SAM Success Portal
Success portal is not visible in software asset amangement portal servicenow utah version.
Forum Posts
Form is not visible in order guide
Hi Community, Firstly I created a new form and then later added that form in order guide. But in portal while testing, the form which i created is not visible under that order guide. Please refer the below snips for reference. Thanks,Spandana.
How does subscription reconciliation work?
I am trying to understand how reconciliation to the License Workbench and more broadly when subscriptions come in works. For example, with installs, a discovery model is associated to the install, and that discovery model (assuming it is normalized c...
Resolved! Domain Asset Process Settings - Need more Info
Setting up SAM Pro in a Domain Separated instance and need additional information pertinent to the Domain Asset Process Settings, what purpose they serve, how/why to configure, etc. Can find no details on the Docs site.
Resolved! Software Installation Deduplication
In the software installation table, each instance of Windows Server Standard appears twice, but with a slight name variation. Microsoft Windows Server 2019 Standard- Product ID = 00429-70000-00000-AA946Windows 2019 Standard - Product ID = (blank) Sin...
Looking for a best practice approach for Software CIs
OOB ServiceNow doesn’t create a Software CI from the Software Model. While you would track the software with models, licenses and the installations in SAM Pro in order to reconcile the licensing. How do you make sure there is a CI? What is the best p...
Concurrent Licensing tracking without OpenLM Integration
Hi All, I am trying to figure out how to make one of our products compliant. It used network based concurrent licensing, however we do not have the Open LM integration, and I am looking for a way to make this product compliant without having to add t...
SAM PRO: Deleting outdated records in Software Installation table
Hi, In our organization we are feeding data into Software Installation table via a third party interface. We wish to keep only the latest records based on Last scanned date on a installed on device and delete all the older records. We have set below ...
Okta SSO Integration
Hi Team, I want to understand the difference between Direct Integration profile and Okta SSO integration to get subscription users information which helps in reconciliation. I know what direct integration profile brings into ServiceNow instance but...
Software Installation table has multiple discovery sources
Hi All,We have a query where in our instance there are multiple discovery sources and both the discovery sources are bringing in Software installations. I understand using " SAM - Deduplicate Install " scheduled job the duplicates can be remediated, ...
Getting consumption of Oracle Option Packs
Hello Everyone,We have implemented Software Asset Management publisher pack for Oracle and installed Data Collection for Oracle Global Licensing and Advisory Services successfully. However, I am still unable to see the consumption for management pack...
Normalization of Windows Server 2022 Datacenter
Hi all,In our instance we have SAM Pro running and recently have setup some servers with Microsoft Windows Server 2022 Datacenter. However, on Normalization, this is ootb normalized to the 'Microsoft Windows' product and NOT to 'Microsoft Windows Se...
SAM Pro - How do we account for the physical installs
How do we account for the physical installs that are part of the online plans, since they come in as additional unlicensed installs.
Unexpected behavior of Mobile Agent Asset Audit.
1) when I try to execute Audit . the assets which are scanned but not expected are Moved to that particular stockroom changing there state to in Use on platform when I complete AUDIT . This is desired output as it makes investigating why they asset i...
Cant' able to add user from AD group through workflow
Hi Community, Actually in requirement , user should get added to AD group through workflow. It's working for other forms user is getting added to AD group. But here the user is not getting added to AD group. That user is not even present in AD group ...
