Resolved! SAM Process Guide - Tokyo
Hello - In the various iterations of the Software Asset Management Process Guide (Utah, Tokyo, etc.), what do the dotted lines in the process diagrams indicate? Thanks,Derek
Forum Posts
Resolved! need to list the computers that are assigned to morethan 1 user
Hicould anyone help me to find the list of computers where multiple users have access (shared computer)? Thanks
How to delete entitlement in SAMpro
Hello Experts,I need to delete entitlements in SAMPro module and I have been given sam-admin role by my customer. When I select records to be deleted in table view I see the delete option greyed out. See attached. What can we /sys admin do to enable ...
Source request button on the sourcing request task for hardware asset refresh opens a blank page
I submitted a "Hardware asset refresh" request which opened a sourcing catalog task . When I click on "source request" button it opens a blank page not showing how many items to be sourced or the transfer and vendor purchase options. This is working ...
Resolved! What are the differences between Assets and CI's
Hi All, I am new to this ITAM world and i am looking for basic understanding between Assets and CI's?If anyone could explain with an example it would be of great help Thanks Bharath Urs
Need help with CSD 2.0
Hi all, We are trying to find out whether we can use CSD 2.0 going forward. I was successful in following all the steps from configuring the MECM spoke till running the flow for adding the device to the Microsoft Endpoint Configuration Manager colle...
Deduplication on the cmdb_sam_sw_install table - what does 'resolve' mean?
My customer wants to utilize this scheduled job: SAM - Deduplicate Install Table to deal with duplicates on the cmdb_sam_sw_install table. My question and task is to identify what this will do. The documentation does not detail what "Resolve" means. ...
Resolved! Using the Environment as install condition in Software Model
Hi, I am configuring Visual Studio in Sam Pro and would like to have an install condition that is only applicable for Non Production, so I would like to exclude the environment PR-Production Environment. According to the attached whitepaper this shou...
What's the point of creating a custom discovery map?
Hi, Is there any effective difference between these two scenarios - 1.) Creating a custom discovery map and then creating a software model pointed to that discovery mapvs2.) Creating a software model and setting the product/version/edition values di...
Reclamation Candidate - What BR / Script Generates the User Approval in "Awaiting User" Stage
I need to create a customization in the logic which sends an approval to the end user when the Reclamation Candidate is pushed into "Awaiting User" stage. I need to modify the logic that when the software is assigned to a "VIP" user it'll skip the Ap...
Resolved! Service Graph Connector - JAMF
Hi,Our service graph connector integration for JAMF is not working since we upgraded to Tokyo.I see 2 distinct errors in the logs and not sure why these are logged.1) 5500+ log entries with this message. 2) Error message even when CI's are loaded an...
Resolved! Software Suite Inference percentage calculation
Hello Experts, I am looking forward to understand the inference % calculation for suite application with even no. of child applications. Does the inference % has to be a whole number or can we use rational number as well? For example- if a suite pro...
SAM Pro Contract and Entitlement Strategy
There are different ways contracts and entitlements are being created in the system by different companies. I created this diagram to show (my understanding of) how the relationships are to be formed between contracts and entitlements. I would like...
Tangoe Integration in ServiceNow
How to integrate Tangoe, Tangoe to bring in (Discover) the Software usage data collected by the respective tools into ServiceNow
Read access to SAM module
Has anyone set up read access to the SAM module? We would like to let people access entitlements, models, installs, the SAM workspace, etc, without allowing them to edit. I have created a new role, and have added acls to allow read access, but the r...
