adding business applications to ServiceNow and we want the vendor, manufacturer, publisher, and company informatio...
Written before insert update business rule (function executeRule(current, previous /*null when async*/ ) { // Add your code here if (!gs.getUser().isMemberOf('280935791bde8190d7b0ea02604bcbb1')) { current.setAbortAction(true); gs....
Hi All, I am working on SAP integration with ServiceNow SAM Professional. While I am able to get the USMM data, however, I am unable to get the below details :Developer AccessA report of developer users from all systemsAccenture Analysis for OfficeL...
Hi,We would like to import only Software data from Snow through the connector ITSM Enhancer (Product and Service Catalog Update & CMDB Integration), more specifically to populate only cmdb_software_product_model - cmdb_ci_spkg - cmdb_software_instanc...
Hello all, Can anyone please let me know what are the OOB flows provided for Software Asset Management? Any quick help is much appreciated. Thanks,Pranita Bahuguni
When running reconciliation for Microsoft products, some results are returned with a Suite Inference Level value of 999. I cannot locate any reference materials to determine the meaning of this value as the suite shouldn't go any higher than 3 accor...
In SAM Pro I am looking at the Create Allocations remediation option. In the documentation it says "To remediate all actionable licenses, click the Create All Allocations Button. To remediate some of the actionable licenses, select check boxes to t...
