SAM Training materials for end users
Can someone help if there are training contents for SAM end users
Forum Posts
Custom integration in SAM
Hello,Has anyone created custom SaaS integrations in SAM before? I noticed that some scripts are involved. How difficult was it, and how long did it take you to research and complete the integration? I would greatly appreciate it if you could share y...
All Installs Ignored
I'm using Xanadu and we are starting to loading software entitlements but for Crowdstrike Device Control when I run reconciliation it shows all the installs as Ignored. The reason thats given is no license under management but the ignore install butt...
CrowdStrike Licenses Required List by in Yokohama
Hi All, We have recently upgraded to Yokohama and followed the recommended steps to recreate the CrowdStrike Integration. The entitlement for Falcon Protect is reconciling correctly with usage and the average weekly endpoint counts is being calcuated...
Population of Yearly Cost Field in Software Entitlements table
Dear Community, One of our customers would like to make use of the "Yearly cost" field in the software entitlements (alm_license) table, to be able to track entitlements cost in an annual basis. It looks like this requires special scripting in order ...
Changing of Software Model Display Name in SAM Pro
Wanted to change the display name of Software Model name to make it user friendly and make it available in Software Catalogue. Default name is Publisher+ Product+ Edition+ Version. And, planning to customize it to Publisher+ Product Only. Can't use ...
Deleted data reappear with changing value in a choice type field
Deleted data reappear with changing value in a choice type field, If the data is deleted it reappears with altering the choice type field value. How can i approach the analysis what could be pushing this data back to the table?
Software models are empty for okta and entra id sso integration
I have setup Okta & Entra ID SSO integration , but after running the jobs it pulled the SSO application data but most of the software models are empty , as shown below I have gone through the servicenow document , there it is mentioned like this mode...
Resolved! Help with mapping Software Models generated by Salesforce integration to License Entitlements
Hello All,I am attempting to deploy the SOW Direct integration profile for Salesforce to our ServiceNow instance. I have successfully managed to get it connected to Salesforce, authenticate, validate, run through the scheduled jobs and generate a num...
Office Component Separately Licenses Requirement Showing in License Usage
Office components such as Word, Excel, and PowerPoint etc are appearing as separate license requirements for different Office versions in ServiceNow, even though we have active Software Assurance (SA) coverage of Office Professional Plus.All Office c...
SAMP Workspace
Hello all, In the SAM Workspace, there seems to be many fixed filters which I am unable to change. For some reason in the Success Portal, Under my Open activities, there is a fixed fitler for Active=true (which makes perfect sense) but there is also...
Guidance on Assessing SAM Pro & HAM Pro Implementations for Gaps and Enhancements
Hi everyone,I am currently working with a client who wants a complete assessment of their existing SAMPro and HAMPro implementation in ServiceNow. They want clarity on the following areas:What functionalities of SAMPro and HAMPro are already implemen...
Install Condition Null on SW Model
Hi AllI've noticed some SW Models have Install Condition Null and I don't know what has caused that as I haven't amended or created any install condition on that SW Model.Where this happens, any entitlement or installs do not reconcile and so are non...
Help: How to configure the "Assigned/Allocated" field display on the Source Request UI Page
I am attempting to configure the user selection field within the "Source Request" workflow and am having trouble locating the correct record to modify. The Issue: When using the "Source Request" UI Action to allocate software, the "Assigned/Allocated...
Resolved! Subscription License type with per user License Metric question.
If we're using the Subscription License type with Per user License Metric, If we do not have an integration for the product, do we need to then list the authorized users via the User Allocations tab on the Entitlement?