Create Entitlement for SAP Product
How to create entitlements and software model for SAP Product?For e.g.Product : PayrollLicense Metric: Named User
Forum Posts
How to define two default values in one field
Hi How do I populate 2 users in a glide_list type field - this field is a reference to the user table (sys_user). Thank; Shir
Can we do BULK uploads to the Contracts (ast_contract) table ?
I am wanting to upload an export from another application of all of our software contracts into ServiceNow. Is it possible to perform a bulk upload to the ast_contract table if we have all of the required fields ? If so, is there a template ?
Resolved! Product models
Hello, What role besided model_manager is required so that a user can create software models?Atm, when I impersonate the user who should be able to create different types of models, can only see those 2 options.
What specifically drives Publisher availability in Software Asset Workspace
Hi all,I am wondering what specifically drives Publisher availability in Software Asset Workspace \ Software Asset Overview \ License Usage & Reconciliation choices? We are starting out, and have NO entitlements yet, but can still see Publishers list...
software asset managemnt
hello, According to the model category table, assets categorized as 'software' have a Configuration Item (CI) created in the CMDB (Configuration Management Database). However, it seems that 'software license' assets are only created in the alm_licen...
Resolved! Generating lifecycle reporting on devices
We have been trying to build a report that includes the following: Publisher, Product, Full Version, Edition, Software Model, Discovery Model, Lifecycle Phase, Phase Start Date, Installed on, Class, Environment, and IP Address. However, it seems the ...
Software Contracts
Is there any way to update the "Terms and Conditions" after a contract has been approved in ServiceNow ?
Mid server unable to decrypt soap_password
Hi All, Please help me understand and resolve the below midserver error. Unable to decrypt parameter: soap_password: Unable to decrypt value Thanks!
Catalog Builder - State blocked at "publishing"
Hello, Does anyone know why my catalog item after submitting the changes in catalog builder is blocked in the state "publishing" and does not change to "published"? It's been already a couple of hours. I tested another catalog item, it was first "in ...
Software License Asset Management
Hello, I was assigned to discover how the base system provides functionality to manage software licenses. Is this "Portfolio" module a base functionality? Does anyone have some useful info/links?Let s say we do not want to spend money on paid plugin...
"rights not in use" remediation option
Hi All,I have a few thousand windows servers reconciled against a suite license. The reconciliation result shows a few hundred windows servers under "remove allocations". When I opened the "remediation action" record, it shows a few hundred under fie...
How to Track - Oracle Java Named User Plus
I am trying to track Oracle Java Named user licenses and I am not getting any results. The per processor metric appears to be working but I am not getting any results for named user plus. How is this calculated?
Adding Request number from my approvals widget service portal
Hi All, could you please figure out how to add the request number from the " My _Approvals" widget?see below screenshot RITM number only comes up
Licensing Windows Clusters in SAMPro
Hello All! I have a question for licensing clusters in SAMPro. My company does not use ServiceNow Discovery to pick up servers in the environment and utilizes a different discovery tool. What needs to be enabled in the CMDB to do so? The relationship...
