Hi all, I have integrated JIRA with ServiceNow using SaaS but the scheduled jobs used to calculate last activity was failed and no message in job logs. When I check for outbound logs, it says "Socket is closed" and Error code -1What's the reason behi...
Hi all, I am hoping you can assist with this question as we are seeing some odd results in license workbench for software titles that are perpetual with maintenance. I am looking for best practice as within entitlements, perpetual license types do n...
For example how robust and secure is SAM integration with Microsoft 365 ->Microsoft 365 integrationor another example from the SaaS list would be DocusignIntegrating with DropboxIs it HTTPS/TLS level security - indeed is it potentially even more secu...
How to build out that best practice security grid for many regions within organization? The list of the roles, the description of what the role does, you know what task is performed. We can keep all of that.From like the US chart that this the US ha...
Hi Team, Can anyone share the document or line diagram or materials on how cost centers are aligned in Workday and what are important aspects to consider for company restrictions. Presentation or any line diagram or content would help
I am having an issue where, email notification will be sent to multiple users separately. which means let's say there are 10 users, same email notification will be sent to each user separately, so there are 10 email notifications will be generated in...
Hello team!I have a question, where is the best practice to see if a record in cmdb_samp_sw_install is licensed or not?! Thanks!
Hi Team, Did anyone configure Oracle and VMware publisher packs in SAMPRO? If yes, what are the steps after completing discovery of oracle and VMware? Thanks,
I have established Microsoft 365 SaaS integration but I observed that all the data present in portal is not getting reflected in subscription table . I am not able to see products like Dynamics 365 , Power apps etc ? as this are present on portal. ...
ServiceNow Procurement Purchase Orders gives some flexibility for Hardware Asset Management to create assets before they have actually received them. This can be done via a link that pops up on the Purchase Order or Purchase Order Line Item when you ...
Hi, 1. Can anyone tell the exact process of how Reconciliation works in Software Asset Management Professional. Want to understand how Discovery model is liked to Software model in calculation. 2. I have list of all software models on one side, on o...
We are new users to SAM Pro and wanted to see if people had advice for how we should set up a software model for a product that is in the content library as a single product (PingFederate) and the content library has both of the PPN's that the vendor...
Hi there,I’m part of a team responsible for supporting, installing, maintaining, and managing OT assets—both hardware and software—used in traffic systems, covering backend operations as well as field components (e.g., roadside equipment).We are curr...
How does ServiceNow track concurrent licenses? In the entitlement you can only assign the number of users up to the QTY of the licenses.
Hello! Thanks to all who attended April’s SAM office hour session, we had over 200 attendees! Below is a summary of the live verbal questions discussed during the call, along with written answers. Feel free to ask more questions here in this commu...
