Software installation deletion
Hi team, Are there any OOB jobs running at the background which deletes the software installation records?
Forum Posts
Microsoft 365 Normalization
Hello,During the normalization process, it was identified that within the discovery model, the product "Microsoft 365 Apps for enterprise" is partially normalized. Therefore, how could the complete normalization be carried out, including version and ...
After JDBC connection complete in servicenow.
When JDBC connection is complete then how to check where the data is coming in which table.
License Allocation Beyond Purchase Limits
Hi Team,In SAMPro for the entitlement with agreement type 'Enterprise License Agreement'(ELA) where the license position is compliant even if there are unlicensed installs, but in the allocations we were able to allocate only for the purchased licens...
Resolved! Software Entitlement import error in CNTR number
Hi,I’m using the Software Entitlement import capability in SAM Pro. I only use the ServiceNow template (samp_entitlement_import), I haven’t change it, but I'm pulling an error on all entitlements if I supply a Contract number. The error is saying tha...
active rights vs purchased rights
I have a query regarding Software asset management (SAM) .....1. What does Active rights actually represent?2. Want to know the difference between active rights and purchase rights ...3. Is it necessary the every time the AR and PR should be same? Th...
Which code is responsible for mapping between Coupa and servicenow.
How to check the mapping is defined between Coupa and ServiceNow, which code is doing this.
Why Software Model field on Software Model Lifecycle report is empty in SAM Pro
Hi, Recently i have created a separate dashboard for Software Owner's for one of the client and added few reports for their reference. In that one of the reports is 'End of Life Products'. The whole dashboard filters the data based on 'product Owner...
Resolved! Only consider Production Servers under Software Entitlement
Hi All, Can anyone guide me on how to address the below problem? 1. We have a software entitlement for Windows Server, but the requirement is that it should be applied only for Production Servers. For Development Servers different cost should be appl...
Resolved! How to install SAM Pro on my PDI
Hello,I am trying to install SAM Pro on my PDI. I found a recent article stating to click on the image icon and select Request a Plugin - this is not an option, or I'm looking in the wrong place.How can I install SAM Pro on my PDI? Thank you,Laurie
How to change the class of existing C.I in service now.
Hello All, I need your support, Please advise how i change the class or category in service now for the existing C.I.I have also attached the SS for the same.I need to change the IP router to voice gateway.
Coupa Integration with Software Asset Management
why the coupa option is not getting picked in external requisition in servicenow.We have already complete the coupa profile integration, but when we try to create the Purchase Order and purchase order line, then it not showing the requisition.Could ...
How to I may have to change the count setting
Hi everyone,I want change the count setting for Hardware Asset Management.Our system have resource category is server.In resource category is server, It have Resource is VMware, Inc. VMware7,1.However, I don't want VMware, Inc. VMware7.1 is counted t...
SAM Content Service & Software Discovery
Hi, I would like to clarify on below 2 queries with respect to SAM Pro implementation. Kindly help with answers. 1. Does the content library works in non-prod instances? - I would like to know if we create any custom products, ppns in non-prod...
If application like Google chrome updated to anew version what will happen to the old version
Hi team, I have a question related to SCCM.when an application is upgraded to a latest version, will the old version move to removed software list? Because, currently we have activated service Graph connector with SCCM but the problem we are facing i...
