Out-of-the-box neither Service Graph Connectors or Discovery populate the last used date on the software installation records. Does anyone have experience populating it and can give the pros/cons and how they did it? Below is a note regarding this...
I noticed that Docusign is an OOTB SaaS plug-in for SAM however if my understanding is correct this only gathers the usage not the license/entitlements (if anyone knows otherwise let me know) In relation to the license Docusign uses atypical metrics ...
We are considering implementing SAM Professional to realize the following use cases.1. For example, a user who wants to use Microsoft 365 makes an application through the Service Portal.2. The user's manager approves the application.3. The license ma...
Hello Dear Community, I was interested to figure out if there are other ways for OOTB to merge purchase orders/lines. I'm aware of the consolidated PO checkbox on the sourcing screen for the hardware asset request that does the below: "For example, i...
there are some drive and freeware software found in Sw install table, I don't want this record to be appear under Software asset workspace under the publisher, I tried looking to check "ignore install" in SW product table but there is no option for t...
Hi SAM team,there is OOB UI script with the name "CalculateTotalCost", in that script there is a function with the name 'getTimeSpan'.I need help to migrate this function as it is into script include.the functionality should remain the same.Please h...
I would like to ask what are the OOTB Flows that is utilized by SAM, I have checked both Workflows and Flows.In flows (Flow Designer) there are two which is :Software Asset Reclamation FlowSoftware Asset Reclamation line flowUnder workflow is: Procur...
Hello Community, I'm trying to automatically setup software reclamation via SAM and CSD. CSD has been setup with Jamf and MS Intune as the providers. I created Software Reclamation Rules and generated a Reclamation Candidate for "Sketch". Progressing...
Hello, I am having a query regarding Oracle publisher pack capability in ServiceNow. My question is - "will the Oracle Publisher pack include Java Workstation SE?"Customer want to know if they’re using all of the purchased licenses; and licensed at ...
Hello SAM Family, Good Day to all!I am here again with a problem statement and looking for a solution.The complete problem statement is : 1.For one of our customers, we are only creating entitlements. But not allocating/ assigning any licenses to the...
Hi Team,Total cost is calculated using onLoad client script where we use "UI script" : CalculateTotalCost" to calculate total cost.Further when we save the form , it is reflected in list view, before that in list view - total cost shows $0.00.This is...
Hi All, Below is the error is coming when we execute the Discover and Store Data (REST) Flow. Could someone please assist on this. Failed to iterate on data stream: class java.lang.String cannot be cast to class com.snc.process_flow.stream.InputStrea...
Hi everyone, I'm using a robust transformer to take an excel file, create/update records on the Contract table, then create/update records on the Asset table, then create/update records on the Assets Covered table. When creating/updating the records ...
Hello, I am having a quick question on "SAM Model creation date"When I opening the software model in SAM workspace its showing the 'created' date for future. I am not understanding why these dates are coming for future. Even today its 19-02-2024 but...
Hi everyone, Does anyone worked on SaaS integration for Confluence?Whenever Im trying to get token from confluence , dialog box appers and says "This app requires access to a confluence site which you dont have access"Does anyone have any idea? Regar...
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