Hi Community,We have several Software Models in SAM Pro where:The publisher data exists in the system,But the publisher is not visible on the Software Model record.Because of this, the publisher still appears under the Reconciliation tile, but the co...
We are trying to manage Windows 10 ESU (Extended Security Updates) licensing in SAM Pro.We manually created Software Models and entitlements for Windows 10 ESU, but reconciliation is not working as expected.Our challenge:ESU behaves like OS maintenan...
Hello Community,We are running Discovery using Tanium and noticed that several software installations detected in Tanium are not appearing in the cmdb_sam_sw_install (Software Installations) table in SAM Pro.Has anyone experienced this mismatch?I am ...
Hi all,Looking for a bit of guidance on setting up the Workday integration with SAM Pro.When creating the integration profile the connection details, SOAP username and SOAP password are prefilled. This looks to be caused by an existing Workday integr...
We are scanning network printers which is giving printer supplies like toner, cartridge info. Now we have a request to load inventory of Printer supplies which are available in stockroom. Idea is to to assign them to a printer once they are installed...
Hi Community, I’m trying to understand how the “Ignored” status is set within SAM Pro, specifically in the Entitlement Import process. I regularly see entitlements marked as “Needs Review,” but I’m unclear on how or when an entitlement is assigned th...
Hi all,Is anyone using the License under management flag? I understand the need for the ability to ignore software products that are not under SAM, but I have problem with it automatically marking it as compliant. By marking the license under managem...
1. How are software installations determined to be inactive?-What conditions or rules are evaluated to mark an installation as inactive under ignored installs? 2. What is the purpose and significance of an inactive install within Software Asset Manag...
Hello, We are just getting started testing the SAMP system. I know we can make a custom PPN in cases where there are no "publisher part numbers", however, being that Acrobat Pro DC if often used, we are wondering if anyone knows what the publisher p...
Hello team, We just started with using the ACC agents for the ServiceNow Discovery. Its bringing all the good stuff related to OS details and running processes, software installations. What we are looking for is Database Instances. Can we have the da...
Hi all,Does anyone have any knowledge of what exactly the Stale Subscription column in the software subscription table is telling us?Personally I would've thought it would be to highlight subscriptions that had not been updated in X amount of days bu...
Hello, I was hoping to have come guidance on how to capture middleware End of support Lifecyle software in ServiceNow.
Hi Community,I am facing an issue with the Workday Direct Integration for Software Asset Management (SAM). My integration is using a SOAP connection. The scheduled job is failing, and I am seeing a specific script error in the execution logs.The Setu...
I hope this is the correct board to post my question. I have admin + snc_read_only roles in my Zurich instance, however, when viewing onChange catalog client scripts, the variable sys_id is being presented instead of Variable Name. Is this a limitati...
Hi I am trying to access samp_sw_package table where SAM pro is enabled, trying with sys admin Id which has SAM_admin role as well but getting "Number of rows removed from this list by Security constraints: 20" error. Any thoughts ?
