I am testing with a product that has some test unlicensed installs in a non-Production lane. There are 9 cmdb_sam_sw_install records. I have made sure the discovery models are fully normalized. I created a software model for the appropriate publisher...
Hi Everyone,One of our users wanted to see if there is a way for us to remove a software product from the reconciliation results. As an example in this screenshot, the product family which is office 365 and has multiple products on it, our user only ...
We have enabled the Published Products property, and we can see the products filtered on the License Usage page in the Software Asset Workspace, but there is no filter added to the Software Asset Overview page.Has anyone seen this behaviour before, a...
Hi all, I am having a real mind burp and struggling to find the answer. We have some old versions of software that we are still using. We still actively manage this software and so want to add the actual cost of non-compliance rather than average s...
Is there a way to override the notification/satisfy the Override License Cost when your product truly has no cost?
Hi TeamDragon and Dragon naturally speaking is the same software but found different installations, how to cover both with the same entitlement
We are having a 44 unused ITSM subscription, we have removed the users from group and roles still we see the ITSM subscription to the particular users. is there any way that we can reclaim the subscription from the users. Please help me out.
We have contract which are 4 - 5 years and we would like to capture cost value per year for these contracts.ServiceNow OOB provides fields such as monthly cost and yearly cost but it auto populates these field values based on payment schedule field :...
As a NOC Engineer, I want an error message to appear when a Change Request's planned start and end dates fall within an active freeze period, so that changes conflicting with freeze windows cannot be created or scheduled. How to create a freeze peri...
Hello All,We are currently reviewing whether Okta compliance data can be displayed within ServiceNow Workspace. Specifically, we would like to know if ServiceNow supports the population of SSO-related data and compliance information for Okta products...
How to set branding colour to the servicenow instance based on these blob:https://zayogroup.atlassian.net/6fe0a9bf-3ce5-4978-b3e4-a3640d056277#media-blob-url=true&id=ebea0490-381e-4bf8-8b5d-b79b1dcc5da6&collection=&contextId=210733&mimeType=imag...
We are running Yokohama with SAM Pro. I have a publisher with two software models. I retired the older entitlements and added the new entitlement tied to a renewed contract. The old entitlement disappeared from the workspace, and the new entitleme...
Hi We recently turned on implemented SAM Pro/ SAM enterprise, so are cleaning up our software models so that publishers and products are correctly populated to benefit from the Service Now content library; but we have come across an entry that we ar...
Hi Community, What are the possibilities to customize the RIDAC page on project workspace? Currently it shows the RIDAC records created on project, but we have project and sub-project structure and we want to see the RIDAC records from the sub-projec...
Adobe has confirmed that usage data for Adobe SaaS products is not available through the standard SAM Pro integration. What alternatives does ServiceNow recommend for collecting and recording usage information in SAM Pro for Adobe SaaS products? Ar...
