Hi guys, I am goin through the IT Simulator course after going through the docs. I have run into an issue which I am not able to solve at the moment and am wondering if there is anyone who is able to help. Kindly note I have been able to modify the f...
CMDB data management tasks approvals are always generated to admins. As per the documentation, https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/configuration-managemen... approvals are generated to admins if Managed by Gro...
Hi, I'm looking for some insight on the latest com.sn_sam_saas_int (Yokohama sn_sam_saas_int) 15.0.17 update released recently, to resolve the failing M365 subscription scheduled job fails. SN send a notification to complete the app update which shou...
Hi,We have an application Service Graph Connector - Bigfix. I need to enhance the application to store Software Usage data from Bigfix. To do so I have enable the plugin Software Asset Management. But when we try to use Integrationhub ETL , cmdb_sam_...
I am working to Create a SAM application to manage the company licenses internally for which we need to upload the sample data of licenses but whenever we try to upload an XL sheet we'll get a popup like "Upload bulk entitlements by entering data in ...
Hi All,Need help in choosing the right table to store Bigfix Inventory Software Usage data. We have an application Service Graph Connector for Bigfix, currently we need to enhance our application that includes Software Usage data. 1. What is the diff...
Due to Software model result incorrectly mapped in Software installation table records, I am getting incorrect license required number in "License Workbench". How can i update the software model result So it shows correct License required number ?
Hi, We have done Microsoft SaaS integration and it has pulled all the user subscriptions from the portal. But not all the subscription users are present in ServiceNow, some are integration related service accounts and some are conference rooms etc. ...
Hi Community, Could someone pls provide me information on the following :On the SAM Module , How the software product Lifecycle Report is created and added to a software Discovery Model...?On What factors , the Current phase of software product Lifec...
Hi Team,Hope you're doing well.I wanted to check how SAM data is being normalized in ServiceNow.For example, in the Software Discovery Model table, we can see that the model has been successfully normalized. However, when reviewing the same entry in ...
After the Yokohama upgrade of our environment, the "Current Phase" in sam_sw_product_lifecycle_report table is empty. Have tried to run few jobs listed below. Even then, could not the value populated in "Current Phase" Field. SAM - Create Calculated ...
Hi,I have a requirement create new field (mobile phone number) and remove mobile phone field but if I delete this existing field it can delete all mob no. So, I want to take back up of 2104000 record in ServiceNow and again import it in user table. W...
Hello! I'm working on a way to stop users from accidentally submitting the Receive Purchase Order pop-up more than once, since clicking the submit button multiple times ends up doubling the counts. The submit button isn't a standard UI Action, so I t...
How Saas based software data gets Normalized, as saas based software data is not available in Discovery install or Discovery Model but in Subscription table. Then How does it gets Normalized as subscription table do not have any Normalization status....
Hello Community, I need help, I've run reconciliation. After completing reconciliation I'm seeing the compliance results showing as NAN% complaint under license usage servicenow. PFB SS FYR and What is the meaning of this NAN%? When I open publisher ...
