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How does reconciliation work with SAM Foundation ?

Hello,I'm trying to understand how reconciliation is supposed to work with SAM Foundation. My understanding was that this is supposed to work with Software Discovery models. But I see that Software Discovery model is empty with SAM foundation and the...

Fred Jean by Tera Expert
  • 683 Views
  • 3 replies
  • 0 helpfuls

Resolved! ITSM and CMDB

1) How to restrict 10 characters on catalog Variable?2) what is CMDB health and how we can manage the CMDB health?3) How many ways we can push the data in CMDB ?4) print latest 5 incident what are you created ? 

Community Alums by Community Alums  
  • 893 Views
  • 2 replies
  • 1 helpfuls

Java 8 Discovery

Hi, We are on Utah and using ITOM Discovery with SAMpro but are unable to discovery any installs of Java 8 since August 2022 (Update 333).  Has anyone else had issues discovering Java?  We are installing Java in the default location. Thanks 

Handling Duplicate Hardware Models

I am running Discovery and SCCM integration.  I have found that after implementing field normalization on the Lenovo models I am now getting duplicate "Non-normalized" models being created after SCCM imports.  What is the best method A)Merge the mode...

Sam Kinney by Kilo Contributor
  • 2986 Views
  • 7 replies
  • 1 helpfuls

Resolved! Disabling SAM and deleting all Licensable data from the Instance

Hi Experts! I am fairly new to SAM. We started the SAM implementations and later we recognized it is not much needed and as we had over utilised the SAM SU license Susbcriptions, we are now planning to disable SAM and cleanup all related data in tabl...

Shantanu1 by Tera Guru
  • 1584 Views
  • 2 replies
  • 1 helpfuls

Software usage metering and removal using SCCM

HiWe use Service Graph Connector for SCCM and have recently configured reclamation rules for software products we want monitored/metered.My question is; when users have these software products installed on their laptops but have NEVER used them – wil...

Anton15 by Giga Guru
  • 738 Views
  • 1 replies
  • 1 helpfuls

M365 Suite Reconciliation in SamPro

We are currently configuring our SamPro in Tokyo for our Microsoft entitlements. We have entered our subscription information with PPN which translates to M365 E3 for GCC. We have configured our integration with the Microsoft portal to pull our subsc...

How Oracle license reconciliation works?

I have a software model for DB server enterprise , have discovery map and entitlement(Named user plus) associated with the software model. When I run Oracle reconciliation , DB Servers EE are not reconciling the installations against the expected sof...

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User315784 by Giga Contributor
  • 1065 Views
  • 2 replies
  • 1 helpfuls

Delete a custom Publisher

Hi, We created a custom Publisher and a custom Product before finding a relevant standard Product.We managed to delete the custom Product, but "nobody" has Delete right on samp_custom_sw_publisher. Will it be automatically deleted, due to no related ...

SAM Pro and apps deployed via virtualization

Hi, We deploy and use many of our applications through virtualization technology, specifically MS App-V and Citrix.  While the application packages are deployed to the host servers, the applications themselves are not actually installed on any endpoi...

D_ Gray by Tera Contributor
  • 680 Views
  • 2 replies
  • 2 helpfuls
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