How find Normalization errors

Hi teamHow to find normalization errors after importing entitlements  data in ServiceNow in Sam?Thanks, and RegardsBharath

CI Name getting overwritten by Asset Name after save – not mapped in Asset-CI field mappings (ITAM)

In an ITAM-enabled instance, the CI name field is getting overwritten by the Asset name after save, even though name is NOT part of the Asset-CI field mappings documented by ServiceNow.I am trying to understand where and how this sync is happening, s...

SAM master plugin issue. Even after team confirmed master plugin installed, we cant see the plugin

SAM Configure Quarter definition for Renewal Calendar

Hi team,I have the requirement to configure the custom quarter as per the belowOctober - December = Q1January - March = Q2April - June = Q3July - September = Q4and how to add in Renewal Calendar Under the Software Asset workspaceplease provide me wit...

Health Check Scans reports for SAM

Firstly does anyone else refer to the health check scans for errors upsteam that affect SAMP? The team creating incident tickets know nothing about SAMP so I am looking at creating a report listing all the SAMP related errors (a subset of all the sca...

SAM Training materials for end users

Can someone help if there are training contents for SAM end users

Custom integration in SAM

Hello,Has anyone created custom SaaS integrations in SAM before? I noticed that some scripts are involved. How difficult was it, and how long did it take you to research and complete the integration? I would greatly appreciate it if you could share y...

All Installs Ignored

I'm using Xanadu and we are starting to loading software entitlements but for Crowdstrike Device Control when I run reconciliation it shows all the installs as Ignored. The reason thats given is no license under management but the ignore install butt...

CrowdStrike Licenses Required List by in Yokohama

Hi All, We have recently upgraded to Yokohama and followed the recommended steps to recreate the CrowdStrike Integration. The entitlement for Falcon Protect is reconciling correctly with usage and the average weekly endpoint counts is being calcuated...

Population of Yearly Cost Field in Software Entitlements table

Dear Community, One of our customers would like to make use of the "Yearly cost" field in the software entitlements (alm_license) table, to be able to track entitlements cost in an annual basis. It looks like this requires special scripting in order ...

Changing of Software Model Display Name in SAM Pro

Wanted to change the display name of Software Model name to make it user friendly and make it available in Software Catalogue.  Default name is Publisher+ Product+ Edition+ Version. And, planning to customize it to Publisher+ Product Only. Can't use ...

Deleted data reappear with changing value in a choice type field

Deleted data reappear with changing value in a choice type field, If the data is deleted it reappears with altering the choice type field value. How can i approach the analysis what could be pushing this data back to the table? 

Software models are empty for okta and entra id sso integration

I have setup Okta & Entra ID SSO integration , but after running the jobs it pulled the SSO application data but most of the software models are empty , as shown below I have gone through the servicenow document , there it is mentioned like this mode...

Office Component Separately Licenses Requirement Showing in License Usage

Office components such as Word, Excel, and PowerPoint etc are appearing as separate license requirements for different Office versions in ServiceNow, even though we have active Software Assurance (SA) coverage of Office Professional Plus.All Office c...