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question with sam

Hi all , I want to load custom software products in servicenow through excel via import set. i am loading only publisher and product. Now in the excel sheet if same record was found with publisher and product then Ex. there are 4 records in excel she...

Issue Activating SAM Professional Plugins on PDI

I tried to activate the "Activate all Software Asset Management Professional plugins" on my personal developer instance, but it was not activated. Please advise on how to proceed.

LarissaM by Tera Contributor
  • 312 Views
  • 2 replies
  • 1 helpfuls

SAM Remove all allocation button auditing

If a user has clicked on "Remove all allocation": Ui Action on the remediate options form, then how do we track who click on it and who are the users whose allocations were removed.We need to check if the right user allocation was removed or not.

There are Miscrosoft subscription softwares in the instance and samp_sw_subscription has data, however the field 'last activity' is blank? How the reclamation rules will work when this is blank

Hi, Have software subscription data available, but field 'last activity' is not populated for even a single record. I am trying to run reclamation rules, however I do not see any records created in the removal candidate table (samp_sw_reclamation_can...

Prasad47 by Tera Contributor
  • 1963 Views
  • 12 replies
  • 0 helpfuls

Resolved! How is the Revocation Flow triggered for Microsoft Intune in CSD 2.0?

Hi all,I'm using CSD 2.0 (Client Software Distribution) on the Yokohama release, and I'm configuring Microsoft Intune as a provider.In the Client Software Distribution Provider [sn_csd_distribution_provider] record for Intune, I wanted to understand ...

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dd31 by Kilo Guru
  • 499 Views
  • 3 replies
  • 1 helpfuls

Resolved! Adobe counting subscription software and subscriptions

We have an Adobe ETLA and SAMP is calculating the subscriptions correctly. However we are seeing the installed software from that subscriptions and SAMP is also counting these as separate installs so I have DC2024 and DC 2025 showing as Not Compliant...

andynewey by Tera Expert
  • 537 Views
  • 3 replies
  • 0 helpfuls

Use SAM to optimize licenses for ServiceNow itself?

Like many customers, our deployment uses several licensed modules from ServiceNow.However, it's a standard feedback I hear from the key stakeholders that are managing the licenses on our platform for various modules, that the OOB dashboards/reports a...

vijaykan by Tera Contributor
  • 649 Views
  • 3 replies
  • 1 helpfuls

Need some help to create a report

There is a custom table named ABC, in which records will get stored whenever some one subscribes to it, and records will store like below.. Topic Name, Subscribed(it's say "1"), Date, and User Now, I report I want to show like.. TopicsSubscription Co...

Sathwik1 by Tera Expert
  • 778 Views
  • 15 replies
  • 8 helpfuls

All Installs Ignored

I'm using Xanadu and we are starting to loading software entitlements but for Crowdstrike Device Control when I run reconciliation it shows all the installs as Ignored. The reason thats given is no license under management but the ignore install butt...

IsaacY by Tera Contributor
  • 392 Views
  • 3 replies
  • 0 helpfuls
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