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Multiple OOB reclamation rule for Microsoft with same values

I was going through the reclamation rule and found that there are 6 reclamation rules with Name Microsoft 365.Only difference is days before auto reclamation which is either 14 or 3 days. Still there are 3 duplicates.Does anyone know why we have dupl...

Servers missing information on installed software

Hi everyone,We have some Servers are used by Business Applications with installed softwareHowever, the software install table does not have any information for these servers. This prevents SAM from determining software lifecycle status for these VMs....

Ph_m B_u by Tera Contributor
  • 195 Views
  • 1 replies
  • 0 helpfuls

Oracle setup help

Hi The documentation for Oracle Publisher is confusing.Can someone who implemented SAM for Oracle applications like PeopleSoft, E1, JD Edwards, etc.. guide me on what the required setup is to perform?The Publisher pack for Oracle is installed, Servic...

avivs by Tera Expert
  • 633 Views
  • 6 replies
  • 9 helpfuls

XML export vs running import set

I have a question around migrating licenses from legacy ITAM tool to ServiceNow sub-PROD using entitlement import in Software Asset Workspace , and then promoting those licenses from sandbox to higher env using XML export. We have a few sub-PROD envi...

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SAM Pro

In SAM Pro what is the difference between Software Usage vs. Software Installs? When would you use one over the other?

pittic by Tera Contributor
  • 311 Views
  • 2 replies
  • 2 helpfuls

Resolved! Missing SAM Workspace Plugin in PDI: Xanadu Release of ServiceNow

Hi Folks, Hope we all are doing well. After successfully spending a wonderful time with other releases of ServiceNow, I tried to look at the new and latest  release (Xanadu) of ServiceNow for Software Asset Management. But unfortunately, I found that...

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AakashG3443 by Tera Contributor
  • 3799 Views
  • 12 replies
  • 32 helpfuls
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