In SAM Pro: Orlando there are License Key records related to a SW Entitlement. This allows for a 1:1 allocation of a license key to a User or Device. My question is around what to do with volume license keys where a single key allows rights to alloca...
HI All, is there a way to add the warranty of an asset? thanks, Joe
Hi, We have SAM Professional plugin enabled in our system and our client has a requirement to create software entitlements via a REST API call to a third-party tool. I am getting the data from the integration in JSON format and want to utilize the OO...
Description: I cannot correct a couple of the Asset State to CI Install Status mappings. The two Asset State choices that are incorrect are "Retired" and "Missing". When I attempt to modify the existing Mappings, the options are greyed out. If I atte...
Could someone with an instance currently synced to the Content Library please provide the number of rows in your samp_sw_product table? I realize there are multiple ways this table gets populated, but I assume the bulk of data is coming from the Cont...
We have a variety of Adobe Acrobat 2017 Standard and Adobe Acrobat 2017 Professional installations in our environment discovered by SCCM. It appears as though there is no way to distinguish between the two when discovery models are created and norma...
Hello, What are some of the benefits of using the 'Asset Tag' field in ServiceNow and what are the best ways to populate the same. Thanks shanks
Hi Team, I have a requirement to exclude entitlements from reconciliation. I am wondering how can i manage it with OOB feature. Any pointer to this will really great help Regards, Amit
Hi All, In Software Asset Management, how are the software models created in ServiceNow? We have Discovery in place for getting the software data and the same is creating records in Software Installation table as well as in Software Discovery Model t...
Software Model Results - Not Compliant - showing unlicensed install wrong, for example the same user and same asset will continuously come up as unlicensed install because of the different versions and updates being installed. So for example if I ha...
Hi, In case we have a set of standard software applications (known software) but the publisher part numbers for them are not present in the products definition table in the DEV instance, then the best way to create the entitlements and associate it w...
Hi, Can someone tell be how to set Assigned to field to Empty if a user is terminated. This i am asking to do in Asset table. Basically, User left the company and he has so many assets assigned. The client need that we need to remove all the Assets f...
Hi, OOB we have entitlement import feature in SAM professional. I have few questions: 1. Where can see its Transform maps, so that I can see which fields are set to coalesce true, scripts, error handling etc 2. Is this import functionality only for i...
Working on a project and would like to know if it is possible Service Now to populate the End of Life dates for hardware and software for any given piece of hardware or software registerstered in Service now. So for example - if I want to know the ...
Currently our Cost field (SN field 'cost') on the 'alm_asset' table is Read-Only, which seems to be an OOTB functionality. We also have all of our assets tied to product models, where you can edit the 'Cost' field with a currency value. However, when...