SAM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Service Graph Connector - JAMF

Hi,Our service graph connector integration for JAMF is not working since we upgraded to Tokyo.I see 2 distinct errors in the logs and not sure why these are logged.1)  5500+ log entries with this message. 2) Error message even when CI's are loaded an...

Sindhuja6_0-1672715436536.png Sindhuja6_1-1672715556843.png
Sindhuja6 by Tera Expert
  • 1016 Views
  • 1 replies
  • 0 helpfuls

Resolved! Software Suite Inference percentage calculation

Hello Experts, I am looking forward to understand the inference % calculation for suite application with even no. of child applications. Does the inference % has to be a whole number or can we use rational number as well? For example-  if a suite pro...

Tangoe Integration in ServiceNow

How to integrate Tangoe, Tangoe to bring in (Discover) the Software usage data collected by the respective tools into ServiceNow

Misbah by Tera Contributor
  • 3250 Views
  • 4 replies
  • 0 helpfuls

Read access to SAM module

Has anyone set up read access to the SAM module? We would like to let people access entitlements, models, installs, the SAM workspace, etc, without allowing them to edit.  I have created a new role, and have added acls to allow read access, but the r...

cbester by Tera Contributor
  • 931 Views
  • 2 replies
  • 1 helpfuls

"SAM - Identifying New Reclamation Candidates" Scheduled Job Failed

Hello All While running the SAM - Identifying New Reclamation Candidates scheduled job to identify the removable candidates, we are getting result as "failed", unable to find the cause and which script is called from this scheduled job. Kindly help m...

anu57 by Tera Contributor
  • 1219 Views
  • 3 replies
  • 0 helpfuls

Resolved! ServiceNow Discovery and SCCM

Which sources of discovery are suggested by ServiceNow to fill the table of ServiceNow software installations?(two options valid)(a) ServiceNow Service Mapping(b) HP UCMDB(c) Microsoft SCCM(d) ServiceNow Discovery(e) ServiceNow Orchestration Would th...

pastrana by Tera Contributor
  • 890 Views
  • 3 replies
  • 0 helpfuls

Resolved! Questions about Performance Analytics usage

Hi community, after installing PA plugin in the PDI instance and checking the documentation from: https://docs.servicenow.com/en-US/bundle/utah-security-management/page/use/dashboards/application-content-packs/configuration-compliance-dashboard.html ...

pastrana by Tera Contributor
  • 645 Views
  • 2 replies
  • 0 helpfuls

Resolved! Remediation option has an ‘In Progress’ status

Dear community, I cannot find an answer to the following question from the CIS-SAM exam.  Which of the following two reasons could apply when a remediation option has an ‘In Progress’ status? (two choices) a) Workflow(s) or process(es) have been init...

pastrana by Tera Contributor
  • 964 Views
  • 2 replies
  • 1 helpfuls

Load demo data in Discovery Model and Software Installation tables

Hello, I am looking for an option to populate demo data in two tables: [cmdb_sam_sw_discovery_model] and [cmdb_sam_sw_install], so I can later present to the customers, on how Discovery works, Service Graph Connector for SCCM, Intune and Jamf, can al...

pastrana by Tera Contributor
  • 910 Views
  • 2 replies
  • 0 helpfuls

Where do you track free software?

I am relatively new to SN and working to understand what all the different modules are intended to do, how they are populated, and how they interact. I believe—and please correct me if I am wrong—that the Business Application (cmdb_ci_business_app) t...

cbester by Tera Contributor
  • 735 Views
  • 2 replies
  • 1 helpfuls
Labels