HAM Pro activation
Hi, What is the criteria and setup process to activate HAM Pro plugin? Is it device based license or any other? I need complete information about his.
Forum Posts
Unlimited License Metric
I have a software title that allows an unlimited number of software installs. What is the proper way to set up software entitlement/model to track this? I would rather not enter a random number of software licenses. Thanks!
Resolved! User Getting "HTTP Status: 404" error when attempting to update on alm_hardware
Hi Folks, One of my Asset users is getting an "HTTP status: 404" error whenever they attempt to update assets on [alm_hardware]. Despite this, the record does update for them, but this error occurs as well. Any thoughts on what may be causing this? ...
Software Models not assigned Discovery Map
In Instance there before the software models were not created automatically, Then I got to know that there is system property for Software asset management . After opting this all the software models got created automatically based on software disco...
Resolved! Prevent duplicate values on a field - on insert and duplicate
Hi All, I want to prevent duplicate asset tags on assets. I wrote a before insert business rule to check for existing asset tags and compare it with current tag, if both of them matches it will throw a error message. When I use the same code for upda...
Resolved! How to access Hardware asset content library and other details of normalization?
Hi Folks, Hope you all are doing well!! I have few questions on HAM if could be addressed, would be very helpfull. Please find it below How to access Hardware asset content library and other details of normalization?Where can i find Content library ...
Publisher name not appearing in Reconciliation list of publishers
In SOFTWARE ASSET >> RECONCILIATION >> LICENSE WORKBENCH, we can see a Publisher name, let’s refer to it as “XYZ” But the publisher name of ”XYZ” does NOT appear in the drop-down list of publishers present in the Publisher list in SOFTWARE ASSET >> R...
Resolved! Model categories vs consumable models?
Let's assume I'm creating an power adapter consumable record, for 10 proprietary power adapters. I want to track these for inventory purposes to enable a user to scan out a quantity, and have the system notify me, and update qty in the system/record....
ServiceNow CMDB and Flexera Integration
Hi, We would like to integrate our ServiceNow CMDB with Flexera FlexNet Manager Suite so that we can populate custom fields (eg. status, environment) in FlexNet from data in the CMDB, and make Flexera a source of truth for the CMDB. We've been lookin...
Resolved! Agent client collector installation on End user devices
We have around 8,000 end user laptops. If we want to leverage Agent client collector, how to push/install ACC on those 8000 machines. In case we need to use any deployment tools, are there any steps provided to ServiceNow on this topic.
Resolved! How to give write access to a single field?
Hi there, I am working on giving a group of users edit access to the Invoice Number field in the asset table. Here is what I have done so far. - I created a role called - asset_inv_nbr_update- I added the group of users to the role- I created a Write...
How to link Asset and CI records.
I'm learning about Hardware Asset Management (HAM)At HAM, I learned that the relationship between Asset and CI is very important.However, I don't know how to link Asset and CI records.What I want to hear in the community is how to associate Asset rec...
Consumable records update in Asset Management
Hi, By default, ServiceNow Asset management module does not allow a consumable record to be updated either in stockroom or after it is consumed. We would like to know recommendations whether this should be changed or not and if yes, what are the pos...
Differences between alm_asset and alm_hardware
When I query the alm_hardware table for State/Substate, I do not see the same asset Substates that I do when I make the same query in alm_asset. Can someone tell me why I do not see the same data? Below are Substates from alm_asset. Below are Subst...
ServiceNow and ADDM Discovery to CMDB
Hi there, We are migrating the CMDB from BMC ITSM to ServiceNow. The ServiceNow Discovery has not been purchased and therefore, ServiceNow discovery is not a tool that can be used to sync with the ServiceNow CMDB. We currently have Application Disco...
