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Resolved! SAM Process Guide - Tokyo

Hello - In the various iterations of the Software Asset Management Process Guide (Utah, Tokyo, etc.), what do the dotted lines in the process diagrams indicate? Thanks,Derek

D_ Gray by Tera Contributor
  • 1107 Views
  • 3 replies
  • 2 helpfuls

How to delete entitlement in SAMpro

Hello Experts,I need to delete entitlements in SAMPro module and I have been given sam-admin role by my customer. When I select records to be deleted in table view I see the delete option greyed out. See attached. What can we /sys admin do to enable ...

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Resolved! What are the differences between Assets and CI's

Hi All,  I am new to this ITAM world and i am looking for basic understanding between Assets and CI's?If anyone could explain with an example it would be of great help Thanks Bharath Urs

BHarath54 by Tera Contributor
  • 1065 Views
  • 2 replies
  • 3 helpfuls

Need help with CSD 2.0

Hi all, We are trying to find out whether we can use CSD 2.0 going forward.  I was successful in following all the steps from configuring the MECM spoke till running the flow for adding the device to the Microsoft Endpoint Configuration Manager colle...

muktha1 by Tera Guru
  • 707 Views
  • 1 replies
  • 0 helpfuls

Resolved! Using the Environment as install condition in Software Model

Hi, I am configuring Visual Studio in Sam Pro and would like to have an install condition that is only applicable for Non Production, so I would like to exclude the environment PR-Production Environment. According to the attached whitepaper this shou...

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Resolved! Service Graph Connector - JAMF

Hi,Our service graph connector integration for JAMF is not working since we upgraded to Tokyo.I see 2 distinct errors in the logs and not sure why these are logged.1)  5500+ log entries with this message. 2) Error message even when CI's are loaded an...

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Sindhuja6 by Tera Expert
  • 1136 Views
  • 1 replies
  • 0 helpfuls

Resolved! Software Suite Inference percentage calculation

Hello Experts, I am looking forward to understand the inference % calculation for suite application with even no. of child applications. Does the inference % has to be a whole number or can we use rational number as well? For example-  if a suite pro...

Tangoe Integration in ServiceNow

How to integrate Tangoe, Tangoe to bring in (Discover) the Software usage data collected by the respective tools into ServiceNow

Misbah by Tera Contributor
  • 3579 Views
  • 4 replies
  • 0 helpfuls

Read access to SAM module

Has anyone set up read access to the SAM module? We would like to let people access entitlements, models, installs, the SAM workspace, etc, without allowing them to edit.  I have created a new role, and have added acls to allow read access, but the r...

cbester by Tera Contributor
  • 1114 Views
  • 2 replies
  • 1 helpfuls
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